4/10 Poor
Jennifer L.
27 Sept 2024
Liked: Cleanliness
Beautiful location but no hot water or AC!
First of all let me say that this home's setting is beautiful and relaxing. It feels like a treehouse over the river. So we definitely enjoyed that part. The house itself is adequate. It's clearly been partially renovated. Furniture is dated but clean. Kitchen is old but functional. Mattress wasn't great. However, there were two MAJOR issues during our trip that the owner failed to deal with. He eventually stopped returning my messages entirely.
1. AC wasn't working the whole of our 3 day trip and daytime highs were in the 90s. Because nighttime got into the 60s we could open the windows. The house did cool down eventually. Owner said "sorry" but that was it. No one was called out to check on the unit.
2. The hot water heater quit completely our second day (and was only tepid the first day.) The owner told us to push the reset button, but it didn't work. Water was ice cold by the last half of our visit, which I messaged the owner about and received zero response. Because the house was warm we could manage the cold showers, but really?! These two items are BASICS that every rental should have (at least the hot water!) We received no follow up messages from the owner and no offer of any type of refund or restitution. The property listed AC as a feature, but not for us. We have rented many many VRBO and other brand rentals in the past all around the country and have never had something like this happen. I wouldn't call this a cheap rental. But it felt like camping. Not good!
Jennifer L.
Stayed 3 nights in Sep 2024