2/10 Terrible
Joanna
Travelled with family
26 Jan 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived to this comfort inn and suites first thing we noticed the awning was ripped off the building.The outer wall was damaged from the fall of that awning.
Ok weather happens so I go to the desk to check in the young girl Harper there when asking for my preference to the room location let me know the pool was unavailable as I asked for a room closest to the pool if possible and that I only booked this room due to the hotel staff I spoke to the day before saying there in fact was a pool at this location!! She called the owner Mike who said he would cancel the room for me . I said to hold off on that for the moment that I would go discuss this with my daughter in the car seeing as it was last minute and I was in a rush to get to another aptmt and we needed a room . The car was just outside the loading and unloading area so I wouldn’t be long and u hair get the correct card she needed anyways to do this cancelation. I go for 2 min come back and I said I’m in such a rush for another event and this is last min well just keep the room . Harper then states she already cancelled the room ! Then when I asked her why she was very snotty and said well you said you were only getting it for the pool . Now mind you I was the ONLY ONE in her area I was the only person who was speaking with her I said hold on with cancelling that room I’ll be right back I’m going out to the car to discuss this as we are in a rush! Still extremely snotty said the pools pipes broke only 2weeks ago!
Joanna
Stayed 1 night in Jan 2025