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Hawthorn Suites by Wyndham Williamsville Buffalo Airport

3.0 star property
Suburban hotel with free breakfast and free airport shuttle
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hawthorn Suites by Wyndham Williamsville Buffalo Airport

Indoor pool
Exterior
Exterior
Desk, blackout curtains, iron/ironing board, free cots/infant beds
Lobby

Reviews

7.2 out of 10

Good

Popular amenities

  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Free airport shuttle
    Free airport shuttle
  • Gym
    Gym
  • Breakfast included
    Breakfast included
  • Kitchen
    Kitchen
The price is NZ$131
includes taxes & fees
10 Dec - 11 Dec

Explore the area

Map
8005 Sheridan Dr, Buffalo, NY, 14221
  • Eastern Hills Mall
    10 min walk
  • Samuel’s Grande Manor
    4 min drive
  • Millard Fillmore Suburban Hospital
    4 min drive
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    17 min drive

Room options

View all photos for Deluxe Suite, 1 Bedroom, Accessible, Non Smoking (Mobility/Hearing, Roll-In Shower)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Deluxe Suite, 1 Bedroom, Accessible, Non Smoking (Mobility/Hearing, Roll-In Shower)

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Blackout curtains
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking (Mobility/Hearing, Bathtub)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Room, Accessible, Non Smoking (Mobility/Hearing, Bathtub)

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Blackout curtains
Hairdryer
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Studio Suite, 1 Queen Bed, Accessible, Non Smoking (Bathtub)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Studio Suite, 1 Queen Bed, Accessible, Non Smoking (Bathtub)

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Sofa bed
Blackout curtains
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible, Non Smoking (Mobility/Hearing Impaired, Bathtub)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom, Accessible, Non Smoking (Mobility/Hearing Impaired, Bathtub)

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Blackout curtains
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed, Non Smoking

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Studio Suite, 1 Queen Bed, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Sofa bed
Blackout curtains
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Non Smoking

Suite, 2 Bedrooms, Non Smoking

Suite, 2 Bedrooms, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Sofa bed
Blackout curtains
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 1 Bedroom, Non Smoking

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Sofa bed
Blackout curtains
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Sofa bed
Blackout curtains
  • Sleeps 4
  • 1 Queen Bed

View all photos for Deluxe Suite, 1 Bedroom, Non Smoking

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Deluxe Suite, 1 Bedroom, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Sofa bed
Blackout curtains
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Non Smoking

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Studio Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Sofa bed
Blackout curtains
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Sofa bed
Blackout curtains
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, Non Smoking

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 2 Bedrooms, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
TV
Sofa bed
Blackout curtains
  • Sleeps 10
  • 4 Double Beds

Similar properties

Exterior
La Quinta Inn by Wyndham Buffalo Airport
Breakfast included
Free airport shuttle
Pet-friendly
Parking included
3.8 out of 5, Good, (1061)
The price is NZ$169
for 1 night
includes taxes & fees
5 Dec - 6 Dec
La Quinta Inn by Wyndham Buffalo Airport

About the area

Buffalo

At Hawthorn Suites by Wyndham Williamsville Buffalo Airport you'll be within a 15-minute walk of Eastern Hills Mall and 3 km (1.9 mi) from Patriots and Heroes Park. Highlights at this hotel include an indoor swimming pool, free daily breakfast and in-room kitchenettes. .This business-friendly hotel offers free WiFi in public areas, a 24-hour fitness centre and a 24-hour front desk. Added amenities include a 24-hour business centre, a snack bar/deli and coffee/tea in a common area. Each morning a free on-the-go breakfast is served. There's also free self parking, along with the convenience of a free airport shuttle. .Attractions within a 15-minute drive of this 3-property class Buffalo hotel include University At Buffalo - North Campus and Walden Galleria Mall.

What's nearby

  • Eastern Hills Mall - 10 min walk - 0.9 km
  • Samuel’s Grande Manor - 4 min drive - 3.7 km
  • Millard Fillmore Suburban Hospital - 4 min drive - 4.3 km
  • University At Buffalo - North Campus - 9 min drive - 9.7 km
  • Walden Galleria Mall - 11 min drive - 11.7 km

Getting around

  • Buffalo-Depew Station - 17 min drive
  • Buffalo, NY (BUF-Buffalo Niagara Intl.) - 17 min drive

Restaurants

  • ‪McDonald's - ‬11 min walk
  • ‪Starbucks - ‬19 min walk
  • ‪Duff's Famous Wings - ‬14 min walk
  • ‪Bar-Bill North - ‬3 min drive
  • ‪Panera Bread - ‬2 min drive

About this property

Hawthorn Suites by Wyndham Williamsville Buffalo Airport

Suburban hotel with free breakfast and free airport shuttle
Hawthorn Suites by Wyndham Williamsville Buffalo Airport offers its guests an indoor pool and a 24-hour fitness centre. There's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and a meeting room are available. Event space at this hotel measures 250 square feet (23 square metres) and includes conference space. Barbecue grills, a vending machine, and coffee/tea in common area are also featured at the business-friendly Hawthorn Suites by Wyndham Williamsville Buffalo Airport. A roundtrip airport shuttle is free (available 24 hours). Limited free parking is available on a first-come, first-served basis.

This 3-star Buffalo hotel is smoke free.

  • 1 building
  • 98 guestrooms or units
  • 3 levels
  • 250 sq ft of conference space
  • 23 sq. m of conference space
  • Built in 2009
  • To-go breakfast (free)
  • Deli
  • Business centre (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Corner/local shop
  • BBQ grill(s)
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • No smoking on site
Hawthorn Suites by Wyndham Williamsville Buffalo Airport offers 98 accommodations with DVD players and coffee/tea makers. Televisions come with pay-per-view films. Accommodation at this 3-star hotel has kitchenettes with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include complimentary toiletries and hairdryers.

This Buffalo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle at scheduled times and on request
  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available daily
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • DVD player
  • Free cot
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • 24-hour business centre
  • 250 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Firepit

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Accessible bathtub
  • Assistive listening devices
  • Braille/raised signage
  • Doorbell and phone notification
  • Lift (122 centimetre wide door)
  • Pool hoist on site
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (89 centimetre high)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (81 centimetre high)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2009
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • DVD player
  • Pay films
  • TV with premium channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Oven
  • Paper towels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 2 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests who have not received COVID-19 vaccination
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed. Masks are required in public areas for unvaccinated guests. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham) guidelines.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Staybridge Suites Buffalo-Airport
Staybridge Suites Buffalo Airport
Staybridge Suites Buffalo-Airport Hotel Williamsville
Staybridge Suites Buffalo-Airport Williamsville
Staybridge Suites Buffalo Wil
Staybridge Suites Buffalo Airport
Hawthorn Suites by Wyndham Williamsville Buffalo Airport Hotel
Hawthorn Suites by Wyndham Williamsville Buffalo Airport Buffalo

Frequently asked questions

What is the cancellation policy at Hawthorn Suites by Wyndham Williamsville Buffalo Airport?

Hawthorn Suites by Wyndham Williamsville Buffalo Airport offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hawthorn Suites by Wyndham Williamsville Buffalo Airport?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Hawthorn Suites by Wyndham Williamsville Buffalo Airport on 10 Dec 2024 start from NZ$130.58, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hawthorn Suites by Wyndham Williamsville Buffalo Airport?

Yep, Hawthorn Suites by Wyndham Williamsville Buffalo Airport has a free self car park and free RV/bus/truck parking. Onsite parking is limited.

Are there any beaches close to Hawthorn Suites by Wyndham Williamsville Buffalo Airport?

The closest beach to Hawthorn Suites by Wyndham Williamsville Buffalo Airport is Emerald Beach (19 km).

Does Hawthorn Suites by Wyndham Williamsville Buffalo Airport have a pool?

Hawthorn Suites by Wyndham Williamsville Buffalo Airport has an indoor pool. The pool is open 8:00 AM to 10:00 PM.

Is Hawthorn Suites by Wyndham Williamsville Buffalo Airport family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Hawthorn Suites by Wyndham Williamsville Buffalo Airport is a hit with families.

Does Hawthorn Suites by Wyndham Williamsville Buffalo Airport serve breakfast?

Yep, our guests love the free on-the-go breakfast here! Available daily, this is the place to fuel up for a day of adventure.

Is there a free airport shuttle available at Hawthorn Suites by Wyndham Williamsville Buffalo Airport?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

What time are check-in & check-out at Hawthorn Suites by Wyndham Williamsville Buffalo Airport?

Check-in begins at 4 PM. Check-out time is 11 AM.

Hawthorn Suites by Wyndham Williamsville Buffalo Airport Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 342 out of 1004 reviews" "
Rating 8 - Good. 256 out of 1004 reviews" "
Rating 6 - Okay. 178 out of 1004 reviews" "
Rating 4 - Poor. 116 out of 1004 reviews" "
Rating 2 - Terrible. 112 out of 1004 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Sainuddeen

Travelled with family
Do not expect very high standards
Average hotel , pricing is ok, breakfast is very poor. Not up to the minimum international hotel standards. Room is very big and comfortable , parking is free of charge
Stayed 2 nights in Aug 2024

6/10 Okay

Ted

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Good for the price
We really liked the place it was quiet and we really enjoyed the pool and hot tub. The only issue we had was that the sofa bed and two bed in the bedroom were out of date and uncomfortable.
Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

4/10 Poor

Sucel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Monica

Stayed 1 night in Aug 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained, convenient location, good value
Stayed 1 night in Aug 2024

2/10 Terrible

Jo-Ann

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like anything about this property from check in, to the room, the staff even the customer service when I called Expedia to voice my concerns. Will never book here again or use Expedia for travel plans again. Just all around terrible experience.
Stayed 1 night in Aug 2024

2/10 Terrible

Jo-Ann

Travelled with family
As soon as we checked in the staff was rude, the hotel was dirty and smelled. Our room had water stains, it smelled funny and there was bugs in the fridge which was filthy. We went down to ask for a refund to leave and the manager basically said there was nothing he could do for us. We were there to drop our daughter off at college and were so disappointed. Will never stay here or recommend this place to anyone ever
Stayed 1 night in Aug 2024

8/10 Good

Sanit

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Stay. Big space. And reasonable price.
Stayed 1 night in Aug 2024

6/10 Okay

Tonia

Travelled with family
Disliked: Property conditions & facilities
The rooms advertised with a sofa bed is ridiculous. The sofa beds are from 1986 and my dog wouldn’t even sleep on that a be comfortable. I booked the king room with sofa bed to accommodate three people and stayed so in the reservation. No sheets or blankets to accommodate the sofa bed were provided.
Stayed 1 night in Aug 2024

8/10 Good

Wenjing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 1 night in Aug 2024

4/10 Poor

Charlie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Over deoderized room. Elevator buttons broke on 2nd fllr.
Stayed 3 nights in Aug 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Katharine, Sacramento

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff were friendly and helpful. The pool area was nice and it was convenient to have some continental breakfast options. While the hotel could use some freshening up, the linens and towels were clean and the beds were comfortable. It isn’t a fancy hotel, but it was sufficient for us to stay there 5 days while visiting family in the area. I think some of the other negative reviews are really about the other guests at the hotel more than the hotel itself.
Stayed 5 nights in Aug 2024

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Marianna

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The room was clean, but the overall condition of the room was shabby. The service from the staff was poor. The front desk was empty multiple times when needed.
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

4/10 Poor

donna

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
We could not sleep at this hotel its very noisy
Stayed 1 night in Aug 2024

10/10 Excellent

Nalin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again
Stayed 2 nights in Aug 2024

2/10 Terrible

Irving

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Originally booked on second floor - Stench of weed was unbearable. Moved to third floor - Even worse. Room stunk of weed. Curtains were torn and falling off. Soap dispenser torn from the wall - No soap shampoo etc. Closet doors set aside in the room. clothing rod missing shelves missing table lamp - on off switch missing table top stove burners broken. pictures missing from the walls. linens were poor quality nothing good to say. not sure why expedia billed us $70 more than the hotel receipt indicated
Stayed 1 night in Aug 2024

2/10 Terrible

Carmen, Rochester

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I have been holding off writing this review waiting to get a credit for this hotel stay. I paid for a King suite but we had to stay in a Queen due to the broken air conditioning of the room I booked. Well it's been almost 2 weeks and although the manager Ash, spoke to my husband and promised we would get a credit, I haven't received anything. The thing that really really annoys me is that the hotel receptionists really couldn't be bothered and their lack of customer service was so apparent. The first receptionist couldn't approve/process the credit and said that the manager would need to do it the next day. I specifically told him to make sure to make a note, send a message or text to let the manager know. In fact I asked him at least 4 times to do this and he said he would. Of course the next morning when we came downstairs, the next receptionist knew absolutely nothing about the situation. Totally unacceptable. We then had to spend time chasing down managers and we finally got through to the manager and he said that they would definitely provide the credit. Well 10 days later I'm still waiting. I certainly would not recommend this place to anyone.
Stayed 1 night in Jul 2024

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Melinda

Travelled with family
Liked: Cleanliness, staff & service
Definitely liked how close we were to everything. Dining, shopping, entertainment. Suite was ok. Dated, but still better than some we’ve stayed at. Smell in room upon arrival was very strong (think it was a cleaning product or room spray) either way took your breath away. Staff at checkin were polite and prompt.
Stayed 2 nights in Aug 2024

2/10 Terrible

KENNETH

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The toilet wouldn't flush, we called the front desk and was told to "come get a plunger. We had to remive the tank lid in order for the toilet to flush. The dishwasher was not completely attached to the wall. The floors were dirty. When asked fir a manager several times of our 2 night stay, we were advised non were available. The bathroom in the pool area did not have a light, wires were 2 in the ceiling.Breakfast was sub par, the toaster only toasted 1/2 the toast. Only 1 of the 2 waffle makers worked. I was upset that we could not talk to anyone to express our concern as if thise conditions were acceptable. We will never stay there again.
Stayed 2 nights in Aug 2024

2/10 Terrible

Adam

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just not good
I really don’t like leaving reviews, and negative reviews for that matter, but I will say that I do not recommend staying at this establishment. From service, to cleanliness, to things not working, (elevators/washing machines/half of the doors/etc), it was just a horrible experience from the start, especially for $200+ dollars per night. How this hotel had an 8.4 rating is mind blowing. Good A/C is literally the only positive I can muster up. 0 out of 5.
Stayed 2 nights in Aug 2024