Ratings based on 77 Verified Reviews
Real reviews from guests who’ve stayed
3.0 Room cleanliness
3.4 Service & staff
2.6 Room comfort
2.3 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
by A verified traveller
Cheap and clean
Posted 21 Aug. 2018 on HotelsYou get what you pay for.clean.comfortable and great service.5 min walk to city center. 2 minute walk to waterfront.nice pool.shops close.
Comment from Hotel Management
21 Aug. 2018 by Tina, Hotel Management
Thank you for taking the time to leave a review.
Recommended
for Everyoneby A verified traveller
bit noisy in road front rooms
Posted 13 Aug. 2018
Pros: price was ok staff very nice good parking
Cons: needs couch in main room only had chairs new tiles on floor get rid of old carpet
Location: ok
bit noisy in front room. could have been a lot more comfy with a decent couch
Comment from Hotel Management
21 Aug. 2018 by Tina, Hotel Management
Thank you for taking the time to leave a review.
Recommended
for Everyoneby A verified traveller from QLD
Good for the money
Posted 13 Jul. 2018 on ExpediaOut of town a bit, but there is a bus stop right out front for ease of getting into the city, overall good value for money
Comment from Hotel Management
14 Jul. 2018 by Villa Shangri-La, Hotel Management
Thank you Ben for taking the time to leave your review.
Recommended
for Everyoneby A verified traveller from Brisbane
Posted 21 May 2018
We only stayed for 3 nights, but the unit was great and met all my requirements.
Recommended
for Everyoneby A verified traveller from central coast NSW
Nice hotel..
Posted 24 Oct. 2017It was a nice hotel but a little bit far from the main city for me but overall it's was good to stay in a nice clean room for the rest of my holiday in cairns.
by A verified traveller
Did not stay it was filthy and not safe in that a
Posted 30 Aug. 2017 on LastminuteWould not recomend to anyone lovely place cairns but no
by A verified traveller from Redcliffe, Queensland, Australia
This hotel is very run-down and needs maintenance
Posted 21 Aug. 2017
Pros: The Manager and her Partner
Cons: The whole hotel needs and uplift or knocking down all together, because it is so old and run down
Location: Location is fine. Not to far from city and a small bus trip will take you to the heart of Cairns, with a tavern across the road from the hotel
Although the Manager was helping and nice, the hotel was a shambles and nothing like the pictures shown in the Wotif photos. This Hotel is very old and the locals suggested that it needs knocking down completely and starting anew. It seems the public needs a Government Authority made to regulate this industry, because this is not what it seemed in your advertising and fell well short on what we expected for our money's worth. I will be lobbying Government for an Authority to be made to regulate this industry, because of such shortfalls. We want tourists to come back and share good stories about the places they visit in Queensland and Australia, not the opposite!
by A verified traveller from Cornubia Qld
Disappointing
Posted 2 Aug. 2017 on Expedia
Pros: The bus stop is out the front and you can walk to the city centre in about 20 minutes.
Cons: It would be good if they had some services.
Location: There is a hotel nereby who do a nice meal.
I expected more. When we got to the room there were no towels, soap, hair care products and no milk. The coffee and tea packets were on the table but were never replenished.
The towels were given after we asked but nothing else.
The rooms are not made up or the room cleaned in the four days we were there. The shower had a crack in the glass and the wall had lost paint where it looked like furniture had been dragged along it.
Not worth the money.
Comment from Hotel Management
5 Aug. 2017 by Manager, Hotel Management
Thanks for your feedback.
by A verified traveller
Posted 14 May 2017 on Hotels
We had a great welcome the Lady manager was very kind and helpful and gave us extra covers for the beds. We had to change the chairs as the others we're not suitable for two disabled people. The apartment is not suitable for disabled people, especially the shower they could not get into it.
The apartment smelt and was not very clean, and the China leaves a lot to be desired.
Overall we did enjoy our stay, but we won't go back.
Comment from Hotel Management
11 Jul. 2017 by Villa Shangrila, Hotel Management
Thank you for your feedback.
by A verified traveller
Posted 19 Dec. 2016 on Hotels
Comment from Hotel Management
5 Aug. 2017 by Villa Shangrila, Hotel Management
Thank you for your feedback.