2/10 Terrible
Juliana
Travelled with family
6 Aug 2024
Disliked: Amenities, property conditions & facilities
My Wife and I planned a trip to Calgary to take our niece to the Zoo. We booked a suite at Comfort Inn South through Expedia. My wife called the hotel to confirm the reservation and having been burned before with hotels with facilities that where not available. She specifically asked if their Hot Tub was open. She was told it was. We arrived in Calgary and went to the hotel to check in. After registering we proceeded to look for the hot tub. To our dismay it was empty and cordoned off. We went to the desk and asked about the hot tub and were assured that the required part was on site and the hot tub would be running by the next day. We stayed 4 days and the hot tub was not running when we left with a puny $25 credit on our bill.
After arrival, we preceded to our room only to find the temperature in the room was colder than the temperature in the refrigerator. The room thermostat worked only to turn the air conditioning off and on. The temperature control did nothing. The WIFI was up and down like a yoyo the entire time we were there.
Juliana
Stayed 3 nights in Jul 2024