2/10 Terrible
Cristina
Travelled with group
7 Sept 2023
Disliked: Staff & service
The worst experience of my life!
The selected property didnāt let us in the room after a long day out because we had a guest friend and not only that, they blocked our room at 1 am and we couldnāt access the room or the pills I had to take urgently. Very rude front desk stuff told me that I should make my friend leave the property just because I invited for her for a glass of wine until her friend pick her up because she was staying somewhere else. I told the front desk that we are going to leave all of us and that I need my pills and he still wouldnāt let us in the room that I paid for. So I had to call the police to be able to access my room, this is unacceptable we came to visit Madeira for few days only and after a long day out at 1am I could not access my room, and had to call police to be able to get in. I told them I wonāt stay at this property because of his rudeness and zero knowledge in customer service, and he would still not let me access my things and my medicine. I was shocked that I had to call police to be able to get my stuff out of there. I expect all the money back! This was the worst experience of my life, I travel the world, Ive been to 40 countries and I never encounter someone that rude and unprofessional!
Cristina
Stayed 4 nights in Aug 2023