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All Ritmo Cancun Resort & Water Park - All Inclusive

3.5 star property
On private beach with 2 outdoor pools, near El Meco Archaeological Site

Photo gallery for All Ritmo Cancun Resort & Water Park - All Inclusive

View from property
Water park
Aerial view
2 outdoor pools, open 6:00 AM to 8:00 PM, pool umbrellas, pool loungers
View from property

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Bar
  • All-inclusive
  • Spa
  • Gym
  • Housekeeping
The current price is NZ$392
includes taxes & fees
10 Apr - 11 Apr

Explore the area

Map
Km. 1.5 Carretera a Puerto Juarez, Punta Sam, Cancun, QROO, 77500
  • El Meco Archaeological Site
    ‪12 min walk‬
  • Ultramar Ferry Puerto Juárez
    ‪3 min drive‬
  • Plaza Las Americas
    ‪8 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪37 min drive‬

Room options

View all photos for Junior Suite, Sea View

In-room safe, individually decorated, individually furnished

Junior Suite, Sea View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
TV
Separate bedroom
  • Sea view
  • 51 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Junior Suite Royal Ocean View

Junior Suite Royal Ocean View

Junior Suite Royal Ocean View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
TV
Separate bedroom
  • Ocean view
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room

In-room safe, individually decorated, individually furnished

Standard Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
TV
Ceiling fan
Blackout curtains
  • 38 sq m
  • Studio
  • Sleeps 4
  • 1 Queen Bed OR 2 Queen Beds

View all photos for Jacuzzi Ocean View

In-room safe, individually decorated, individually furnished

Jacuzzi Ocean View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Dining table
TV
  • Ocean view
  • 49 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Garden View

Master Suite Garden View

Master Suite Garden View

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
TV
  • 52 sq m
  • 1 bedroom
  • Sleeps 8
  • 2 Queen Beds

View all photos for Suite Marina View

Suite Marina View

Suite Marina View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
TV
Separate bedroom
  • Partial sea view
  • 51 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Garden View

Garden View

Garden View

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
TV
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Studio Supreme

Studio Supreme

Studio Supreme

Highlights

Furnished balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Dining table
TV
  • Ocean view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

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About the area

Cancun

An all-inclusive stay in the heart of Cancun awaits you at All Ritmo Cancun Resort & Water Park - All Inclusive. Within a 30-minute stroll, you'll find El Meco Archaeological Site and Gran Puerto Pier. Highlights at this beachfront aparthotel include 5 restaurants, 2 outdoor swimming pools and a private beach. .Each apartment is individually decorated and features a TV with cable channels, along with in-room childcare, a coffee/tea maker and a ceiling fan. A safe, a hairdryer and free toiletries are also available. .A day of pampering can include deep-tissue massages, hot stone massages and facials along with aromatherapy and mani/pedis. The buffet restaurant, El Palmar, is open for breakfast, lunch and dinner. With 3 lounge bars and a poolside bar to choose from, you can enjoy a drink at the aparthotel. Enjoy the free water park, free kids' club, gym and outdoor tennis court. Other amenities include free Wi-Fi in public areas, a children's swimming pool and a snack bar/deli. There's also the convenience of free self parking. .Places in the area of this 3.5-property class Puerto Juarez aparthotel include Plaza Las Americas and Punta Sur.
View more Aparthotels in CancunOpens in a new window

What's nearby

  • El Meco Archaeological Site - 12 min walk - 1.0 km
  • Gran Puerto Pier - 3 min drive - 2.5 km
  • Ultramar Ferry Puerto Juárez - 3 min drive - 2.6 km
  • Plaza Las Americas - 8 min drive - 7.2 km
  • Puerto Cancun Marina Town Center - 8 min drive - 6.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 37 min drive

Restaurants

  • ‪Restaurant Flamingos - ‬2 min drive
  • ‪Restaurant Marina "Las Jaibas - ‬4 min walk
  • ‪El Kiosco Verde Restaurante - ‬3 min drive
  • ‪Puerto Juárez Brewery - ‬2 min drive
  • ‪Mar Bella - ‬15 min walk

About this property

All Ritmo Cancun Resort & Water Park - All Inclusive

On private beach with 2 outdoor pools, near El Meco Archaeological Site
All Ritmo Cancun Resort & Water Park - All Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Bring your whole family to All Ritmo Cancun Resort & Water Park - All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary water park and mini golf.

There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This Colonial aparthotel also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking is free.

This 3.5-star Cancun aparthotel is smoke free.

  • 147 guestrooms or units
  • 3 levels
  • 5 dining venues
  • 3 bars or lounges
  • Built in 1985
  • Karaoke
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • No smoking on site
  • Bar by the pool
  • Swim-up bar
All Ritmo Cancun Resort & Water Park - All Inclusive offers 147 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and coffee/tea makers. This individually decorated and furnished accommodation includes dining tables. Televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Additionally, rooms include a ceiling fan and blackout curtains. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.
Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Languages

English, French, Portuguese, Spanish

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Property amenities

Beach

  • On a private white sand beach
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Beachside massages

Pool/Spa

  • 2 outdoor pools
  • Aromatherapy
  • Beachside massages
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Pool loungers
  • Pool umbrellas
  • Sports massages
  • Swedish massages

Internet

  • Available in the apartment: Free internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Car recommended
  • Free secured, uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Onsite parking includes off-street options

Family friendly

  • Childcare (surcharge)
  • Children's dinnerware
  • Children's pool
  • Free children's club
  • Playground

Restaurants on site

  • Cena Show Teatro
  • El Palmar
  • Góndola
  • Ostras & Oysters
  • Pancho Villa

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Toaster

Dining

  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Dining table
  • Snack bar/deli

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Towels provided

Living spaces

  • Dining table

Entertainment

  • 32-inch TV with cable channels
  • Karaoke
  • TV in common areas

Outdoor areas

  • Garden
  • Outdoor furniture
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Cobblestone flooring in public areas
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Gift shop/newsstand
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Proposal/romance packages
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • In the city centre
  • In the suburbs
  • Near the airport
  • Near the boardwalk/promenade
  • Near the sea
  • On the waterfront

Things to do

  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Gym
  • Kayaking
  • Mini golf
  • Outdoor tennis court
  • Sailing
  • Ecotours nearby
  • Golfing nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Theme park nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 147 units
  • 3 floors
  • Access via exterior corridors
  • Banquet hall
  • Built in 1985
  • Colonial architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Connecting units available
  • Free bicycle rentals
  • Garden
  • Grey water recycling system
  • Humane treatment of captive wild animals
  • Individual decor
  • Individual furnishings
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at All Ritmo Cancun Resort & Water Park - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 6:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sea Adventure Water Park Cancun
All Ritmo Cancun Resort Water Park All Inclusive
All Ritmo Resort Water Park All Inclusive
Ritmo Cancun Water Park
Ritmo Water Park
All Ritmo Cancun Water Park All Inclusive
All Ritmo Water Park All Inclusive
Sea Adventure Resort Water Park All Inclusive
Ritmo Water Park Inclusive

Frequently asked questions

What is the cancellation policy at All Ritmo Cancun Resort & Water Park - All Inclusive?

All Ritmo Cancun Resort & Water Park - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at All Ritmo Cancun Resort & Water Park - All Inclusive?

As of 4 Apr 2025, prices found for a 1-night stay for 2 adults at All Ritmo Cancun Resort & Water Park - All Inclusive on 10 Apr 2025 start from NZ$391.51, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at All Ritmo Cancun Resort & Water Park - All Inclusive?

Yep, All Ritmo Cancun Resort & Water Park - All Inclusive has a free self car park and free RV/bus/truck parking.

Are there any beaches close to All Ritmo Cancun Resort & Water Park - All Inclusive?

Yep, All Ritmo Cancun Resort & Water Park - All Inclusive is a short 10-minute walk from El Niño Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at All Ritmo Cancun Resort & Water Park - All Inclusive?

There's no onsite spa, but this property does offer services like facials as well as sports massages.

Does All Ritmo Cancun Resort & Water Park - All Inclusive have a pool?

All Ritmo Cancun Resort & Water Park - All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 6:00 AM to 8:00 PM.

What luxury perks are available at All Ritmo Cancun Resort & Water Park - All Inclusive?

All Ritmo Cancun Resort & Water Park - All Inclusive features a private beach, 2 outdoor pools and 5 restaurants.

Is All Ritmo Cancun Resort & Water Park - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as children's dinnerware and childcare services in the guestrooms, it's no surprise that All Ritmo Cancun Resort & Water Park - All Inclusive is a hit with families.

Is there a free airport shuttle available at All Ritmo Cancun Resort & Water Park - All Inclusive?

No, All Ritmo Cancun Resort & Water Park - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at All Ritmo Cancun Resort & Water Park - All Inclusive?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at All Ritmo Cancun Resort & Water Park - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at All Ritmo Cancun Resort & Water Park - All Inclusive?

No, pets and service animals are not allowed.

All Ritmo Cancun Resort & Water Park - All Inclusive Reviews

Reviews

6.6
Rating 10 - Excellent. 223 out of 1046 reviews
Rating 8 - Good. 269 out of 1046 reviews
Rating 6 - Okay. 226 out of 1046 reviews
Rating 4 - Poor. 161 out of 1046 reviews
Rating 2 - Terrible. 167 out of 1046 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Diawanda

Travelled with family
Disliked: Amenities, property conditions & facilities
If they can't cool a lot stay at different types of resource to try to get a field up things, but I must say this resort was very disappointing. The staff was never on time. Did not bring towels to the rooms. I have to call tonight during the 4 lights of my stay. Because I have problems with the noise. Come to find out they have employees. That live there and their employees were the ones that was making all the noise. No one did anything about the situation.Would just move me to another room which was even worse. Went to the breakfast area to eat breakfast.One of the staff members was over there, sneezing and literally wiping his face in his nose with nothing but his bare hands.I have to tell the gentleman.Please go and wash your hands.And he did, but got an attitude as well.Would not recommend....
Stayed 3 nights in Dec 2024

6/10 Okay

Thomas

Liked: Cleanliness
Cool resort. It caters more to Spanish speaking people
Stayed 4 nights in Dec 2024

10/10 Excellent

Paige Allegra

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff is SO friendly!!!
Stayed 4 nights in Dec 2024

8/10 Good

Soumitra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a nice vacation for 5 nights for our family of 4 including two kids. Nice foods in all inclusive. We were staying in a standard room on the other side of the road, towards the water park. Spacious room with two beds. Bathroom was big. Lovely hard-working staffs. Two complaints - this room did not have WiFi. We were asked to upgrade to ocean view for extra $32 per night to have WiFi. We did not. One day it rained heavily. Water was dripping from bathroom top few occasions. But no problem in the bedroom. Overall nice quiet vacation at this beautiful resort.
Stayed 5 nights in Dec 2024

4/10 Poor

Fanny F, Las Vegas

Travelled with family
No communication. Housekeeping was not that good. Far away from society
Stayed 5 nights in Dec 2024

8/10 Good

SURRENDRA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Good for family. Away from the busy downtown area yet close cab ride away.
Stayed 5 nights in Dec 2024

4/10 Poor

Dustin

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Every guest I spoke to was receiving different benefits that the staff couldn’t answer to. The rooms were in poor shape, we had the smell of sewer gas coming into our room and we even changed rooms and then there were flies coming from the drains. There was no food service between 3:00pm-6:00pm. All inclusive meant you had 3 drinks to choose from, anything else was extra money for each drink. Water park was amazing, staff tried to help but most spoke little to no English.
Stayed 14 nights in Dec 2024

8/10 Good

Yeni

Travelled with family
Liked: Room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Christopher, Trion

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had an excellent time. Staff was friendly, buffet food was good, reservation dinners were nothing to brag about. For an affordable stay at a smaller, decently quieter resort, I would recommend this place for future stays.
Stayed 5 nights in Nov 2024

10/10 Excellent

Martha Yeaneth Badillo, West Palm Beach

Liked: Cleanliness, property conditions & facilities
Me encantó la playa privada y los eventos que realizan en las noches, el karaoke y sus diferentes culturas mexicanas 🇲🇽
Stayed 3 nights in Nov 2024

6/10 Okay

Crystal

Liked: Cleanliness
Stayed 7 nights in Oct 2024

6/10 Okay

Solange

Travelled with family, Travelled with group
The property was ok, I felt it could have been a little bit more updated. They should spray or bomb the grounds at night to prevent the guests from being terrorized by the mosquitoes.
Stayed 6 nights in Aug 2024

2/10 Terrible

Joseph

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Leaving 1 star is being very generous . Where do I even start . For beginners I just.weapped up my trip here and I was so glad to . The photos and reviews online were so misleading . The rooms very very outdated with uncomfortable beds and poor conditioned bathrooms where the showers leaked everywhere . The food was being and was the exact same every single day with No variety . The hotel was constantly losing power for hours at a time and the WiFi here is a joke . The hotel itself is located in a very unappealing and frankly very rundown area of the island . I am so disappointed with this stay .
Stayed 6 nights in Aug 2024

2/10 Terrible

Alejandro

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It is the first and las time I go to this hotel. Unbelievable general attention, just 3 employees are worth the place: Helodia, Matusalen and Pedro in the bar. I made a big mistake going there
Stayed 11 nights in Aug 2024

4/10 Poor

DIANA PILAR ANDRADE

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
People working in the hotel was nice and helpfull.
Stayed 4 nights in Aug 2024

8/10 Good

mailing

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Una buena experiencia .
Stayed 4 nights in Aug 2024

2/10 Terrible

Yudesh

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
I took my kids there for the birthday. It was the biggest mistake, this place so dirty. There was Cockroach on the floor in our room, the food was horrible. The bartender in the waterpark is so rude. BIG DISAPPOINTMENT!!
Stayed 4 nights in Aug 2024

8/10 Good

Insaf

Stayed 6 nights in Aug 2024

2/10 Terrible

Jetmir, Astoria

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible place!
Stayed 5 nights in Aug 2024

2/10 Terrible

Chika

Disliked: Cleanliness, property conditions & facilities
I wanted a quick vacation for my mum’s birthday and took my daughter and mum on the vacation. I believe for the 7 days we were there, the bed share were not changed. Coffee was there the first day and no more. No fridge accessible. Just go with your own towels because they only give you the big towel and nothing else which they don’t change just refold and hang. The fan kept making an ugly noise like it’s about to fall, TV doesn’t work and if you want to book a tour, they switch things on you. I asked for an adult only tour and was guaranteed I would get it just to be booked on a catamaran trip that I wasn’t interested in. Also with a shopping trip. If you have a wound, get ready to travel to town as they don’t have even a nurse. Please try not to purchase anything from their gift shop, things are worn d Spanish
Stayed 7 nights in Jul 2024

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
The resort staff was very hospitable and kind. They make your stay as pleasurable as possible and are always happy to assist you with any questions or needs. The building is well maintained and feels safe and secure for your family. Highly recommend!
Stayed 6 nights in Jul 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Do not recommend
The hotel is nothing fancy. You get what you pay for. It was pretty clean and all the staff were nice. The rooms are clean, but they refused to give us more than 2 towels after numerous times of asking for more towels. The pool and waterpark were overall fun for the kids. The pool has some missing/chipped tiles and I cut my finger very badly. The waterpark has an extremely rough floor that hurts your feet. The so called game room, kids club, and miniature golf are a joke. The buffet food was decent, but our kids didn’t like it much. You have to dine in an extremely hot room with no breeze from the outside, no fans, and no AC. It’s pretty miserable in July. The restaurants you have to reserve are slightly better. The bars only give you house margaritas or beer unless you pay the upgrade fee of $25/day per adult for premium alcohol. The worst part was I got a massage at the spa and within hours I had a rash all over my body. Luckily it was on our last day. I had to immediately go to the doctor upon arriving back in the US the next day. I’ve never had this happen at any spa in the US.
Stayed 5 nights in Jul 2024

2/10 Terrible

Lionel

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nice staff but property needs renovation
Stayed 4 nights in Jun 2024

8/10 Good

Melissa

Travelled with family and small children
Disliked: Amenities
Food was very good. The beds were uncomfortable, and the room and bathroom were outdated.
Stayed 5 nights in Jun 2024

2/10 Terrible

elizabeth

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The bathrooms in the room had mold the refrigerator did not work and it was rusted and moldy. They served the same food almost everyday. Some items that were served for dinner became a breakfast item. No options for small kids with allergies. Basketball court had no rim tennis court had no net. Most staff were very Nice.
Stayed 7 nights in Jun 2024