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Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma

4.5 star property
Luxury property on the beach, with 6 outdoor pools
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma

Exterior
On the beach, free beach cabanas, sun-loungers, beach umbrellas
Luxury Suite (Walkout) | View from room
Reception
Honeymoon Suite, Oceanfront

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Hot tub
  • Room service
  • All-inclusive
  • Laundry

Explore the area

Map
Carretera Cancun Puerto Morelos km 27.5, Manz 37 Super Manz12 Bahía Petempic, Puerto Morelos, QROO, 77580
  • Petempich Bay
    ‪1 min walk‬
  • Arrecife de Puerto Morelos National Park
    ‪1 min walk‬
  • Puerto Morelos Beach
    ‪9 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

Room options

View all photos for Premium Suite

Premium Suite

Premium Suite

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Egyptian cotton bed sheets
Separate bedroom
  • 58 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Honeymoon Suite, Oceanfront

Honeymoon Suite, Oceanfront | View from room

Honeymoon Suite, Oceanfront

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Egyptian cotton bed sheets
  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite (Walkout)

Luxury Suite (Walkout) | Pool

Luxury Suite (Walkout)

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Egyptian cotton bed sheets
Separate bedroom
  • 59 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, Ocean View

View from room

Family Suite, Ocean View

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Egyptian cotton bed sheets
Separate bedroom
  • 58 sq m
  • Ocean view
  • Sleeps 5
  • 1 Queen Bed and 2 Double Sofa Beds

View all photos for Luxury Suite, Ocean View

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Luxury Suite, Ocean View

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Egyptian cotton bed sheets
Separate bedroom
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Junior Suite

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Egyptian cotton bed sheets
Separate bedroom
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite (Swim Up)

Premium Suite (Swim Up)

Premium Suite (Swim Up)

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Egyptian cotton bed sheets
Separate bedroom
  • 50.1 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Suite, Ocean View (Connecting)

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Luxury Suite, Ocean View (Connecting)

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Egyptian cotton bed sheets
Separate bedroom
  • 116 sq m
  • Ocean view
  • Sleeps 6
  • 1 Double Sofa Bed, 1 King Bed and 2 Queen Beds

View all photos for Family Suite

View from room

Family Suite

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Egyptian cotton bed sheets
Separate bedroom
  • 58 sq m
  • Sleeps 5
  • 2 Double Sofa Beds and 1 Queen Bed

View all photos for Junior Suite (Swim Up)

Junior Suite (Swim Up)

Junior Suite (Swim Up)

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Egyptian cotton bed sheets
Separate bedroom
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Luxury Suite

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Egyptian cotton bed sheets
Separate bedroom
  • 59 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma. Within steps you'll find Petempich Bay and Arrecife de Puerto Morelos National Park. Highlights at this all-inclusive property include 6 restaurants, 6 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The restaurant, SPOON, serves international cuisine and is open for breakfast, lunch and dinner. With 3 poolside bars and 6 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the 2 outdoor tennis courts and free kids' club. 3154 square feet (293 square metres) of event facilities include a meeting room and conference space. Plus you'll find free Wi-Fi in public areas, a 24-hour gym and a hot tub. There's also free self parking, along with the convenience of an area shuttle. .Attractions within a 30-minute drive of this 4.5-property class Puerto Morelos property include Moon Palace Golf Club and Ventura Park Cancun.

What's nearby

  • Petempich Bay - 1 min walk
  • Puerto Morelos Beach - 9 min drive
  • Crococun Zoo - 12 min drive
  • Puerto Morelos Town Square - 15 min drive
  • Ojo de Agua Beach - 17 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 21 min drive

Restaurants

  • ‪Market Cafe - ‬16 min drive
  • ‪Sensai - ‬17 min drive
  • ‪Preferred Club Lounge - ‬16 min drive
  • ‪Casa del Mar - ‬17 min drive
  • ‪Preferred Club Bar - ‬7 min drive

About this property

Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma

Luxury property on the beach, with 6 outdoor pools
Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site. For a drink, you can stop by one of the on-site bars, including 3 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 435 guestrooms or units
  • 4 levels
  • 4 buildings
  • 6 dining venues
  • 3 bars by the pool
  • 3 swim-up bars
  • 6 bars or lounges
  • 3154 sq ft of conference space
  • 293 sq. m of conference space
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma offers 435 air-conditioned accommodations, which are accessible via exterior corridors, and features indoor private hot tubs and free minibar items. Rooms open to furnished balconies or patios. Beds feature Egyptian cotton sheets and premium bedding. 50-inch flat-screen televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, dressing gowns, complimentary toiletries and hairdryers.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

The on-site spa has 13 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 3 poolside bars
  • 3 swim-up bars
  • 6 bars/lounges
  • 6 restaurants
  • Couples/private dining

Restaurants on site

  • LE CHIQUE
  • SIENA
  • SPOON
  • TAPAZ
  • ZAVAZ

Things to do

  • 2 outdoor tennis courts
  • 24-hour health club
  • 6 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Kayaking
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Spa tub
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3,154 square feet of conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • In a national park
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • No lift

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Azul Sensatori Hotel Karisma All Inclusive
Azul Sensatori Hotel Karisma All Inclusive Puerto Morelos
Azul Beach Resort Sensatori Mexico Karisma Puerto Morelos
Azul Sensatori Karisma Puerto Morelos
Hotel Azul Sensatori
Sensatori Azul Hotel
Azul Beach Sensatori Mexico Karisma Puerto Morelos
Azul Beach Resort Sensatori Mexico Karisma
Azul Beach Resort Riviera Cancun Gourmet Karisma All Inclusive
Azul Beach Resort Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Riviera Cancun Gourmet Karisma All Inclusive
Azul Beach Resort Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc
Azul Sensatori Hotel By Karisma All Inclusive
Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive
Azul Beach Resort Sensatori Mexico by Karisma
Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc
Azul Sensatori Hotel By Karisma All Inclusive
Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive
Azul Beach Resort Sensatori Mexico by Karisma
Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc
Azul Sensatori Hotel By Karisma All Inclusive
Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive
Azul Beach Resort Sensatori Mexico by Karisma

Frequently asked questions

What is the cancellation policy at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma?

Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma?

Yep, Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma has a free self car park.

Are there any beaches close to Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma?

Yep, Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma is a short 1-minute walk from Petempich Bay. Fun beach activities include yoga, volleyball and snorkelling. You can also find boat tours.

Is there a spa on site at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma?

Yep, there is an onsite spa at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma have a pool?

Yep, and guests love it! Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma has 6 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

Does Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma?

Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma features 3 poolside bars, 6 outdoor pools and a full-service spa. All guestrooms come with Hot tubs, premium bedding and 24-hour room service.

What makes Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma a romantic place to stay?

1 hot tub and couples spa treatments, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma.

Is Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma is a hit with families.

Are there hot tubs in the rooms at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma?

Yep, all rooms come with private hot tubs.

Is there a free airport shuttle available at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma?

No, Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma does not offer an airport shuttle service.

Is there a bar or restaurant at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma?

Relax with a coldie at the 3 poolside bars or 6 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma?

No, pets and service animals are not allowed.

Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 398 out of 1001 reviews" "
Rating 8 - Good. 224 out of 1001 reviews" "
Rating 6 - Okay. 158 out of 1001 reviews" "
Rating 4 - Poor. 104 out of 1001 reviews" "
Rating 2 - Terrible. 117 out of 1001 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Darla mishell

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Buen lugar para solo descansar. Falta personal que te sirvan bebidas, muchas de las areas estaban en remodelacion. Poco ambiente, demasiado aburrido y monotono. Poca variedad en sus alimentos
Stayed 3 nights in Oct 2024

4/10 Poor

Carlos, Bakersfield

Travelled with family and small children, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
- The hotel is currently being remodeled, and multiple areas are closed. - We had five reservations, but they tried to send one member of my family to a different hotel. - The pool bars are closed, and there are no waitstaff available at the pool. You will need to go to the restaurants to get a drink. - The service is extremely poor, especially from the hosts at the restaurants. They are rude and unwilling to help. This is the first time I've experienced such poor service in Mexico. The food is good, but the waiting times can be very long. - No shuttle to/from the airport. - If you're traveling to Cancun to enjoy drinks at the pool, expect good service, and relax, consider going elsewhere. The hotel is inexpensive for a reason. - Overall, it was a really bad experience, and I won't be coming back.
Stayed 3 nights in Oct 2024

2/10 Terrible

Nikole

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This property is under sever construction with MOST restaurants closed. Karisma is sending their guests (some) to another local property they own since the new owners of Azul have begun construction the place is a ghost town. Wish they’d have offered to us. Don’t GO! Half of the restaurants are closed, beach gross, food not worth it. Wouldn’t allow us to be change a prior reservation by two days. Said it would keep our payment and recharge us, while also indicating they no longer had a swim up room available. So to avoid loosing all of our paid fee, we just paid to add two more days to the end of the trip. When we arrived, they gave us a double bed instead of the king we requested. Our honeymoon and my partner is 6 ft 5in; what were we to do w a double bed?! When we asked to have a different room we were told that there may not be one bailable for another day, not because someone was in it, but because they needed time to clean it (it was 2pm when we arrived). We stayed in the adult side of the hotel in a swim up room. The jets to the hot tub outside and inside our room didn’t work (neither did the others). All adult only restaurants were closed as the property was under renovation. They should have told us most of what we were paying for wouldn’t be available. Hotel is likely a very nice place during another season. They have lots of amenities, but we didn’t have access to them. Such a bummer. When calling reception desk, had to wait very long. One staff person!
Stayed 4 nights in Oct 2024

2/10 Terrible

Nikole

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This property is under sever construction with MOST restaurants closed. Karisma is sending their guests (some) to another local property they own since the new owners of Azul have begun construction the place is a ghost town. Wish they’d have offered to us. Don’t GO! Half of the restaurants are closed, beach gross, food not worth it. Wouldn’t allow us to be change a prior reservation by two days. Said it would keep our payment and recharge us, while also indicating they no longer had a swim up room available. So to avoid loosing all of our paid fee, we just paid to add two more days to the end of the trip. When we arrived, they gave us a double bed instead of the king we requested. Our honeymoon and my partner is 6 ft 5in; what were we to do w a double bed?! When we asked to have a different room we were told that there may not be one bailable for another day, not because someone was in it, but because they needed time to clean it (it was 2pm when we arrived). We stayed in the adult side of the hotel in a swim up room. The jets to the hot tub outside and inside our room didn’t work (neither did the others). All adult only restaurants were closed as the property was under renovation. They should have told us most of what we were paying for wouldn’t be available. Hotel is likely a very nice place during another season. They have lots of amenities, but we didn’t have access to them. Such a bummer. When calling reception desk, had to wait very long. One staff person!
Stayed 2 nights in Oct 2024

4/10 Poor

Alisha

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The murky pools for the swim up rooms were concealed under a thick film of bright yellow algae. The main pools were missing tiles and the surrounding walkways were mushy and disintegrating. A very limited and simple buffet was the only option for breakfast and lunch. Then for dinner, only 2 of the 6 were open at one time on a rotating basis. The food was good (not great) Meals were spent under leaking roofs dripping into buckets and onto tables, black mold, and broken plaster. The beach, while represented online as a clean area with lounge chairs and cabanas to relax on, was a disgrace in person. Kelp everywhere. Which yes, it’s a beach so ok, but there was never any attempt to clean it up. The beach was littered with garbage and hotel/sea debris (old blue tiled shower stalls, chunks of concrete, trunks of trees, plastic, etc). The majority of the cabanas were falling apart, some roped off, completely unusable. Only a few lounge chairs present on the beach. One of the cement & tile stairways to the beach has disintegrated and just drops off to the beach with exposed sharp edges. Off this stairway on the beach is what appears to have once been a cement platform of some kind which now sits falling apart with exposed rebar. Huge safety hazard. Overall to say we are extremely disappointed with our experience would be an understatement. Beware and dig deep through all the fake five star reviews online when looking at this establishment.
Stayed 7 nights in Oct 2024

6/10 Okay

Murray

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property was under construction. This was not noted when we booked. Not all the restaurants were open. Our favorite- The Spoon, a buffet style restaurant closed the day after we arrived. There were very few if any organized activities. The staff was overall friendly and attentive.
Stayed 7 nights in Oct 2024

4/10 Poor

Christopher, Collinsville

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No hot water all weekend we was there for 4 days.. No night entertainment and the food was decent at best
Stayed 4 nights in Oct 2024

4/10 Poor

Cherrelle

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The food is bland, I paid for the room (1109) with the swim up room and outside jacuzzi, it doesn’t work. The outside showers don’t work, I tried to use 2 of them. The drinks are watered down. Limited transportation to the resort, due to the location of the resort. There are no close shopping plazas or tourists outside the resort. There are no nearby excursions, the swim up bar hours are very unclear, and close very early (5:30 pm) and poor communication with management.
Stayed 3 nights in Oct 2024

4/10 Poor

patricia

Travelled with partner
Disliked: Property conditions & facilities
Horrible experience. Only there 3 nights. Resort itself was beautiful some areas need upgrades. Room had so many issues. We requested bday banner on door and didnt come for 2 days.Noisy ac all night and day. Tv was not working.Refrigerator broken had to be replaced, My refrigerated injections went bad. Jacuzzi had nasty dark brown water.waited 3 hours for maintenance just to tell us to keep running water till its clear. They had to come back next day to fix, and even then there was brown particles floating in the water. Management never available to speak with before or after our daily excursions only there 9 to 5. Very inconvenient. Food had poor variety. Staff was nice and friendly. Pools were nice. Beach was horrible full of seaweed couldnt even enjoy. Was told we would get a refund but its been almost 2 weeks keep getting the run around. Very disappointed
Stayed 3 nights in Oct 2024

6/10 Okay

Jayda

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Although the room we stayed in, was very nice, and the property had multiple beautiful pools, the food was not very good at all. Dining at the resort was just not an option due to the lack of flavor and options at the dining places. There’s only like 5 restaurants, and most of the time it said they were open and they were not. It was mostly just the buffet that was open and that was where the food was the worst. Also, there’s not many activities to do at the resort so if you are looking to book for reasons other than to relax, this wouldn’t be the resort for you.
Stayed 3 nights in Oct 2024

8/10 Good

THUY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service beautiful resort. Clean and beautiful room. We had a connecting room. AC is great. Expect to wait around 30 mins for restaurants. Food are great. Need reservations for Tapas and exclusive for Le Chige. No activity even its showing on the Azul app. Kids playground and tennis is closed. Pizza place is in Renovation. Spoon buffet is great. Everyday has different themes for food. Seina Italian restaurant food is high end. We loved it there so much and services. Pools are Clean and not crowded. This resort is more like relaxing type than music clubbing dancing DJ parties. Quiet at night. No music anywhere except Mojio lounge. The road goes to resort sucks. Potholes and flooding everywhere. Cannot walk outside but very safe resort . Reception takes long time. Only one tour agency. Over all we loved it there and if you like chilling vibes you will be too. If you like white clear sand beach, this is resort is not for you. great food and services
Stayed 4 nights in Oct 2024

4/10 Poor

Lashayla

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
it could’ve been better
Stayed 4 nights in Oct 2024

2/10 Terrible

Sandra

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is unorganized and embarrassing to go too
Stayed 3 nights in Oct 2024

8/10 Good

Maria Alejandra

Stayed 4 nights in Sep 2024

6/10 Okay

Billie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
I spent about $30,000 bringing my work staff and some clients to the resort and was really disappointed to be placed in the worst room that our group received. I had no hot water, a floor that was constantly full of condensation and caused me to slip and fall twice, and a ceiling light that never went completely out. After a few days of trying to shower in the freezing cold, I finally gave in and asked for a different room, only to be switched to another room with no hot water. This one also reeked of paint and chemicals because of work that was being done on the upper level of the building. It was dire and very uncomfortable. The only hot shower I had was in my friend's room. Most of the restaurants weren't open which was quite frustrating, we ended up at the buffet most of the time. The food was absolutely not gourmet! It was dire, I struggled to find things to eat. There were two highlights of this day, that being the experience at the Michelin starred restaurant, which we all enjoyed thoroughly and the staff. The people working at this resort are incredibly good, kind, personable, and really set the tone for your time at Azul. They get five stars for an incredible team that keeps the place clean, comfortable, and very friendly. Overall, I feel like I spent $30,000 to get a very underwhelming experience for myself but my clients and staff were happy.
Stayed 8 nights in Oct 2024

8/10 Good

Rosalyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Oct 2024

10/10 Excellent

Jazzmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time, definitely would stay again
Stayed 3 nights in Oct 2024

8/10 Good

Kateleen Shanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

6/10 Okay

Yu-Pin

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Don’t go to the resort on the off season. Some activities and restaurants are not open every day. Nothing to do except swim.
Stayed 7 nights in Sep 2024

4/10 Poor

Jerald

Travelled with partner
Very nice pools, good cocktails, our second room was very nice. Mostly good service. Buffet was limited with almost no variation. Only one a la carte open per day and some days it was overloaded with long waits (up to 60 minutes) and slow service. Most food lacked flavor both at buffet and a la Cartes. Beach was dirty and stinky…seaweed was not removed. A lot of the resort was beat up and in some cases broken. They did stupid economies…for example they ran out of cheese at the omelette station and didn’t get more for 2 days. No salsa available at buffet.
Stayed 7 nights in Sep 2024

4/10 Poor

Dwils45

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
I was very disappointed in Azul Beach Resort. When we arrived and after checking in, we were told only one restaurant would be open. We just assumed it was because of Hurricane Helen. But that wasn't the case. Out of eight restaurants, only one was opened at any given time, not including the one opened just to serve water-down or drinks with very little alcohol. With eight restaurants on site, one has to be open at any given time. Well, that wasn't the case. We called room service, and it was a nightmare and understanding due to everyone calling. The food arrived cold, and I had to call back and wait another 45 minutes, but now it was warm. One of the selling points was the jacuzzi tube, but it didn't work, so the jacuzzi tube was not used. However, I did enjoy the suit with the walkout pool. The most disappointing thing and a slap in the face were the things and events they promised as a selling point to have you select them for your vacation spot, like clubs, dancing, music, and shows that didn't exist. However, they were selling and advertising their sister resorts, Margaretville and others right next door. So, in short, there is no entertainment, just a buffet restaurant, water-down drinks, and a swim-up bar that's closed 60 percent of the time, not to mention being nickeled and dime is Azul Beach Resort's version of all-inclusive. My advice is to look somewhere else in the Hotel Zone!
Stayed 4 nights in Sep 2024

4/10 Poor

Devin

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Unfortunately this is not a 5 star hotel. The dining options are limited, there are only 2 restaurants out of 4 that are opened for dinner each day. There is also no entertainment, nor any music outside in the pools. The staff is great, no complaints there. This resort has so much potential but sadly they let this resort go. If you’re looking for a 5 star resort with unlimited food options, beach front and entertainment this is not it.
Stayed 4 nights in Sep 2024

2/10 Terrible

Shakeria

Disliked: Property conditions & facilities
Stayed 4 nights in Sep 2024

4/10 Poor

Mishka

Travelled with partner
Disliked: Property conditions & facilities
The property is very beautiful but there is no activities and only one restaurant open. The elevator don’t work so you have to walk up the stairs.
Stayed 4 nights in Sep 2024