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Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma

5.0 star property
Luxury property on the beach, with 5 outdoor swimming pools
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma

5 outdoor pools
Interior entrance
Premium bedding, free minibar, in-room safe, desk
6 restaurants, breakfast, lunch, dinner served; international cuisine
Interior

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • All-inclusive
    All-inclusive
  • Spa
    Spa
  • Gym
    Gym
  • Parking included
    Parking included

Explore the area

Map
Carretera Cancun, Puerto Morelos, QROO, 77580
  • Petempich Bay
    1 min walk
  • Arrecife de Puerto Morelos National Park
    1 min walk
  • Puerto Morelos Beach
    14 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    20 min drive

Room options

View all photos for Junior Suite

Premium bedding, free minibar, in-room safe, desk

Junior Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
Flat-screen TV
  • 56 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Room

Premium bedding, free minibar, in-room safe, desk

Room

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Free minibar items
Flat-screen TV
Blackout curtains
  • 80 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Family Suite

Premium bedding, free minibar, in-room safe, desk

Family Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Free minibar items
Flat-screen TV
Blackout curtains
  • 80 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Swim up Suite

Premium bedding, free minibar, in-room safe, desk

Junior Swim up Suite

Highlights

Furnished balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Fridge
Free minibar items
Flat-screen TV
  • 56 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
Flat-screen TV
Blackout curtains
  • 32 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

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About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma. Within steps you'll find Petempich Bay and Arrecife de Puerto Morelos National Park. Highlights at this all-inclusive property include 6 restaurants, 5 outdoor swimming pools and a full-service spa. .A relaxing day at Vassa Spa can include beachside massages, body wraps and facials along with aromatherapy and hydrotherapy. The restaurant, BLUE, serves international cuisine and is open for breakfast, lunch and dinner. With 4 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site free kids' club and gym. Plus you'll find Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. There's also free valet parking, along with the convenience of an area shuttle. .Within a 15-minute drive of this 5-property class Puerto Morelos property, attractions include Puerto Morelos Town Square and Puerto Morelos Beach.

What's nearby

  • Petempich Bay - 1 min walk
  • Arrecife de Puerto Morelos National Park - 1 min walk
  • Puerto Morelos Town Square - 14 min drive
  • Puerto Morelos Beach - 14 min drive
  • Ojo de Agua Beach - 16 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive

Restaurants

  • ‪Market Cafe - ‬15 min drive
  • ‪Sensai - ‬15 min drive
  • ‪Casa del Mar - ‬15 min drive
  • ‪Preferred Club Bar - ‬6 min drive
  • ‪Ritratto Di Italia - ‬16 min walk

About this property

Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma

Luxury property on the beach, with 5 outdoor swimming pools
Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the complimentary cabanas and sunloungers for a relaxing day at the beach. At Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 4 bars/lounges. A computer station is on site and WiFi is available in public spaces for a fee. This all-inclusive property also offers a complimentary children's club, a children's pool and a health club. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Puerto Morelos property.

  • 148 guestrooms or units
  • 2 levels
  • 12 buildings
  • 6 dining venues
  • 2 swim-up bars
  • 4 bars or lounges
  • 2077 sq ft of conference space
  • 193 sq. m of conference space
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar by the pool
Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma offers 148 accommodations, which are accessible via exterior corridors and feature DVD players and free minibar items. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and bidets.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and complimentary newspapers; free international calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Vassa Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa. Other services include facials, body wraps and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free valet parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • BLUE
  • CHIL
  • LATINO RESTAURANT
  • ROMA FAMILY RESTAURANT
  • TAINAN

Family friendly

  • 5 outdoor pools
  • Children's pool
  • DVD player
  • Free children's club
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2,077 square feet of conference space
  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 12 buildings
  • 2 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free international calls
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma

Children and extra beds

  • Children are welcome.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Discover.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Azul Beach All Inclusive
Azul Beach Hotel
Azul Beach Hotel All Inclusive
Azul Beach Hotel Karisma
Azul Beach Hotel Karisma All Inclusive
Azul Beach Hotel Karisma All Inclusive Puerto Morelos
Azul Beach Karisma
Azul Beach Karisma Puerto Morelos
Karisma Azul Beach
Karisma Azul Beach Hotel
Azul Beach Resort Riviera Maya Karisma Puerto Morelos
Azul Beach Resort Riviera Maya Karisma
Azul Beach Riviera Maya Karisma Puerto Morelos
Azul Beach Resort Riviera Maya Gourmet Karisma All Inclusive
Azul Beach Resort Riviera Maya Gourmet All Inclusive Karisma
Azul Beach Riviera Maya Gourmet Karisma All Inclusive
Azul Beach Resort Riviera Maya Gourmet All Inclusive Karisma
Azul Beach Riviera Maya Gourmet All Inclusive Karisma
Azul Beach Riviera Maya Gourmet All Inclusive Karisma
Azul Beach Hotel By Karisma Gourmet Inclusive
Azul Beach Resort Riviera Maya by Karisma
Azul Beach Resort Riviera Maya Gourmet All Inclusive by Karisma
Azul Beach Hotel By Karisma All Inclusive
Azul Beach Resort Riviera Maya Gourmet All Inclusive by Karisma
Azul Beach Hotel By Karisma Gourmet Inclusive
Azul Beach Resort Riviera Maya Gourmet by Karisma All Inclusive
Azul Beach Resort Riviera Maya by Karisma
Azul Beach Resort Riviera Maya Gourmet All Inclusive by Karisma
Azul Beach Hotel By Karisma All Inclusive
Azul Beach Hotel By Karisma Gourmet Inclusive
Azul Beach Resort Riviera Maya Gourmet by Karisma All Inclusive
Azul Beach Resort Riviera Maya by Karisma
Azul Beach Resort Riviera Maya Gourmet All Inclusive by Karisma
Azul Beach Hotel By Karisma All Inclusive
Azul Riviera Maya By Karisma

Frequently asked questions

What is the cancellation policy at Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma?

Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma?

Yep, Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma has free valet parking. Onsite parking is limited.

Are there any beaches close to Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma?

Yep, Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma is a short 1-minute walk from Petempich Bay. Fun beach activities include snorkelling, scuba diving and windsurfing.

Is there a spa on site at Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma?

Yep, Vassa Spa is available for guests. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as beachside massages.

Does Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma have a pool?

Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma?

Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma features 5 outdoor pools, a full-service spa and a health club. All guestrooms come with Private jetted baths, premium bedding and 24-hour room service.

What makes Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma a romantic place to stay?

Couples spa treatments and free beach cabanas, as well as Jetted bath and premium bedding in the guestrooms, help set the scene for a romantic weekend at Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma.

Is Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma is a hit with families.

Are there hot tubs in the rooms at Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma?

No, Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma does not offer an airport shuttle service.

Is there a bar or restaurant at Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma?

Yep, they've got a poolside bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma?

No, pets and service animals are not allowed.

Azul Beach Resort Riviera Maya, Gourmet All Inclusive by Karisma Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 58 out of 107 reviews" "
Rating 8 - Good. 29 out of 107 reviews" "
Rating 6 - Okay. 11 out of 107 reviews" "
Rating 4 - Poor. 6 out of 107 reviews" "
Rating 2 - Terrible. 3 out of 107 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from the service to the appearance was amazing about this resort
Stayed 3 nights in Oct 2018

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I did not end up staying at the reserved property. The resort was sold and so my reservation was transferred to another resort. The resort itself was nice but the food was very disappointing. I also found out the resort I paid for was more expensive than the resort they transferred me to and no refund was provided to make up the difference.
Stayed 7 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In need of upgrades. Had to switch rooms because shower was emitting horrible sulfur smells that stunk up whole room. Bed mattress had giant hole in it. Room faced a construction site that started at 7:45 every morning. Most staff was very helpful and nice but concierge was unbelievably and shockingly rude and obnoxious. And not just to us. He is in the wrong line of work.
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2019

8/10 Good

Verified traveller

Stayed 5 nights in Sep 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We loved how clean the property was. There was always someone doing maintenance and maintaining the grounds. However, we pitched a swim up room and was advertised as a bar was close by, the bar was completely closed and you could not get a drink. It was advertised that they had 4 eateries, however they were all closed and you could only order or eat at the bar. If you wanted something from a closed restaurant, you could order but only had 2 choices and there were only what the outside bar areas could produce. The ocean was beyond horrific! There was so much seaweed. We understand that they can not control that, but the photos online do not show any seaweed. Once arriving we were told it has been like that for a year. There was a red flag and you were not able to get or utilize the ocean. They then las a list of scheduled events going on through out the day. We tried to attend 2 of them and no one from the staff showed up to make the events happen. Everything we were told and sold on the website was not useable or feasible. We were so upset we left the property as we were not able to do anything, except swim, and that was only for 8 hours a day and on their schedule. Beyond upset and disappointed.
Stayed 4 nights in Sep 2019

6/10 Okay

Frances, Picayune

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I think it would have been a swim up pool pad if we would have had the two side-by-side because we requested to other room because we didn't get them side-by-side. I feel like they just take my money
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019

10/10 Excellent

BSC

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very well maintained and relaxing. Beautiful views of the ocean and many available cabanas lined the beach. The main pool with a swim up bar was a little small but there is a second one on the other side of the property that was always empty.
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, great views, good staff. Friendly and clean resort.
Stayed 4 nights in May 2019

8/10 Good

Verified traveller

Business traveller
I like everything view is awesome room service was on time
Stayed 3 nights in May 2019

6/10 Okay

JR, Houston,Tx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the smaller setting and the amenities, particularly for children. Didn’t like the room at all (I wasn’t even aware does kind of rooms existed in the property) and the food was everything but gourmet. Breakfast buffet was ok but lunch/dinner more like Chillis/Applebees quality
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

6/10 Okay

NYC

Liked: Cleanliness, staff & service
Needs to be updated in main entrance , lobby and dining facility
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great food and beautiful beach! Clean rooms.
Stayed 5 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and i have been to many different resorts/ hotels in Mexico over the last 8 years... we've been to 5 star hotels as well as 3.5 stars. This one definitely stood out! #1 thing is service! Customers are really important, and everyone really does their best to accommodate each guest. The food is great! The beach is amazing! They clean every bit of grass on it all day long! We loved it that it was a small resort and everything was conveniently close by! At breakfast and lunch Noel and Antonio were amazing! They always made us feel welcomed! We we're excited to see them every day)! Also on the beach, Perla was great! She always went out of her way on finding daybeds and accommodating our needs! She's very friendly and sweet! These were just a few people that stood out...but overall very many are great to! Its hard to remember everyone's name! The resort is very and i mean VERY kid friendly! Every restaurant has their own kids menu. The beach has a basket full of beach sand toys! We saw they even provide stroller, baby bathtubs, cribs and baby food to families with infants and small babies! This was very unique compared to any other resort we've been to! Over all we really enjoyed our stay and had a great time!
Stayed 10 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the food and service. Not impressed with our room. It was old, dingy and had tiny ants all over. Not cleaned properly though we tipped everyday generously. The room had a old smell to it though we were told our room and pillows would have the scent we picked when checking in.
Stayed 5 nights in Feb 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Jan 2019

10/10 Excellent

Justin, Montreal, ca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect property for a family with small children. We have an 8 month old and a 2.5 year old. Smaller resort, but they absolutely cater to young families (lots of kids pools/activities), nice beach, great food and truly amazing staff. We will certainly go back. Highly recommend this resort!
Stayed 7 nights in Jan 2019

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small property. Only there 3 nights but staff remembered our preferences after day one. Older property but well maintained. Would stay there again.
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2018

8/10 Good

cd, somerset, ma

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here in December, overall I liked the property, it's not too big which is nice, not super crowded when I went. There are several restaurants at the property with a variety of food to choose from. Room was large, bed comfortable and grounds very clean. They also have a really nice spa if you want to take advantage of a massage or other spa like activities. The staff were all very nice as well. This report is great for families, there were a lot of families there with small kids. I have a couple of things that I wanted to point out that were a little odd. 1-Housekeeping-Cleaned the room at some point during the day, then someone came back at like 8 to ask if we needed towels and then someone knocking on the door at 9:30 asking us if we want waters. This happened a couple times. I could not figure out why they didn't just do all this stuff during the day and who comes to someone's room at 9:30? Another day, we were out all day and no one cleaned our room. This time, went to the desk and asked them to have someone clean it (5:pm) went back to the room at like 10 and it was not cleaned. 2-Beach-It's nice but there's a fair amount of seaweed pretty much every day I was there. They do have people raking it and dumping it but it's there. It really was not a huge deal, just mentioning it. The beach itself is soft sand, the swimming area in front was shallow so also good for little kids, they have kayaks if you want to use them.
Stayed 8 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2018

2/10 Terrible

DMoney

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
That it was all inclusive I wanted a private swim up from pool but didn’t get it also the food was no up to par this has been the worst hotel experience I’ve had.
Stayed 3 nights in Dec 2018