See all properties
Save

Beloved Playa Mujeres - Couples Only All Inclusive

5.0 star property
Adults-only beachfront property with 3 outdoor pools

Photo gallery for Beloved Playa Mujeres - Couples Only All Inclusive

Beach bar
Exterior
View from room
55-inch LED TV with satellite channels, TV
3 outdoor pools, pool loungers

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Hot tub
The current price is NZ$1,342
includes taxes & fees
4 Mar - 5 Mar

Explore the area

Map
Condominio Playa Mujeres, Playa Mujeres, Punta Sam, QROO, 77400
  • Mujeres Beach
    ‪6 min walk‬
  • Punta Sam Ferry Terminal
    ‪5 min drive‬
  • Punta Sam Beach
    ‪9 min drive‬
  • Isla Mujeres, Quintana Roo (ISJ)
    ‪82 min drive‬

Room options

View all photos for Junior Suite with Round Jacuzzi

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite with Round Jacuzzi

Highlights

Furnished balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
  • 89 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Swim Up Suite

View from room

Swim Up Suite

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Private indoor hot tub
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
  • 102 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View

View from room

Junior Suite Ocean View

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Private indoor hot tub
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
  • 89 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Penthouse Ste w/plunge pool

View from room

Ocean View Penthouse Ste w/plunge pool

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Private plunge pool
Private indoor hot tub
Air conditioning
Free minibar items
LED TV
  • 267 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Terrace Suite w/ Plunge Pool

View from room

Ocean View Terrace Suite w/ Plunge Pool

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Private plunge pool
Private indoor hot tub
Air conditioning
Free minibar items
LED TV
  • 173 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Casita Suite w/ Private Pool

View from room

Casita Suite w/ Private Pool

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Private pool
Private indoor hot tub
Air conditioning
Free minibar items
LED TV
  • 102 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Story Casita Suite w Plunge Pool

Terrace/patio

Two Story Casita Suite w Plunge Pool

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Private plunge pool
Private indoor hot tub
Air conditioning
Free minibar items
LED TV
  • 112 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite With Plunge Pool

Premium bedding, down duvets, pillow-top beds, free minibar

Terrace Suite With Plunge Pool

Highlights

Furnished balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
  • 173 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Casita Suite w/ Private Pool

View from room

Beachfront Casita Suite w/ Private Pool

Highlights

Furnished balcony
Separate sitting area
Private pool
Private indoor hot tub
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
  • 102 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Two Story Casita Suite w/ Plunge Pool

Terrace/patio

Beachfront Two Story Casita Suite w/ Plunge Pool

Highlights

Furnished balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
  • 112 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

Similar properties

Resort view

Excellence Playa Mujeres - Adults Only All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
4.7 out of 5, Exceptional, (1008)
The price is NZ$1,490
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Excellence Playa Mujeres - Adults Only All Inclusive

About the area

Punta Sam

A luxury stay in Punta Sam awaits you at Beloved Playa Mujeres - Couples Only All Inclusive. You'll be 1.7 km (1.1 mi) from Punta Sam Ferry Terminal and 3.1 km (1.9 mi) from Playa Mujeres Golf Club. Highlights at this all-inclusive property include 4 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing day at The Beloved Spa can include massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The fine-dining restaurant, Le Bisou, is open for breakfast and dinner. With 7 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach and enjoy the on-site marina, gym and Turkish bath/hammam. Plus you'll find free Wi-Fi in public areas, a hot tub and a coffee shop/cafe. There's also free valet parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 5-property class Playa Mujeres property include El Meco Archaeological Site and Museo Iconografico de la Carrera Panamericana.

What's nearby

  • Punta Sam Ferry Terminal - 5 min drive
  • Playa Mujeres Golf Club - 11 min drive
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 50 min drive
  • Isla Mujeres Ferry Terminal - 82 min drive
  • North Beach - 91 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 41 min drive

Restaurants

  • ‪Hiroshi Bar - ‬6 min drive
  • ‪World Café - ‬10 min drive
  • ‪Don Fernando Lobby Bar - ‬8 min drive
  • ‪Caprichos Villa del Palmar - ‬20 min walk
  • ‪Davinos - ‬19 min walk

About this property

Beloved Playa Mujeres - Couples Only All Inclusive

Adults-only beachfront property with 3 outdoor pools
Beloved Playa Mujeres - Couples Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Beloved Playa Mujeres - Couples Only All Inclusive, you'll find a full-service spa, a marina, and 3 outdoor swimming pools. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. Public spaces have free WiFi.

A hot tub, a fitness centre, and spa services are also featured at the luxury Beloved Playa Mujeres - Couples Only All Inclusive. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

  • 109 guestrooms or units
  • 4 levels
  • 10 buildings
  • 4 dining venues
  • 7 bars or lounges
  • Built in 2009
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Beloved Playa Mujeres - Couples Only All Inclusive offers 109 accommodations with indoor private hot tubs and free minibar items. Rooms open to furnished balconies. This accommodation offers separate sitting areas. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Coffee/tea makers and minibars are provided. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The Beloved Spa has 14 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 4 restaurants
  • 7 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Mar
  • La Isla Trattoria
  • Le Bisou
  • Lupita Steakhouse

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Fitness classes
  • Full-service spa
  • Gym
  • Library
  • Parasailing
  • Pilates classes
  • Sailing
  • Spa tub
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach towels
  • Garden
  • Marina
  • On the beach
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa tub
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (79 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (75 centimetre high)

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Beloved Playa Mujeres - Couples Only All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 3904.21 per vehicle (return, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Beloved Hotel
Beloved Hotel All Inclusive
Beloved Hotel Playa Mujeres
Beloved Hotel Playa Mujeres All Inclusive
Beloved Playa Mujeres
Playa Mujeres Beloved Hotel
Beloved Playa Mujeres Excellence Group All Inclusive
Beloved Excellence Group All Inclusive
Beloved Playa Mujeres Excellence Group
Beloved Excellence Group
Beloved Playa Mujeres Excellence All Inclusive AdultsOnly
Beloved Excellence All Inclusive AdultsOnly
Beloved Playa Mujeres Excellence AdultsOnly
Beloved Excellence AdultsOnly
Beloved Playa Mujeres by Excellence Group All Inclusive
The Beloved Hotel Playa Mujeres All Inclusive
Beloved Playa Mujeres by Excellence Group
Beloved Mujeres Excellence In
Beloved Playa Mujeres Couples Only All Inclusive
Beloved Playa Mujeres - Couples Only All Inclusive Punta Sam

Frequently asked questions

What is the cancellation policy at Beloved Playa Mujeres - Couples Only All Inclusive?

Beloved Playa Mujeres - Couples Only All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Beloved Playa Mujeres - Couples Only All Inclusive?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at Beloved Playa Mujeres - Couples Only All Inclusive on 4 Mar 2025 start from NZ$1,342.28, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Beloved Playa Mujeres - Couples Only All Inclusive?

Yep, Beloved Playa Mujeres - Couples Only All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Beloved Playa Mujeres - Couples Only All Inclusive?

Yep, Beloved Playa Mujeres - Couples Only All Inclusive is a short 6-minute walk from Mujeres Beach. Fun beach activities include scuba diving and parasailing.

Is there a spa on site at Beloved Playa Mujeres - Couples Only All Inclusive?

Yep, The Beloved Spa is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Beloved Playa Mujeres - Couples Only All Inclusive have a pool?

Yep, and guests love it! Beloved Playa Mujeres - Couples Only All Inclusive has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Beloved Playa Mujeres - Couples Only All Inclusive?

Beloved Playa Mujeres - Couples Only All Inclusive features 3 outdoor pools, a full-service spa and 4 restaurants. All guestrooms come with Hot tubs, Private jetted baths and pillowtop beds.

What makes Beloved Playa Mujeres - Couples Only All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at Beloved Playa Mujeres - Couples Only All Inclusive.

Is Beloved Playa Mujeres - Couples Only All Inclusive family-friendly?

No, Beloved Playa Mujeres - Couples Only All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Beloved Playa Mujeres - Couples Only All Inclusive?

Yep, all rooms come with private hot tubs.

Is there a free airport shuttle available at Beloved Playa Mujeres - Couples Only All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Beloved Playa Mujeres - Couples Only All Inclusive?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Beloved Playa Mujeres - Couples Only All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Beloved Playa Mujeres - Couples Only All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Beloved Playa Mujeres - Couples Only All Inclusive?

There is a golf course next to Beloved Playa Mujeres - Couples Only All Inclusive.

Beloved Playa Mujeres - Couples Only All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 840 out of 1004 reviews
Rating 8 - Good. 111 out of 1004 reviews
Rating 6 - Okay. 28 out of 1004 reviews
Rating 4 - Poor. 9 out of 1004 reviews
Rating 2 - Terrible. 16 out of 1004 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Hayoung

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience!
Stayed 5 nights in Oct 2024

10/10 Excellent

Yorgos

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service and blessing
Stayed 4 nights in Jul 2024

10/10 Excellent

Yorgos

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and very safe
Stayed 3 nights in Nov 2024

10/10 Excellent

Yaima Gonzalez

Stayed 3 nights in Oct 2024

10/10 Excellent

Stephanie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at Beloved. We were so relaxed and the staff was so friendly. We look forward to future visits!
Stayed 4 nights in Nov 2024

8/10 Good

Daisy Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They property and staff were excellent but it was very far from activities outside the property.
Stayed 4 nights in Nov 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing we didn’t like. Restaurants were limited quantity wise but my overly picky fiancée had no issue finding food at every restaurant
Stayed 7 nights in Nov 2024

6/10 Okay

Charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is in a beautiful location though there was quite a bit of seaweed in the waterthe first 5 days we were there. In general everyone is very helpful and friendly. People work very hard.. We did have a few situation where we waited what seemed an unusual amount of time for a waiter or bartender. A couple of points for people to be aware of. There are only 4 restaurant on the propery. One is closed every night so there are really three open daily. While the food has always has been good and of modest size, a couple of things to be away of. Breakfast is very simple. Eggs and omelets come plain. Np potatoes, toast or beans. We found the steakhouse salads and appetizer very good but were disappointed with the steak. The baked potatoes and mashed sizes were very small. The entertainment choice is small. and while the courtyard is very nice it is very difficult to see the musians and show through the trees and vegation. Entertainmaint isoften over between 10 and 10:30 and there are no later night options. As you wouiild imagine beach chairs and pool chair are at a premium so go early and reserve them as many people do so before 9 AM.
Stayed 7 nights in Oct 2024

10/10 Excellent

Brooklyn, Las Cruces

Travelled with partner
Liked: Amenities, property conditions & facilities
Beautiful resort, amazing staff would definitely come again!
Stayed 4 nights in Oct 2024

10/10 Excellent

Amanullah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying there we can’t say enough how great this place is in every way you look at it . The staffs are excellent so helpful so courteous, every time we went out of the resort to explore they told us what to expect & make sure don’t fall for things that we shouldn’t buy . The only one thing I hope the resort do is to upgrade the towels in the room we noticed first time as well for a five star resort the towels are not nice & soft like it supposed to be beside that bed’s pillows are excellent, we’ll stay there again for sure. Thank you Beloved for making our vacation awesome
Stayed 5 nights in Oct 2024

10/10 Excellent

Ian D, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded our expectations.
Stayed 7 nights in Oct 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beloved is a beautiful place but without its staff it wouldn’t be as amazing. Ramon was very sweet host mishell was an amazing person and Cesar a great waiter. Many more names I cannot remember but highly recommend this resort we went for our honeymoon for a week and we were happy with our stay and will be returning again thank you for a new honeymoon you are all amazing
Stayed 6 nights in Oct 2024

10/10 Excellent

Mark, Boise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this resort five times now. It is always great! The staff, food, and room are excellent.
Stayed 7 nights in Oct 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Swim up room was amazing! I have nothing negative to say, it was perfect!
Stayed 7 nights in Oct 2024

10/10 Excellent

Matthew Grant, Bloomington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to ensure we enjoyed our vacation to the fullest! Our every need and want was attended to promptly! Our oceanfront room was a scene taken from a dream! We will be back!
Stayed 7 nights in Oct 2024

10/10 Excellent

Axel

Stayed 3 nights in Aug 2024

8/10 Good

Jaspreet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a party resort at all, very quiet and calming. Can be slightly boring if you like to do activities throughout the day.
Stayed 4 nights in Sep 2024

2/10 Terrible

Inho

Stayed 4 nights in Sep 2024

10/10 Excellent

NICOLAS CARLOS, Miami Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best of best
Stayed 4 nights in Sep 2024

8/10 Good

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Private
Stayed 4 nights in Sep 2024

2/10 Terrible

jiyeon

Disliked: Amenities, property conditions & facilities
During my recent stay, I encountered some issues at the property that I believe could be improved. 1. The room's AC controller was not functioning properly, making it difficult to control the temperature. It seemed to run consistently regardless of the temperature setting. 2. I found some hairs on the bed frame and noticed that the towels had an unpleasant odor. 3. While the staff members were friendly, I noticed that there were some challenges with follow-through on requests. Additionally, there seemed to be an expectation for tips for basic services, which I found unusual for an all-inclusive resort. 4. I was disappointed to find that the indoor restaurant did not have air conditioning, especially during hot weather. Additionally, the requirement to wear long pants in such conditions was uncomfortable. 5. I had a negative experience with a beach vendor who appeared to be trying to scam me. I paid for a one-hour rental of three jet skis, but was stopped after only 30 minutes. When I confronted them with evidence, they suddenly claimed not to speak English. I hope this feedback can be used to address these issues and improve the overall experience for future guests.
Stayed 4 nights in Sep 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024