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XO Hotel Bacalar - Frente Laguna

2.5 star property
Lakefront hotel with free breakfast and 24-hour front desk

Choose dates to view prices

Photo gallery for XO Hotel Bacalar - Frente Laguna

Outdoor pool
Front of property
Family Room, Multiple Beds, Terrace, Lagoon View
Food and drink
Massage
Reviews
6.8

Popular amenities

  • Breakfast included
    Breakfast includedBreakfast included
  • Pool
    PoolPool
  • Parking included
    Parking includedParking included
  • 24/7 front desk
    24/7 front desk24/7 front desk
  • Pet-friendly
    Pet-friendlyPet-friendly
  • Air conditioning
    Air conditioningAir conditioning

Explore the area

Map
Tinto MZ 243 Lote 6, Bacalar, QROO, 77930
  • Popular LocationLake Bacalar3 min walk
  • Popular LocationLaguna Bacalar Ecological Park3 min drive
  • Popular LocationFort of San Felipe4 min drive
  • AirportChetumal, Quintana Roo (CTM-Chetumal Intl.)37 min drive

Room options

View all photos for Family Room, Multiple Beds, Terrace, Lagoon View

Family Room, Multiple Beds, Terrace, Lagoon View

Family Room, Multiple Beds, Terrace, Lagoon View

Highlights

Deck/patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Ceiling fan
Private bathroom
Wardrobe
  • Lagoon view
  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

View all photos for Terrace Room Lagoon view

Terrace Room Lagoon view

Terrace Room Lagoon view

Highlights

Deck/patio
Individually decorated
Air conditioning
Ceiling fan
Private bathroom
Wardrobe
Laptop workspace
Located on the top floor
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Terrace Room

Terrace Room

Terrace Room

Highlights

Deck/patio
Individually decorated
Air conditioning
Ceiling fan
Private bathroom
Wardrobe
Laptop workspace
Located on the top floor
  • Lagoon view
  • Sleeps 2
  • 1 Double Bed

View all photos for Habitación Confort

Habitación Confort

Habitación Confort

Highlights

Deck/patio
Individually decorated
Air conditioning
Ceiling fan
Private bathroom
Wardrobe
Laptop workspace
Located on the top floor
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior
Las Nubes by MIJ
Parking included
Free WiFi
Air conditioning
Housekeeping
3.5 out of 5, Good, (71)
The price is NZ$195
for 1 night
includes taxes & fees
18 Jul - 19 Jul
Las Nubes by MIJ

About the area

Bacalar

At XO Hotel Bacalar - Frente Laguna you'll be 0.2 km (0.1 mi) from Lake Bacalar and 2.9 km (1.8 mi) from Fort of San Felipe. Highlights at this hotel include a restaurant, an outdoor swimming pool and free continental breakfast. .Enjoy access to boat tours, kayaking and free bike hire. Other amenities include free Wi-Fi in public areas, concierge services and a 24-hour front desk. Each morning free breakfast is served. There's also free self parking, along with the convenience of an airport shuttle. .Near this Bacalar hotel, you'll find Laguna Bacalar Ecological Park.

What's nearby

  • Lake Bacalar - 3 min walk
  • Laguna Bacalar Ecological Park - 3 min drive
  • Fort of San Felipe - 4 min drive
  • Municipal Spa of Bacalar - 6 min drive
  • Cenote Cocalitos - 8 min drive

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 37 min drive

Restaurants

  • ‪Taqueria Chepe - ‬3 min drive
  • ‪La Playita - ‬4 min drive
  • ‪Marisqueria el Taco Loco - ‬9 min walk
  • ‪La Catrina - ‬4 min drive
  • ‪Madre Masa - ‬3 min drive

About this property

XO Hotel Bacalar - Frente Laguna

Lakefront hotel with free breakfast and 24-hour front desk
XO Hotel Bacalar - Frente Laguna offers its guests an outdoor pool and complimentary bicycles. There's a restaurant on site. Free breakfast is available daily. WiFi is free in public spaces.

A terrace, tour/ticket assistance, and a garden are also featured at XO Hotel Bacalar - Frente Laguna. Free self parking is available.

Smoking is allowed in designated areas at this Bacalar hotel.

  • 10 guestrooms or units
  • Continental breakfast (free)
  • Front desk (24 hours)
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Smoking in designated areas
  • Dining venue
XO Hotel Bacalar - Frente Laguna offers 10 air-conditioned accommodations, which are accessible via exterior corridors and feature a ceiling fan. Each accommodation is individually decorated. Bathrooms include a shower. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free 24-hour offsite parking within 2 metres
  • Street parking available
  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to 11:00 AM
  • A restaurant

Things to do

  • Boat tours
  • Free bicycle rentals
  • Kayaking
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Tour and ticket assistance

Outdoors

  • Garden
  • On a lake
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • No lift

More

  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels

Outdoor space

  • Deck/patio

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Laptop workspace
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 16.67 per pet, per stay
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.94 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 16.67 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property only accepts cash. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

Frequently asked questions

What is the cancellation policy at XO Hotel Bacalar - Frente Laguna?

XO Hotel Bacalar - Frente Laguna offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at XO Hotel Bacalar - Frente Laguna?

As of 4 Jul 2024, prices found for a 1-night stay for 2 adults at XO Hotel Bacalar - Frente Laguna on 14 Jul 2024 start from NZ$148.01, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at XO Hotel Bacalar - Frente Laguna?

Yep, XO Hotel Bacalar - Frente Laguna has a free self car park.

Are there any beaches close to XO Hotel Bacalar - Frente Laguna?

The closest beach to XO Hotel Bacalar - Frente Laguna is Dos Mulas (24 km).

Does XO Hotel Bacalar - Frente Laguna have a pool?

XO Hotel Bacalar - Frente Laguna has an outdoor pool.

Does XO Hotel Bacalar - Frente Laguna serve breakfast?

You bet, complimentary continental breakfast is served daily from 8:00 AM to 11:00 AM.

Is there a free airport shuttle available at XO Hotel Bacalar - Frente Laguna?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at XO Hotel Bacalar - Frente Laguna?

Yep, you can grab a meal at XO Hotel Bacalar - Frente Laguna's onsite restaurant.

What time are check-in & check-out at XO Hotel Bacalar - Frente Laguna?

Check-in begins at 3:00 PM. Check-out time is noon.

XO Hotel Bacalar - Frente Laguna Reviews

Reviews

6.8
Rating 10 - Excellent. 27 out of 65 reviews" "
Rating 8 - Good. 7 out of 65 reviews" "
Rating 6 - Okay. 9 out of 65 reviews" "
Rating 4 - Poor. 6 out of 65 reviews" "
Rating 2 - Terrible. 16 out of 65 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Maria Jose

Liked: Cleanliness, staff & service, property conditions & facilities
El trato excelente, las instalaciones podrían mejorarlas, pero para el precio no están mal, sobretodo está limpio y está súper bien que esté a la orilla de la laguna, la comida del restaurante está deliciosa! Lo recomiendo
Stayed 2 nights in Mar 2024

10/10 Excellent

Dawn, Burleson

Nice older hotel. Staff was very friendly
Stayed 1 night in Jul 2023

10/10 Excellent

Marissa, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Xo hotel was wonderful, we stayed 4 nights and everyday our room was clean , breakfast was provided. Tours were offered as well, staff was helpful and friendly. The best part was the lagoon was just steps away. Recommend highly, will be visiting Xo hotel again.
Stayed 4 nights in Jun 2023

6/10 Okay

Julio

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The place was nice over all and the small section they have in front of the lake is nice and very convenient. They do have a restaurant on the property but we did not try it since we went into town to eat.
Stayed 2 nights in Jun 2023

8/10 Good

Chris

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We had a great time! If you’re looking for a 5 start resort - this isn’t it. But if you’re looking for a quiet place to stay with your kids that offers an all inclusive option, this is it. The food and service was great. It’s a little far from town, but you can walk there. The pool and waterfront was very nice. The only downside is that the rooms need to be deep cleaned and renovated. There is a bit of mildew on the walls and the bathrooms smell a bit. Overall - a good stay! I would recommend the pontoon boat tour of the lake. We had a lot of fun!

10/10 Excellent

magdalena, Pico Rivera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food and employees where very nice.
Stayed 1 night in Jun 2022

2/10 Terrible

Luz Maria

Stayed 2 nights in Apr 2022

8/10 Good

oliver

Stayed 2 nights in Mar 2022

6/10 Okay

Sonia Peña

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel has a beautiful view of the Bacalar Lake, which was amazing. Also, you can swim into the lake, when the tide is slow. The worst part, the hotel doesn't have Wi-Fi service, food service in the restaurant all day and sometimes, doesn't have hot water for take a shower.
Stayed 5 nights in Mar 2022

6/10 Okay

GERARDO B

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Mar 2022

4/10 Poor

Israel

Stayed 5 nights in Jan 2022

10/10 Excellent

Daniela

Stayed 1 night in Aug 2021

2/10 Terrible

Francisco

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel denied our reservation made through expedia. My family and I had to find another hotel. Later we met 2 people that told us that this hotel has done the same to others.
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
A lot of construction. The wifi doesn't work and the cable didn't either. The staff was really really nice. The hotel doesn't look like the pictures.
Stayed 3 nights in Aug 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Great location...but needs more upgrades on theirs rooms..
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was terrible. Its was like friday the 13th situation. We cancelled our stay with expedia and explained we were afraid to discuss with hotel staff and left the property. It was too dangerous for the kids and there was a lot of construction going on. With Covid restrictions and all this location was a dump and there was no cleanliness. Im now having to fight for a refund and they are refusing to return it. Expedia should not have them on their list of places to stay. The pictures are deceiving.
Stayed 3 nights in Jul 2021

2/10 Terrible

Verified traveller

Stayed 3 nights in Jun 2021

10/10 Excellent

Eliseo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
I loved staying at XO Bacalar. Very eco friendly and right next to the lake. It is a place for people looking to experience nature and the simple life. If you are looking for a glamorous place this is not your place, but if you are looking for great places that care about you an the environment, stay there. Customer service is amazing.
Stayed 4 nights in Jun 2021

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gran experiencia
Excelente servicio y atención al cliente.
Stayed 4 nights in Jun 2021

2/10 Terrible

Lucy

Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilloso lugar a un excelente precio
Amairani fue una excelente anfitriona, la comida deliciosa y la vista espectacular. (Almendra un amor.)
Stayed 2 nights in Apr 2021

2/10 Terrible

Kathryn

Stayed 3 nights in Apr 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021

6/10 Okay

Javier

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Le falta mantenimiento hace como 9 años que vine y estaba igual el baño olía mucho
Stayed 1 night in Apr 2024

10/10 Excellent

Marco Antonio

Stayed 1 night in Dec 2023