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Cancun Bay All Inclusive Hotel

3.5 star property
Family fun on the beach, with 2 outdoor pools, near Puerto Cancun Marina Town Center

Photo gallery for Cancun Bay All Inclusive Hotel

On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
Superior Room, Ocean View | Beach/ocean view
Outdoor wedding area
Terrace/patio

Reviews

7.6 out of 10
Good

Popular amenities

  • All-inclusive
  • Hot tub
  • Bar
  • Room service
The current price is NZ$382
includes taxes & fees
3 May - 4 May

Explore the area

Map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500
  • Playa Tortugas
    ‪3 min walk‬
  • Langosta Beach
    ‪20 min walk‬
  • Tortuga Beach
    ‪8 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Superior Room, Ocean View

Superior Room, Ocean View | Beach/ocean view

Superior Room, Ocean View

Highlights

Balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
  • 30.99 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Master Suite 3 Bedrooms

Master Suite 3 Bedrooms

Master Suite 3 Bedrooms

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
  • 95.93 sq m
  • Sleeps 8
  • 2 Double Beds and 2 King Beds

View all photos for Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms

Highlights

Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
2 bedrooms
  • 56.30 sq m
  • Sea view
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
  • 30.99 sq m
  • Sleeps 3
  • 1 Double Bed

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About the area

Cancun

An all-inclusive stay in Cancun awaits you at Cancun Bay All Inclusive Hotel. You'll be 1.7 km (1 mi) from Langosta Beach and 3.1 km (1.9 mi) from Tortuga Beach. Highlights at this beachfront hotel include 5 restaurants, 2 outdoor swimming pools and 2 bars/lounges. .A pampering day can include deep-tissue massages and hot stone massages along with facials, body treatments and aromatherapy. The restaurant, El Faisan, serves international cuisine and is open for breakfast, lunch and dinner. The hotel's own poolside bar is a nice place to enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and Hot tub. Other amenities include free Wi-Fi in public areas, a free manager's reception and a conference centre. There's also free self parking, along with the convenience of an area shuttle. .Sights within a 10-minute drive of this 3.5-property class Zona Hotelera hotel include Plaza Las Americas and Ultramar Ferry Puerto Juárez.

What's nearby

  • Playa Tortugas - 3 min walk - 0.3 km
  • Langosta Beach - 20 min walk - 1.7 km
  • Plaza Las Americas - 4 min drive - 4.5 km
  • Tortuga Beach - 8 min drive - 5.1 km
  • La Isla Shopping Mall - 11 min drive - 10.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive

Restaurants

  • ‪Las Hijas de la Tostada - ‬4 min walk
  • ‪Carnitas Michoacán - ‬6 min walk
  • ‪Los Chachalacos - ‬10 min walk
  • ‪Sirenas Raw Bar - ‬11 min walk
  • ‪Beach Bar - ‬9 min walk

About this property

Cancun Bay All Inclusive Hotel

Family fun on the beach, with 2 outdoor pools, near Puerto Cancun Marina Town Center
Cancun Bay All Inclusive Hotel is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Bring your whole family to Cancun Bay All Inclusive Hotel for summer fun including 2 outdoor swimming pools, a children's pool and volleyball.

A free manager's reception is offered daily. There are 5 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This Beaux Arts hotel also offers a hot tub, a fitness centre and a garden. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

  • 132 guestrooms or units
  • 3 levels
  • 5 buildings
  • 5 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 1970 sq ft of conference space
  • 183 sq. m of conference space
  • Built in 1978
  • Manager's reception (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Cancun Bay All Inclusive Hotel offers 132 air-conditioned accommodations with laptop-compatible safes and an iron/ironing board. Rooms open to balconies or patios. Each accommodation is individually decorated. LCD televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a shower. Housekeeping is offered on a daily basis and hairdryers can be requested.
Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Languages

English, Portuguese, Spanish

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The price is NZ$293
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • BBQ Family Style
  • El Faisan
  • La Piña
  • La Vista Sushi Zen
  • Trattoria

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Gym
  • Hot tub
  • Library
  • Shopping
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre (1,970 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Lift (74 centimetre wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Individual decor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 55

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Cancun Bay All Inclusive Hotel

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.02 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 55 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort

Frequently asked questions

What is the cancellation policy at Cancun Bay All Inclusive Hotel?

Cancun Bay All Inclusive Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Cancun Bay All Inclusive Hotel?

As of 23 Apr 2025, prices found for a 1-night stay for 2 adults at Cancun Bay All Inclusive Hotel on 3 May 2025 start from NZ$375.1, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Cancun Bay All Inclusive Hotel?

Yep, Cancun Bay All Inclusive Hotel has a free self car park. Onsite parking is limited.

Are there any beaches close to Cancun Bay All Inclusive Hotel?

Yep, Cancun Bay All Inclusive Hotel is a short 3-minute walk from Playa Tortugas. Fun beach activities include volleyball, jet skiing and snorkelling. You can also find motor boats and boat tours.

Is there a spa on site at Cancun Bay All Inclusive Hotel?

There's no onsite spa, but this property does offer services like facials and body treatments, as well as sports massages.

Does Cancun Bay All Inclusive Hotel have a pool?

Yep, and guests recommend it! Cancun Bay All Inclusive Hotel has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at Cancun Bay All Inclusive Hotel?

Cancun Bay All Inclusive Hotel features 2 outdoor pools, 1 hot tub and 5 restaurants.

What makes Cancun Bay All Inclusive Hotel a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Cancun Bay All Inclusive Hotel.

Is Cancun Bay All Inclusive Hotel family-friendly?

You bet! With amenities such as a children's pool, a corner/local shop and laundry facilities, it's no surprise that Cancun Bay All Inclusive Hotel is a hit with families.

Is there a free airport shuttle available at Cancun Bay All Inclusive Hotel?

No, Cancun Bay All Inclusive Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Cancun Bay All Inclusive Hotel?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Cancun Bay All Inclusive Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Cancun Bay All Inclusive Hotel?

No, pets and service animals are not allowed.

Cancun Bay All Inclusive Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 481 out of 1193 reviews
Rating 8 - Good. 296 out of 1193 reviews
Rating 6 - Okay. 184 out of 1193 reviews
Rating 4 - Poor. 115 out of 1193 reviews
Rating 2 - Terrible. 117 out of 1193 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Mariela

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like this Hotel at all. It looks old and cheap and the stuff isn't welcoming or helpful at all. There's always piles of laundry on every floor and the floors where always wet when raining because the water would come through the ceiling. The beach is small (public) and almost doesn't have space to swim. Definitely recommend finding a different place.
Stayed 4 nights in Jan 2025

6/10 Okay

Stephanie

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities
The server staff was great, for the most part were friendly and very helpful. However, I tried contacting before going on my trip weeks before hand and never got a answer. I tried everything call, emails, Facebook messages, and WhatsApp as well. Never got any answer from them. So made getting any additional information very difficult. So trying to arrange airport shuttle transportation was impossible. The first desk people changed mostly everyday we were there and some were not nice and not helpful at all. If you don't ask for anything they don't tell you. So the first two days of our trip we didn't know about extra activities they had and that you had to book reservations for the restaurants on site in the morning. But the cleaning staff did amazing respected our wishes .
Stayed 5 nights in Jan 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was amazing, the buffet is super convenient. The ONLY thing I didn’t like was that the room had a faint smell of mold (which I’m very familiar with). Other than that 10/10 stay for the price.
Stayed 3 nights in Jan 2025

6/10 Okay

Denille Trendi

Travelled with family
Liked: Cleanliness
Liked-most staff were very welcoming and accommodating, beach was kept in excellent condition. Specialty restaurants of Japanese, bbq and Italian were great, the service exceptional! Memorized several peoples drink orders through the week, brought another just as you were finishing. Did not like-immediately greeted guest services by an invitation to a time share and weren’t providing service after refusing. We were there as a family and did not want to sacrifice a morning of time we planned to spend with our children, yet were then turned down/misinformed/given the run around to make special restaurant arrangements already included in the package we purchased. The excursions staff member much more respectful of letting us decide/discuss what excision we wanted. Buffet was repetitive, every day mostly same thing or trying to use up supplies from night before. Specialty restaurant nights broke up eating the same meals everyday, basic tasting, limited or no spices. Limited food options at points needing to know when what place was open, what it offered when…not really something you think of on vacation. Food was really the big let down of the week, as a basic example not being able to get guacamole in Mexico was a first time for us after staying several other locations. The other down fall was not on Cancun bay, the resort 2 down that played musics until 2-3am, we kept the windows closed and it was quiet enough to sleep. Just nice to be able to listen to the waves.
Stayed 7 nights in Jan 2025

10/10 Excellent

Cindy, North Battleford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from all the staff. Super friendly people
Stayed 12 nights in Jan 2025

8/10 Good

Sonam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
While we had a wonderful stay with good food, service and room, our only grouse is the especially loud music that is played late into the night. While I understand people are on vacation and like to drink and stay till late at night, I think the music could have been reasonably less loud for those of us who like to retire earlier and get good sleep.
Stayed 16 nights in Dec 2024

8/10 Good

RODESSA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

4/10 Poor

Anna

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It boggles my mind how this hotel touts itself as 4 stars and/or has that many reviews that bump it up to a 4 star rating on multiple sites. I am just grateful we were only there for 1 day. Location - as the name states it is in the “bay” which means the beaches are not the pristine crystal blue water you expect from Cancun. I personally don’t know if I would’ve felt comfortable going into that water. The beach area is small, but I would say it was surprisingly nicer than most the other properties on that same stretch, so that’s a positive. food - this is really where things go downhill. We were given a black and white Microsoft word pamphlet with the “amenities & restaurants” and found out theres technically only two restaurants - one changes the menu every night and you need a reservation which fills up quick, and a sushi restaurant that is only open two days a week. So our only option was going to the “Pineapple shack” by the pool in hopes to get some food for dinner at our ALL INCLUSIVE. Half the things we ordered were out of stock (which was told to us 10 minutes after ordering). We got the nachos, kids chicken quesadilla and burger… all were nauseating bad. Drinks - I’d suggest only getting beers. Pina colada and margarita were both gross. Staff - friendly enough. Probably the only positive of the hotel itself. The grounds actually were quite pretty. The room was atrocious. Very small, no towels, and mildew in the shower. But it had hot water and the AC was cold.
Stayed 1 night in Jan 2025

4/10 Poor

Ida

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Resort is old but I saw they are renovating some rooms. It is a small hotel. The thing that bothered me most, was people working in the hotel. I am not a needy person absolutely not, but I would rather take coffee by myself than asking someone. Some buffet staff was rude. I can’t say all. People serving eggs are very polite, but other staff, not all, but most were very ignorant and mean, like I felt like i shouldn’t ask for anything at all. Asking for spoon? Better not. Do I really need spoon? wouldn’t come back to this resort, just because of people working there. By the way, the lady cleaning rooms did great job.
Stayed 6 nights in Jan 2025

2/10 Terrible

shantanu

Travelled with partner
Disliked: Amenities
Extremely loud music most of the days, vegetarian food options were extremely limited. WiFi had issues, struggled with ac , no blankets in the room
Stayed 6 nights in Dec 2024

2/10 Terrible

Yu

Stayed 3 nights in Jan 2025

8/10 Good

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service
This is the most honest opinion I can give about tgis property, if you gotten a room on the first floor this is a 2-3 star resort. If you have a room on any of the upper floors thid is a 3-4 star resort. Keep in mind I only had the opportunity to stay in one room on the first floor, and one on the third. This was due to the fact that I had been sold on a 4 star experience, but started out with something like a 2.5 star on the first floor. I taled to expedia about the multiple concerns I had had with my first floor room regarding mold, mildew, and what I felt most important not a properly locking patio sliding door. I did attempt to have "maintenance" fix this, but the response I got was dont pull the sliding door so hard. To me that wasnt a sufficient response being that anybody with ill intent is not going to try to jimmy the sliding door nicely. At that point Id had enough and demanded to speak directly to the manager Juan. This is when my trip got better, he had us moved to an upper floor with a nice ocean view, clean, spacious, no mold, no mildew. The way I see it is the lower levels are for the "budget friendly" traveler, or those young enough not to care about having proper accommodations because they are just there to party, in which case when I was a younger travelling party animal the lower level would have been fine. That the short version of what I have to say about the property and room accommodations. This is not a 5star resort, anywhere from 2.5to4 based on room
Stayed 8 nights in Dec 2024

10/10 Excellent

Sheldon

Stayed 7 nights in Dec 2024

6/10 Okay

Fabiana, Revere

Disliked: Staff & service
Stayed 10 nights in Dec 2024

2/10 Terrible

Kesava Vidyasagar

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We got 1 star service. Restaurants didn't open on time.Food was not refilled. Drinks were denied. We found hair and plastic in our food. The staff was rude enough to move us tables just because we had one empty seat. They take dinner reservations but serve one 1-2 items on the menu. We have no choice at all! Extremely poor service and zero respect for guests.Overall, it ruined our family reunion!
Stayed 6 nights in Dec 2024

6/10 Okay

Phuc

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
We had a great experience much thanks to the wonderful and dedicated staff at the restaurant and at the bars. The front desk were not as friendly and the people at the registration desk were pushy with sales. The same people Gave us wrong information about when to register for dinner so we never got to enjoy the bbq or la vista staying there for 5 nights. We kept going in circles and perhaps that could have been a language barrier. Perhaps more friendly and clear communication would help our experience. The hotel was very slippery with the rain coming in. Tough for our aging parents to walk around. We did not have a phone in our room. The AC unit had condensation that would leak inside the room and onto the steps going down onto the floors of the bedroom. Water from the rain leaked into the ceiling of the kitchen. The walls had some water in it for the master bedroom. The cleaning stuff was friendly, and also the gentleman who always came to stock. The drinks was great with so many options in Cancun. We would definitely definitely try another hotel next time.
Stayed 4 nights in Dec 2024

8/10 Good

Debra Anne, Hythe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Unfortunately the food was questionable at best ¹on the buffet. Food by the pool side restaurant was really good. Their where a few staff members that where very abrupt when answering you which I found rude. Would we stay there again the answer is NO.
Stayed 8 nights in Dec 2024

2/10 Terrible

Murali Krishna, Richmond

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Food was terrible. There was hair all over the food.
Stayed 6 nights in Dec 2024

4/10 Poor

Hailey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff they went overboard treat us really good.Anahi Oswaldo Mario Saulo Alexis the Capi at sushi bar they made us feel as family Thank you every one we felt at home the best experience we ever had. Sushi is the best make sure you make reservation for sushi night the best sushi I ever try chef is the best.i forgot to make the reservation but the Capi accommodate us to have a great dinner. Thank you all of you guys if I I forgot to mention any one please forgive me but again best exoerience ever we ready to come back again on 2025 hope to see you all of you guys again All staff very funny we had the best new year evening with all of them
Stayed 5 nights in Dec 2024

10/10 Excellent

Lorraine Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Dec 2024

8/10 Good

Lisa

Travelled with family
Liked: Staff & service, amenities
Booked this hotel for me and my kids as their Christmas gift, Got to the resort, got checked in and was greeted by one of the workers who helps books excursion's and was immediately being told about another hotel and that all we had to do was go to this hotel and listen to some kind of sells pitch to get 2 free massages and to help boost her bonus! REALLY......NOT what I was expecting when we arrived!!! I booked the master family suite which was good, however not all 3 bedrooms has the bathrooms in the rooms! The 2 bedrooms with the king size beds had private bathrooms, the bedroom with the 2 queen beds did not! The 3rd bathroom was by the door so you have to go through the "dinning room". Maybe it would not be too bad if the "dinning room" was both a living room and dinning room. Not a lot of places to sit and be able to just relax outside of the bedrooms. They should add a loveseat and couch for more places to sit. ALSO, there was a LEAK in the ceiling and it was dripping on the table in the dinning room so we had to make sure to not leave anything sitting there that would be ruined. If you get room 121 I hope the leak gets fixed properly and not just patched which is what it looked like they did several times.
Stayed 4 nights in Dec 2024

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Cancun Bay Hotel. All the staff took great care of us. They offered tour packages (including a trip to Isla de Mujeres) and we loved everything! My husband and I will definitely be back! We would especially like to thank Alexandre Sanches (front desk agent) who checked us in and out, he provided an extraordinary service!
Stayed 3 nights in Dec 2024

6/10 Okay

Melissa, Wildomar

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Foom service ends at 11:45pm. Bar and buffet close at 11 pm. The 2 restaurantes required a same day reservation with a 15 person capacity. Not worth what we paid
Stayed 6 nights in Dec 2024