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Cancun Bay All Inclusive Hotel

3.5 star property
Family fun on the beach, with 2 outdoor pools, near Langosta Beach
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Cancun Bay All Inclusive Hotel

On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
Outdoor wedding area
Superior Room, Ocean View | Beach/ocean view
Terrace/patio

Reviews

7.6 out of 10
Good

Popular amenities

  • All-inclusive
  • Hot tub
  • Bar
The price is NZ$446
includes taxes & fees
26 Jan - 27 Jan

Explore the area

Map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500
  • Playa Tortugas
    ‪3 min walk‬
  • Las Perlas Beach
    ‪9 min walk‬
  • Langosta Beach
    ‪20 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Superior Room, Ocean View

Superior Room, Ocean View

Superior Room, Ocean View

Highlights

Balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Blackout curtains
Eco-friendly toiletries
  • 30.99 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Master Suite 3 Bedrooms

Master Suite 3 Bedrooms

Master Suite 3 Bedrooms

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
3 bedrooms
  • 95.93 sq m
  • Sleeps 8
  • 2 Double Beds and 2 King Beds

View all photos for Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms

Highlights

Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
2 bedrooms
Blackout curtains
  • 56.30 sq m
  • Sea view
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Blackout curtains
Designer toiletries
  • 30.99 sq m
  • Sleeps 3
  • 1 Double Bed

Similar properties

Exterior

Occidental Costa Cancún All Inclusive

Pool
Breakfast included
All-inclusive
Spa
3.9 out of 5, Good, (2361)
The price is NZ$1,191
for 1 room
includes taxes & fees
6 Feb - 7 Feb
Occidental Costa Cancún All Inclusive

About the area

Cancun

An all-inclusive stay in Cancun awaits you at Cancun Bay All Inclusive Hotel. You'll be 1.7 km (1 mi) from Langosta Beach and 3.1 km (1.9 mi) from Tortuga Beach. Highlights at this beachfront hotel include 5 restaurants, 2 outdoor swimming pools and 2 bars/lounges. .A pampering day can include deep-tissue massages and hot stone massages along with facials, body treatments and aromatherapy. The restaurant, El Faisan, serves international cuisine and is open for breakfast, lunch and dinner. The hotel's own poolside bar is a nice place to enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and Hot tub. Other amenities include free Wi-Fi in public areas, a free manager's reception and a conference centre. Free buffet breakfast is available daily between 6:30 AM and 11:00 AM. There's also free self parking, along with the convenience of an area shuttle. .Sights within a 10-minute drive of this 3.5-property class Zona Hotelera hotel include Plaza Las Americas and Ultramar Ferry Puerto Juárez.

What's nearby

  • Playa Tortugas - 3 min walk
  • Langosta Beach - 20 min walk
  • Plaza Las Americas - 4 min drive
  • Tortuga Beach - 8 min drive
  • Ultramar Ferry Puerto Juárez - 8 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive

Restaurants

  • ‪Las Hijas de la Tostada - ‬4 min walk
  • ‪Carnitas Michoacán - ‬6 min walk
  • ‪Los Chachalacos - ‬10 min walk
  • ‪Restaurant Gaviota - ‬11 min walk
  • ‪Sirenas Raw Bar - ‬11 min walk

About this property

Cancun Bay All Inclusive Hotel

Family fun on the beach, with 2 outdoor pools, near Langosta Beach
Cancun Bay All Inclusive Hotel is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Bring your whole family to Cancun Bay All Inclusive Hotel for summer fun including 2 outdoor swimming pools, a children's pool and volleyball.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 5 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This Beaux Arts hotel also offers a hot tub, a fitness centre and a garden. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

  • 132 guestrooms or units
  • 3 levels
  • 5 buildings
  • 5 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 1970 sq ft of conference space
  • 183 sq. m of conference space
  • Built in 1978
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Cancun Bay All Inclusive Hotel offers 132 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Each accommodation is individually decorated. LCD televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hairdryers can be requested.

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 11:00 AM
  • 2 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • BBQ Family Style
  • El Faisan
  • La Piña
  • La Vista Sushi Zen
  • Trattoria

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Gym
  • Library
  • Shopping
  • Spa tub
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre (1,970 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Free local calls
  • Individual decor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 55

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Cancun Bay All Inclusive Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 55 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort

Frequently asked questions

What is the cancellation policy at Cancun Bay All Inclusive Hotel?

Cancun Bay All Inclusive Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Cancun Bay All Inclusive Hotel?

As of 23 Jan 2025, prices found for a 1-night stay for 2 adults at Cancun Bay All Inclusive Hotel on 26 Jan 2025 start from NZ$437.85, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Cancun Bay All Inclusive Hotel?

Yep, Cancun Bay All Inclusive Hotel has a free self car park. Onsite parking is limited.

Are there any beaches close to Cancun Bay All Inclusive Hotel?

Yep, Cancun Bay All Inclusive Hotel is a short 20-minute walk from Langosta Beach. Fun beach activities include volleyball, jet skiing and snorkelling. You can also find motor boats and boat tours.

Is there a spa on site at Cancun Bay All Inclusive Hotel?

There's no onsite spa, but this property does offer services like facials and body treatments, as well as sports massages.

Does Cancun Bay All Inclusive Hotel have a pool?

Yep, and guests recommend it! Cancun Bay All Inclusive Hotel has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at Cancun Bay All Inclusive Hotel?

Cancun Bay All Inclusive Hotel features 2 outdoor pools, 1 hot tub and 5 restaurants.

What makes Cancun Bay All Inclusive Hotel a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Cancun Bay All Inclusive Hotel.

Is Cancun Bay All Inclusive Hotel family-friendly?

You bet! With amenities such as a children's pool, a corner/local shop and laundry facilities, it's no surprise that Cancun Bay All Inclusive Hotel is a hit with families.

Does Cancun Bay All Inclusive Hotel serve breakfast?

You bet, complimentary buffet breakfast is offered daily between 6:30 AM and 11:00 AM.

Is there a free airport shuttle available at Cancun Bay All Inclusive Hotel?

No, Cancun Bay All Inclusive Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Cancun Bay All Inclusive Hotel?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Cancun Bay All Inclusive Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Cancun Bay All Inclusive Hotel?

No, pets and service animals are not allowed.

Cancun Bay All Inclusive Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 447 out of 1111 reviews" "
Rating 8 - Good. 269 out of 1111 reviews" "
Rating 6 - Okay. 177 out of 1111 reviews" "
Rating 4 - Poor. 105 out of 1111 reviews" "
Rating 2 - Terrible. 113 out of 1111 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Felicia

Stayed 5 nights in Sep 2024

10/10 Excellent

Analaw

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very warm, pleasant and approachable place is good but only dangerous while theirs a hurricane or rainy season as the hall ways and other rooms are flooded...needs to watch the steps...
Stayed 7 nights in Sep 2024

2/10 Terrible

Maria

Stayed 10 nights in Sep 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Jesse Alexander Montaleza

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2024

8/10 Good

Vadim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, some of their rules are strange, like charging extra for some alcohol. Only one kind is included, which is unusual for all-inclusive resorts. Also some of their staff are not doing much to feel guests welcome. But most other ones do.
Stayed 1 night in Oct 2024

10/10 Excellent

hilario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed during storm Helene. The hotel stuff were every professional and worked very hard to keep all guests save! The food was delicious. The waitresses: Paty, Hugo, Gabriela were terrific!!!! I will definitely come back. The only dislike was Martha a front desk representative pushing for sales. I think it's up to guest to enjoy our vacation however we pleased. Thanks everyone at Cancun Bay! Georgina Moreno.
Stayed 9 nights in Sep 2024

2/10 Terrible

Alfonso

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were never refunded for the one day we did not stay! We were specifically told they would process and nothing. Expedia also ignored me when I tried to reach out! Never again
Stayed 5 nights in Jul 2024

6/10 Okay

Dave

Travelled with family and small children
Liked: Staff & service, amenities
The experience was great but the hotel had a mildew smell the inside property itself was clean
Stayed 5 nights in Sep 2024

6/10 Okay

Armando

Liked: Cleanliness
Beach is not the best place
Stayed 1 night in Sep 2024

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

2/10 Terrible

maritza

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2024

4/10 Poor

Triet Minh

Travelled with family
Disliked: Cleanliness
Receptionists are not friendly
Stayed 7 nights in Sep 2024

2/10 Terrible

RC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
From reading ur (Hotel.com) reviews it states the “Hotel” was 7.4 rating!! I differ from ur rating the place was a disaster I booked the hotel for 8 days after 2 days I had to find another hotel to stay!! First night there the room had no “TV” the room smelled of mold & sliding glass door would not lock!! They moved us to another room which was infested with “roaches” enough was enough so I decided to leave this place!! I wouldn’t allow my dog to sleep there!! Please 🙏 post this so other quests will no what they are getting!! PS: Food is very bad & they had the audacity to charge $5 for room service when it was so to be “all inclusive” what seriously shocked me I am standing @ the hotel desk when I received my meal & I still had to pay for the service!! Worst hotel I’ve stayed in & traveling is my passion
Stayed 8 nights in Sep 2024

10/10 Excellent

Glenn Matthew, Wynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome, especially Ivan. Buffet food was pretty good, pleasantly surprised. Overall good vacation.
Stayed 4 nights in Sep 2024

10/10 Excellent

Samir

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wery friendly, nice place, good food we enjoyed our stay
Stayed 4 nights in Jul 2024

10/10 Excellent

Ivan Aleksandrovich

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed this resort👍👍
Stayed 6 nights in Sep 2024

10/10 Excellent

Mauro Juan Antonio Perez

Stayed 3 nights in Sep 2024

4/10 Poor

Leonid

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very outdated hotel with two good-sized pools, advertised as a beach property. The small hotel is in the bay area, where all the yachts and boats are parked. There is a tiny separate place in between the boats where you could come inside the water, maybe up to a waist. There are two tiny pools on the hotel property. "All-inclusive" ad, in reality is a poor choice of a few hardly eatable dishes. The rooms are tiny, our door to a "terrace" was broken, TV didn't work, so, I called Expedia, got my money back, and transferred to a really nice All Inclusive resort.
Stayed 10 nights in Sep 2024

10/10 Excellent

Emil B.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2024

10/10 Excellent

Kingdom, Syracuse

Liked: Staff & service
GOOD RESORT BUT NEED LITTLE MORE UPDATE. THE STAFF ARE VERY FRIENDLY AND HELPFUL. SAFETY IS ONE PRIORITY AND THEY MAKE SURE YOU'RE SAFE. DON'T HAVE PROBLEM GOING BACK
Stayed 3 nights in Sep 2024

8/10 Good

Noeli

Liked: Cleanliness, staff & service, property conditions & facilities
Attentive staff No good customer service doesn’t work good
Stayed 5 nights in Aug 2024

8/10 Good

patricia Lynn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Dining options were cancelled to many times. We’re not always honest about trip times.
Stayed 6 nights in Aug 2024

8/10 Good

Miguel Angel Garcia, Albuquerque

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staying at this property for the first time in Cancun is a good option, it’s a convenient spot to get to the city or to the hotel zone. The hotel does offer 3 free meals a day plus drinks/ bar food. One drawback from this hotel is that they make you go to a concierge to reserve for the evening dinner here is where they trap you and force you to go to an offsite breakfast where they will try everything in their power to sell you tours to other areas like Isla Mujeres or Chichén and so on, by all means avoid this, reserve the meal but don’t agree to anything else. These people try and try to get you to buy things for them. The resort is clean, multiple pools and easy access to the beach. The rooms were clean and they do daily room service. The food is not the best but saves you from buying a few meals. The gym shows lack of maintenance and the machines are either broken or dirty. Over all it’s a good spot just avoid all the con man’s trying to sell you the world at supposed discounts.
Stayed 4 nights in Sep 2024

4/10 Poor

Enrique

Bad service
Stayed 3 nights in Aug 2024