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Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive

5.0 star property
Luxury property on the beach, with 2 outdoor pools

Photo gallery for Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive

2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Exterior
Privileged Grand Family Suite & SwimUp
5 restaurants, Asian cuisine

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
  • Breakfast included

Explore the area

Map
Lote 006, MZA 002, SM 006, Punta Sam, Zona Costera, Zona Continental, Costa Mujeres, QROO, 77400
  • Playa Mujeres Golf Club
    ā€Ŗ6 min driveā€¬
  • Mujeres Beach
    ā€Ŗ8 min driveā€¬
  • North Beach
    ā€Ŗ91 min driveā€¬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ā€Ŗ43 min driveā€¬

Room options

View all photos for Privileged Grand Family Suite & SwimUp

Privileged Grand Family Suite & SwimUp

Privileged Grand Family Suite & SwimUp

Highlights

Furnished balcony or patio
Soundproofed
Private pool
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
  • 58 sq m
  • Resort view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed, 1 Double Sofa Bed and 1 Single Bunk Bed

View all photos for Privileged Grand Family Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Privileged Grand Family Suite Deluxe

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
Rainfall showerhead
  • 58 sq m
  • Resort view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Privileged Grand Family Suite Superior

Minibar, in-room safe, desk, laptop workspace

Privileged Grand Family Suite Superior

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
Rainfall showerhead
  • 58 sq m
  • Resort view
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 1 Single Bunk Bed

View all photos for Superior Ocean View

Minibar, in-room safe, desk, laptop workspace

Superior Ocean View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
  • 47 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Family Suite Superior

Family Suite Superior

Family Suite Superior

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
  • 47 sq m
  • Resort view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privileged Romance Deluxe & SwimUp

Privileged Romance Deluxe & SwimUp | View from room

Privileged Romance Deluxe & SwimUp

Highlights

Furnished balcony or patio
Soundproofed
Private pool
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
  • 58 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Suite Single

Minibar, in-room safe, desk, laptop workspace

Superior Suite Single

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
  • 47 sq m
  • Resort view
  • Sleeps 1
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Superior Suite

Minibar, in-room safe, desk, laptop workspace

Superior Suite

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
  • 47 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Privileged Suite & SwimUp

View from room

Privileged Suite & SwimUp

Highlights

Furnished balcony or patio
Soundproofed
Private pool
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
  • 49 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privileged Suite

Minibar, in-room safe, desk, laptop workspace

Privileged Suite

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
Rainfall showerhead
  • 47 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privileged Suite Terrace

Privileged Suite Terrace

Privileged Suite Terrace

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Ceiling fan
Blackout curtains
Rainfall showerhead
  • 50 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the area

Costa Mujeres

A luxury stay in Costa Mujeres awaits you at Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive. You'll be 3.9 km (2.4 mi) from Playa Mujeres Golf Club and 4.6 km (2.8 mi) from Mujeres Beach. Highlights at this all-inclusive property include 5 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Alegria Spa can include massages along with access to the sauna. The theme restaurant, Tao Cat, serves Asian cuisine. With 2 beach bars and 7 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site free kids' club and 24-hour gym. Additionally, you'll find free Wi-Fi in public areas, a hot tub and a sauna. Each morning free buffet breakfast is offered between 7:00 AM and 10:30 AM. There's also the convenience of free valet parking. .Attractions within a 20-minute drive of this 5-property class Costa Mujeres property include Ultramar Ferry Puerto JuƔrez and Cancun Mall.

What's nearby

  • Playa Mujeres Golf Club - 6 min drive - 4.0 km
  • Mujeres Beach - 8 min drive - 5.7 km
  • Isla Mujeres Ferry Terminal - 85 min drive - 14.6 km
  • North Beach - 91 min drive - 15.0 km
  • Dolphin Discovery - 91 min drive - 19.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 43 min drive

Restaurants

  • ā€ŖIsla Blanca - ā€¬4 min drive
  • ā€ŖSo Cal Gourmet Food Emporium - ā€¬8 min walk
  • ā€ŖFlavors - ā€¬8 min walk
  • ā€ŖMar - ā€¬8 min walk
  • ā€ŖBraza Grill - ā€¬8 min walk

About this property

Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive

Luxury property on the beach, with 2 outdoor pools
Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. At Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 5 restaurants on site, as well as a coffee shop/cafĪ˜ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 swim-up bars and 7 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a 24-hour fitness centre. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Costa Mujeres property.

  • 496 guestrooms or units
  • 4 levels
  • 5 dining venues
  • 2 bars on the beach
  • 2 swim-up bars
  • 7 bars or lounges
  • Built in 2019
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
  • Bar by the pool
Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive offers 496 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower with a rainfall showerhead, and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa, Alegria Spa. Services include massages. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

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  • Hot tub
  • Breakfast included
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 beach bars
  • 2 swim-up bars
  • 5 restaurants
  • 7 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Adelita
  • BLoved
  • Gran Caribe
  • Siwichi
  • Tao Cat

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Children's pool
  • Designer stores
  • Free children's club
  • Full-service spa
  • Hot tub
  • Playground
  • Sauna
  • Shopping

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 31.12 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted.Ā This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

What is the cancellation policy at Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive?

Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive?

Yep, Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive?

The closest beach to Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive is North Beach (7.6 km).

Is there a spa on site at Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive?

Yep, Alegria Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy services like massages.

Does Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive have a pool?

Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive?

Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive features a private beach, 2 beach bars and 2 outdoor pools.

What makes Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive a romantic place to stay?

1 hot tub and a private beach, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive.

Is Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive is a hit with families.

Does Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive serve breakfast?

Yep, free buffet breakfast is on offer daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive?

No, Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive?

Relax with a coldie at the 2 beach bars or 7 lounge bars, and grab a meal at Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive's 5 restaurants.

What time are check-in & check-out at Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive?

No, pets and service animals are not allowed.

Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 725 out of 1370 reviews
Rating 8 - Good. 321 out of 1370 reviews
Rating 6 - Okay. 162 out of 1370 reviews
Rating 4 - Poor. 86 out of 1370 reviews
Rating 2 - Terrible. 76 out of 1370 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Danny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the resort, great dining options and the staff was great! I will definitely come back and recommend
Stayed 4 nights in Dec 2024

4/10 Poor

Pijus

Liked: Cleanliness
Disliked: Staff & service
NOWHERE on the resort info was stated that ALL BARS donā€™t offer alcohol until 11am STRICT! Meaning they will serve you coffee, but no hard alcohol. So until 11am your options are coffee, sodas or mimosas/sparkling wine. As someone who can not have any wines or beer, I had to wait each day until the clock hits exactly 11am! IN MEXICO!! On MY vacation!! That is what this particular hotel decided to do and you are NOT informed when booking the hotel!! Oh and their staff loved to implement more rules!! Like at lunch time you can again have only beer, sodas, wine, but NO COFFEE, because they donā€™t serve it there, apparently manager Otto who is from Italy, thinks that Tiramisu goes well with all of the above but not coffee.Each day there were rules on rules; there are 2 pools, but towels are given only at 1 of them and if they didnā€™t get updated guest list, you will have to argue with the towel guy about getting 4 towels for 4 people. Like mentioned, all bars open at 11am exactly, so bartenders just stand there for 15-20min while the crowd on the other side is also waiting for that magical 11am so they could get their drink, but the entertainment guy let very loud displeased WOW when no one wanted to participate at his Trivia game! Worst experience! Rude staff, pouring fake mixtures instead of real tequila. They want the tips but donā€™t bother to provide the service! If traveling with TEENAGERS: NO PRIVACY doors in room, you canā€™t grab a towel without flashing people in the room
Stayed 4 nights in Dec 2024

8/10 Good

Christina

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2024

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and the food was fantastic. Had a great experience all around
Stayed 7 nights in Nov 2024

10/10 Excellent

AnnaRae

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful, as is the beach! The grounds are well kept and the room is nice and has plenty of space. As for dinning and staff, It was difficulty to get into any of the restaurants for dinner which was a bummer. We were there celebrating a birthday and asked the concierge to bring a cake to the room and asked her to help us schedule a dinner for that night. Unfortunately, she did not help us with either of the requests, and sadly didnā€™t even look at see if there were any cancellations at any of the restaurants, so we ate at the buffet that night. The staff at the buffet were not very attentive to my group so the many times we dinned at the Buffet, we were only served the one glass of water that they provide upon being seated.
Stayed 6 nights in Nov 2024

8/10 Good

April

Liked: Cleanliness
Stayed 4 nights in Nov 2024

6/10 Okay

Alan

Travelled with family and small children
Liked: Cleanliness, amenities
Very difficult to make dinner reservations limited restaurant space for size of property co formed by multiple staff. Pools were cold no heated pools.
Stayed 7 nights in Dec 2024

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food needs improvement.
Stayed 4 nights in Dec 2024

2/10 Terrible

Claudia Pamela

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff dislike you
Stayed 5 nights in Nov 2024

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 5 nights in Nov 2024

8/10 Good

Mai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet is very good, the room is clean, and the beach is very beautiful
Stayed 5 nights in Nov 2024

6/10 Okay

Alisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, property conditions & facilities
All the amenities are very close so it is very convenient. Staff around all areas are very friendly and helpful.
Stayed 7 nights in Nov 2024

10/10 Excellent

Nirmalkumar

Stayed 7 nights in Nov 2024

10/10 Excellent

Breanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds of this property are absolutely beautiful! My children ages 3 and 11 did get a bit bored here and there but the pool and beach made up for it. The staff are so friendly, and daily entertainment is a lot of fun.
Stayed 3 nights in Mar 2024

10/10 Excellent

Christiana

Stayed 2 nights in Nov 2024

4/10 Poor

Joanna, Gypsum

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
This is our first trip to Mexico when the service was a big disappointment.. Nice hotel, nice beach, good food. The worse was bar at the beach (and yes, we were tipping), slow and water down drink. I'm not a big drinker but when you order an aperol and they are skipping the prosecco (just aperol and sparkling water) it's very water down. Service during the breakfast and lunch doesn't really exist, you have to ask for water and coffee. Forget about refills. It's slightly better during the dinner. We celebrated my daughter 30th birthday. They said they would put banner and deliver the birthday cake to her room. I didn't happen until I went to the guests service at 5:45pm. You don't get any information upon arrival...just scan QR code. You have to scan it even if you file a complain. My husban got bitten by the bedbugs and we killed a big cockrouch. We were told they are coming from outside. I really hope this is not a new standard in Mexico. We won't be coming back to this property for sure.
Stayed 6 nights in Nov 2024

8/10 Good

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First and foremost, I want to state that the overall stay was nice. I'm a bit of a germaphobe, but was not bothered by any of the facilities, so that's great. We do hope to return, though will probably bring our own toilet paper :) Pros: The staff were friendly, the facilities are reasonably new/clean, food was tasty, beach is kept relatively clean, sales pitches were short and friendly (low pressure), young kid facilities are reasonable, availability of bottled water is good Cons: The toilets, a funny thing to nag about, but it's surprisingly relevant. The toilet is very very shallow - Use your imagination to figure what that results in. The toilets are also wall-mounted. Our in-room toilet was falling off the wall, so it wouldn't support any weight. The solution was to put a few pieces of wood under it. It still wobbled, but at least we could use it. The toilet paper provided is your standard-faire commercial 1 ply, but it can also double as 200-grit sandpaper if needed. Specialty restaurant reservations were a mess. Staff cannot help you book any spots, unless you're willing to pay additional for an expensive bottle of wine or lobster meal. During a 1 week stay, we were only able to snag a very late timeslot for one of the less popular themed restaurants ONCE. The no-reservation buffet is nice, don't get me wrong, but the food does tend to get a bit repetitive, presumably in favour of reducing food waste.
Stayed 4 nights in Nov 2024

8/10 Good

JEANINE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family trip
Overall, we were very pleased. Service was very good. Hugo, our beach server, was fabulous! Very disappointed in dinner reservation availability! We were only there for 4 nights and were only able to get reservations for 1 of the 3 restaurants we really wanted to try. When I inquired at the front desk, I was told the hotel "is full" and there is nothing they can do. Food overall was pretty good for an all-inclusive. Since we couldn't get into the restaurants we wanted, we "settled" for Players Sports Bar and it was GREAT! Bar food with a Mexican twist & great cocktails...YUM! I would suggest making reservations the second you check in. Beach was beautiful and the pool was amazing. We would definitely go back.
Stayed 4 nights in Nov 2024

8/10 Good

Emiliano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2024

6/10 Okay

Martin

Travelled with family
Disliked: Staff & service
I will give the pros and cons: Pros: quick room service, very safe, family friendly, nice nightlife events, amazing beach, nice pools. Cons: it feels nothing like a 5 star hotel. Towel service wasnā€™t always available, food was extremely poor (we had to go outside for some food that tastes good even though weā€™re at an ALL INCLUSIVE), room service food was horrible, you had to make reservations to their restaurants up to 5 days in advance (we couldnā€™t book at all since we stayed for 4.5 days), to be considered a 5 star hotel and expecting tourists from different countries, EVERY WORKER there was SLIGHTLY ABOVE AVERAGE at BEST in English. Luckily for me I speak Spanish, so it wasnā€™t the worst, but I seen people struggle with receptionist to understand each other through the lack of English knowledge. And lastly, their Mexican food was way too Americanized. Iā€™ve tried Mexican food from USA that tasted more Mexican than this hotel. Also location is brutal. I canā€™t explain how horrible the drive to it was. The potholes and the huge speed bumps made me feel glad I got full coverage insurance on my rental car. Overall: if you want an affordable place that calls itself a 5 star hotel and you speak Spanish and do not care about food selection, go here. I will say, this place is WAY safer than the hotel strip. I will give this hotel that. Americans who do not season your chicken and care about safety would love this place. Wouldnā€™t stay here again.
Stayed 5 nights in Nov 2024

8/10 Good

Luiggi, VANCOUVER

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing beach, hotel and service, very clean! it's a good option if you're looking for an all inclusive. Wifi service not very good though.
Stayed 5 nights in Nov 2024

10/10 Excellent

Stephen, floral park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Nov 2024

10/10 Excellent

Theodora Ayawa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 4 nights in Nov 2024

8/10 Good

JACOB LAUREN

Stayed 3 nights in Oct 2024