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Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive

5.0 star property
Luxury property on the beach, with 2 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive

Sauna, hot tub, steam room
7 bars/lounges, 2 swim-up bars, 2 beach bars, poolside bar
Exterior detail
Snack bar
Private beach, white sand, sun-loungers, beach towels

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
  • Breakfast included

Explore the area

Map
Lote 006, MZA 002, SM 006, Punta Sam, Zona Costera, Zona Continental, Costa Mujeres, QROO, 77400
  • Playa Mujeres Golf Club
    6 min drive
  • Adelita
    5 min walk
  • Cancun Bus Station ADO
    18 min drive
  • Isla Mujeres, Quintana Roo (ISJ)
    85 min drive

Room options

View all photos for Privileged Grand Family Suite & SwimUp

Privileged Grand Family Suite & SwimUp

Privileged Grand Family Suite & SwimUp

Highlights

Furnished balcony or patio
Soundproofed
Private pool
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
  • 58 sq m
  • Resort view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed, 1 Double Sofa Bed and 1 Single Bunk Bed

View all photos for Privileged Grand Family Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Privileged Grand Family Suite Deluxe

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
  • 58 sq m
  • Resort view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Privileged Grand Family Suite Superior

Minibar, in-room safe, desk, laptop workspace

Privileged Grand Family Suite Superior

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
  • 58 sq m
  • Resort view
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 1 Single Bunk Bed

View all photos for Superior Ocean View

Minibar, in-room safe, desk, laptop workspace

Superior Ocean View

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 47 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Family Suite Superior

Family Suite Superior

Family Suite Superior

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 47 sq m
  • Resort view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privileged Romance Deluxe & SwimUp

Privileged Romance Deluxe & SwimUp | View from room

Privileged Romance Deluxe & SwimUp

Highlights

Furnished balcony or patio
Soundproofed
Private pool
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
  • 58 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Suite Single

Minibar, in-room safe, desk, laptop workspace

Superior Suite Single

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 47 sq m
  • Resort view
  • Sleeps 1
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Superior Suite

Minibar, in-room safe, desk, laptop workspace

Superior Suite

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 47 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Privileged Suite & SwimUp

View from room

Privileged Suite & SwimUp

Highlights

Furnished balcony or patio
Soundproofed
Private pool
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
  • 49 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privileged Suite

Minibar, in-room safe, desk, laptop workspace

Privileged Suite

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
  • 47 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privileged Suite Terrace

Privileged Suite Terrace

Privileged Suite Terrace

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 50 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Costa Mujeres

A luxury stay in Costa Mujeres awaits you at Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive. You'll be 3.9 km (2.4 mi) from Playa Mujeres Golf Club and 4.6 km (2.8 mi) from Mujeres Beach. Highlights at this all-inclusive property include 5 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Alegria Spa can include massages along with access to the sauna. The theme restaurant, Tao Cat, serves Asian cuisine. With 2 beach bars and 7 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site free kids' club and 24-hour gym. Additionally, you'll find free Wi-Fi in public areas, a hot tub and a sauna. Each morning free buffet breakfast is offered between 7:00 AM and 10:30 AM. There's also the convenience of free valet parking. .Attractions within a 20-minute drive of this 5-property class Costa Mujeres property include Ultramar Ferry Puerto JuƔrez and Plaza Las Americas.

What's nearby

  • Playa Mujeres Golf Club - 6 min drive
  • Mujeres Beach - 8 min drive
  • Isla Mujeres Ferry Terminal - 85 min drive
  • North Beach - 91 min drive
  • Dolphin Discovery - 91 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 43 min drive

Restaurants

  • ā€ŖIsla Blanca - ā€¬4 min drive
  • ā€ŖSo Cal Gourmet Food Emporium - ā€¬8 min walk
  • ā€ŖFlavors - ā€¬8 min walk
  • ā€ŖMar - ā€¬8 min walk
  • ā€ŖBraza Grill - ā€¬8 min walk

About this property

Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive

Luxury property on the beach, with 2 outdoor pools
Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. At Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 5 restaurants on site, as well as a coffee shop/cafĪ˜ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 swim-up bars and 7 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a 24-hour fitness centre. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Costa Mujeres property.

  • 496 guestrooms or units
  • 4 levels
  • 5 dining venues
  • 2 bars on the beach
  • 2 swim-up bars
  • 7 bars or lounges
  • Built in 2019
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
  • Bar by the pool
Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive offers 496 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower with a rainfall showerhead, and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa, Alegria Spa. Services include massages. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 beach bars
  • 2 swim-up bars
  • 5 restaurants
  • 7 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Adelita
  • BLoved
  • Gran Caribe
  • Siwichi
  • Tao Cat

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Children's pool
  • Designer stores
  • Free children's club
  • Full-service spa
  • Playground
  • Sauna
  • Shopping
  • Spa tub

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Massage
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 31.12 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted.Ā This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

What is the cancellation policy at Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive?

Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive?

Yep, Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive?

The closest beach to Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive is North Beach (7.6 km).

Is there a spa on site at Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive?

Yep, Alegria Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy services like massages.

Does Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive have a pool?

Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive?

Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive features a private beach, 2 beach bars and 2 outdoor pools.

What makes Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive a romantic place to stay?

1 hot tub and a private beach, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive.

Is Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive is a hit with families.

Does Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive serve breakfast?

Yep, free buffet breakfast is on offer daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive?

No, Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive?

Relax with a coldie at the 2 beach bars or 7 lounge bars, and grab a meal at Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive's 5 restaurants.

What time are check-in & check-out at Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive?

No, pets and service animals are not allowed.

Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 734 out of 1401 reviews" "
Rating 8 - Good. 332 out of 1401 reviews" "
Rating 6 - Okay. 167 out of 1401 reviews" "
Rating 4 - Poor. 87 out of 1401 reviews" "
Rating 2 - Terrible. 81 out of 1401 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nelson A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Catalonia is the best resort in Costa Mujeres, the staff is awesome and the food is incredible letā€™s of options. The beach is beautiful white sand lots of space on the beach that you can relax and enjoy the sun. Everyone thatā€™s going to read this review Please took some ones in cash so you can Tip the workers they work hard so we can really enjoy our stay.
Stayed 7 nights in Sep 2024

10/10 Excellent

Wiliam German Pato

Stayed 7 nights in Aug 2024

10/10 Excellent

KOUROUSH S, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The choices in Speciality restaurants were very limited and basic. Also fresh air circulation in those speciality restaurants sitting area was bad and stuffy hot
Stayed 6 nights in Sep 2024

10/10 Excellent

Dean McVille

Stayed 4 nights in Aug 2024

6/10 Okay

Melisa Barbara

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
.
Stayed 4 nights in Sep 2024

8/10 Good

Aymet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel facilities are modern and well distributed, the rooms are clean and spacious, the service is efficient and friendly.
Stayed 7 nights in Sep 2024

6/10 Okay

Oliver Menendez

Liked: Cleanliness, staff & service
Stayed 7 nights in Sep 2024

4/10 Poor

Karol Johanna Campoverde

Stayed 4 nights in Aug 2024

10/10 Excellent

Bianca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
plenty of dining options, not all food was amazing but the entertainment was great and the beach was beautiful. just no palapas on the beach so u really cant be there all day. pool beds get reserved at 6am and ppl steal your spots. alot of entitled people here who can get very aggressive with that as well as aggressive and pushy at the buffet. its the crowd. not a party resort only family.
Stayed 5 nights in Sep 2024

10/10 Excellent

Erica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I has a wonderful time here. Everything was amazing for us. They had a good amount of restaurants we didnā€™t try all of them but from what we had I rate it a solid 7.8/10. The room service food didnā€™t have much options but it worked for us. They had lunch restaurants from noon till about 5:30pm and the crepe one was my fav. We went for Labor Day weekend and it was not over crowded at all. We ended up upgrading to the privileged swim up suite and it was worth it. I would certainly come back!
Stayed 5 nights in Aug 2024

10/10 Excellent

Lashonnie, Hilton

Stayed 3 nights in Apr 2024

8/10 Good

Policarpo

Stayed 7 nights in Aug 2024

8/10 Good

yohel, Hialeah

Travelled with family
Liked: Cleanliness, staff & service
Great property. Just minor incidents where the electrical kept going off in my room. They just kept turning on the breaker and it kept happening. The fact that the property is far from the night life district there is lack of entertainment at the pool and at night. The restaurant reservations is a joke. They have many restaurant on site but the capacity not enough for the amount of people staying at the property. Was there for 7 nights and could only 3 of them. Everything was booked. So I was obligated to eat at the buffet. Now on the good side, the attention is A plus, the beach is gorgeous. And the rooms are spacious. Will i stay there again? I dont think i would.
Stayed 7 nights in Aug 2024

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and beautiful place, everything within the walking distance. Friendly and helpful staff, always a pleasure to deal with them. The resort is non-smoking. There are a lot of lovely sitting areas inside and outside that are rarely used. It would've been nice to have one or two of those areas dedicated for smoking, otherwise people have to go outside almost past the security gate. The room layout is great, with a separate area for the luggage and clothes. The guests are asked to not have any bathing clothes or towels on the balconies, however, there is only one clothes line in the shower where it takes forever to dry anything. More hooks inside the room would be much appreciated, as well as stronger vents in both shower and toilet stalls.
Stayed 6 nights in Aug 2024

8/10 Good

Habib

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Beautiful venue, suites and great beach. Excellent restaurants.
Stayed 4 nights in Aug 2024

8/10 Good

annicke, katy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 2 nights in Aug 2024

10/10 Excellent

Claudia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is really amazing. Best all inclusive I have stayed in the Caribbean. The decor of the hotel is very stylish and up to date. Service is outstanding, suites are very spacious with a separate area for a living space and bunk beds (which the kids love!) The food options are also outstanding. For lunch there is Mexican, American, Italian, Mediterranean and Peruvian cuisine in addition to the buffet. Other all inclusive I visited before didn't have as many options for lunch and Peruvian food??? With Peruvian cuisine being considered best in the world two years in a row, this is a real treat that most don't offer. The entertaining at night is fun and well presented. Their theater is state of the arts and the dancers are very professional. They have a Disney, Broadway, Caribbean shows right at 9pm. There is a main area called 5th avenue where most lunch restaurants and shopping are located. They also have some fun and stylish rocking loungers there. Two pools with swim up bars, one of which is built with darker tile, giving a lagoon vibe, super cool. We are beach lovers and this area was perfect. Beautiful beach with calm, turquoise waters, sargassum free. Highly recommend. I am very hard to impress but this place exceeded my expectations.
Stayed 4 nights in Aug 2024

4/10 Poor

Vladyslav Nikolayevich

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jul 2024

6/10 Okay

Lili

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel ground is astonishing but definitely needs more staff and lots of staff training! Letā€™s talk about the hotel: 1.This is the first EVER hotel I been to insist of check in at 3pm. I found out later thereā€™s ā€œearly checkā€ in with a fee. But when I was checking in the front desk never mention a word and told me to wait it out. I traveled with 9 kiddies arrived at hotel at 11am and we seriously waited till 3:15pm to get our rooms. 2. They need MORE staffs! Thereā€™s 2 large pools at the hotel but thereā€™s only 2 servers per pool. Every time we wanted drinks we have to go to the bar and waited in the long lines since thereā€™s not enough hands at the bar too. Not to mention the beach where I spend most of my days at. I learned after day 2 if I wanted to go to the beach itā€™s better off I ordered my drinks and bring them down myself since thereā€™s almost never servers down there. 3. For those traveling with kiddos; kids club. This is one of the uttermost important things when Iā€™m looking for when booking for my vacation. Hey Iā€™m here for my VACATION! That means kids club is somewhere I can drop off my kids and have 3-4 hours me time. This is the first kids club my sons told me the staffs are ā€œmeanā€. My 9 years old told me one day the staff told them to clean up the kids club by picking up all the garbages and sweep the floor whoever did the most work would be the winner. My son refused to participate and was told he will be unwelcome in here the next day. My kids all hated there.
Stayed 5 nights in Aug 2024

6/10 Okay

En

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overall experience is good, however, the grill restaurant provided the worst service weā€™ve experienced during our stay. They had a booking after our party, so they rushed us. Didnā€™t provide a menu, just gave us what they think is quick, took our plates even when weā€™re not finished.
Stayed 5 nights in Aug 2024

10/10 Excellent

Justin Daniel, Etters

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and accommodating. Resort was clean, spacious, and very pretty. Rooms were very nice. Entertainment was good. Only drawback to this resort was needing dinner reservations for many of the restaurants were hard to get. Reservations were only available to be made upon arrival and opened 2-3 days in advance and were already booked.
Stayed 4 nights in Aug 2024

6/10 Okay

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

6/10 Okay

Edie

Travelled with family
Liked: Cleanliness, staff & service
Beach was beautiful. Just nothing to do at night at all on the resort. Not the Mexico Iā€™m used to. If you have dinner reservations after 9 the staff is literally running and rushing so they can close the restaurant. Police and national guard on the beach 24/7 so we felt safe. It was relaxing and the staff at the pool and bars were very pleasant and friendly. Just dead silence after 9p throughout the resort. Thereā€™s iguanas on the property just walking around not bothering anyone, and one of the workers sprayed one several times with cleaning products in its face and eyes, causing it to run away hurt , and my children and I were mortified. Although the property was very pretty I wouldnā€™t return.
Stayed 5 nights in Aug 2024

10/10 Excellent

Armenoui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was delicious , very clean rooms, pool was very clean
Stayed 4 nights in Aug 2024

6/10 Okay

Kierra

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
I requested for my room to have two full size beds and only ended up with one bed which was extremely disappointing.
Stayed 4 nights in Aug 2024