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Crown Paradise Club Cancun All Inclusive

3.5 star property
Beachfront, with full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crown Paradise Club Cancun All Inclusive

Indoor pool, 3 outdoor pools, pool loungers
Water park
On the beach, white sand, sun-loungers, beach umbrellas
Family Suite Crown
Nightclub

Reviews

7.4 out of 10

Good

Popular amenities

  • All-inclusive
    All-inclusive
  • Bar
    Bar
  • Hot tub
    Hot tub
  • Room service
    Room service
  • Pool
    Pool
  • Gym
    Gym

Explore the area

Map
Boulevard Kukulcan Km 18.5, Cancun, QROO, 77500
  • Iberostar Cancun Golf Course
    4 min walk
  • Delfines Beach
    6 min walk
  • El Rey Ruins
    8 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    17 min drive

Room options

View all photos for Standard Room, 2 Double Beds, Ocean View

Standard Room, 2 Double Beds, Ocean View

Standard Room, 2 Double Beds, Ocean View

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
Eco-friendly toiletries
Hairdryer
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Crown Room, Ocean View (Club Level /Tina Hidromasaje)

Crown Room, Ocean View (Club Level /Tina Hidromasaje)

Crown Room, Ocean View (Club Level /Tina Hidromasaje)

Highlights

Furnished balcony or patio
Private hot tub
Air conditioning
Club Lounge
Free minibar items
LCD TV
Blackout curtains
Ceiling fan
  • 39.7 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite Crown

Family Suite Crown

Family Suite Crown

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LCD TV
Blackout curtains
2 bedrooms
Eco-friendly toiletries
Hairdryer
  • Partial ocean view
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Standard Room, 1 King Bed, Ocean View

Standard Room, 1 King Bed, Ocean View

Standard Room, 1 King Bed, Ocean View

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Eco-friendly toiletries
Hairdryer
Private bathroom
  • 38.25 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite Paradise

Family Suite Paradise

Family Suite Paradise

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LCD TV
Blackout curtains
2 bedrooms
Private bathroom
2 bathrooms
  • 61 sq m
  • Sleeps 7
  • 1 King Bed, 1 Double Bed and 1 Large Single Bunk Bed

View all photos for Standard Room (Plus)

Standard Room (Plus)

Standard Room (Plus)

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Eco-friendly toiletries
Hairdryer
Private bathroom
  • 38 sq m
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Honeymoon Room

Honeymoon Room

Honeymoon Room

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
Free bottled water
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Superior With Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Room Superior With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard With Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Room Standard With Sea View

  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room Standard With Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Room Standard With Sea View

  • Sea view
  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

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About the area

Cancun

An all-inclusive stay in Cancun awaits you at Crown Paradise Club Cancun All Inclusive. Within just a 10-minute stroll, you'll find popular attractions like Iberostar Cancun Golf Course and Delfines Beach. Highlights at this beachfront property include 7 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, facials and mani/pedis. The steakhouse, Waynees Boots, serves barbecue and is open for dinner. With 2 poolside bars and a bar/lounge to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site indoor swimming pool and free kids' club. Plus you'll find free Wi-Fi in public areas, a gym and an outdoor tennis court. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this Zona Hotelera property include La Isla Shopping Mall and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

  • Iberostar Cancun Golf Course - 4 min walk - 0.4 km
  • Delfines Beach - 6 min walk - 0.6 km
  • El Rey Ruins - 8 min walk - 0.7 km
  • Maya Museum of Cancun - 2 min drive - 2.4 km
  • Aquaworld - 4 min drive - 4.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive

Restaurants

  • ‪Starcafé Iberostar Selection Cancún - ‬2 min drive
  • ‪Zai - ‬2 min walk
  • ‪Km 19.5 - ‬18 min walk
  • ‪El Antiguo Laguito - ‬2 min drive
  • ‪Bogavante Restaurant - ‬12 min walk

About this property

Crown Paradise Club Cancun All Inclusive

Beachfront, with full-service spa
Crown Paradise Club Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Crown Paradise Club Cancun All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars, a beach bar and a bar/lounge. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking is available.

This Cancun property is smoke free.

  • 617 guestrooms or units
  • 7 levels
  • 2 buildings
  • 7 dining venues
  • 2 bars by the pool
  • 7320 sq ft of conference space
  • 680 sq. m of conference space
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Swim-up bar
Crown Paradise Club Cancun All Inclusive offers 617 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. LCD televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 5 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 poolside bars
  • 7 restaurants
  • A bar/lounge
  • A beach bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Fisherman
  • La Piazza
  • Los Gallos
  • San Soucis
  • Waynees Boots

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (7,320 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 7 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Due to renovations the Kids Club and Aquapark will be closed from September 17 to 28, 2024.
Connecting rooms are available for bookings of 2 "Standard Room, Ocean View" categories only and are subject to availability.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Crown Paradise Club Cancun All Inclusive

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.78 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Cancun Club Paradise
Cancun Crown Paradise All Inclusive
Cancun Paradise Club All Inclusive
Crown Paradise All Inclusive
Crown Paradise All Inclusive Cancun
Crown Paradise Club Cancun All Inclusive All-inclusive property
Crown Paradise Club Cancun
Crown Paradise Club Cancun All Inclusive
Paradise All Inclusive Cancun
Paradise Cancun All Inclusive
Crown Paradise Club
Crown Paradise Club Cancun All Inclusive Hotel
Crown Paradise Club All Inclusive Hotel
Crown Paradise Club All Inclusive All-inclusive property
Crown Paradise Club Cancun All Inclusive Cancun
Crown Paradise Club Cancun All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Crown Paradise Club Cancun All Inclusive?

Crown Paradise Club Cancun All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crown Paradise Club Cancun All Inclusive?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Crown Paradise Club Cancun All Inclusive on 2 Dec 2024 start from NZ$579.87, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crown Paradise Club Cancun All Inclusive?

Yep, Crown Paradise Club Cancun All Inclusive has a free self car park.

Are there any beaches close to Crown Paradise Club Cancun All Inclusive?

Yep, Crown Paradise Club Cancun All Inclusive is a short 6-minute walk from Delfines Beach. Fun beach activities include volleyball, windsurfing and parasailing.

Is there a spa on site at Crown Paradise Club Cancun All Inclusive?

Yep, there is an onsite spa at Crown Paradise Club Cancun All Inclusive. You'll enjoy heaps of services like facials and body treatments.

Does Crown Paradise Club Cancun All Inclusive have a pool?

Yep, and guests love it! Take your pick from 3 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a drink from one of the bars.

Does Crown Paradise Club Cancun All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Crown Paradise Club Cancun All Inclusive?

Crown Paradise Club Cancun All Inclusive features 2 poolside bars, 3 outdoor pools and a full-service spa. All guestrooms come with 24-hour room service and free minibar items.

What makes Crown Paradise Club Cancun All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies and massage services available in the guestrooms, help set the scene for a romantic weekend at Crown Paradise Club Cancun All Inclusive.

Is Crown Paradise Club Cancun All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Crown Paradise Club Cancun All Inclusive is a hit with families.

Is there a free airport shuttle available at Crown Paradise Club Cancun All Inclusive?

No, Crown Paradise Club Cancun All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Crown Paradise Club Cancun All Inclusive?

Yep, they've got a lounge bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Crown Paradise Club Cancun All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Crown Paradise Club Cancun All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Crown Paradise Club Cancun All Inclusive?

There isn't one on site, but Iberostar Cancun Golf Course is a short 4-minute walk away.

Crown Paradise Club Cancun All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 1101 out of 3047 reviews" "
Rating 8 - Good. 784 out of 3047 reviews" "
Rating 6 - Okay. 533 out of 3047 reviews" "
Rating 4 - Poor. 314 out of 3047 reviews" "
Rating 2 - Terrible. 315 out of 3047 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Hasnaa

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
0 star from us I recently stayed at Crown Paradise and was thoroughly disappointed with my experience. Unfortunately, the food was absolutely awful—so bad that two of us ended up feeling quite ill. The front desk staff were extremely horrible rude and obnoxious, treating guests poorly. It was frustrating to have to retrieve our own towels from a distant location, especially with small children in tow. If you don’t return the towel cards, be prepared to incur extra charges, which adds to the inconvenience. Customer service was virtually nonexistent; they didn’t answer the phone, leaving us feeling stranded in case of an emergency. It was disheartening to realize that the slides and amenities couldn’t make up for the overall lack of quality in both food and service. I would not recommend Crown Paradise and will definitely not be returning.
Stayed 4 nights in Aug 2024

8/10 Good

Gabriel

Stayed 4 nights in Aug 2024

10/10 Excellent

Jenivie Rustia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We enjoyed our stay ,my kids love it . Food is great 😊
Stayed 6 nights in Aug 2024

6/10 Okay

Xenia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Older property that could use tune up in the bathroom. The tub was old and basically crumbling plastic in places. Otherwise it was a nice and large room. Great view too. The water gets deep very fast on the beach and not ideal for families with little kids. Lots of pools, minimal shade though
Stayed 6 nights in Aug 2024

6/10 Okay

Colton James

Liked: Cleanliness, staff & service
Found it very strange why restaurants required pants to dine at when all I have room for is shorts in luggage bag. Thought our travel agent would disclose that
Stayed 7 nights in Aug 2024

10/10 Excellent

Felicia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Love everything about this hotel
Stayed 3 nights in Aug 2024

10/10 Excellent

Byrd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly.
Stayed 1 night in Aug 2024

2/10 Terrible

daniel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Diana

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything. Everything was amazing but I wish it had a little more of shade around the pool area.
Stayed 4 nights in Aug 2024

10/10 Excellent

Billie Jo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice vacation, beautiful view . Staff was excellent helped out when needed. Food was okay
Stayed 4 nights in Aug 2024

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great! We loved it! Friendly and very helpful staff!
Stayed 3 nights in Aug 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Camille

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay there again, Felt comfortable
Stayed 4 nights in Aug 2024

10/10 Excellent

Madlin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent, definitely will go back!
Stayed 4 nights in Aug 2024

10/10 Excellent

Ramesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great.
Stayed 3 nights in Aug 2024

6/10 Okay

Jodi

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I expected average quality food before going but the food was just terrible. We did go outside the hotel to eat (the food wasn’t really that great and was expensive). The hotel is clean, which was important for us. The staff cleaning our rooms did a great job. If you like to workout, don’t book this hotel. The workout room was old and like a sauna. Only some old treadmills and old bikes, weight equipment. We booked this hotel because they had a kids club and thought we could get a few hours free to ourselves. Unfortunately they only have an hour in the morning and afternoon for dropping off kids. The other time is “family time” where you have to stay with the kids. So no break for us at the resort with two 3 year olds and a 5 and 7 year old. The kids loved the pools (the highlight of the week). I don’t believe we will ever go back to this resort.
Stayed 6 nights in Aug 2024

8/10 Good

Maria Guadalupe

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

4/10 Poor

Maika

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overcrowded - restaurant reservations are next to impossible to get, and people steal your towels
Stayed 9 nights in Aug 2024

8/10 Good

Elisaimis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy bonito una vista hermosa los trabajadores muy amables , solo que deberían mejorar mas la comida y tener más variedad ! Pero lo recomiendo es un hotel familiar
Stayed 4 nights in Aug 2024

6/10 Okay

Eric

Travelled with family
Liked: Cleanliness, amenities
Very nice resort, but the a/c issues in the rooms need to be resolved.
Stayed 8 nights in Jun 2024

8/10 Good

Shonna Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is certainly a fun place for kids. I loved the way the bars catered to children as much as they did to adults. The big menu with virgin kids drinks at each bar was super cool. The shows were awesome. I feel like it was a good option for families on a budget. It is really hard to get a reservation for the restaurants but we did get in 2 reservations in our 6 night stay and they were really good. There is a sushi bar every day that is decent too. Don't worry if you read some negative reviews, their overall rating is 7 out of 10 and there is a lot to like so don't listen to people who choose to nitpick. The only complaint i think worth mentioning is the beds are so hard, its hard to sleep and you wake up sore every day. Due to that I rate them 4 out of 5 stars.
Stayed 6 nights in Jul 2024

8/10 Good

Miguel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their rooms must be improved.
Stayed 5 nights in Jul 2024

4/10 Poor

Josefina Zuniga

Travelled with partner
Liked: Staff & service
Waited 30 minutes for transportation,booked MTS through Expedia. At minimum they should have offered water during the wait. However, Flor Velasquez was very sweet and gave us a free tour to Matises jewelry and tequila store and then to Playa Del Carmen. Per Expedia’s website bathroom amenities we should have been provided bath robes and we never saw them. Crown Room, Ocean View (Club Level /Tina Hidromasaje Check in was very pleasant. I didn't catch his name but was very welcoming. As he explained about restaurant reservations he mentioned they weren't taking reservations for Italian and Mexican restaurant. They were accepting walk ins, which made it easier as many people have trouble making reservations. In order to get through you need to make reservations at exactly 7:59 am. Following staff went out of their way to make us feel special. Angel & Jesus - los botones Ximena: hostess- Los Gallos Yanely - buffet Christian: waiter - Wayne's boots Josefina: Nittro night club Moises: bar tender @ 8th floor Will I ever stay here again NO!! Just because I don't care to be around so many kids with parents that don't care to educate them. Respect people, that's what it's called. If I'm in a pool and have a ball thrown across my face several times by unrespectful people then I will avoid places like this. My husband and I literally had to leave to avoid any problems. Also, I don't appreciate the fact that they only have 1 adult pool away from the ocean. Definitely this is not
Stayed 4 nights in Aug 2024

10/10 Excellent

Simone

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wind
Stayed 4 nights in Jul 2024

6/10 Okay

Vyacheslav

Travelled with family, Travelled with family and small children
Our stay was average. After reading all the reviews, I was very worried going in. Once we arrived the view at the lobby out on to the ocean lifted my spirits. AC in all 4 our rooms worked. The food seemed as watered down as the drinks. They have a very nice adult only section and had fun slides for the kids. The beach was very accessible. To have a good time where you feel taken care of, you have to tip. They remember those that do and go above and beyond for those requests from the staff. The available restaurants they have are very strict about not seating you without a reservation. The food was better there but still 5/10. Pools and the beach made it hard to be upset, beautiful views from the balcony; wish they had more shade in the general areas. Decent stay but would not come back to this one again.
Stayed 5 nights in Jul 2024