Dreams Riviera Cancun Resort & Spa - All Inclusive

4.5 star property
Luxury property on the beach, with 3 outdoor swimming pools
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Dreams Riviera Cancun Resort & Spa - All Inclusive

Nightclub
Outdoor wedding area
Interior entrance
Preferred Club Ocean Front Bridal Suite
Lobby

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • All-inclusive
  • Spa
  • Bar
    Bar
  • Hot tub
    Hot tub
  • Breakfast included
    Breakfast included

Explore the area

Map
Carretera Federal Chetumal Puerto Juárez, Puerto Morelos, QROO, 77580
  • Puerto Morelos Beach
    4 min walk
  • Arrecife de Puerto Morelos National Park
    4 min walk
  • Crococun Zoo
    4 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    23 min drive

Room options

Premium Deluxe with Plunge Pool Double Beds

Highlights

Balcony or patio
Private plunge pool
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
  • 66 sq m
  • Sleeps 4
  • 2 Double Beds

Premium Deluxe Tropical View Double

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

Preferred Club with Plunge Pool King Bed

Highlights

Balcony or patio
Private plunge pool
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

Preferred Club Tropical View Double

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

Premium Deluxe Double

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

Preferred Club Ocean View & Pool Front King Bed

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Pillow menu
  • 52 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Preferred Club Ocean Front Presidential Suite

Highlights

Balcony or patio
Separate dining area
Private indoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
  • 268 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Preferred Club Ocean View King Bed

Highlights

Balcony or patio
Private indoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Preferred Club Ocean Front Honeymoon Suite

Highlights

Balcony or patio
Private indoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
  • 63 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Deal of the Day

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Preferred Club with Plunge Pool Double Beds

Highlights

Balcony or patio
Private plunge pool
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

Premium Deluxe King

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
  • Sleeps 3
  • 1 King Bed

Preferred Club Ocean View Double Beds

Highlights

Balcony or patio
Private indoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Preferred Club Ocean Front Governor Suite

Highlights

Balcony or patio
Separate dining area
Private indoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
  • 146 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Premium Deluxe Ocean View Double Beds

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
  • 42 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Premium Deluxe Tropical King

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

Premium Deluxe with Plunge Pool King Bed

Highlights

Balcony or patio
Private plunge pool
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
  • 66 sq m
  • Sleeps 3
  • 1 King Bed

Premium Deluxe Ocean View King Bed

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Preferred Club Tropical View King

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
  • Sleeps 3
  • 1 King Bed

Preferred Club Ocean Front Master Suite

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
  • 112 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Family Suite, Connecting Rooms (Preferred Club)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Pillow menu
  • 83 sq m
  • Partial ocean view
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

Preferred Club Ocean Front Bridal Suite

Highlights

Balcony or patio
Separate dining area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
Free minibar items
Plasma TV
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Family Suite Premium

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
2 bedrooms
  • 83 sq m
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

Deal of the Day Preferred

Highlights

Balcony or patio
Private indoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Preferred Club Ocean View & Pool Front Double Beds

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Plasma TV
Pillow menu
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Similar properties

About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Dreams Riviera Cancun Resort & Spa - All Inclusive. Within a short 5-minute stroll, you'll find Puerto Morelos Beach and Arrecife de Puerto Morelos National Park. Highlights at this all-inclusive property include 9 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing day at Dreams Spa by Pevonia can include beachside massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The restaurant, Bordeaux, serves French cuisine and is open for dinner. With 2 beach bars and 6 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site nightclub and free kids' club. Plus you'll find free Wi-Fi in public areas, a gym and a free manager's reception. Free buffet breakfast is available daily between 7:00 AM and 11:30 AM. There's also the convenience of free valet parking. .Within a 20-minute drive of this 4.5-property class Puerto Morelos property, attractions include Moon Palace Golf Club and Puerto Morelos Town Square.

What's nearby

  • Puerto Morelos Beach - 4 min walk
  • Crococun Zoo - 4 min drive
  • Ojo de Agua Beach - 6 min drive
  • Puerto Morelos Town Square - 6 min drive
  • Petempich Bay - 12 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 23 min drive

Restaurants

  • ‪The Kitchen Table - ‬9 min walk
  • ‪Market Cafe - ‬16 min walk
  • ‪Bordeaux Restaurant - ‬1 min walk
  • ‪Sensai - ‬4 min drive
  • ‪Casa del Mar - ‬4 min drive

About this property

Dreams Riviera Cancun Resort & Spa - All Inclusive

Luxury property on the beach, with 3 outdoor swimming pools
Dreams Riviera Cancun Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Dreams Riviera Cancun Resort & Spa - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and a health club. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 486 guestrooms or units
  • 5 levels
  • 2 buildings
  • 9 dining venues
  • 2 bars on the beach
  • 6 bars or lounges
  • Conference rooms
  • 8342 sq ft of conference space
  • 775 sq. m of conference space
  • Built in 2009
  • Buffet breakfast (free)
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Dreams Riviera Cancun Resort & Spa - All Inclusive offers 486 accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to balconies or patios. 37-inch plasma televisions come with premium satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths, dressing gowns, slippers and complimentary toiletries.

This Puerto Morelos property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include free minibar items and complimentary bottles of water. In-room massages, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Dreams Spa by Pevonia has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

Dutch, English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 beach bars
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bordeaux
  • El Patio
  • Himitsu
  • Oceana
  • Portofino

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (8,342 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 5 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2009
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 37-inch plasma TV with premium satellite channels
  • DVD player
  • IPod dock

Food and drink

  • 24-hour room service
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Dreams Riviera Cancun Resort & Spa - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Dreams Riviera Cancun All Inclusive Puerto Morelos
Dreams Riviera Cancun Puerto Morelos
Dreams Riviera Cancun Inclusi
Dreams Riviera Cancun Resort All Inclusive Puerto Morelos
Dreams Riviera Cancun Hotel Puerto Morelos
Dreams Riviera Cancun Resort Spa
Dreams Riviera Cancun Resort Spa All Inclusive
Dreams Riviera Cancun Resort Spa Optional All Inclusive

Frequently asked questions

What is the cancellation policy at Dreams Riviera Cancun Resort & Spa - All Inclusive?

Dreams Riviera Cancun Resort & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Dreams Riviera Cancun Resort & Spa - All Inclusive?

As of 2 Nov 2024, prices found for a 1-night stay for 2 adults at Dreams Riviera Cancun Resort & Spa - All Inclusive on 17 Nov 2024 start from NZ$655.35, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Dreams Riviera Cancun Resort & Spa - All Inclusive?

Yep, Dreams Riviera Cancun Resort & Spa - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Dreams Riviera Cancun Resort & Spa - All Inclusive?

Yep, Dreams Riviera Cancun Resort & Spa - All Inclusive is a short 4-minute walk from Puerto Morelos Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at Dreams Riviera Cancun Resort & Spa - All Inclusive?

Yep, Dreams Spa by Pevonia is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Dreams Riviera Cancun Resort & Spa - All Inclusive have a pool?

Yep, and guests love it! Dreams Riviera Cancun Resort & Spa - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Dreams Riviera Cancun Resort & Spa - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Dreams Riviera Cancun Resort & Spa - All Inclusive?

Dreams Riviera Cancun Resort & Spa - All Inclusive features 2 beach bars, 3 outdoor pools and a full-service spa. All guestrooms come with Private jetted baths, 24-hour room service and free minibar items.

What makes Dreams Riviera Cancun Resort & Spa - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Jetted bath and private balconies in the guestrooms, help set the scene for a romantic weekend at Dreams Riviera Cancun Resort & Spa - All Inclusive.

Is Dreams Riviera Cancun Resort & Spa - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Dreams Riviera Cancun Resort & Spa - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Dreams Riviera Cancun Resort & Spa - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Dreams Riviera Cancun Resort & Spa - All Inclusive serve breakfast?

Yep, free buffet breakfast is on offer daily between 7:00 AM and 11:30 AM.

Is there a free airport shuttle available at Dreams Riviera Cancun Resort & Spa - All Inclusive?

No, Dreams Riviera Cancun Resort & Spa - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Dreams Riviera Cancun Resort & Spa - All Inclusive?

Relax with a coldie at the 2 beach bars or 6 lounge bars, and grab a meal at the onsite restaurant that serves French cuisine.

What time are check-in & check-out at Dreams Riviera Cancun Resort & Spa - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Dreams Riviera Cancun Resort & Spa - All Inclusive?

No, pets and service animals are not allowed.

Dreams Riviera Cancun Resort & Spa - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 614 out of 1056 reviews" "
Rating 8 - Good. 226 out of 1056 reviews" "
Rating 6 - Okay. 128 out of 1056 reviews" "
Rating 4 - Poor. 40 out of 1056 reviews" "
Rating 2 - Terrible. 48 out of 1056 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Maibeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for family vacation
Stayed 6 nights in Jul 2024

10/10 Excellent

Natalie, Plantsville

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was great, everyone was very nice and attentive. When we first checked in we had an issue with our room and they quickly switched us to a different room with a much nicer view and location within the resort. The resort itself is nice, it’s very kid friendly which was great since we were traveling with 7 children. It is very accommodating for the children but my only dislike was the arcade rule that children have to be 10 years or older. We were there celebrating my nephew’s 5th birthday and they would not allow him in the arcade with his father, even though the arcade was completely empty. The food was good but it’s a very limited spread when it came to the buffet. I was surprised that they didn’t have the standard chicken fingers/nuggets and French fries that kids love, you had to request it. The assortment of food at the buffet for breakfast, lunch and dinner was also not the best, again very limited options.
Stayed 5 nights in Jul 2024

8/10 Good

Thomas

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great property for a quick getaway. You can see that the property is aging in its amenities and offerings.
Stayed 4 nights in Jul 2024

10/10 Excellent

Tarra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and pools were beautiful. Food was just ok but drinks were plentiful.
Stayed 5 nights in Jul 2024

6/10 Okay

Sana

Stayed 4 nights in Jul 2024

10/10 Excellent

KAREEN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the minute we arrived we were treated amazingly. Everyone was friendly and courteous. The staff was always ready to help with any questions that popped up. This is definitely a family resort. They had so many activities to keep people engaged and yet were able to allow for kids activities and adult activities simultaneously. The rooms were very well maintained and very comfortable to sleep in. There were a few weddings there which made everything even more magical. The restaurants had good options for food so no complaints there. Overall I had a great time and will be returning with my family.
Stayed 4 nights in Jul 2024

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jul 2024

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property was very clean and well cared for. The staff was excellent at every restaurant and bar. The food was excellent. Mexican excellent, Hibachi x1 excellent, and Seafood( excellent but portions size of fish should have been larger). Italian was excellent. The elevator was out all week. There is no excuse for that. It was out on the day we arrived and magically fixed the day we left bummer. I did not agree with having children in the infinity pool sitting on the barstools that simply should not occur when the ages of the children are younger than 18. I blame the parents and not the children. Unfair to those of us who are old enough to drink alcohol and would appreciate a seat. Overall a good experience with just a few sore spots;)
Stayed 7 nights in Jul 2024

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

6/10 Okay

Harsh

Stayed 3 nights in Jul 2024

10/10 Excellent

Shana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property needs more vegan/non pork options
Stayed 4 nights in Jul 2024

10/10 Excellent

Cluadia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly. Always took care of us when the hurricane hit the area. Didnt have to worry about anything.
Stayed 3 nights in Jul 2024

6/10 Okay

Rose Laure

Liked: Staff & service, amenities, property conditions & facilities
It was a good vacation
Stayed 4 nights in Jul 2024

4/10 Poor

TODD, KATY

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was loud and the beach and ocean area were much less than desirable. They did a VERY poor job of keeping the seaweed cleaned up; almost like they didn’t care.
Stayed 5 nights in Jul 2024

8/10 Good

Mariel G, Little Elm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2024

8/10 Good

Clayton

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
Had a great time.
Stayed 5 nights in Jul 2024

10/10 Excellent

Patrick, Charlotte

Stayed 2 nights in Jul 2024

8/10 Good

Lauretta

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very helpful and attentive. I did not like that the dining was limited at night. Sometimes there were two restaurants closed and you had to wait an hour to eat
Stayed 5 nights in Jul 2024

10/10 Excellent

Milka

Liked: Cleanliness
Stayed 6 nights in Jul 2024

2/10 Terrible

Laura

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees were extremely rude and do not clean room after three days later even tho a request was made and confirmed that it was clean when it wasn’t serviced.
Stayed 3 nights in Jul 2024

4/10 Poor

RAYLEA

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The good: Although the decor/aesthetic was a bit old fashioned the resort was well maintained and clean. The Bad: Every time we turned on the vent in the bathroom it smelled like a sewer, there was hurricane a few weeks ago so maybe that had something to do with it. The food was terrible, there is no other word to describe it. There were nights that I could not find anything enjoyable to eat and I had to settle just to curb my hunger. The Asian restaurant 3/10, Mexican restaurant 6/10, Sea side grill 0/10, Pool restaurant 6/10, buffet 0/10.
Stayed 3 nights in Jul 2024

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was absolutely wonderful. The staff were the best part because they were always smiling and just so welcoming.
Stayed 7 nights in Jul 2024

6/10 Okay

Isam

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2024

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loud music coming from property across the resort. Food portions were small. Staff member at check in was not pleasant. It was a long wait and we were never notified that our room was ready.
Stayed 5 nights in Jul 2024

10/10 Excellent

Daniel, Hialeah

Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 5 nights in Jul 2024