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Excellence Playa Mujeres - Adults Only All Inclusive

5.0 star property
Adults-only luxury on the beach
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Excellence Playa Mujeres - Adults Only All Inclusive

Exterior
Aerial view
Premium bedding, down duvets, free minibar, in-room safe
10 restaurants, breakfast, lunch, dinner served; international cuisine
Exterior

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Pool
  • On private beach
  • All-inclusive
  • Spa
  • Bar
    Bar
  • Hot tub
    Hot tub

Explore the area

Map
Prolongacion Bonampak S/N Mz 1 Lt 10, Punta Sam, QROO, 77400
  • Mujeres Beach
    12 min walk
  • Punta Sam Ferry Terminal
    5 min drive
  • Punta Sam Beach
    5 min drive
  • Isla Mujeres, Quintana Roo (ISJ)
    82 min drive

Room options

View all photos for Excellence Club Junior Suite Pool View

Premium bedding, down duvets, free minibar, in-room safe

Excellence Club Junior Suite Pool View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim Up Suite Pool View

View from room

Excellence Club Junior Swim Up Suite Pool View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Spa or Pool View

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Spa or Pool View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 75 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Swim Up Suite Spa or Pool View

Premium bedding, down duvets, free minibar, in-room safe

Junior Swim Up Suite Spa or Pool View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite With Plunge Pool

Premium bedding, down duvets, free minibar, in-room safe

Terrace Suite With Plunge Pool

Highlights

Terrace
Separate sitting area
Private plunge pool
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two-Story RooftopTerrace Suite Spa or Pool View

View from room

Two-Story RooftopTerrace Suite Spa or Pool View

Highlights

Terrace
Separate sitting area
Private plunge pool
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean View

View from room

Excellence Club Junior Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 75 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

View from room

Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

Highlights

Terrace
Separate sitting area
Private plunge pool
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
  • 75 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property
Atelier Playa Mujeres - Adults Only - All Inclusive
Pool
Breakfast included
All-inclusive
Spa
4.6 out of 5, Wonderful, (1024)
The price is NZ$1,779
for 1 night
includes taxes & fees
16 Nov - 17 Nov
Atelier Playa Mujeres - Adults Only - All Inclusive

About the area

Punta Sam

A luxury stay in Punta Sam awaits you at Excellence Playa Mujeres - Adults Only All Inclusive. You'll be within a 15-minute walk of Mujeres Beach and 1.9 km (1.2 mi) from Punta Sam Ferry Terminal. Highlights at this all-inclusive property include 10 restaurants, 7 outdoor swimming pools and a full-service spa. .A day of pampering can include beachside massages, hydrotherapy and mani/pedis along with access to the hot springs/mineral springs and sauna. The buffet restaurant, Toscana, serves international cuisine and is open for breakfast, lunch and dinner. With 7 poolside bars and 11 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach and enjoy the on-site 24-hour gym, outdoor tennis court and Turkish bath/hammam. Additionally, you'll find free Wi-Fi in public areas, a hot tub and a sauna. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 15-minute drive of this 5-property class Playa Mujeres property include Playa Mujeres Golf Club and Ultramar Ferry Puerto Juárez.

What's nearby

  • Punta Sam Ferry Terminal - 5 min drive
  • Playa Mujeres Golf Club - 8 min drive
  • Isla Mujeres Ferry Terminal - 82 min drive
  • Dolphin Discovery - 88 min drive
  • North Beach - 88 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 38 min drive

Restaurants

  • ‪Hiroshi Bar - ‬6 min drive
  • ‪World Café - ‬7 min drive
  • ‪Caprichos Villa del Palmar - ‬5 min drive
  • ‪Don Fernando Lobby Bar - ‬5 min drive
  • ‪Davinos - ‬5 min drive

About this property

Excellence Playa Mujeres - Adults Only All Inclusive

Adults-only luxury on the beach
Excellence Playa Mujeres - Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Walk outside to smell the salty air and watch the ocean waves from the property's beach. At Excellence Playa Mujeres - Adults Only All Inclusive, you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 7 poolside bars and 11 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a 24-hour fitness centre and a hot tub. Valet parking is free.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

  • 450 guestrooms or units
  • 4 levels
  • 9 buildings
  • 10 dining venues
  • 7 bars by the pool
  • 11 bars or lounges
  • Deli
  • Terrace on the roof
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • BBQ grill(s)
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Swim-up bar
Excellence Playa Mujeres - Adults Only All Inclusive offers 450 accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Beds feature down duvets and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The on-site spa has 15 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free valet parking on site

Food and drink

  • 10 restaurants
  • 11 bars/lounges
  • 7 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Barcelona
  • The Flavor Market
  • The Grill
  • The Lobster House
  • Toscana

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Barbecue grill
  • Garden
  • On a private beach
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 15 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (112 centimetre high)

More

  • 4 floors
  • 9 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Excellence Playa Mujeres - Adults Only All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 3904.21 per vehicle (return, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Excellence Playa Mujeres
All Inclusive Playa Mujeres
Excellence Adults Only
Excellence Adults Only All Inclusive
Excellence All Inclusive
Excellence Playa Mujeres Adults
Excellence Playa Mujeres Adults Only
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Excellence Playa Mujeres All Inclusive
Playa Mujeres All Inclusive
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Excellence Adults All Inclusive
Excellence Adults All Inclusive All-inclusive property
Excellence All Inclusive Adults Hotel
Excellence Playa Mujeres All Inclusive Adults
Excellence All Inclusive Adults
Excellence Mujeres Inclusive
Hotel Excellence Playa Mujeres - All Inclusive - Adults Only
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Excellence Playa Mujeres All Inclusive Adults Only
Excellence Playa Mujeres Adults Only All Inclusive
Excellence Playa Mujeres All Inclusive Adults Only
Excellence Playa Mujeres - Adults Only All Inclusive Punta Sam

Frequently asked questions

What is the cancellation policy at Excellence Playa Mujeres - Adults Only All Inclusive?

Excellence Playa Mujeres - Adults Only All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Excellence Playa Mujeres - Adults Only All Inclusive?

As of 2 Nov 2024, prices found for a 1-night stay for 2 adults at Excellence Playa Mujeres - Adults Only All Inclusive on 1 Dec 2024 start from NZ$1,216.81, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Excellence Playa Mujeres - Adults Only All Inclusive?

Yep, Excellence Playa Mujeres - Adults Only All Inclusive has free valet parking.

Are there any beaches close to Excellence Playa Mujeres - Adults Only All Inclusive?

Yep, Excellence Playa Mujeres - Adults Only All Inclusive is a short 12-minute walk from Mujeres Beach. Fun beach activities include snorkelling, scuba diving and kayaking.

Is there a spa on site at Excellence Playa Mujeres - Adults Only All Inclusive?

Yep, there is an onsite spa at Excellence Playa Mujeres - Adults Only All Inclusive. It has a hot tub, a sauna and hot springs. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as beachside massages.

Does Excellence Playa Mujeres - Adults Only All Inclusive have a pool?

Yep, and guests love it! Excellence Playa Mujeres - Adults Only All Inclusive has 7 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Excellence Playa Mujeres - Adults Only All Inclusive?

Excellence Playa Mujeres - Adults Only All Inclusive features a private beach, 7 poolside bars and 7 outdoor pools. All guestrooms come with Private jetted baths, premium bedding and 24-hour room service.

What makes Excellence Playa Mujeres - Adults Only All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Jetted bath and premium bedding in the guestrooms, help set the scene for a romantic weekend at Excellence Playa Mujeres - Adults Only All Inclusive.

Is Excellence Playa Mujeres - Adults Only All Inclusive family-friendly?

No, Excellence Playa Mujeres - Adults Only All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Excellence Playa Mujeres - Adults Only All Inclusive?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Excellence Playa Mujeres - Adults Only All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Excellence Playa Mujeres - Adults Only All Inclusive?

Relax with a coldie at the 7 poolside bars or 11 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Excellence Playa Mujeres - Adults Only All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Excellence Playa Mujeres - Adults Only All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Excellence Playa Mujeres - Adults Only All Inclusive?

There is a golf course next to Excellence Playa Mujeres - Adults Only All Inclusive.

Excellence Playa Mujeres - Adults Only All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 791 out of 1008 reviews" "
Rating 8 - Good. 122 out of 1008 reviews" "
Rating 6 - Okay. 51 out of 1008 reviews" "
Rating 4 - Poor. 19 out of 1008 reviews" "
Rating 2 - Terrible. 25 out of 1008 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I truly enjoyed my stay at your hotel. It was perfect the layout was great and clean. I enjoyed all of the available activities that were offered. Thank you for such a wonderful experience. The staff was amazing, very supportive and friendly
Stayed 5 nights in Jul 2024

10/10 Excellent

Brent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 4 nights in Jul 2024

8/10 Good

Sharon Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

10/10 Excellent

Kordell

Stayed 3 nights in Jul 2024

6/10 Okay

Camelia

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Spotty service, not consistent with expectations at Excellence. Waiters forgetting half of the order, long wait times for all meals, rigidity of staff. We are Club Members and were dissapointed with this resort. No chairs available at the beach, no beach towels available until past 7 am. Water activities were sold as 30 minutes and when on the boat parasailing ended up being 10 minutes. Drinks watered down at the beach . Extremely sad to see Excellence chain deteriorating to this level
Stayed 8 nights in Jul 2024

10/10 Excellent

Henry, Scottsdale

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favorite all-inclusive in Cancun. We will return.
Stayed 5 nights in Jun 2024

10/10 Excellent

Sam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay! The staff was incredible! Special shout out to Cesar and Roman!
Stayed 5 nights in Jul 2024

10/10 Excellent

Karri Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved this resort. The staff goes above and beyond to make sure you are fully taken care of and are happy. The food is next level good! Make sure to get an excellence club room because Chez Isabelle is a must! To mention a few staff members by name that were amazing (Alejandro at Spice, Alberto, Lucy, Isobelle, and Gustavo took great care of us on the beach delivering the best drinks and yummy treats, Josue was our excellence club beach concierge that always checked on us making sure we are all set, and Cesar made us some delicious martinis at the martini bar). These are just a few of the staff members that I can remember by name but they were all fantastic! They also had some grrat entertainment at night. This resort had just enough nightlife to make it fun without being a party resort. Also, if you have a chance to book the Discover Isla Mujeres excursion through the resort, you will not regret it! Pepe ans his crew were soooo much fun and Punta Sur was the most breathtaking view I have ever seen. Just be aware that once you are on the island, you explore the island on your own with no guide. I knew this ahead of time and researched the island beforehand. I cannot rave enough about this resort and experience. Five stars from begining to end!
Stayed 6 nights in Jul 2024

6/10 Okay

Freddy

Liked: Cleanliness, staff & service, amenities
The air conditioning did not cool the room down to the temperature after we for them to lower the temperature. It still felt very warm in the room. Some of the food was not all that I had expected like at the Grill. The other thing was all the entertainment was over at 11. They should have a bit more night life.
Stayed 4 nights in Jul 2024

10/10 Excellent

Bridget Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
This was an amazing experience! The staff worked hard to make everything perfect! We loved the silent disco and the Mexican themed nights the most. We will definitely return in the future.
Stayed 7 nights in Jul 2024

10/10 Excellent

Ruby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Excellence was amazing! The food and the resort were perfect, but the staff made our stay special.
Stayed 4 nights in Jul 2024

8/10 Good

Stephen Wayne

Stayed 6 nights in Jul 2024

10/10 Excellent

Rosalinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, beautiful, great employees and service. Very attentive to all our needs. Loved the lazy river pool. Didn’t like they never refreshed the mini bar daily. Concierge took a bit long but helpful.
Stayed 7 nights in Jul 2024

10/10 Excellent

Cortney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was me and my husband’s favorite vacation! The resort is beautiful, the restaurants have delicious food and the service is amazing. We will definitely be returning!
Stayed 4 nights in Jul 2024

6/10 Okay

Carmichael

Liked: Staff & service
Disliked: Property conditions & facilities
Being we purchased the upgraded Excellence Club, it did not feel that way when we arrived. It felt like they wanted us to get a drink, download their app, & send us to our room. No explanation on which restaurants you needed reservations, popular activities or amenities, location of places in the resort, where to book excursions, or water activities we had access to. Excellence Club was not worth the upgrade. Only difference was being able to eat at the Magna restaurant. Which if your party is bigger than 4 people and you do not get there at 6pm when they open, you will be waiting over an hour for a table. I watched as people who arrived after us, were sat before us. This wasn’t the only restaurant that followed this policy, they prioritized groups of 2 & 4 over larger parties. The Excellence Club private pools were secluded from the beach and I wasn’t impressed. There were usually no one at these pools. The service from the staff was good. The food at restaurants was ok. There are limited quick lunch options. You have to order your lunch food with your pool/beach waiter/waitress and they would let you know it’s going to take a while to get your food. At times when I had a request, it felt like they were overwhelmed and I would have to follow up each day to see if it was taken care of. Overall I was not impressed with all the hype this resort gets, it felt like the typical all inclusive resort.
Stayed 6 nights in Jul 2024

10/10 Excellent

Gem

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I loved my stay. Only complaint was that the rooms were a bit dated and could use an update - especially the bathroom area, but Excellence was truly excellent. Won't hesitate to be back.
Stayed 4 nights in Jul 2024

10/10 Excellent

Evangelina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 11 days at Excellence. Hotel is amazing and staff is nice and wonderful. Shout out to Mario at excellence club at beach. Waiter Floricel, Fernanda by the pool. Jacqueline for taking care of our restaurants needs. The Lobster house and Spice staff, food was amazing. Didn’t do the spa this time around to costly and over priced. Average price for couple spa should be under 300.00 dollars. Over all this is a great resort.
Stayed 11 nights in Jul 2024

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 6 nights in Jul 2024

8/10 Good

Elya

Stayed 4 nights in Jul 2024

10/10 Excellent

Brandi, Sulphur

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
The service at this place by we housekeeping, bartenders, waiters, waitresses was TOP NOTCH. The relaxation at this place is unmatched. Beautiful Quiet beach ! Rooms are older BUT amazing ! Only thing is that we spent extra for VIP service and it wasn’t worth it. Nothing was extra special or different about the package in my opinion. i also wish that the VIP attendant we were assigned to was more imformative about things. We found out all the ins and outs from other visitors that we met
Stayed 6 nights in Jul 2024

10/10 Excellent

Alexandra

Stayed 4 nights in Jul 2024

6/10 Okay

Mark

Liked: Cleanliness, staff & service
They had restaurants you had to be exclusive to enter … waiting at dinner to enter some places …. Not being able to make reservations to there habatchi house … pool could be skimmed out once in a while … missed couple days of restocking fridge … but they did clean room very well
Stayed 6 nights in Jul 2024

10/10 Excellent

Adriane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property !! The only complaint is the mattress is hard as a rock. I thought it was just our room but other couples we met said the same. Please get some pillow top mattresses the cabanas felt more comfortable. Food was great and resort was clean. Staff was amazing and always so helpful and attentive!!
Stayed 4 nights in Jul 2024

10/10 Excellent

Dwayne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were extremely helpful and professional. Nightly entertainment was on point. Bartender Carlos is as good as they come. Great personality, remembers the guests likes and dislikes despite so many people. Overall A . I will definitely be back.
Stayed 4 nights in Jul 2024