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Garza Blanca Resort & Spa Cancun - All Inclusive

5.0 star property
Luxury property on the beach, with 7 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Garza Blanca Resort & Spa Cancun - All Inclusive

Aerial view
Exterior
On the beach, white sand, free beach cabanas, sun-loungers
View from room
View from room

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Hot tub
    Hot tub
  • Pool
    Pool
  • Laundry
    Laundry
  • Gym
    Gym
The price is NZ$1,529
includes taxes & fees
8 Dec - 9 Dec

Explore the area

Map
Carretera a Punta Sam Km. 5.2 Mza 9, Punta Sam, QROO, 77400
  • Punta Sam Ferry Terminal
    9 min walk
  • Punta Sam Beach
    9 min walk
  • Mujeres Beach
    9 min drive
  • Isla Mujeres, Quintana Roo (ISJ)
    84 min drive

Room options

View all photos for Junior Suite Swim Up 1 King Bed - All Inclusive

View from room

Junior Suite Swim Up 1 King Bed - All Inclusive

Highlights

Furnished patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Suite - All Inclusive

View from room

Two Bedroom Suite - All Inclusive

Highlights

Balcony
Separate dining area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 170 sq m
  • Lagoon view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

View all photos for One Bedroom Swim Up - All Inclusive

One Bedroom Swim Up - All Inclusive | Living area

One Bedroom Swim Up - All Inclusive

Highlights

Furnished patio
Separate dining area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 116 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Two Bedroom Ocean View - All Inclusive

View from room

Two Bedroom Ocean View - All Inclusive

Highlights

Balcony
Separate dining area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 170 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

View all photos for Junior Suite Ocean View 1 King Bed - All Inclusive

View from room

Junior Suite Ocean View 1 King Bed - All Inclusive

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 55 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Three Bedroom Loft - All Inclusive

Three Bedroom Loft - All Inclusive | Terrace/patio

Three Bedroom Loft - All Inclusive

Highlights

Balcony
Separate dining area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 447 sq m
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Double Beds

View all photos for One Bedroom Ocean View - All Inclusive

View from room

One Bedroom Ocean View - All Inclusive

Highlights

Balcony
Separate dining area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 116 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Swim Up 2 Queen Beds - All Inclusive

Junior Suite Swim Up 2 Queen Beds - All Inclusive

Junior Suite Swim Up 2 Queen Beds - All Inclusive

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean View 2 Queen Beds - All Inclusive

View from room

Junior Suite Ocean View 2 Queen Beds - All Inclusive

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite 2 Queen Beds - All Inclusive

Premium bedding, down duvets, minibar, in-room safe

Junior Suite 2 Queen Beds - All Inclusive

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 55 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite 1 King Bed - All Inclusive

View from room

Junior Suite 1 King Bed - All Inclusive

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 55 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Three Bedroom Ocean Front - All Inclusive

Three Bedroom Ocean Front - All Inclusive

Three Bedroom Ocean Front - All Inclusive

Highlights

Balcony
Separate dining area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 403 sq m
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Double Beds

View all photos for One Bedroom Suite - All Inclusive

IPod dock

One Bedroom Suite - All Inclusive

Highlights

Balcony
Separate dining area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 116 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Free Upgrade Mousai Cancun - All Inclusive

Free Upgrade Mousai Cancun - All Inclusive | View from room

Free Upgrade Mousai Cancun - All Inclusive

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Down duvet
  • 88 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Finest Playa Mujeres by The Excellence Collection - All Inclusive
On private beach
Pool
Hot tub
All-inclusive
4.4 out of 5, Excellent, (1002)
The price is NZ$1,139
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Finest Playa Mujeres by The Excellence Collection - All Inclusive

About the area

Punta Sam

A luxury stay in Punta Sam awaits you at Garza Blanca Resort & Spa Cancun - All Inclusive. Within just a 10-minute stroll, you'll find Punta Sam Ferry Terminal and Punta Sam Beach. Highlights at this all-inclusive property include 4 restaurants, 7 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and facials along with aromatherapy and hydrotherapy. The fine-dining restaurant, Blanca Blue, is open for dinner. With 2 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the 3 hot tubs and free water park. Additionally, you'll find free Wi-Fi in public areas, a gym and a free children's club. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 5-property class Punta Sam property include Ultramar Ferry Puerto Juárez and Playa Mujeres Golf Club.

What's nearby

  • Punta Sam Ferry Terminal - 9 min walk - 0.8 km
  • Punta Sam Beach - 9 min walk - 0.8 km
  • Playa Mujeres Golf Club - 8 min drive - 5.7 km
  • Isla Mujeres Ferry Terminal - 78 min drive - 8.2 km
  • North Beach - 88 min drive - 8.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 36 min drive

Restaurants

  • ‪Hiroshi Bar - ‬2 min walk
  • ‪Don Fernando Lobby Bar - ‬5 min drive
  • ‪Restaurant Flamingos - ‬18 min walk
  • ‪Caprichos Villa del Palmar - ‬7 min walk
  • ‪Davinos - ‬7 min walk

About this property

Garza Blanca Resort & Spa Cancun - All Inclusive

Luxury property on the beach, with 7 outdoor swimming pools
Garza Blanca Resort & Spa Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with complimentary cabanas, umbrellas, and sunloungers. At Garza Blanca Resort & Spa Cancun - All Inclusive, you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

  • 1 building
  • 452 guestrooms or units
  • 9 levels
  • 4 dining venues
  • 2 bars or lounges
  • Built in 2020
  • Deli
  • Kid's club (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
Garza Blanca Resort & Spa Cancun - All Inclusive offers 452 air-conditioned accommodations with iPod docking stations and minibars. Beds feature down duvets and premium bedding. A pillow menu is available. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a separate bath and shower with a rainfall showerhead, dressing gowns, toilets with an electronic bidet and complimentary toiletries. Business-friendly amenities include laptop-compatible safes and telephones. Additionally, rooms include espresso makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The on-site spa has 16 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free extended parking on site
  • Free valet parking on site
  • Onsite parking options include a garage and a carport

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Blanca Blue
  • Bocados
  • Hiroshi
  • The Food Truck
  • The Snack

Family friendly

  • 7 outdoor pools
  • Children's pool
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (120 centimetre wide door)
  • Smooth flooring in room
  • Wheelchairs on site

More

  • 1 building
  • 9 floors
  • Built in 2020
  • Communal living room
  • Designated smoking areas (fines apply)
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • IPod dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Griddle
  • Minibar

More

  • Air conditioning
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Garza Blanca Resort & Spa Cancun - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 50 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a security system and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. Long-term renters welcome. For guests' safety, the property includes a smoke detector, a security system and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Villa Palmar Cancun Beach Resort Spa Playa Mujeres
Villa Palmar Cancun Beach Spa Playa Mujeres
Resort Villa Del Palmar Cancun Beach Resort Spa Playa Mujeres
Villa Del Palmar Cancun Beach Resort Spa Playa Mujeres
Playa Mujeres Villa Del Palmar Cancun Beach Resort Spa Resort
Villa Palmar Cancun Beach Resort Spa
Villa Palmar Cancun Beach Spa
Resort Villa Del Palmar Cancun Beach Resort Spa
Palmar Cancun Spa Mujeres

Frequently asked questions

What is the cancellation policy at Garza Blanca Resort & Spa Cancun - All Inclusive?

Garza Blanca Resort & Spa Cancun - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Garza Blanca Resort & Spa Cancun - All Inclusive?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Garza Blanca Resort & Spa Cancun - All Inclusive on 8 Dec 2024 start from NZ$1,528.78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Garza Blanca Resort & Spa Cancun - All Inclusive?

Yep, Garza Blanca Resort & Spa Cancun - All Inclusive has a free self car park, free valet parking and free extended parking.

Are there any beaches close to Garza Blanca Resort & Spa Cancun - All Inclusive?

Yep, Garza Blanca Resort & Spa Cancun - All Inclusive is a short 9-minute walk from Punta Sam Beach. Fun beach activities include yoga and volleyball.

Is there a spa on site at Garza Blanca Resort & Spa Cancun - All Inclusive?

Yep, there is an onsite spa at Garza Blanca Resort & Spa Cancun - All Inclusive. It has 3 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments, as well as hot stone massages.

Does Garza Blanca Resort & Spa Cancun - All Inclusive have a pool?

Yep, and guests love it! Garza Blanca Resort & Spa Cancun - All Inclusive has 7 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Garza Blanca Resort & Spa Cancun - All Inclusive?

Garza Blanca Resort & Spa Cancun - All Inclusive features 7 outdoor pools, 3 hot tubs and free beach cabanas. All guestrooms come with premium bedding, 24-hour room service and espresso makers.

What makes Garza Blanca Resort & Spa Cancun - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Garza Blanca Resort & Spa Cancun - All Inclusive.

Is Garza Blanca Resort & Spa Cancun - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Garza Blanca Resort & Spa Cancun - All Inclusive is a hit with families.

Is there a free airport shuttle available at Garza Blanca Resort & Spa Cancun - All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Garza Blanca Resort & Spa Cancun - All Inclusive?

Yep, they've got a beach bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Garza Blanca Resort & Spa Cancun - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Garza Blanca Resort & Spa Cancun - All Inclusive?

No, pets and service animals are not allowed.

Garza Blanca Resort & Spa Cancun - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 633 out of 878 reviews" "
Rating 8 - Good. 124 out of 878 reviews" "
Rating 6 - Okay. 54 out of 878 reviews" "
Rating 4 - Poor. 32 out of 878 reviews" "
Rating 2 - Terrible. 35 out of 878 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

junaid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and well maintained building
Stayed 5 nights in Aug 2024

10/10 Excellent

Melissa M

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this hotel. I can’t find anything negative to say, every restaurant was Amazing, our favorite was the Blanca blue and the Italian both mangers were so nice even the waiters they did an amazing job catering to us. The swim up bar in the pool was the best part of especially if you have kids who want to have drinks every 15 mins I would like to say thank you to victor and Edwin they took care of me and family everyday at the pool! Especially my 7 year who loved to have mud slides and pina colada's. House keeper Alexandra was the sweetest person she made sure my room was kept clean everyday and made sure we had everything we needed. I do want to say the only negative thing we didn’t like it wasn’t part of the hotel but they work with the hotel is the excursion we did the (snorkeling) the experience with our tour guide was horrible she rushed the whole time in the water we barely got to experience anything we swam to the boat more than we got to look, at our we beach stop we got to jump into the water once and had to leave we spent no more than 10 mins there. I would go with another company other than Cancun adventure, oh and let me not for get that on the boat they gave my 7 year a pina colada with tequila in it which he drank half and we notice it when he gave us the cup that we smelled it was so strong when we said something we were told oh now he’ll go to sleep early! But other than that we can’t wait to go back and enjoy the resort!!!!
Stayed 7 nights in Aug 2024

10/10 Excellent

Sinh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Mohan, West Caldwell

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful staff was friendly but the all-inclusive package was not great most of the stuff on the menu was an extra charge and you had to sign a receipt for everything annoying. The liquor offer is not top-shelf has to pay extra. The Butler says u could use the sister hotel next door for breakfast but it was false. I recommend moving the coffee shop from the main dining hall cause it confused a lot of patrons.
Stayed 4 nights in Aug 2024

8/10 Good

Thanh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Saly

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect getaway for families to relax and have quality time. The food and drinks were top. The staff was attentive and accommodating to our family with special needs. The hotel is sensory friendly. The staff is very professional and warm.
Stayed 7 nights in Aug 2024

6/10 Okay

Maritza

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 5 nights in Aug 2024

6/10 Okay

Irina

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2024

8/10 Good

Nikki

Liked: Cleanliness, property conditions & facilities
Here's a polished version of your experience for an Expedia review: --- **Mixed Experience: Some Great Moments, But Service Needs Improvement** Our stay had its ups and downs. After a delayed flight from Toronto and losing our luggage, we arrived at the hotel around 10 PM. Unfortunately, our initial experience at the restaurant was disappointing; the staff was quite rude and refused to serve us. However, Luis Butler was incredibly helpful—after I shared my concerns, he quickly spoke with the property manager, who then upgraded our room at no charge. The manager also personally apologized, which I really appreciated. The hotel itself is beautiful—brand new, with a lovely swimming pool. However, there’s not much to do at night, which was a bit boring. The biggest letdown was the beach; it was very dirty, with a lot of seaweed, making it impossible to swim in the ocean. On our last day, we had another negative experience when a staff member at the pool, Fernando, refused to take our lunch order, despite being told that food service was available until 4 PM. It was disappointing and frankly unpleasant, especially after being told everything was included. Overall, I noticed that many of the outdoor staff seemed to prioritize guests who tipped them generously. While there were some great aspects to our stay, the inconsistent service and lack of evening activities left us feeling underwhelmed. If the service were more consistent, this hotel could easily be a top-notch destinat
Stayed 6 nights in Aug 2024

10/10 Excellent

Miona

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, top shelf liquor, clean facilities, friendly and attentive staff. Would definitely Come back. The best all inclusive we’ve been to so far.
Stayed 6 nights in Aug 2024

10/10 Excellent

Victoria Ivory, Washington

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. Fairly new and the staff is so polite. Not one single detail was missed. The made every experience personable. The food was absolutely delicious.
Stayed 4 nights in Aug 2024

10/10 Excellent

stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing negative to say
Stayed 6 nights in Aug 2024

10/10 Excellent

One, Surrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 5 nights in Aug 2024

10/10 Excellent

Jenea

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything was great … loved the hospitality..!!!
Stayed 4 nights in Aug 2024

8/10 Good

Diamond

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and we enjoyed the amenities. However the water in the sink/shower had a distinct odor. We used bottled water to brush our teeth.
Stayed 4 nights in Jul 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

4/10 Poor

Ambar

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Resort is fairly new so facilities and rooms are clean and modern. Resort is next to a commercial ferry, beach is not clear blue and full of algae. No sand on the sea floor, very rocky and slippery flat rocks, will need water shoes. Hotel staff was for the most part are rude and or dismissive as there was no oversight or management around. Restaurants were good but PACKED, bfast was CHAOS and had a long wait. Less expensive Hotel next door has same owner and guest there can book restaurants at Garza. Concierge are not helpful if you decline the vacation ownership presentation. Concierge are your only recourse for booking dinner- if you're not willing to give up half of your day to a vacation ownership presentation you will be ignored during your stay. Concierge really PUSH the presentation to guest and at breakfast you can overhear staff making sales pitches over meals to captive families. Not worth the price and definitely not 5 star resort experience.
Stayed 8 nights in Jul 2024

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and kind. Very well kept and clean. A lot to do and overall a wonderful experience!!
Stayed 4 nights in Aug 2024

8/10 Good

Hatim

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was excellent very high end! Dinner was excellent. Breakfast wasn’t good room service or pool service for food took forever. There is no all inclusive ice cream shop coffee shop or candy shop very bad for that never been to a place without that
Stayed 5 nights in Aug 2024

8/10 Good

Keisha Nicole, Clarksburg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was absolutely amazing. The only downside was that there wasn’t much to do after the pool closed and there wasn’t much to do for teenagers. Need more evening activities for all ages.
Stayed 5 nights in Aug 2024

10/10 Excellent

Calin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is very nice and clean pools are great they still have some construction undergoing overall a very nice place to spend your vacation
Stayed 8 nights in Aug 2024

10/10 Excellent

Yelena

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2024

10/10 Excellent

Kexin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I recently stayed at this hotel and was impressed by the new and amazing amenities. The staff were exceptionally friendly, which added to the overall positive experience. However, booking a table at the dinner restaurant was challenging during the first two days of my stay. Thankfully, the concierge was incredibly helpful and managed to resolve the issue, which really made my day. Overall, I had a great stay and appreciated the attentive service.
Stayed 5 nights in Aug 2024

10/10 Excellent

Lexi, Morrisville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best food I've eaten on an all-inclusive property! The service is impeccable and consistent throughout the property! Rooms are spacious and luxurious as well! While this is a Family resort, its hard to miss them because there's so much going on and to do!
Stayed 3 nights in Jun 2024

8/10 Good

Aidin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful and nice, they should do something about the mosquitoes at night time you can’t go outside due to them. Entertainment wise they didn’t have any shows, so it was boring. Is really hard to get reservations for the restaurant too, the first day we arrived we loose our reservation for the steak house and they were not flexible at all with us.
Stayed 5 nights in Aug 2024