8/10 Good
Yulya
Travelled with family, Travelled with family and small children
19 Jan 2025
Liked: Cleanliness, amenities, property conditions & facilities
It’s been our 5th vacation in cancun. 4 times before we have stayed in different RIU hotels both in Cancun and Playa del Carmen so my review will be also a comparison between these 2.
Grand Fiesta Americana was a very nice hotel with a touch of luxury. It was very clean and well maintained.
Pros: cleanliness, housekeeping, hotel area and entertainment.
I was impressed with how good the housekeeping was in this hotel. I don’t remember I have experienced anything close to it in past several years! Room was cleaned very well, everything refilled and towels changed. Just perfect!
Cons. Compared to RIU hotels the food and overall service was lacking to me. We go once a year to Cancun and choose an all inclusive option as we travel with kids and we want to never worry about what we feed them. There was a huge line of people waiting to be seated every morning. The restaurant felt very small for such a huge hotel. It felt like a fancy place, but the food choices were very very limited compared to our previous experiences. No vegetables, limited fruit, no desert. Huge lines to get omlet and no other options for people who live egg but don’t want to stand that huge line to get an omlet. There was no official lunch restaurant and we had to order in one of bars. The choice of food to order was limited to tacos, pizza, sandwiches and ceviche drinks. Our kids ate the same junk food for 7 days.
Dinners were all very limited too. There was an issue with asking high chair and getting it.
Yulya
Stayed 6 nights in Jan 2025