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Grand Palladium Select Costa Mujeres - All Inclusive

4.0 star property
Family fun on the beach, with 3 outdoor pools, near Playa Mujeres Golf Club

Photo gallery for Grand Palladium Select Costa Mujeres - All Inclusive

Sundeck
Junior Suite Beachside | View from room
10 bars/lounges, swim-up bar, poolside bar, beach bar
On the beach, white sand, sun-loungers, beach umbrellas
Aerial view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Breakfast included
  • Room service
  • Spa
The current price is NZ$990
includes taxes & fees
1 Apr - 2 Apr

Explore the area

Map
Vialidad Paseo Mujeres, Municipio de Isla Mujeres, Costa Mujeres, QROO, 77440
  • Playa Mujeres Golf Club
    ‪5 min drive‬
  • Punta Sam Ferry Terminal
    ‪7 min drive‬
  • Mujeres Beach
    ‪14 min drive‬
  • Isla Mujeres, Quintana Roo (ISJ)
    ‪116 min walk‬

Room options

View all photos for Junior Suite Garden View

Memory-foam beds, free minibar, in-room safe, desk

Junior Suite Garden View

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Separate bedroom
  • 66 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Beachside

Family Selection Junior Suite Beachside

Family Selection Junior Suite Beachside

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
  • 66 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Poolside

Junior Suite Poolside | View from room

Junior Suite Poolside

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Memory foam bed
  • 66 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Poolside Ocean View

Junior Suite Poolside Ocean View | View from room

Junior Suite Poolside Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Memory foam bed
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Garden View Single Use

Memory-foam beds, free minibar, in-room safe, desk

Junior Suite Garden View Single Use

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Separate bedroom
  • 66 sq m
  • Lake view
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Beachside Ocean View

Memory-foam beds, free minibar, in-room safe, desk

Family Selection Junior Suite Beachside Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Memory foam bed
  • 66 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Beachside Panoramic Ocean View

Family Selection Junior Suite Beachside Panoramic Ocean View

Family Selection Junior Suite Beachside Panoramic Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Memory foam bed
  • 66 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

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About the area

Costa Mujeres

An all-inclusive stay in Costa Mujeres awaits you at Grand Palladium Select Costa Mujeres - All Inclusive. You'll be 11.1 km (6.9 mi) from Ultramar Ferry Puerto Juárez and 15.4 km (9.5 mi) from Plaza 28. Highlights at this beachfront property include 8 restaurants, 3 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and aromatherapy. The buffet restaurant, Isla Blanca (ShowCooking), serves local and international cuisine and is open for breakfast, lunch and dinner. With 10 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 8 outdoor tennis courts and free water park. 10710 square feet (995 square metres) of event facilities include 12 meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a sauna. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Sights in the region of this 4-property class Costa Mujeres property include North Beach and Cancun Underwater Museum.

What's nearby

  • Playa Mujeres Golf Club - 5 min drive - 2.1 km
  • Punta Sam Ferry Terminal - 7 min drive - 5.3 km
  • Mujeres Beach - 14 min drive - 3.6 km
  • Ultramar Ferry Puerto Juárez - 14 min drive - 11.2 km
  • Plaza 28 - 18 min drive - 15.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Isla Blanca - ‬8 min walk
  • ‪Flavors - ‬5 min drive
  • ‪Mar - ‬5 min drive
  • ‪Xtra Time - ‬11 min walk
  • ‪World Café - ‬17 min walk

About this property

Grand Palladium Select Costa Mujeres - All Inclusive

Family fun on the beach, with 3 outdoor pools, near Playa Mujeres Golf Club
Grand Palladium Select Costa Mujeres - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with free beach club on site and umbrellas. At Grand Palladium Select Costa Mujeres - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This Art Deco property also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking and valet parking are free.

This 4-star Costa Mujeres property is smoke free.

  • 670 guestrooms or units
  • 3 levels
  • 6 buildings
  • 8 dining venues
  • 10 bars or lounges
  • 10710 sq ft of conference space
  • 995 sq. m of conference space
  • Built in 2018
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Grand Palladium Select Costa Mujeres - All Inclusive offers 670 air-conditioned accommodations with free minibar items and a safe. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Beds feature memory foam mattresses. 55-inch Smart televisions come with cable channels and pay-per-view films. Bathrooms include a separate bath and shower with in-room jetted baths, bathrobes, slippers and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. There are hot springs/mineral springs on site.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free covered self parking on site
  • Free covered valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Chang Thai (Thai Cuisine)
  • El Dorado (Steak House)
  • Isla Blanca (ShowCooking)
  • Portofino (Italian)
  • Sumptuori (Japanese)

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • 8 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Health club
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Tennis lessons
  • Water sports equipment
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 12 meeting rooms
  • Business centre
  • Conference centre (10,710 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Memory foam mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Late-night room service
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Palladium Select Costa Mujeres - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • Pool access available from 8 AM to 8 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Palladium Costa Mujeres Resort All Inclusive
Grand Palladium Costa Mujeres Resort Spa All Inclusive
Grand Palladium Costa Mujeres Resort All Inclusive
Grand Palladium Costa Mujeres All Inclusive
Grand Palladium Costa Mujeres Resort Spa All Inclusive
Grand Palladium Resort All Inclusive
Grand Palladium All Inclusive
Grand Palladium All Inclusive

Frequently asked questions

What is the cancellation policy at Grand Palladium Select Costa Mujeres - All Inclusive?

Grand Palladium Select Costa Mujeres - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Palladium Select Costa Mujeres - All Inclusive?

As of 4 Mar 2025, prices found for a 1-night stay for 2 adults at Grand Palladium Select Costa Mujeres - All Inclusive on 1 Apr 2025 start from NZ$990.22, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Palladium Select Costa Mujeres - All Inclusive?

Yep, Grand Palladium Select Costa Mujeres - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Grand Palladium Select Costa Mujeres - All Inclusive?

The closest beach to Grand Palladium Select Costa Mujeres - All Inclusive is Playa del Carmen Main Beach (75.9 km).

Is there a spa on site at Grand Palladium Select Costa Mujeres - All Inclusive?

Yep, there is an onsite spa at Grand Palladium Select Costa Mujeres - All Inclusive. It has a hot tub, a steam room, a sauna and hot springs. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Thai massages.

Does Grand Palladium Select Costa Mujeres - All Inclusive have a pool?

Grand Palladium Select Costa Mujeres - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8 AM to 8 PM.

What luxury perks are available at Grand Palladium Select Costa Mujeres - All Inclusive?

Grand Palladium Select Costa Mujeres - All Inclusive features 3 outdoor pools, a full-service spa and a health club. All guestrooms come with Private jetted baths, memory foam beds and late-night room service.

What makes Grand Palladium Select Costa Mujeres - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Jetted bath and memory foam beds in the guestrooms, help set the scene for a romantic weekend at Grand Palladium Select Costa Mujeres - All Inclusive.

Is Grand Palladium Select Costa Mujeres - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Grand Palladium Select Costa Mujeres - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Grand Palladium Select Costa Mujeres - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Grand Palladium Select Costa Mujeres - All Inclusive serve breakfast?

Yeah, free buffet brekkie is on offer daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Grand Palladium Select Costa Mujeres - All Inclusive?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Grand Palladium Select Costa Mujeres - All Inclusive?

Yep, they've got a beach bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Palladium Select Costa Mujeres - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Grand Palladium Select Costa Mujeres - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Grand Palladium Select Costa Mujeres - All Inclusive?

There is a golf course next to Grand Palladium Select Costa Mujeres - All Inclusive.

Grand Palladium Select Costa Mujeres - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 559 out of 1002 reviews
Rating 8 - Good. 205 out of 1002 reviews
Rating 6 - Okay. 106 out of 1002 reviews
Rating 4 - Poor. 74 out of 1002 reviews
Rating 2 - Terrible. 58 out of 1002 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Yuleyka

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Nov 2024

2/10 Terrible

Joseph

We attended the resort for a friend’s wedding and during the reception my boyfriend left his ray ban sunglasses on the table and by the end of the night the sunglasses were gone. We immediately told the wedding planner who initially told us security “will look at the cameras” (which we didn’t see any in the area) and she’ll let us know. Before leaving for the night I approached her again to ask when will we hear back from her and she switched her response and told me we have to go make a report by the front desk so it can get investigated. At this point we’re already upset because that should have never happened, but then she tops it off by giving us false information the first time we approach her only to switch it up later on. The next day we did the report and we were told we’d be informed of any results however we already left back home and we still haven’t heard back. Also,the food was terrible. The only good thing was breakfast and we even had a hard time getting that. The line was long and once we reached the front we were told we had to wait 15 mins to sit. During dinner we had an even worse experience at one of the Italian restaurants. Reservations were made for 14 people but when we arrived we were told only 9 could sit because there was no more space available. However there was a whole row of open tables and we were told by our friends who did sit that those tables remained open during their whole dining time. And the pool stinks by the swim up bar.Terrible time.
Stayed 4 nights in Nov 2024

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The standard rooms were far from the beach.
Stayed 7 nights in Nov 2024

8/10 Good

Shaied Vernal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property a little big and hard to move around without a golf cart. Rooms smell like mildew.
Stayed 4 nights in Nov 2024

10/10 Excellent

ana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff are so good the hotel is the best and the restaurants incredible came back again
Stayed 3 nights in Nov 2024

10/10 Excellent

C. Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is one of the nicest I've ever stayed at. The quality of the room, the facilities around the resort. Fantastic. Clean. Great service.
Stayed 3 nights in Nov 2024

10/10 Excellent

Wes

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 4 nights in Nov 2024

8/10 Good

Justin Thomas, St catharines

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

6/10 Okay

Carlos

Liked: Property conditions & facilities
The property was nice however the quality of food and drinks at times was average at most. We stayed for 8 nights buffets pretty much had same food everyday. We payed for upgrade room with premium services however their special restaurants had mostly same type of food and basic sections. Alcohol level at most was average even though we booked a premium level. The highest level in tequila was don julio reposado at most. They did have some higher level alcohol but was at extra charge. One reason I booked a family selection level room was for the amenities and premium food and alcohol which was never provided.
Stayed 8 nights in Nov 2024

4/10 Poor

Isaac

Stayed 3 nights in Oct 2024

10/10 Excellent

Louis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The uniqueness of the resort itself
Stayed 3 nights in Nov 2024

8/10 Good

Xinjie

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Oct 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing experience all the way around!!
Stayed 2 nights in Oct 2024

10/10 Excellent

Mable

Stayed 3 nights in Oct 2024

10/10 Excellent

Tareq

Stayed 7 nights in Oct 2024

2/10 Terrible

rebeca

Disliked: Staff & service, property conditions & facilities
Our experience at this hotel was disappointing. The staff was unfriendly and unaccommodating, which made our stay far from pleasant. The food quality was mediocre at best, lacking the variety and flavor we’ve experienced at other all-inclusive resorts. Despite being only 8 years old, the property appeared run down and poorly maintained. Additionally, the air conditioning was inadequate, making it difficult to stay comfortable. Overall, this was one of the worst experiences we’ve had in terms of customer service.
Stayed 1 night in Oct 2024

6/10 Okay

Melissa

Travelled with partner
Liked: Amenities, property conditions & facilities
Nice property. Food was ok. Drinks watered down for the most part. They dropped our luggage in water and we had to fight them for a credit. They ended up giving us complementary spa passes. They call you at 9:30 am just to check on you but in reality we needed to sleep in. Also got food poisoning on one of the days. Can’t pinpoint what it was exactly.
Stayed 7 nights in Oct 2024

6/10 Okay

Serkan

Liked: Cleanliness, staff & service
We liked the downtown area and the family select areas and butler service. We did not like the shows, food, service, and the quality of alcohol was marginal.
Stayed 7 nights in Oct 2024

10/10 Excellent

Ganesh, Ocala

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and respectful
Stayed 7 nights in Aug 2024

6/10 Okay

Kaneshia

Travelled with family
Disliked: Staff & service, amenities
I use to love Grand Palladium Brand, and we had a lovely time and experience in October 2023. Our most recent trip, stay at Family Selection Grand Palladium, was not pleasant at all. The customer service was horrible and I had to contact front desk twice due to the lack of customer service . We didn't get assigned a butler, until being at the resort over 12 hours. We will never stay again!
Stayed 4 nights in Oct 2024

10/10 Excellent

Israel Gonzalez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
**Exceptional Service at Grand Palladium Costa Mujeres** We just returned from an unforgettable stay at the **Grand Palladium Costa Mujeres**, and I have to share how incredible the service was! From the moment we arrived, we were greeted with warm smiles and personalized attention that made us feel right at home. The staff went above and beyond to ensure we had everything we needed, whether it was dining at the amazing restaurants, enjoying poolside drinks, or relaxing at the beach. Every detail was taken care of with such care and professionalism. Special shoutout to the whole staff who made our trip even more special with their friendly and attentive service! If you’re looking for a vacation with luxury, comfort, and service that truly stands out, I highly recommend the Grand Palladium Costa Mujeres. Can’t wait to go back!
Stayed 8 nights in Oct 2024

10/10 Excellent

Rosario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is located in a nice area with several options for families or couples, the beach is great, and the people super friendly - good food and quality drinks.
Stayed 3 nights in Oct 2024

8/10 Good

Maria E

Liked: Property conditions & facilities
Stayed 4 nights in Oct 2024

4/10 Poor

Ryan

Travelled with group
Disliked: Amenities
Stay was only okay. For the price, it should have had better food, more open restaurants and reservations available, better service and better maintained rooms.
Stayed 3 nights in Sep 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024