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Hard Rock Hotel Cancun - All Inclusive

4.5 star property
Beachfront resort with relaxing spa services
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Hard Rock Hotel Cancun - All Inclusive

View from room
Aerial view
Premium bedding, down duvets, free minibar, in-room safe
Breakfast meal
Reception

Reviews

7.6 out of 10

Good

Popular amenities

  • Pool
  • All-inclusive
  • Pet-friendly
    Pet-friendly
  • Bar
    Bar
  • Spa
    Spa
  • Room service
    Room service

Explore the area

Map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500
  • Aquaworld
    9 min walk
  • Ballenas Beach
    16 min walk
  • Oasis Arena
    19 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    17 min drive

Room options

View all photos for Deluxe Family Lagoon View (Two Bedroom)

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Family Lagoon View (Two Bedroom)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Down duvet
  • 80 sq m
  • Lagoon view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Double Room, Lagoon View

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Double Room, Lagoon View

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Down duvet
  • 40 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Room, 2 Double Beds

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Down duvet
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Room, 1 King Bed

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Down duvet
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lagoon View

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Room, 1 King Bed, Lagoon View

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Down duvet
  • 40 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View King

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Ocean View King

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Down duvet
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View Double

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Ocean View Double

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Down duvet
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Diamond Ocean View

Premium bedding, down duvets, free minibar, in-room safe

Diamond Ocean View

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Down duvet
Premium bedding
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Royalty Ocean View King

Premium bedding, down duvets, free minibar, in-room safe

Rock Royalty Ocean View King

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Down duvet
Premium bedding
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Suite Ocean view (One Bedroom)

Premium bedding, down duvets, free minibar, in-room safe

Rock Suite Ocean view (One Bedroom)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Separate bedroom
Down duvet
  • 59 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Rock Suite Ocean View (Two Bedroom)

Premium bedding, down duvets, free minibar, in-room safe

Rock Suite Ocean View (Two Bedroom)

Highlights

Balcony
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
  • 99 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Family Ocean View Double Beds - Two Bedroom

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Family Ocean View Double Beds - Two Bedroom

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Down duvet
2 bedrooms
Premium bedding
  • 80 sq m
  • Ocean view
  • Sleeps 6
  • 4 Double Beds

View all photos for Deluxe Family Ocean View - Two Bedroom

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Family Ocean View - Two Bedroom

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Down duvet
2 bedrooms
Premium bedding
  • 80 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

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About the area

Cancun

A luxury stay in Cancun awaits you at Hard Rock Hotel Cancun - All Inclusive. Within a 10-minute stroll you'll find Aquaworld and Iberostar Cancun Golf Course within a 30-minute walk. Highlights at this all-inclusive resort include 5 restaurants, 6 bars/lounges and a full-service spa. .A day of pampering at The Rock Spa can include massages, body wraps and mani/pedis. The family restaurant, Pizzeto, serves pizza and is open for lunch and dinner. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and free kids' club. Other amenities include free Wi-Fi in public areas, a gym and an outdoor tennis court. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 4.5-property class Zona Hotelera resort, you'll be 2.4 km (1.5 mi) from La Isla Shopping Mall and 3.5 km (2.2 mi) from Delfines Beach.
View more Resorts in CancunOpens in a new window

What's nearby

  • Aquaworld - 9 min walk
  • Iberostar Cancun Golf Course - 2 min drive
  • La Isla Shopping Mall - 4 min drive
  • Cancun Interactive Aquarium - 4 min drive
  • Delfines Beach - 5 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive

Restaurants

  • ‪Restaurant nebbiolo en cancun - ‬15 min walk
  • ‪Fred's House - ‬4 min walk
  • ‪Chambao - ‬5 min walk
  • ‪JW Marriott Lobby Bar - ‬12 min walk
  • ‪Porfirio's Cancun - ‬3 min walk

About this property

Hard Rock Hotel Cancun - All Inclusive

Beachfront resort with relaxing spa services
Hard Rock Hotel Cancun - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun - All Inclusive such as a complimentary children's club and an outdoor pool.

There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive resort also offers a children's pool, outdoor tennis courts and a health club. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Cancun resort is smoke free.

  • 1 building
  • 600 guestrooms or units
  • 12 levels
  • 5 dining venues
  • 2 swim-up bars
  • 6 bars or lounges
  • 16404 sq ft of conference space
  • 1524 sq. m of conference space
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
Hard Rock Hotel Cancun - All Inclusive offers 600 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Beds feature down duvets and premium bedding. LCD televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is provided on a daily basis.

The Rock Spa has 19 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Frida
  • Pizzeto
  • Toro
  • Zen

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • Conference centre (16,404 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 19 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • 4 accessible parking spaces
  • Handrails in stairways (90 centimetre high)
  • Lift (89 centimetre wide door)
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Lifeguards
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Renovations and closures

The property will be renovating from 15 August 2024 to 30 November 2024 (completion date subject to change). The following areas are affected:
  • One of the dining venues

Guests will have access to the following alternative facilities during the renovation:

  • Recreational facilities

During renovations, the resort will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per week
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 34 per person (return)
  • Pet fee: USD 150 per pet, per week
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

All Inclusive Hard Rock Hotel
All Inclusive Hard Rock Hotel Cancun
Cancun Hard Rock Hotel
Hard Rock All Inclusive
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Hard Rock Hotel All Inclusive Cancun
Hard Rock Hotel Cancun
Hard Rock Hotel Cancun All Inclusive
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Hard Rock Cancun Inclusive in
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Hard Rock Hotel Cancun - All Inclusive Cancun
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Hotel Hard Rock Hotel Cancun - All Inclusive
Hard Rock Cancun All Inclusive

Frequently asked questions

What is the cancellation policy at Hard Rock Hotel Cancun - All Inclusive?

Hard Rock Hotel Cancun - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hard Rock Hotel Cancun - All Inclusive?

As of 2 Nov 2024, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Cancun - All Inclusive on 6 Nov 2024 start from NZ$708.9, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hard Rock Hotel Cancun - All Inclusive?

Yep, Hard Rock Hotel Cancun - All Inclusive has a free self car park. Onsite parking is limited.

Are there any beaches close to Hard Rock Hotel Cancun - All Inclusive?

Yep, Hard Rock Hotel Cancun - All Inclusive is a short 16-minute walk from Ballenas Beach.

Is there a spa on site at Hard Rock Hotel Cancun - All Inclusive?

Yep, The Rock Spa is available for guests. You'll enjoy heaps of services like body wraps, facials and body treatments.

Does Hard Rock Hotel Cancun - All Inclusive have a pool?

Hard Rock Hotel Cancun - All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Hard Rock Hotel Cancun - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hard Rock Hotel Cancun - All Inclusive?

Hard Rock Hotel Cancun - All Inclusive features a full-service spa, a health club and an outdoor pool. All guestrooms come with Hot tubs, premium bedding and 24-hour room service.

What makes Hard Rock Hotel Cancun - All Inclusive a romantic place to stay?

Couples spa treatments and ocean-view dining, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hard Rock Hotel Cancun - All Inclusive.

Is Hard Rock Hotel Cancun - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Hard Rock Hotel Cancun - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Hard Rock Hotel Cancun - All Inclusive?

Yep, all rooms come with private hot tubs.

Is there a free airport shuttle available at Hard Rock Hotel Cancun - All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hard Rock Hotel Cancun - All Inclusive?

Yep, you can grab a meal at Hard Rock Hotel Cancun - All Inclusive's onsite restaurant that serves pizza.The property will be renovating its dining venue from August 15 2024 until November 30 2024 (completion date subject to change).

What time are check-in & check-out at Hard Rock Hotel Cancun - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hard Rock Hotel Cancun - All Inclusive?

Cats and dogs are welcome at Hard Rock Hotel Cancun - All Inclusive, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 23 kg per pet.

Is there a golf course on site at Hard Rock Hotel Cancun - All Inclusive?

There is a golf course next to Hard Rock Hotel Cancun - All Inclusive.

Hard Rock Hotel Cancun - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 485 out of 1016 reviews" "
Rating 8 - Good. 180 out of 1016 reviews" "
Rating 6 - Okay. 124 out of 1016 reviews" "
Rating 4 - Poor. 77 out of 1016 reviews" "
Rating 2 - Terrible. 150 out of 1016 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful. Very clean. Food was amazing
Stayed 3 nights in Aug 2024

4/10 Poor

Latte

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
It was horrible, most definitely not worth the high price. Find something cheaper.
Stayed 3 nights in Jul 2024

10/10 Excellent

michael

Stayed 4 nights in Jul 2024

8/10 Good

Lynnette

Travelled with partner
Liked: Cleanliness, staff & service
Tons to do, but the food options are very repetitious and there are not many vegetarian meal options past the snacks.
Stayed 4 nights in Jul 2024

8/10 Good

timothy wilbur

Liked: Staff & service
It was a nice resort, really pushy to join there membership. There were several water damage in are rooom leaking from upstairs unit.
Stayed 5 nights in Jul 2024

10/10 Excellent

Josue

Stayed 5 nights in Jul 2024

10/10 Excellent

Levid, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They charge me for the upgrade also the room where not clean the staff was very nice 👍
Stayed 3 nights in Jul 2024

6/10 Okay

Tulio

Stayed 4 nights in Jun 2024

10/10 Excellent

KULBIR

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing good
Stayed 3 nights in Jul 2024

4/10 Poor

Ana Deysi

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Would never stay here again !
I will be honest this was the second time that I stayed at this hotel I wanted to give it another chance. But I would never go back. The hotel itself looks very nice, but the pool is destroyed a lot of missing and dangerous pieces all over and you could see mold and mildew everywhere. Most of the employees did not smile unless they saw a manager around that when they would say good morning and even smiled. But besides that they would not even, talk to you. It was very disappointing because I’ve seen in other hotels in Cancun most are nice and it seems like the employees in this hotel are unhappy or pissed for some reason. This hotel is definitely not for kids. It’s very loud which I don’t mind. The first day we got there we got signed up for a tour to become “members”. I Didn’t mind going on The tour which they want to sell you their timeshares I declined because it just wasn’t for Us as a family. The Employee that gave us the tour Her name was Cynthia and at the beginning she was nice. Once they started offering and gave us the amount which was 27,000 to start with we declined because it wasn’t a good fit for our family and we told them that. But Cynthia turned nasty and she did not even say thank you or goodbye and when we said thank you she ignored us right in front of her face and I told her that It was disrespectful because the program is not for everybody and just because she didn’t make the sell. It’s common courtesy to not ignore us when said bye and thank you
Stayed 3 nights in Jul 2024

2/10 Terrible

Chelsey, Philadelphia

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Will never go again! Does not cater to other cultures in any kind of way. Food at all places on resort was not good, smelled very badly throughout entire resort. Customer service was horrible.
Stayed 3 nights in Jul 2024

2/10 Terrible

Luis Armando penate gochez

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2024

10/10 Excellent

Manuel Emilio Martinez

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice, a bit small only 2 pools but the food was good and the amenities were amazing
Stayed 3 nights in Jul 2024

6/10 Okay

Alejandro

Travelled with family
Liked: Cleanliness, staff & service
Good hotel, many opportunities in terms of lack of staff to fulfill guests services, too much time to wait for a table in all restaurants (hour plus long wait), the hotel should have a restaurant reservation system to avoid bottlenecks at critical dining hours.
Stayed 2 nights in Jul 2024

4/10 Poor

Erica Elizabeth

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Only great thing about this place was Victor who was assigned to us , the property and Toro staff(the host lady) where terrible the waiting staff tried
Stayed 4 nights in Jul 2024

6/10 Okay

Koriandar

The aggressiveness of trying to have vacationers buy into their packages is a lot. I spent 2 hours and telling 6 people no to only at check out have another person present me with the same deal. I felt trapped. How am i suppose to buy into a timeshare deal with a hotel that I’ve never been to nor have had the chance to enjoy or see the resort in full and have an experience to make the decide to come back.
Stayed 3 nights in Jul 2024

10/10 Excellent

ELIZABETH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

8/10 Good

Anthony

Stayed 4 nights in Jul 2024

4/10 Poor

ERICK, odessa

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Was too expensive needs a lot of updates
Stayed 7 nights in Jul 2024

6/10 Okay

Juan

Stayed 4 nights in Jul 2024

10/10 Excellent

Bryan

Stayed 4 nights in Jul 2024

8/10 Good

Carlos, Miami

Liked: Cleanliness, staff & service, amenities
Hotel is old and small … food average
Stayed 3 nights in Jul 2024

2/10 Terrible

Corina

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Necesita renovación el resort muy malas condiciones, la pool es un peligro el piso despegándose ojalá y lo cierren. Lo único bueno es el personal de la limpieza y restaurantes!
Stayed 4 nights in Jul 2024

10/10 Excellent

NABOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2024

6/10 Okay

norma borjas

Travelled with family
Liked: Cleanliness, staff & service, amenities
This resort is nice but not what i expected, the staff is really nice but the buffet is very poor same options for breakfast and no other options, Frida was excellent food and drinks good, but room area was very noisy in the mornings also theres not to much fun as i expected and the resort needs an update cause starts to look old
Stayed 3 nights in Jul 2024