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Hard Rock Hotel Cancun

4.5 star property
Beachfront resort with relaxing spa services
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hard Rock Hotel Cancun

View from room
Aerial view
6 bars/lounges, 2 swim-up bars
On the beach, white sand, sun-loungers, beach umbrellas
Outdoor pool, pool umbrellas, pool loungers

Reviews

7.6 out of 10

Good

Popular amenities

  • Pet-friendly
    Pet-friendly
  • Bar
    Bar
  • Pool
    Pool
  • All-inclusive
    All-inclusive
  • Spa
    Spa
  • Room service
    Room service
The price is NZ$750
includes taxes & fees
1 Dec - 2 Dec

Explore the area

Map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500
  • Ballenas Beach
    3 min walk
  • Aquaworld
    10 min walk
  • Luxury Avenue Shopping Mall
    16 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    17 min drive

Room options

View all photos for Deluxe Family Lagoon View (Two Bedroom)

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Family Lagoon View (Two Bedroom)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Down duvet
  • 80 sq m
  • Lagoon view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Double Room, Lagoon View

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Double Room, Lagoon View

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Down duvet
  • 40 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Room, 2 Double Beds

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Down duvet
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Room, 1 King Bed

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Down duvet
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lagoon View

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Room, 1 King Bed, Lagoon View

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Down duvet
  • 40 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View King

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Ocean View King

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Down duvet
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View Double

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Ocean View Double

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Down duvet
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Diamond Ocean View

Premium bedding, down duvets, free minibar, in-room safe

Diamond Ocean View

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Down duvet
Premium bedding
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Royalty Ocean View King

Premium bedding, down duvets, free minibar, in-room safe

Rock Royalty Ocean View King

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Down duvet
Premium bedding
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Suite Ocean view (One Bedroom)

Premium bedding, down duvets, free minibar, in-room safe

Rock Suite Ocean view (One Bedroom)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Separate bedroom
Down duvet
  • 59 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Rock Suite Ocean View (Two Bedroom)

Premium bedding, down duvets, free minibar, in-room safe

Rock Suite Ocean View (Two Bedroom)

Highlights

Balcony
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
  • 99 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Family Ocean View Double Beds - Two Bedroom

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Family Ocean View Double Beds - Two Bedroom

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Down duvet
2 bedrooms
Premium bedding
  • 80 sq m
  • Ocean view
  • Sleeps 6
  • 4 Double Beds

View all photos for Deluxe Family Ocean View - Two Bedroom

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Family Ocean View - Two Bedroom

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Down duvet
2 bedrooms
Premium bedding
  • 80 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Similar properties

Aerial view

Wyndham Alltra Cancun All Inclusive Resort

Pool
All-inclusive
Spa
Kids pool
4.4 out of 5, Excellent, (5756)
The price is NZ$522
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Wyndham Alltra Cancun All Inclusive Resort

About the area

Cancun

A luxury stay in Cancun awaits you at Hard Rock Hotel Cancun. Within a 10-minute stroll you'll find Aquaworld and Iberostar Cancun Golf Course within a 30-minute walk. Highlights at this all-inclusive resort include 5 restaurants, 6 bars/lounges and a full-service spa. .A day of pampering at The Rock Spa can include massages, body wraps and mani/pedis. The family restaurant, Pizzeto, serves pizza and is open for lunch and dinner. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and free kids' club. Other amenities include free Wi-Fi in public areas, a gym and an outdoor tennis court. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 4.5-property class Zona Hotelera resort, you'll be 2.4 km (1.5 mi) from La Isla Shopping Mall and 3.6 km (2.2 mi) from Delfines Beach.
View more Resorts in CancunOpens in a new window

What's nearby

  • Aquaworld - 10 min walk - 0.9 km
  • Iberostar Cancun Golf Course - 2 min drive - 2.2 km
  • Delfines Beach - 4 min drive - 4.8 km
  • La Isla Shopping Mall - 5 min drive - 3.4 km
  • Cancun Interactive Aquarium - 5 min drive - 3.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive

Restaurants

  • ‪Restaurant nebbiolo en cancun - ‬2 min walk
  • ‪Fred's House - ‬5 min walk
  • ‪JW Marriott Lobby Bar - ‬4 min walk
  • ‪Porfirio's Cancun - ‬5 min walk
  • ‪Puerto Madero - ‬4 min walk

About this property

Hard Rock Hotel Cancun

Beachfront resort with relaxing spa services
Hard Rock Hotel Cancun is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun such as a complimentary children's club and an outdoor pool.

There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive resort also offers a children's pool, outdoor tennis courts and a health club. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Cancun resort is smoke free.

  • 1 building
  • 600 guestrooms or units
  • 12 levels
  • 5 dining venues
  • 2 swim-up bars
  • 6 bars or lounges
  • 16404 sq ft of conference space
  • 1524 sq. m of conference space
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
Hard Rock Hotel Cancun offers 600 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Beds feature down duvets and premium bedding. LCD televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is provided on a daily basis.

The Rock Spa has 19 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Frida
  • Pizzeto
  • Toro
  • Zen

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • Conference centre (16,404 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 19 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • 4 accessible parking spaces
  • Handrails in stairways (90 centimetre high)
  • Lift (89 centimetre wide door)
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Lifeguards
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Renovations and closures

The property will be renovating from 15 August 2024 to 30 November 2024 (completion date subject to change). The following areas are affected:
  • One of the dining venues

Guests will have access to the following alternative facilities during the renovation:

  • Recreational facilities

During renovations, the resort will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per week
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 34 per person (return)
  • Pet fee: USD 150 per pet, per week
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

All Inclusive Hard Rock Hotel
All Inclusive Hard Rock Hotel Cancun
Cancun Hard Rock Hotel
Hard Rock All Inclusive
Hard Rock Hotel All Inclusive
Hard Rock Hotel All Inclusive Cancun
Hard Rock Hotel Cancun
Hard Rock Hotel Cancun All Inclusive
Hard Rock Hotel All Inclusive All-inclusive property
Hard Rock Cancun Inclusive in
Hard Rock Hotel Cancun All Inclusive
Cancun Hard Rock Hotel Cancun - All Inclusive Hotel
Hard Rock Hotel Cancun - All Inclusive Cancun
Hard Rock Hotel All Inclusive
Hard Rock Cancun All Inclusive
Hard Rock All Inclusive
Hotel Hard Rock Hotel Cancun - All Inclusive Cancun
Hotel Hard Rock Hotel Cancun - All Inclusive
Hard Rock Cancun All Inclusive

Frequently asked questions

What is the cancellation policy at Hard Rock Hotel Cancun?

Hard Rock Hotel Cancun offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hard Rock Hotel Cancun?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Cancun on 1 Dec 2024 start from NZ$749.53, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hard Rock Hotel Cancun?

Yep, Hard Rock Hotel Cancun has a free self car park. Onsite parking is limited.

Are there any beaches close to Hard Rock Hotel Cancun?

Yep, Hard Rock Hotel Cancun is a short 3-minute walk from Ballenas Beach.

Is there a spa on site at Hard Rock Hotel Cancun?

Yep, The Rock Spa is available for guests. You'll enjoy heaps of services like body wraps, facials and body treatments.

Does Hard Rock Hotel Cancun have a pool?

Hard Rock Hotel Cancun has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Hard Rock Hotel Cancun have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hard Rock Hotel Cancun?

Hard Rock Hotel Cancun features a full-service spa, a health club and an outdoor pool. All guestrooms come with Hot tubs, premium bedding and 24-hour room service.

What makes Hard Rock Hotel Cancun a romantic place to stay?

Couples spa treatments and ocean-view dining, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hard Rock Hotel Cancun.

Is Hard Rock Hotel Cancun family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Hard Rock Hotel Cancun is a hit with families.

Are there hot tubs in the rooms at Hard Rock Hotel Cancun?

Yep, all rooms come with private hot tubs.

Is there a free airport shuttle available at Hard Rock Hotel Cancun?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hard Rock Hotel Cancun?

Yep, you can grab a meal at Hard Rock Hotel Cancun's onsite restaurant that serves pizza.The property will be renovating its dining venue from August 15 2024 until November 30 2024 (completion date subject to change).

What time are check-in & check-out at Hard Rock Hotel Cancun?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hard Rock Hotel Cancun?

Cats and dogs are welcome at Hard Rock Hotel Cancun, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 23 kg per pet.

Is there a golf course on site at Hard Rock Hotel Cancun?

There is a golf course next to Hard Rock Hotel Cancun.

Hard Rock Hotel Cancun Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 490 out of 1032 reviews" "
Rating 8 - Good. 181 out of 1032 reviews" "
Rating 6 - Okay. 133 out of 1032 reviews" "
Rating 4 - Poor. 77 out of 1032 reviews" "
Rating 2 - Terrible. 151 out of 1032 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

PARAMALINGAM, LEEDS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 2 nights in Aug 2024

10/10 Excellent

Lidia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very attentive and they always provide excellent service.
Stayed 4 nights in Aug 2024

10/10 Excellent

Hellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent love it
Stayed 3 nights in Aug 2024

8/10 Good

jin wen

Travelled with family
Liked: Amenities, property conditions & facilities
Good
Stayed 5 nights in Aug 2024

6/10 Okay

Ravindranath G

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Tarra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this property! Looking forward to returning.
Stayed 6 nights in Aug 2024

10/10 Excellent

Aseia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 7 nights in Aug 2024

8/10 Good

Pablo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Pésima a atención a clientes en los teléfonos
En cuanto a la estadía no tengo mas que cosas buenas que comentar pero en cuanto a la atención al cliente por teléfono días antes e inclusive ahorita para pedir facturas tienen un pésimo sistema. Tienen gente contestando el teléfono de su página pero que no sirve mas que para comunicar llamadas a personal que nunca contesta, si ellos no pueden solucionar los temas para que los quieren? Es increíble que nunca me pudieron dar solución a temas como el ingreso del personal que les mande a hospedarse ni tampoco me han solucionado el tema de mi factura. La gente que se hospedo es personal nuestro que s gano un viaje todo pagado, probablemente no mandaremos gente ya a su hotel.
Stayed 3 nights in Aug 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything about it
Stayed 6 nights in Aug 2024

6/10 Okay

michael john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have the high end alcohol like Hennessey and Grey goosy.
Stayed 8 nights in Aug 2024

6/10 Okay

Mayling

Liked: Staff & service
Stayed 7 nights in Jul 2024

10/10 Excellent

Carlos Omar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good attention, great work by everyone there 👍
Stayed 5 nights in Aug 2024

4/10 Poor

Trung Minh

Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Pésima experiencia
En lo general mala experiencia, por la Marca (Hard Rock) las expectativas eran altas y fue decepcionante la experiencia para mi familia y amigos acompañantes. Las instalaciones están pésimas, hotel viejo y con falta de mantenimiento. El servicio del personal en su mayoría era pésimo, de mal modo te atendía y contestaban al vacacionista nacional, ah! pero no fuera a los extranjeros que allí se desvivían por atender; en los restaurante una pésima logística para asignar mesas y nuevamente preferencia al extranjero, en los camastros los de seguridad apataban lugares a quien les daba algo de dinero y los que queríamos aparta un camastro para más tarde nos quitaban las cosas y se los asignaban a quien les daba $$$ y/o extranjeros. En check in y check out, reconocer su buen trabajo y buena atención.
Stayed 3 nights in Aug 2024

10/10 Excellent

Mohammad

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
all is good . food is ok . and the waiters in resturant really rude
Stayed 3 nights in Aug 2024

4/10 Poor

Gary Don

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was run down jacuzzi was not in room like it was supposed to be was hidden in batroom behind shower hard to get to ac didn't work room stayed at 76 degrees roof leacked water the whole time staff was made aware of issues an just said theres nothing they can do
Stayed 10 nights in Jul 2024

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2024

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful. Very clean. Food was amazing
Stayed 3 nights in Aug 2024

4/10 Poor

Latte

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
It was horrible, most definitely not worth the high price. Find something cheaper.
Stayed 3 nights in Jul 2024

10/10 Excellent

michael

Stayed 4 nights in Jul 2024

8/10 Good

Lynnette

Travelled with partner
Liked: Cleanliness, staff & service
Tons to do, but the food options are very repetitious and there are not many vegetarian meal options past the snacks.
Stayed 4 nights in Jul 2024

8/10 Good

timothy wilbur

Liked: Staff & service
It was a nice resort, really pushy to join there membership. There were several water damage in are rooom leaking from upstairs unit.
Stayed 5 nights in Jul 2024

10/10 Excellent

Josue

Stayed 5 nights in Jul 2024

10/10 Excellent

Levid, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They charge me for the upgrade also the room where not clean the staff was very nice 👍
Stayed 3 nights in Jul 2024