4/10 Poor
Christian
Travelled with family
2 Jan 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like for everyone who is thinking about booking here to read this:
I just arrive from a week stay with my family (include 2 babies under 2)
First I would like to clarify that the staff in general is not the nicest (some exceptions) but the vast majority is not nice.
They will try to offer you a 1.5 hours talk to sell you a membership in exchange of resort credit which we didn’t buy and then the people who got us into the talk and gave the talk wouldn’t say hi to us anymore during our trip when they say “if you don’t buy it it’s fine, nothing happened”
Food is ok, I would like to say resort is extremely small for the amount of people that can stay so expect to be very very hard to get a reservation on any of the 4 restaurants which is very few for being an all inclusive. We were able to eat in all of then except Toro which we wanted the most but service was terrible and one night they said 1 hour wait so we signed up for it and then 1.5 hours later, still nothing we went to ask and they said “here is your beeper, it was an hour for the beeper and then another hour for the table” which they didn’t specify anything and then even worst when we said how disappointed we were because we’ve been waiting for almost 2 hours for a table just to be said to our faces that it was going to be another hour, the person didn’t even apologize for not explaining in the first place but basically told us “what do you want to do then? Wait or not” with a horrible attitude.
Christian
Stayed 5 nights in Dec 2024