Hilton Cancun, an All-Inclusive Resort (Cancun, MEX): Reviews & Deals from NZ$838

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Luxury property on the beach, with 2 outdoor pools

Dates

February 2025

March 2025

Room, 2 Queen Beds, Oceanfront (High Floor)

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar

Pet-friendly

On private beach

includes taxes & fees

2 Feb - 3 Feb

Explore the area

Highway 307, Cancun, QROO, 77500

Arrecife de Puerto Morelos National Park
‪1 min walk‬
Xoximilco
‪12 min drive‬
Moon Palace Golf Club
‪13 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪18 min drive‬

Room options

Room, Connecting Rooms (Sunset View, 1 King Or 2 Queens)

Highlights

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Hypo-allergenic bedding

Hairdryer

Private bathroom

Rainfall showerhead

Valley view
Sleeps 6
2 Queen Beds OR 1 King Bed

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Room, 2 Queen Beds (Sunset View)

Highlights

Furnished balcony

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Hypo-allergenic bedding

Hairdryer

Private bathroom

40 sq m
Valley view
Sleeps 3
2 Queen Beds

Room, 1 King Bed (Sunset View)

Highlights

Furnished balcony

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Hypo-allergenic bedding

Hairdryer

Private bathroom

40 sq m
Valley view
Sleeps 3
1 King Bed

Room, 2 Queen Beds, Ocean View, Corner

Highlights

Furnished balcony

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Hypo-allergenic bedding

Hairdryer

Private bathroom

40 sq m
Ocean view
Sleeps 4
2 Queen Beds

Room, 1 King Bed (Swim Up Pool View)

Highlights

Furnished balcony or patio

Private pool

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Hypo-allergenic bedding

Hairdryer

Private bathroom

40 sq m
Sea view
Sleeps 3
1 King Bed

Room, 1 King Bed, Ocean View, Corner

Highlights

Furnished balcony

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Hypo-allergenic bedding

Hairdryer

Private bathroom

40 sq m
Ocean view
Sleeps 3
1 King Bed

Presidential Suite, 2 Bedrooms

Highlights

Furnished balcony or patio

Separate sitting area

Individually decorated

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Kitchenette

195 sq m
Ocean view
Sleeps 6
1 King Bed and 2 Queen Beds

Suite, 1 King Bed, Ocean View (Parlor)

Highlights

Furnished balcony

Separate sitting area

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Kitchenette

Fridge

152 sq m
Ocean view
Sleeps 3
1 King Bed

Room, 2 Queen Beds, Nature view

Highlights

Furnished balcony

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Hypo-allergenic bedding

Hairdryer

Private bathroom

40 sq m
Valley view
Sleeps 3
2 Queen Beds

Room, 1 King Bed (Swim-Up)

Highlights

Furnished balcony or patio

Private pool

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Hypo-allergenic bedding

Hairdryer

Private bathroom

40 sq m
Partial ocean view
Sleeps 3
1 King Bed

Room, 1 King Bed, Nature view

Highlights

Furnished balcony

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Hypo-allergenic bedding

Hairdryer

Private bathroom

40 sq m
Valley view
Sleeps 3
1 King Bed

Suite, Oceanfront (Swim-Up)

Highlights

Furnished balcony or patio

Private pool

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Hypo-allergenic bedding

Separate bedroom

Hairdryer

77 sq m
Ocean view
Sleeps 3
1 King Bed

Deluxe Suite, 1 King Bed, Ocean View

Highlights

Balcony

Separate sitting area

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Dining table

Hypo-allergenic bedding

80 sq m
Ocean view
Sleeps 3
1 King Bed

Room, 2 Queen Beds, Oceanfront (High Floor)

Highlights

Furnished balcony

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Hypo-allergenic bedding

Hairdryer

Private bathroom

40 sq m
Ocean view
Sleeps 4
2 Queen Beds

Room, 1 King Bed, Ocean View

Highlights

Balcony

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Hypo-allergenic bedding

Hairdryer

Private bathroom

40 sq m
Ocean view
Sleeps 3
1 King Bed

Room, 2 Queen Beds, Ocean View

Highlights

Balcony

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Hypo-allergenic bedding

Hairdryer

Private bathroom

40 sq m
Ocean view
Sleeps 4
2 Queen Beds

Suite, 1 Bedroom, Oceanfront

Highlights

Furnished balcony

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Hypo-allergenic bedding

Separate bedroom

Hairdryer

77 sq m
Sea view
Sleeps 3
1 King Bed

Room, Connecting Rooms, Ocean View (1 King Or 2 Queens)

Highlights

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Hypo-allergenic bedding

Hairdryer

Private bathroom

Rainfall showerhead

Ocean view
Sleeps 6
2 Queen Beds OR 1 King Bed

Room, 2 Queen Beds (Swim-Up)

Highlights

Furnished balcony or patio

Private pool

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Hypo-allergenic bedding

Hairdryer

Private bathroom

40 sq m
Sleeps 4
2 Queen Beds

Family Suite, 2 Bedrooms

Highlights

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Hypo-allergenic bedding

2 bedrooms

Rainfall showerhead

Private bathroom

80 sq m
Ocean view
Sleeps 6
1 King Bed

Suite, 1 King Bed, Oceanfront

Highlights

Furnished balcony

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Hypo-allergenic bedding

Separate bedroom

Hairdryer

77 sq m
Ocean view
Sleeps 3
1 King Bed

Suite, 2 Queen Beds

Highlights

Furnished balcony

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Hypo-allergenic bedding

Separate bedroom

Hairdryer

77 sq m
Sea view
Sleeps 4
2 Queen Beds

Suite, 2 Queen Beds (Swim Up Pool View)

Highlights

Furnished balcony or patio

Private pool

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Hypo-allergenic bedding

Separate bedroom

Hairdryer

77 sq m
Sea view
Sleeps 4
2 Queen Beds

Suite, 1 King Bed (Swim Up Pool View)

Highlights

Furnished balcony

Private pool

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Hypo-allergenic bedding

Separate bedroom

Hairdryer

77 sq m
Ocean view
Sleeps 3
1 King Bed

Room, 1 King Bed, Oceanfront (High Floor)

Highlights

Furnished balcony

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Hypo-allergenic bedding

Hairdryer

Private bathroom

40 sq m
Sea view
Sleeps 3
1 King Bed

Room, 2 Queen Beds, Oceanfront (Swim-Up)

Highlights

Furnished balcony or patio

Private pool

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Hypo-allergenic bedding

Hairdryer

Private bathroom

40 sq m
Sea view
Sleeps 4
2 Queen Beds

Room, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Furnished balcony

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Hypo-allergenic bedding

Hairdryer

Private bathroom

40 sq m
Valley view
Sleeps 3
1 King Bed

Double Room Standard With Sea View

Sea view
Sleeps 4
2 Double Beds

Double Room Standard

Sleeps 4
2 Queen Beds

Similar properties

Pool

All-inclusive

Spa

Pet-friendly

for 1 room

includes taxes & fees

12 Feb - 13 Feb

Pool

Hot tub

Breakfast included

All-inclusive

for 1 room

includes taxes & fees

12 Feb - 13 Feb

About the area

Cancun

A luxury stay in Cancun awaits you at Hilton Cancun, an All-Inclusive Resort. Within steps you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Highlights at this all-inclusive property include 2 outdoor swimming pools, 2 poolside bars and a private beach. .The buffet restaurant, Vela Food Hall, is open for breakfast, lunch and dinner. Azulinda Lobby Bar is the property's own lobby lounge. Enjoy the free water park, free kids' club, gym and steam room. Additionally, you'll find free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free valet parking. .Within a 15-minute drive of this 4.5-property class Cancun property, attractions include Moon Palace Golf Club and Xoximilco.

What's nearby

Xoximilco - 12 min drive
Moon Palace Golf Club - 13 min drive
Puerto Morelos Beach - 20 min drive
Petempich Bay - 20 min drive
Riviera Cancun Golf Resort - 24 min drive

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive

Restaurants

‪Grand Lobby Bar - ‬14 min drive
‪Grand Central Buffet - ‬16 min drive
‪Agave Mexican Cuisine - ‬17 min drive
‪The Grill - ‬17 min drive
‪Cusco - ‬17 min drive

About this property

Hilton Cancun, an All-Inclusive Resort

Luxury property on the beach, with 2 outdoor pools

Hilton Cancun, an All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the sandy beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Bring your whole family to Hilton Cancun, an All-Inclusive Resort for summer fun including 2 outdoor swimming pools, a complimentary water park and a complimentary children's club.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a children's pool, a steam room and a fitness centre. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available.

This 4.5-star Cancun property is smoke free.

714 guestrooms or units

7 levels

2 bars by the pool

Conference rooms

Built in 2021

Deli

Kid's club (free)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Dry cleaning

Self-service laundry

Front desk (24 hours)

Front desk safe

Tour and ticket information

Concierge

Games room or arcade

Terrace

Garden

No smoking on site

Bar or lounge

Coffee shop

Dining venue

Swim-up bar

Hilton Cancun, an All-Inclusive Resort offers 714 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. This Cancun property provides complimentary wireless Internet access. Bathrooms include bathrobes and hairdryers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested. Rollaway/extra beds (complimentary) are also available.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free secured self parking on site
Free secured valet parking on site
Wheelchair-accessible parking and van parking available

Food and drink

2 poolside bars
A bar/lounge
A coffee shop/cafe
A restaurant
A swim-up bar
Snack bar/deli

Restaurants on site

Azulinda Market & Cafe
Azulinda Lobby Bar
La Luce
Maxal
Vela Food Hall

Things to do

2 outdoor pools
Arcade/game room
Children's pool
Free bicycle rentals
Free children's club
Free water park
Gym
Kayaking
Outdoor pool (guest access)
Paddleboard
Playground
Steam room
Waterslide

Family friendly

2 outdoor pools
Arcade/game room
Children's pool
Free children's club
Free rollaway/extra bed
Free water park access
Laundry facilities
Playground
Snack bar/deli
Trampoline
Waterslide

Conveniences

24-hour front desk
Laundry facilities
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Tour and ticket assistance

Business services

Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On a private beach
Outdoor entertainment area
Outdoor furniture
Pool loungers
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No lift
Valet for wheelchair-equipped vehicles
Wheelchair accessibility
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking
Wheelchair-width doorways

Room amenities

Bedroom

Bedsheets provided
Free rollaway/extra bed
Hypo-allergenic bedding

Bathroom

Dressing gowns
Hair dryer
Towels provided

Food and drink

24-hour room service
Coffee/tea maker

Air conditioning
Connecting rooms available
Desk chair
Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets: MXN 1540 per accommodation (varies based on length of stay)
Only dogs are allowed
Maximum 1 (weight limit: 51 lb per pet)
Pets cannot be left unattended
Food and water bowls are available
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Free rollaway/extra beds!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: MXN 1540 per accommodation (varies based on length of stay)
Late check-out is available for a fee (subject to availability)
Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and Union Pay. Cash is not accepted. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Cancun an All Inclusive Resort

Hilton Cancun, an All-Inclusive Resort Cancun

Hilton Cancun, an All-Inclusive Resort All-inclusive property

Frequently asked questions

What is the cancellation policy at Hilton Cancun, an All-Inclusive Resort?

Hilton Cancun, an All-Inclusive Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Cancun, an All-Inclusive Resort?

As of 29 Jan 2025, prices found for a 1-night stay for 2 adults at Hilton Cancun, an All-Inclusive Resort on 2 Feb 2025 start from NZ$838.19, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Cancun, an All-Inclusive Resort?

Yep, Hilton Cancun, an All-Inclusive Resort has a free self car park and free valet parking.

Are there any beaches close to Hilton Cancun, an All-Inclusive Resort?

The closest beach to Hilton Cancun, an All-Inclusive Resort is Delfines Beach (13.5 km).

Does Hilton Cancun, an All-Inclusive Resort have a pool?

Yep, and guests love it! Hilton Cancun, an All-Inclusive Resort has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a drink from one of the bars.

Does Hilton Cancun, an All-Inclusive Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hilton Cancun, an All-Inclusive Resort?

Hilton Cancun, an All-Inclusive Resort features a private beach, 2 poolside bars and 2 outdoor pools.

Is Hilton Cancun, an All-Inclusive Resort family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free extra beds in the guestrooms, it's no surprise that Hilton Cancun, an All-Inclusive Resort is a hit with families.

Is there a free airport shuttle available at Hilton Cancun, an All-Inclusive Resort?

No, Hilton Cancun, an All-Inclusive Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Cancun, an All-Inclusive Resort?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hilton Cancun, an All-Inclusive Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hilton Cancun, an All-Inclusive Resort?

Dogs are welcome at Hilton Cancun, an All-Inclusive Resort, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 23 kg per pet.

Hilton Cancun, an All-Inclusive Resort Reviews

8.6

Excellent

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

6/10 Okay

Magdalena

Travelled with family, Travelled with group

29 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Amenities

The resort is very nice and very clean. Rooms very pretty, don’t like the bathroom glass with kids/teens in the room not the best idea u see everything from the room.U need to clothes in the shower . Room with swim area it’s not really for swim more just to sit, also water is cold. Food was good. Not to much to do for teenagers, weather was not the best so they were bored. Staff and service very nice.

Stayed 3 nights in Oct 2024

10/10 Excellent

Alexandra

Travelled with group

28 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hilton Cancun All-inclusive is a must!! It was my first time at an all-inclusive and I hands down would do it again!! But never with anyone that doesn’t offer everything we had on this visit! My friends and I planned this weekend trip to celebrate our best friends upcoming wedding. And I must say Hilton did not disappoint! We felt cared for by the staff and cannot speak enough good things about each of the servers and staff we interacted with. I love the experience and would do it again and again! Can’t wait for the next time.

Stayed 3 nights in Oct 2024

10/10 Excellent

Dayanara, Kronberg

28 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 8 nights in Oct 2024

10/10 Excellent

Trudy

27 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Oct 2024

10/10 Excellent

Annie

Travelled with partner

24 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This property was very secluded.

Stayed 5 nights in Oct 2024

6/10 Okay

Anila Rona

Travelled with family and small children

23 Oct 2024

Liked: Cleanliness, amenities, property conditions & facilities

My 2 toddlers had a great time at the resort! It rained on and off and there was so much for them to do at the Kid's Corner. The outdoor playground is great and so are the inside playrooms. The splash pool was perfect for little kids, they could walk through on their own. As far as the rest, i have never stayed in a resort where the staff goes out of there way to ignore/serve. You get seated at the resort and you have to flag someone down for drinks. You get coffee, they never come back for refills. So much staff at the outdoor bars but i had to walk up from the pool every time and get my drinks. On one occasion i ordered 4 drinks and had to make 2 trips, no offer to bring the drinks over for me. I am definitely not used to this from other resorts. It was rainy and windy so not many people by the pool, not sure why all the staff was hanging out at the pool bar and couldn't help. The late night show was moved from the outdoor theater to the lobby but they never announced. People were waiting in the theather. We were told by staff that Sunan was closed for lunch but we were never told that the restaurant was moved to another restaurant indoors for lunch. You have to wait at the buffet stations for someone to come and serve you at the stations. A manager was standing there while i was waiting for chilaquiles and he did not say anything to me about staff not being present. I had to go up to him and ask. He didn't respond to me and and went to get someone.

Stayed 5 nights in Oct 2024

10/10 Excellent

Clara

22 Oct 2024

Liked: Cleanliness, staff & service

The hotel pretty clean, the food really good with a lot of varieties, the staffing very good and pleasant.

Stayed 3 nights in Oct 2024

10/10 Excellent

Pablo

22 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Staff was really servicial

Stayed 3 nights in Oct 2024

10/10 Excellent

Veronica Rosario

Travelled with partner

21 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This place is so incredibly beautiful! My husband and I had an amazing time. The staff is friendly and everyone is so hospitable. They offer a variety of activities and just offer an amazing experience over all.

Stayed 4 nights in Oct 2024

10/10 Excellent

Jens

19 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Oct 2024

10/10 Excellent

natelle a

Travelled with family, Travelled with family and small children, Business traveller

19 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice

Stayed 4 nights in Aug 2024

10/10 Excellent

Alfred D

Travelled with partner

18 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The resort was really good, but the only thing that could be better was the food

Stayed 4 nights in Oct 2024

10/10 Excellent

Rumpaey

18 Oct 2024

Stayed 6 nights in Sep 2024

10/10 Excellent

Jisselle, Palm Coast

Travelled with partner

15 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Had an amazing time

Stayed 4 nights in Oct 2024

10/10 Excellent

Kozeta

Travelled with family

15 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Wonderful

Stayed 6 nights in Jul 2024

6/10 Okay

Dhwani

Travelled with family, Travelled with partner

14 Oct 2024

Liked: Cleanliness, staff & service, amenities

Resort is beautiful and rooms are good but didn't like bathroom and beds have transparency. Glasses as partitions didn't help. No exhaust fan is big issue. Looks good but not great for 2 beds room, need curtain because for every small thing I had to go to bathroom for changing clothes, or for quick private things. No transportation provided from entrance to door of Resort and it is toooo much inside from main road. I felt taxi service we took from Resort had resort commission as they were giving us more price then what taxi driver was offering. If you are going just couple for privacy and quiet time this is good. Services were great.

Stayed 3 nights in Oct 2024

10/10 Excellent

Gabriel

Travelled with family

13 Oct 2024

Liked: Staff & service, amenities, property conditions & facilities

Amazing food, wonderful service, fabulous kids club...we will be back, beautiful beach...was a great, relaxing vacation!!

Stayed 4 nights in Oct 2024

10/10 Excellent

dereje, Waldorf

Travelled with partner

11 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our stay at Hilton Cancun was absolutely fantastic. We want to give special recognition to Manager Edwin, whose attention to detail and care for guests was outstanding. He went above and beyond to ensure that every aspect of our stay was perfect. Additionally, Chef Ruben truly elevated our experience. he made sure to accommodate any request with a smile. The entire staff at Hilton Cancun deserves praise. Every team member we encountered was friendly, attentive, and eager to make our stay memorable. Whether it was room service, housekeeping, or the restaurant teams, their dedication to providing top-tier service was evident. The resort itself is stunning, with beautiful pools, well-maintained grounds, and breathtaking views. The variety and quality of the food were impressive, and the all-inclusive aspect made it easy to fully enjoy the experience. Overall, Hilton Cancun exceeded our expectations in every way. Thank you to Edwin, Ruben, and the entire team for making our stay so special. We can’t wait to return!

Stayed 10 nights in Sep 2024

10/10 Excellent

Mariela

10 Oct 2024

Stayed 4 nights in Sep 2024

10/10 Excellent

Alexandru

Travelled with family

9 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very clean and safe

Stayed 4 nights in Oct 2024

8/10 Good

Zalak

Travelled with family

9 Oct 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Stayed 1 night in Oct 2024

10/10 Excellent

Reginald

Travelled with family

8 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It’s resort real good for family

Stayed 3 nights in Jul 2024

10/10 Excellent

Joe

Travelled with family and small children, Travelled with group

7 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great resort! Very relaxing, staff was great!! Definitely would stay again

Stayed 4 nights in Oct 2024

10/10 Excellent

Saman

Travelled with family, Travelled with family and small children

7 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Hotel is new and rooms are spacious. We were in a room that had a shared door with neighboring room, we could hear them clearly and although the area around hotel is beautiful and quiet, during our 4 nights stay we woke up at 6 am to the noise from the room beside us. Other than that everything was perfect.

Stayed 4 nights in Oct 2024

10/10 Excellent

Petar, Nantucket

Travelled with family

7 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Everything was wonderful

Stayed 6 nights in Oct 2024

Hilton Cancun, an All-Inclusive Resort

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Room, Connecting Rooms (Sunset View, 1 King Or 2 Queens)

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Room, 2 Queen Beds (Sunset View)

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Room, 1 King Bed (Sunset View)

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Room, 2 Queen Beds, Ocean View, Corner

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Room, 1 King Bed (Swim Up Pool View)

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Room, 1 King Bed, Ocean View, Corner

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Presidential Suite, 2 Bedrooms

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Suite, 1 King Bed, Ocean View (Parlor)

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Room, 2 Queen Beds, Nature view

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Room, 1 King Bed (Swim-Up)

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Room, 1 King Bed, Nature view

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Suite, Oceanfront (Swim-Up)

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View all photos for Deluxe Suite, 1 King Bed, Ocean View

Deluxe Suite, 1 King Bed, Ocean View

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Room, 2 Queen Beds, Oceanfront (High Floor)

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Room, 1 King Bed, Ocean View

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Room, 2 Queen Beds, Ocean View

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Suite, 1 Bedroom, Oceanfront

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Room, Connecting Rooms, Ocean View (1 King Or 2 Queens)

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Room, 2 Queen Beds (Swim-Up)

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View all photos for Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms

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Suite, 1 King Bed, Oceanfront

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Suite, 2 Queen Beds

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View all photos for Suite, 2 Queen Beds (Swim Up Pool View)

Suite, 2 Queen Beds (Swim Up Pool View)

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View all photos for Suite, 1 King Bed (Swim Up Pool View)

Suite, 1 King Bed (Swim Up Pool View)

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View all photos for Room, 1 King Bed, Oceanfront (High Floor)

Room, 1 King Bed, Oceanfront (High Floor)