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Casa Maya Cancun

4.5 star property
Luxury property on the beach, with 2 outdoor swimming pools
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Casa Maya Cancun

On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
Down duvets, minibar, in-room safe, iron/ironing board
Breakfast, lunch, dinner served; international cuisine
2 bars/lounges, swim-up bar, poolside bar, beach bar

Reviews

8.2 out of 10

Very good

Popular amenities

  • Breakfast available
  • Pool
  • Bar
    Bar
  • Spa
    Spa
  • Room service
    Room service
  • Gym
    Gym

Explore the area

Map
Blvd. Kukukcan KM 5.5, Cancun, ROO, 77500
  • Langosta Beach
    3 min walk
  • Tortuga Beach
    15 min walk
  • Playa Tortugas
    2 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    27 min drive

Room options

The Level, Suite, Ocean View

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Kitchenette
HDTV
Down duvet
Hairdryer
Private bathroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

Grand Suite

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Kitchenette
HDTV
Down duvet
Separate bedroom
Hairdryer
  • Sleeps 8
  • 1 King Bed and 2 Single Beds

The Level, Room, Ocean View

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Kitchenette
HDTV
Down duvet
Hairdryer
Private bathroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Melia Room, Ocean View

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Kitchenette
HDTV
Down duvet
Hairdryer
Private bathroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Room (The Level, Swim Up)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Kitchenette
HDTV
Down duvet
Hairdryer
Private bathroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Suite, Ocean View

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Kitchenette
HDTV
Down duvet
Hairdryer
Private bathroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

Suite (The Level, Swim Up)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Kitchenette
HDTV
Down duvet
Hairdryer
Private bathroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

Similar properties

Aerial view
Emporio Cancun Optional All Inclusive
Pool
All-inclusive
Spa
Kids pool
4.0 out of 5, Very good, (1449)
The price is NZ$279
for 1 night
includes taxes & fees
18 Nov - 19 Nov
Emporio Cancun Optional All Inclusive

About the area

Cancun

A luxury stay in Cancun awaits you at Casa Maya Cancun. You'll be steps from Langosta Beach and 3.9 km (2.4 mi) from Cancun Convention Center. Highlights at this beachfront property include 2 outdoor swimming pools, 2 bars/lounges and a water park. .The restaurant, La Veranda, serves international cuisine and is open for breakfast, lunch and dinner. The property's own beach bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site marina and gym. Added amenities include free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. Buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 4.5-property class Zona Hotelera property include La Isla Shopping Mall and Ultramar Ferry Puerto Juárez.

What's nearby

  • Langosta Beach - 3 min walk
  • Tortuga Beach - 15 min walk
  • Cancun Convention Center - 6 min drive
  • La Isla Shopping Mall - 9 min drive
  • Ultramar Ferry Puerto Juárez - 9 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 27 min drive

Restaurants

  • ‪Venecia - ‬10 min walk
  • ‪Breakfast - ‬7 min walk
  • ‪Las Olas - ‬10 min walk
  • ‪Swim-up Bar - ‬6 min walk
  • ‪RIU Caribe Pizzeria - ‬7 min walk

About this property

Casa Maya Cancun

Luxury property on the beach, with 2 outdoor swimming pools
Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and free beach club on site. Bring your whole family to Casa Maya Cancun for summer fun including 2 outdoor swimming pools, a water park (surcharge) and a children's pool.

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This luxury property also offers a health club, a garden and a terrace. Free self parking is available.

This 4.5-star Cancun property is smoke free.

  • 321 guestrooms or units
  • 8 levels
  • 2 buildings
  • 2 bars or lounges
  • Deli
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Locker space
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Casa Maya Cancun offers 321 accommodations with minibars and a safe. Rooms open to balconies or patios. Beds feature down duvets. Accommodation at this 4.5-star property has kitchenettes with microwaves and coffee/tea makers. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. 32-inch flat-screen televisions come with cable channels. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can pamper themselves by indulging in the on-site spa services.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 9:00 AM to 11:00 PM at scheduled times and on request
  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 370 for adults and MXN 185 for children
  • 2 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • La Veranda

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free cot
  • Grocery/convenience store
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina
  • On the beach
  • Pool loungers
  • Terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar in bathtub
  • Handrails in stairways
  • Lift
  • Pool access ramp on site
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 2 buildings
  • 8 floors
  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot

Bathroom

  • Bathtub
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Kitchenette
  • Limited room service
  • Microwave
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Mobile key entry
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Renovations and closures

This property is closed from 1 November 2023 to 31 December 2024 (dates subject to change).
This property will be closed from 1 November 2023 to 31 December 2024 for renovations and will resume operation once the renovation is complete (completion date subject to change).
 

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Casa Maya Cancun

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 370 for adults and from MXN 185 for children
  • Airport shuttle fee: MXN 1600 per vehicle (return, maximum occupancy 8)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector and window guards in all accommodation. Guests can access their rooms with a mobile device.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Casa Maya
Casa Maya Cancun
Casa Maya Hotel
Hotel Casa Maya
Hotel Casa Maya Cancun
Maya Casa
Cancun Casa Maya
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Imperial Fiesta Club Hotel Casa Maya

Frequently asked questions

What is the cancellation policy at Casa Maya Cancun?

Casa Maya Cancun offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Casa Maya Cancun?

Yep, Casa Maya Cancun has a free self car park.

Are there any beaches close to Casa Maya Cancun?

Yep, Casa Maya Cancun is a short 3-minute walk from Langosta Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find motor boats and boat tours.

Is there a spa on site at Casa Maya Cancun?

There's no onsite spa, but this property does offer spa services.

Does Casa Maya Cancun have a pool?

Casa Maya Cancun has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Casa Maya Cancun?

Casa Maya Cancun features 2 outdoor pools, a health club and free beach cabanas.

What makes Casa Maya Cancun a romantic place to stay?

Free beach cabanas, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Casa Maya Cancun.

Is Casa Maya Cancun family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as free infant beds in the guestrooms, it's no surprise that Casa Maya Cancun is a hit with families.

Does Casa Maya Cancun serve breakfast?

You bet, buffet breakfast is on offer daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Casa Maya Cancun?

No, but there's an airport shuttle that runs from 9:00 AM - 11:00 PM on request for a fee.

Is there a bar or restaurant at Casa Maya Cancun?

Yep, they've got a beach bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Casa Maya Cancun?

Check-in begins at 2:00 PM. Check-out time is 11 AM.

Are pets allowed at Casa Maya Cancun?

No, pets and service animals are not allowed.

Casa Maya Cancun Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 533 out of 1079 reviews" "
Rating 8 - Good. 277 out of 1079 reviews" "
Rating 6 - Okay. 142 out of 1079 reviews" "
Rating 4 - Poor. 58 out of 1079 reviews" "
Rating 2 - Terrible. 69 out of 1079 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Tabatha

10/10 Excellent

velky

Stayed 3 nights in Sep 2023

2/10 Terrible

Mari J.

Stayed 3 nights in Oct 2023

8/10 Good

Vanta

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean but the beach was a little bit dirty
Stayed 6 nights in Oct 2023

10/10 Excellent

Angelica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I stayed for three days 2 nights. Attention was excellent. Very safe and quiet. Only bad thing was the tv control had no batteries. Food was great. V
Stayed 3 nights in Oct 2023

10/10 Excellent

Priscilla

Liked: Property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

IRMA

Travelled with group
Liked: Cleanliness, room comfort
Love the spaces and overall.
Stayed 3 nights in Oct 2023

6/10 Okay

Tara

Liked: Cleanliness
Simple hotel to stay in if you're doing more exploring and touring. It's comfortable just to rest. Remember in Cancun everything is a tip!
Stayed 5 nights in Oct 2023

6/10 Okay

Edgar

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The furniture and kitchen staff is too old
Stayed 9 nights in Oct 2023

8/10 Good

Elsa

Stayed 8 nights in Oct 2023

10/10 Excellent

james

Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

Sergio, Richmond

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything is very clean, the room is good, very big but the building is old and they had construction on my side and the three days it was a lot of noise but the worst was the first one, they didn't let me sleep until 2:00am
Stayed 3 nights in Oct 2023

10/10 Excellent

adam przemyslaw

Liked: Cleanliness, property conditions & facilities
Stayed 11 nights in Sep 2023

10/10 Excellent

Pavandeep

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great beach and pool! Good spot in cancun
Stayed 1 night in Oct 2023

6/10 Okay

Hope

Disliked: Cleanliness
the rooms are very dated. it was rust all around the top part of my tub and at the base. I could have thrown up. This was my bday trip and I asked for an upgrade upon arrivng. I didnt even complain I just stuck it out bcus if that was an upgrade, I assume they had none better. That room was a suite instead of a regular room he told me. Aside from that, great customer service, directly on the beach, beach chairs etc. onsite restaurant was okay.
Stayed 3 nights in Aug 2023

8/10 Good

Jim

Travelled with partner
Liked: Cleanliness
Great view
Stayed 4 nights in Oct 2023

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very helpful and l99k3d after us birh very well..clean,large suite,nice decor,very happy with our stay.
Stayed 3 nights in Sep 2023

10/10 Excellent

Laura Alicia

Stayed 5 nights in Oct 2023

10/10 Excellent

Stephen

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff is at the top of the line in friendliness and being professional's. The entertainment staff is superb Juan and Alejandro are the best in their field. We have been there 2 years in a row and will keep coming back. We were a family of 9 this trip and hope to bring more every trip. Thank you and all your staff for being a super group
Stayed 8 nights in Oct 2023

4/10 Poor

Lucia

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The property needs a lot of care. The service by the beach and pool was great. At 9 am personnel knocked at our door just to say good morning and by 10:30 there was no water in the room.
Stayed 1 night in Oct 2023

8/10 Good

Damaris

Travelled with family and small children
Liked: Cleanliness, amenities
The hotel is adequate, does appear a little outdated. However, it has a great beach and the location is convenient since you can walk to the bus stop and take the bus to city center. The buffet is actually pretty good, I paid full price but if I had to do it again, I would book to include the breakfast and maybe inquire on any buffet package specials because it could get pricey doing buffet for all meals. They do have a convenience store in the hotel with kitchen basics to cook own food as well. Overall, enjoyed our stay, service at the restaurant was good.
Stayed 3 nights in Sep 2023

10/10 Excellent

Willy

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Reiciel

Liked: Cleanliness, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Sep 2023

10/10 Excellent

Connie

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Kevin

Stayed 2 nights in Sep 2023