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Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive

4.5 star property
Adults-only Cancun property in Zona Hotelera with 11 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive

Private beach nearby, free beach shuttle, beach bar
Sundeck
2 outdoor pools
Private beach nearby, free beach shuttle, beach bar
Lake view

Reviews

8.6 out of 10

Excellent

Guests liked:

Clean rooms, friendly staff, spacious rooms

Popular amenities

  • Pet-friendly
  • Bar
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa

Explore the area

Map
Boulevard Kukulcan Km.16.5 Lotes 56-A-I, y 56-A-2 Segunda Etapa Turistica, Cancun, QROO, 77500
  • Iberostar Cancun Golf Course
    1 min walk
  • Maya Museum of Cancun
    6 min walk
  • Oasis Arena
    10 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    15 min drive

Room options

View all photos for Vantage Club Corner Suite Bay View King Bed

Vantage Club Corner Suite Bay View King Bed | Lake view

Vantage Club Corner Suite Bay View King Bed

Highlights

Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Rainfall showerhead
Hairdryer
Private bathroom
Free bottled water
  • 99.5 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Golf View Double Bed

Golf view

Junior Suite Golf View Double Bed

Highlights

Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Rainfall showerhead
Hairdryer
Private bathroom
Free bottled water
  • 53 sq m
  • Golf view
  • Sleeps 3
  • 2 Double Beds

View all photos for Vantage Club Jr Suite Golf & Ocean View Double Bed

Golf view

Vantage Club Jr Suite Golf & Ocean View Double Bed

Highlights

Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Separate bath and shower
Rainfall showerhead
Hairdryer
Private bathroom
  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Vivid Suite

Vivid Suite

Vivid Suite

Highlights

Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Separate bath and shower
Rainfall showerhead
Hairdryer
Private bathroom
  • 341 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Bay View King Bed

Lake view

Junior Suite Bay View King Bed

Highlights

Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Rainfall showerhead
Hairdryer
Private bathroom
Free bottled water
  • 53 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Vantage Club Premium Suite Golf & Ocean View King Bed

Minibar, in-room safe, blackout curtains, iron/ironing board

Vantage Club Premium Suite Golf & Ocean View King Bed

Highlights

Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Separate bath and shower
Rainfall showerhead
Hairdryer
Private bathroom
  • 72 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Vantage Club Junior Suite Bay View Double Bed

Minibar, in-room safe, blackout curtains, iron/ironing board

Vantage Club Junior Suite Bay View Double Bed

Highlights

Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Separate bath and shower
Rainfall showerhead
Hairdryer
Private bathroom
  • 53 sq m
  • Lagoon view
  • Sleeps 3
  • 2 Double Beds

View all photos for Run of House

Minibar, in-room safe, blackout curtains, iron/ironing board

Run of House

Highlights

Air conditioning
Smart TV
Blackout curtains
Rainfall showerhead
Hairdryer
Private bathroom
Free bottled water
Minibar
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Deluxe Suite Golf View Double Bed

Golf view

Junior Deluxe Suite Golf View Double Bed

Highlights

Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Rainfall showerhead
Hairdryer
Private bathroom
Free bottled water
  • 53 sq m
  • Golf view
  • Sleeps 3
  • 2 Double Beds

View all photos for Vantage Club Jr Suite Golf & Ocean View King Bed

Vantage Club Jr Suite Golf & Ocean View King Bed | Golf view

Vantage Club Jr Suite Golf & Ocean View King Bed

Highlights

Balcony
Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Separate bath and shower
Rainfall showerhead
Hairdryer
  • 53 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Deluxe Suite Bay View Double Bed

Golf view

Junior Deluxe Suite Bay View Double Bed

Highlights

Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Rainfall showerhead
Hairdryer
Private bathroom
Free bottled water
  • 53 sq m
  • Lagoon view
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Deluxe Suite Bay View King Bed

Lake view

Junior Deluxe Suite Bay View King Bed

Highlights

Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Rainfall showerhead
Hairdryer
Private bathroom
Free bottled water
  • 53 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Vantage Club Junior Suite Bay View King Bed

Vantage Club Junior Suite Bay View King Bed

Vantage Club Junior Suite Bay View King Bed

Highlights

Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Separate bath and shower
Rainfall showerhead
Hairdryer
Private bathroom
  • 53 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Deluxe Suite Golf View King Bed

Golf view

Junior Deluxe Suite Golf View King Bed

Highlights

Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Rainfall showerhead
Hairdryer
Private bathroom
Free bottled water
  • 53 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Vantage Club Corner Suite Golf & Ocean View king bed

Vantage Club Corner Suite Golf & Ocean View king bed | Golf view

Vantage Club Corner Suite Golf & Ocean View king bed

Highlights

Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Rainfall showerhead
Hairdryer
Private bathroom
Free bottled water
  • 116 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Vantage Club Master Suite Golf & Ocean View King Bed

Vantage Club Master Suite Golf & Ocean View King Bed

Vantage Club Master Suite Golf & Ocean View King Bed

Highlights

Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Separate bath and shower
Rainfall showerhead
Hairdryer
Private bathroom
  • 152 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Vantage Club Master Suite Bay View King Bed

Vantage Club Master Suite Bay View King Bed | Lake view

Vantage Club Master Suite Bay View King Bed

Highlights

Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Separate bath and shower
Rainfall showerhead
Hairdryer
Private bathroom
  • 152 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Jr. Suite Golf View King Bed

Minibar, in-room safe, blackout curtains, iron/ironing board

Premium Jr. Suite Golf View King Bed

Highlights

Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Rainfall showerhead
Hairdryer
Private bathroom
Free bottled water
  • 72 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

A luxury stay in Cancun awaits you at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive. Within steps you'll find Iberostar Cancun Golf Course and Delfines Beach within a 20-minute stroll. Highlights at this all-inclusive property include 11 restaurants, 2 outdoor swimming pools and a nearby private beach. .The restaurant, Aglio, serves Italian cuisine and is open for dinner. Amber Bar is the property's own rooftop bar. Additionally, you'll find free Wi-Fi in public areas, a gym and a coffee shop/cafe. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of a free beach shuttle. .Attractions within a 10-minute drive of this 4.5-property class Zona Hotelera property include La Isla Shopping Mall and Cancun Convention Center.

What's nearby

  • Iberostar Cancun Golf Course - 1 min walk - 0.0 km
  • Maya Museum of Cancun - 6 min walk - 0.6 km
  • Aquaworld - 17 min walk - 1.4 km
  • Delfines Beach - 18 min walk - 1.5 km
  • El Rey Ruins - 2 min drive - 1.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 15 min drive

Restaurants

  • ‪Starcafé Iberostar Selection Cancún - ‬11 min walk
  • ‪Hotel Emporio Cancun - ‬7 min walk
  • ‪Tun-kul - ‬8 min walk
  • ‪El Maguey, Restaurant - ‬7 min walk
  • ‪El Antiguo Laguito - ‬11 min walk

About this property

Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive

Adults-only Cancun property in Zona Hotelera with 11 restaurants
Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

A private beach is featured. Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive offers its guests 2 outdoor swimming pools and a fitness centre. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 6 bars/lounges. Free breakfast is served daily. WiFi is free in public spaces.

A rooftop terrace, spa services, and multilingual staff are also featured at the luxury Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive. Free self parking and valet parking are available.

This 4.5-star Cancun property is smoke free.

  • 1 building
  • 400 guestrooms or units
  • 15 levels
  • 11 dining venues
  • 2 bars by the pool
  • 6 bars or lounges
  • Conference rooms
  • Built in 2024
  • Buffet breakfast (free)
  • Deli
  • Terrace on the roof
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive offers 400 air-conditioned accommodations with minibars and a safe. Smart televisions come with cable channels and Netflix.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free secured self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 11 restaurants
  • 2 poolside bars
  • 6 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aglio
  • Amber Bar
  • Galeria International Caf
  • Le Lys
  • Mediterraneo

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Rooftop terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Ceiling hoist
  • Doorbell and phone notification
  • Front entrance ramp
  • Lever door handles
  • Lift (110 centimetre wide door)
  • Smooth flooring in public areas
  • Visual doorbell notification
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (70 centimetre high)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 15 floors
  • Built in 2024
  • Communal living room
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Netflix
  • Smart TV with cable channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • This property welcomes adults only.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. 

We should mention

  • Reservations are needed for golf tee times and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hyatt Vivid Grand Island
Hyatt Vivid Grand Island Adults Only All Inclusive
Hyatt Vivid Grand Island Cancun Adults Only All Inclusive
Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive Cancun

Frequently asked questions

What is the cancellation policy at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

As of 25 Nov 2024, prices found for a 1-night stay for 2 adults at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive on 21 Dec 2024 start from NZ$790.88, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

Yep, Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive has a free self car park and free valet parking.

Are there any beaches close to Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

Yep, Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive is a short 18-minute walk from Delfines Beach. Fun beach activities include snorkelling and kayaking.

Is there a spa on site at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

There's no onsite spa, but this property does offer spa services.

Does Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive have a pool?

Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying with a drink from one of the bars.

What luxury perks are available at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive features 2 poolside bars, 2 outdoor pools and 11 restaurants.

Is Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive family-friendly?

No, Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive is an adults-only property.

Does Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive serve breakfast?

Sure does, free buffet brekkie is on offer daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

No, Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

Relax with a coldie at the 2 poolside bars or 6 lounge bars, and grab a meal at the onsite restaurant that serves Italian cuisine.

What time are check-in & check-out at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

Dogs are welcome at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Is there a golf course on site at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

There is a golf course next to Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive.

Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 393 out of 669 reviews" "
Rating 8 - Good. 142 out of 669 reviews" "
Rating 6 - Okay. 66 out of 669 reviews" "
Rating 4 - Poor. 34 out of 669 reviews" "
Rating 2 - Terrible. 34 out of 669 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Zlyasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i enjoyed my entire stay 10/10. beautiful resort, friendly staff
Stayed 3 nights in Aug 2024

10/10 Excellent

Javen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time!!
Stayed 4 nights in Aug 2024

10/10 Excellent

Elsa, Santa Ana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Glad everything about this hotel.
Stayed 1 night in Aug 2024

8/10 Good

luisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
7/10 honestly the resort is beautiful! We met a few wonderful and pleasant staff we would definitely recommend for you to ask for Berlin as your waiter in the Italian restaurant he is sometimes at the Oshii restaurant he was such an amazing host. Everyone was friendly except the girls at the coco cafe the 4 day we where there every time had an attitude! Food was okay could do better
Stayed 4 nights in Aug 2024

8/10 Good

Felicia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. It’s a few months old, so there’s still construction. The only thing I found not so pleasing was the pool hours and bar service around the pool.
Stayed 2 nights in Aug 2024

6/10 Okay

Lizbeth

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

madelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 3 nights in Aug 2024

8/10 Good

Rosie, Chingford

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, new, and the all inclusive food and drinks made it good value for money. We enjoyed the pools, the entertainment team, the beach club, and our room was great! All the staff were really lovely, particularly the bar and restaurant staff members! However, there was still a lot of work going on so was slightly noisy, the food portions were quite small and certain dishes lacked a bit of flavour, except for the Italian and Japanese restaurants which were lovely! We also found it strange that the pool bars shut at 5pm, which is really early considering the pools didn’t shut until 8pm and the sun is still out until at least 7pm. We also did not receive our silver benefit perks and when asking about them the staff were not aware and it took a few days to get it sorted. Overall, we had a lovely stay at the Hyatt Vivid, and we think once all the work is sorted it will be an amazing place to stay!
Stayed 3 nights in Aug 2024

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class resort with a 5-star rating. Recently opened and a great spot for vacationing in Cancun. Highly recommended.
Stayed 6 nights in Aug 2024

4/10 Poor

Dylan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Aug 2024

10/10 Excellent

Rachel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was excellent. The staff was engaging and great! There was so much to do everyday!
Stayed 3 nights in Aug 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel/resort I highly recommend! The accommodations were amazing, the restaurants options was good, I love the views, the pools was really nice and the staff are very attentive. I felt safe and they truly take care of you! I went for a solo relaxing vacation for my birthday and it was everything I needed and more! I will be back again! Everything 10/10
Stayed 4 nights in Aug 2024

10/10 Excellent

Arriannah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
one of the best resorts i’ve ever stayed at PUREPLY BEAUTIFUL
Stayed 5 nights in Aug 2024

10/10 Excellent

Andrea

Liked: Cleanliness
Stayed 5 nights in Aug 2024

2/10 Terrible

Heidi

Liked: Amenities
Disliked: Cleanliness, staff & service
Wasn’t a big fan of it .
Stayed 4 nights in May 2024

10/10 Excellent

Darecia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people was so nice and the resort was so beautiful
Stayed 3 nights in Aug 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time staying in an all inclusive resort. We highly recommend it. The staff were very friendly and went out their way to be helpful and accommodating. The restaurants were amazing! Food was great and several options. The place smelled amazing; the theme was wellness and had spa options of facials and massage which we did and had great experience. They offered activities during the day and enjoyed those as well. The only recommendation for hotel staff is to let people know there is a taxi service that can be used to visit various sites in the city. We didn’t know that until a couple days into our stay. We travelled with our 22 yr old daughter and my husband. We stayed for 4 nights.
Stayed 4 nights in Aug 2024

10/10 Excellent

Giovanni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff great hotel friendly and amazing service. Had a great time!
Stayed 4 nights in Aug 2024

10/10 Excellent

Bailey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic resort. Wonderful staff
Stayed 4 nights in Aug 2024

10/10 Excellent

Jenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay! Staff is excellent, food is great, resort is beautiful. Will definitely be visiting again in the future. Phenomenal!!
Stayed 3 nights in Aug 2024

8/10 Good

Kellyn Ranero

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this resort. Me and my bf went for my birthday. The staff was so friendly and attentive. The resort was clean and the food was great. I will definitely come back here. Thank you.
Stayed 4 nights in Jul 2024

8/10 Good

Javel, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very nice. I can see the potential and its growth in the future. Our first night, there was no hot water in the shower, but that was solved quickly. The pools were great, loved the rooftop pool. Wish they had more of a selection at breakfast in the buffet. Also, I hope they decide to keep the buffet open for lunch and dinner as well in the future. The restaurants they had on site were okay. I tried all except for the French one. Aglio was our favorite. Food truck tacos was the best. The waiters Eduardo, & Carlos, and entertainment crew member Neph were very welcoming and friendly. The other side of the hotel was still under construction, so there were mornings you would hear workers working but it wasn’t much of a disturbance. In all, I’d return for another vacation.
Stayed 2 nights in Aug 2024

10/10 Excellent

Yasmin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently spent 10 days at the Grand Hyatt Vivid Island, and it was an unforgettable experience from start to finish. From the moment we arrived, the hotel’s security measures made us feel completely safe, ensuring that only guests were allowed entry. This attention to safety gave us peace of mind and allowed us to fully relax. Upon arrival, we were warmly greeted with a refreshing drink, and a staff member gave us a tour of the hotel’s impressive amenities. The food and drinks were of exceptional quality—far surpassing what we’ve encountered at other all-inclusive resorts. Every cocktail and dish was crafted with meticulous attention to detail, making dining a true delight. The rooftop bar was one of our favorite spots, especially during sunset. DJ Andres set the perfect mood every evening, making our afternoons even more enjoyable with his fantastic music. What truly made our stay special was the incredible staff. We were fortunate to meet some amazing people who went above and beyond to ensure our comfort and enjoyment. Special thanks to Eduardo, Alberto, William, Hamed, Jesus, Marcia, Monserrat, Rodrigo, Luis, Quetzal, Carlos, JLo, Neftali, and Alan for their outstanding service. Their warm hospitality made our stay 100 times better. One small suggestion would be to add a fan or air conditioning at the snack bar, which is a fantastic hangout spot but can get quite warm. Overall, this vacation was amazing! Thanks again to the amazing customer service. Yasmin& Edgar
Stayed 9 nights in Aug 2024

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. People very friendly
Stayed 3 nights in Aug 2024