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Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive

4.5 star property
Adults-only Cancun property in Zona Hotelera with 11 restaurants
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive

Private beach nearby, free beach shuttle, beach bar
Building design
Minibar, in-room safe, blackout curtains, iron/ironing board
Free daily buffet breakfast
Reception

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pet-friendly
    Pet-friendly
  • Bar
    Bar
  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • All-inclusive
    All-inclusive
  • Spa
    Spa

Explore the area

Map
Boulevard Kukulcan Km.16.5 Lotes 56-A-I, Cancun, QROO, 77500
  • Iberostar Cancun Golf Course
    1 min walk
  • Maya Museum of Cancun
    6 min walk
  • Oasis Arena
    10 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    15 min drive

Room options

View all photos for Vantage Club Corner Suite Bay View King Bed

Vantage Club Corner Suite Bay View King Bed | Lake view

Vantage Club Corner Suite Bay View King Bed

Highlights

Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Rainfall showerhead
Hairdryer
Private bathroom
Free bottled water
  • 99.5 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Golf View Double Bed

Golf view

Junior Suite Golf View Double Bed

Highlights

Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Rainfall showerhead
Hairdryer
Private bathroom
Free bottled water
  • 53 sq m
  • Golf view
  • Sleeps 3
  • 2 Double Beds

View all photos for Vantage Club Jr Suite Golf & Ocean View Double Bed

Golf view

Vantage Club Jr Suite Golf & Ocean View Double Bed

Highlights

Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Separate bath and shower
Rainfall showerhead
Hairdryer
Private bathroom
  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Vivid Suite

Vivid Suite

Vivid Suite

Highlights

Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Separate bath and shower
Rainfall showerhead
Hairdryer
Private bathroom
  • 341 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Bay View King Bed

Lake view

Junior Suite Bay View King Bed

Highlights

Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Rainfall showerhead
Hairdryer
Private bathroom
Free bottled water
  • 53 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Vantage Club Premium Suite Golf & Ocean View King Bed

Minibar, in-room safe, blackout curtains, iron/ironing board

Vantage Club Premium Suite Golf & Ocean View King Bed

Highlights

Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Separate bath and shower
Rainfall showerhead
Hairdryer
Private bathroom
  • 72 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Vantage Club Junior Suite Bay View Double Bed

Minibar, in-room safe, blackout curtains, iron/ironing board

Vantage Club Junior Suite Bay View Double Bed

Highlights

Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Separate bath and shower
Rainfall showerhead
Hairdryer
Private bathroom
  • 53 sq m
  • Lagoon view
  • Sleeps 3
  • 2 Double Beds

View all photos for Run of House

Minibar, in-room safe, blackout curtains, iron/ironing board

Run of House

Highlights

Air conditioning
Smart TV
Blackout curtains
Rainfall showerhead
Hairdryer
Private bathroom
Free bottled water
Minibar
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Deluxe Suite Golf View Double Bed

Golf view

Junior Deluxe Suite Golf View Double Bed

Highlights

Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Rainfall showerhead
Hairdryer
Private bathroom
Free bottled water
  • 53 sq m
  • Golf view
  • Sleeps 3
  • 2 Double Beds

View all photos for Vantage Club Jr Suite Golf & Ocean View King Bed

Vantage Club Jr Suite Golf & Ocean View King Bed | Golf view

Vantage Club Jr Suite Golf & Ocean View King Bed

Highlights

Balcony
Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Separate bath and shower
Rainfall showerhead
Hairdryer
  • 53 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Deluxe Suite Bay View Double Bed

Golf view

Junior Deluxe Suite Bay View Double Bed

Highlights

Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Rainfall showerhead
Hairdryer
Private bathroom
Free bottled water
  • 53 sq m
  • Lagoon view
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Deluxe Suite Bay View King Bed

Lake view

Junior Deluxe Suite Bay View King Bed

Highlights

Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Rainfall showerhead
Hairdryer
Private bathroom
Free bottled water
  • 53 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Vantage Club Junior Suite Bay View King Bed

Vantage Club Junior Suite Bay View King Bed

Vantage Club Junior Suite Bay View King Bed

Highlights

Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Separate bath and shower
Rainfall showerhead
Hairdryer
Private bathroom
  • 53 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Deluxe Suite Golf View King Bed

Golf view

Junior Deluxe Suite Golf View King Bed

Highlights

Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Rainfall showerhead
Hairdryer
Private bathroom
Free bottled water
  • 53 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Vantage Club Corner Suite Golf & Ocean View king bed

Vantage Club Corner Suite Golf & Ocean View king bed | Golf view

Vantage Club Corner Suite Golf & Ocean View king bed

Highlights

Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Rainfall showerhead
Hairdryer
Private bathroom
Free bottled water
  • 116 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Vantage Club Master Suite Golf & Ocean View King Bed

Vantage Club Master Suite Golf & Ocean View King Bed

Vantage Club Master Suite Golf & Ocean View King Bed

Highlights

Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Separate bath and shower
Rainfall showerhead
Hairdryer
Private bathroom
  • 152 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Vantage Club Master Suite Bay View King Bed

Vantage Club Master Suite Bay View King Bed | Lake view

Vantage Club Master Suite Bay View King Bed

Highlights

Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Separate bath and shower
Rainfall showerhead
Hairdryer
Private bathroom
  • 152 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Jr. Suite Golf View King Bed

Minibar, in-room safe, blackout curtains, iron/ironing board

Premium Jr. Suite Golf View King Bed

Highlights

Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Rainfall showerhead
Hairdryer
Private bathroom
Free bottled water
  • 72 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

A luxury stay in Cancun awaits you at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive. Within steps you'll find Iberostar Cancun Golf Course and Delfines Beach within a 20-minute stroll. Highlights at this all-inclusive property include 11 restaurants, 2 outdoor swimming pools and a nearby private beach. .The restaurant, Aglio, serves Italian cuisine and is open for dinner. Amber Bar is the property's own rooftop bar. Additionally, you'll find free Wi-Fi in public areas, a gym and a coffee shop/cafe. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of a free beach shuttle. .Attractions within a 10-minute drive of this 4.5-property class Zona Hotelera property include La Isla Shopping Mall and El Rey Ruins.

What's nearby

  • Iberostar Cancun Golf Course - 1 min walk
  • Maya Museum of Cancun - 6 min walk
  • Aquaworld - 17 min walk
  • Delfines Beach - 18 min walk
  • El Rey Ruins - 2 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 15 min drive

Restaurants

  • ‪Tun-kul - ‬8 min walk
  • ‪Hotel Emporio Cancun - ‬7 min walk
  • ‪Starcafé Iberostar Selection Cancún - ‬11 min walk
  • ‪El Maguey, Restaurant - ‬7 min walk
  • ‪Dos Lunas - ‬10 min walk

About this property

Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive

Adults-only Cancun property in Zona Hotelera with 11 restaurants
Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

A private beach is featured. Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive offers its guests 2 outdoor swimming pools and a fitness centre. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 6 bars/lounges. Free breakfast is served daily. WiFi is free in public spaces.

A rooftop terrace, spa services, and multilingual staff are also featured at the luxury Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive. Free self parking and valet parking are available.

This 4.5-star Cancun property is smoke free.

  • 1 building
  • 400 guestrooms or units
  • 15 levels
  • 11 dining venues
  • 2 bars by the pool
  • 6 bars or lounges
  • Conference rooms
  • Built in 2024
  • Buffet breakfast (free)
  • Deli
  • Terrace on the roof
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive offers 400 air-conditioned accommodations with minibars and a safe. Smart televisions come with cable channels and Netflix.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free secured self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 11 restaurants
  • 2 poolside bars
  • 6 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aglio
  • Amber Bar
  • Galeria International Caf
  • Le Lys
  • Mediterraneo

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Rooftop terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Ceiling hoist
  • Doorbell and phone notification
  • Front entrance ramp
  • Lever door handles
  • Lift (110 centimetre wide door)
  • Smooth flooring in public areas
  • Visual doorbell notification
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (70 centimetre high)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 15 floors
  • Built in 2024
  • Communal living room
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Netflix
  • Smart TV with cable channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • This property welcomes adults only.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. 

We should mention

  • Reservations are needed for golf tee times and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hyatt Vivid Grand Island
Hyatt Vivid Grand Island Adults Only All Inclusive
Hyatt Vivid Grand Island Cancun Adults Only All Inclusive
Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive Cancun

Frequently asked questions

What is the cancellation policy at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive on 25 Nov 2024 start from NZ$594.21, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

Yep, Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive has a free self car park and free valet parking.

Are there any beaches close to Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

Yep, Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive is a short 18-minute walk from Delfines Beach. Fun beach activities include snorkelling and kayaking.

Is there a spa on site at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

There's no onsite spa, but this property does offer spa services.

Does Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive have a pool?

Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying with a drink from one of the bars.

What luxury perks are available at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive features 2 poolside bars, 2 outdoor pools and 11 restaurants.

Is Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive family-friendly?

No, Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive is an adults-only property.

Does Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive serve breakfast?

Sure does, free buffet brekkie is on offer daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

No, Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

Relax with a coldie at the 2 poolside bars or 6 lounge bars, and grab a meal at the onsite restaurant that serves Italian cuisine.

What time are check-in & check-out at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

Dogs are welcome at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Is there a golf course on site at Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive?

There is a golf course next to Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive.

Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 360 out of 620 reviews" "
Rating 8 - Good. 133 out of 620 reviews" "
Rating 6 - Okay. 63 out of 620 reviews" "
Rating 4 - Poor. 30 out of 620 reviews" "
Rating 2 - Terrible. 34 out of 620 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Camila, Miami Springs

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Estuve 5 días en el hotel y al segundo día nos robaron 1 reloj de mi novio Rolex y ellos nunca hicieron nada para resolvernos el problema. Según ellos la lectura de la puerta nadie entró y no no mostraron la cámara por privacidad se otros huéspedes. Y nosotros no valemos entonces mi dinero y mis pertenencias no les importaron. Pésima atención y ninguna explicación de parte de la manager y staff del hotel
Stayed 4 nights in Aug 2024

10/10 Excellent

Christley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Don’t hesitate. BOOK
Stayed 4 nights in Aug 2024

10/10 Excellent

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, new, clean
Stayed 6 nights in Jul 2024

6/10 Okay

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Necesitan variar sus menú y el servicio de vip tiene que ser en toda las áreas del hotel
Stayed 5 nights in Jul 2024

8/10 Good

Bailey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3 of us booked a stay here for a girls getaway/joint birthday celebration. When we booked our stay, the resort hadn’t yet opened, so we didn’t have reviews to go off of, but we’re very happy with our choice. Hotel is absolutely beautiful and definitely has a new modern feel to it. The staff is extremely attentive and welcoming to all of its guests, the entertainment team is extra amazing! Definitely a quieter property compared to others in Cancun. If you’d prefer more of a relaxing, wellness-style vibe vs the party scene this is the place to stay. Property still offers plenty of entertaining options and keeps the drinks flowing. Although the property isn’t beach front they do have a private beach club just a short (free) shuttle ride away that is easy to book at the desk. Beach club was just as great service and aesthetics wise. Not much surrounding the property at the moment and some construction going on but other than that beautiful all around and more to come. Would definitely come back! Adults only, vacationers ranged from 20 with a majority being in the 30-50 range I’d say
Stayed 6 nights in Jul 2024

10/10 Excellent

Jeffrey

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the best experience ever
Stayed 4 nights in Jul 2024

2/10 Terrible

Angela Tanya

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 4 nights in Jul 2024

4/10 Poor

Jieling

Travelled with partner
Liked: Staff & service, property conditions & facilities
Our stay at the Hyatt Vivid Grand Island was highly disappointing. ,The resort is nothing like advertised first, still under construction water dripping all over the place. Food no options and blow average nothing taste good and portions are too small. Buffet only in the morning we felt always hungry because either nothing taste good or no potions. Although they are advising 7 or 8 restaurants, only 3 were open nightly. The food was not good, I don’t know how else to say it. It was like they were trying to make things fancy and just completely ruined the food. The pool bar on the rooftop was often closed throughout the day, and the only thing to do was lay at the pool. No activities during the day. The nightly entertainment was highly lacking. Overall, I feel like my vacation was a waste. And also I didn’t even went to The beach club, because you need to take the shuttle to the beach. I don't recommend it. Go elsewhere
Stayed 5 nights in Jul 2024

8/10 Good

Olivier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, everyone was so nice and friendly, the pools and food were fantastic! I didn't like the water in the room showers, when you pick a temperature it goes from very hot to cold without me doing anything and that was unpleasant
Stayed 3 nights in Jul 2024

6/10 Okay

Ashley

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
It gives more of a hotel vibe rather than resort. It’s nice but it still seems like some of the stuff is older and has been used.. old menus.. staff seemed blah.. we booked a honey moon suite.. there was no tub in the room.. the air vent leaked water.. the fan squeaked. The balcony was nice and the room had lots of space but just didn’t have a WOW factor. My friend had a basic room and the staff would come and turn down her bed .. I had to ask for someone to even come clean ours during the day. Food was okayyy but I think I’ve been to better resorts. I will say the beach club was AMAZING!! Super clean and pretty
Stayed 4 nights in Jul 2024

10/10 Excellent

Ashley

Stayed 1 night in Jul 2024

10/10 Excellent

YASMIN E

Travelled with family
Liked: Cleanliness, amenities
This place is very nice and relaxing. not too many people The only thing I did not like is that the water was not working and the ac was not that great .
Stayed 7 nights in Jul 2024

10/10 Excellent

Rey-Mel

Stayed 4 nights in Jul 2024

6/10 Okay

Shiya

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the beach club stole money and airpods
Stayed 1 night in Jul 2024

10/10 Excellent

Edgar, Cuautitlán Izcalli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were amazing.
Stayed 4 nights in Jul 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

2/10 Terrible

Rolando

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Disappointing stay I had to move to a different property because the water stopped working. Went for anniversary and birthday was ruined. Worst vacation ever.
Stayed 5 nights in Jul 2024

10/10 Excellent

Franchesca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

sungsik

Stayed 3 nights in Jul 2024

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

8/10 Good

Kerri A, Lumberton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great job loved everything was just beautiful
Stayed 3 nights in Jul 2024

10/10 Excellent

Andrew

Liked: Property conditions & facilities
It was very good
Stayed 6 nights in Jul 2024

10/10 Excellent

Candyce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful. The master suite was the best room I’ve ever stayed in. I can’t wait to visit again and continue to recommend.
Stayed 3 nights in Jul 2024

10/10 Excellent

Cody

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this new adults only resort. Curious what it will be like when the other side is open and kids are there.
Stayed 6 nights in Jul 2024