InterContinental Presidente Cancun Resort, an IHG Hotel (Cancun, MEX): Reviews & Deals from NZ$350

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Luxury resort on the beach, with 2 outdoor swimming pools

Dates

November 2024

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Th.

Sa.

Su.

December 2024

Tu.

Th.

Sa.

Su.

Body treatments, massages on the beach, body wraps, body scrubs, facials

Daily buffet breakfast (USD 30 per person)

On the beach, white sand, beach umbrellas, beach towels

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar

Pet-friendly

Pool

Hot tub

Breakfast available

Spa

Explore the area

Boulevard Kukulkan KM 7.5, Cancun, QROO, 77500

Plaza Caracol Mall
9 min walk
Cancun Golf Club at Pok Ta Pok
11 min walk
Cancun Convention Center
13 min walk
Cancun, Quintana Roo (CUN-Cancun Intl.)
28 min drive

Room options

Signature Suite, 1 King Bed

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Down duvet

Premium bedding

154 sq m
Partial sea view
Sleeps 3
1 King Bed

Free toiletries, hair dryer, dressing gowns, slippers

Club Room, 1 King Bed (Signature)

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Down duvet

Premium bedding

60 sq m
Partial sea view
Sleeps 3
1 King Bed

Deluxe Suite, 1 Single Bed (Intercontinental)

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Down duvet

Premium bedding

60 sq m
Sleeps 2
1 Single Bed

Classic Room, 1 King Bed, Lagoon View

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Down duvet

Premium bedding

34 sq m
Lagoon view
Sleeps 2
1 King Bed

Room, 1 King Bed, Accessible

Highlights

Terrace

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Down duvet

34 sq m
Sleeps 3
1 King Bed

Classic Room, 2 Queen Beds

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Down duvet

Premium bedding

34 sq m
Sleeps 4
2 Queen Beds

Classic Room, 2 Queen Beds, Lagoon View

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Down duvet

Premium bedding

34 sq m
Lagoon view
Sleeps 4
2 Queen Beds

Classic Room, 1 Single Bed

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Down duvet

Premium bedding

34 sq m
Sleeps 2
1 Single Bed

Classic Room, 1 King Bed, Terrace

Highlights

Terrace

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Down duvet

34 sq m
Sleeps 2
1 King Bed

Room, 2 Queen Beds, Accessible

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Down duvet

Premium bedding

34 sq m
Sleeps 4
2 Queen Beds

Classic Room, 1 King Bed, Ocean View

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Down duvet

Premium bedding

34 sq m
Ocean view
Sleeps 2
1 King Bed

Room, 1 King Bed, Business Lounge Access, Lagoon View

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Down duvet

Premium bedding

34 sq m
Lagoon view
Sleeps 4
1 King Bed

Club Suite, 2 Queen Beds, Ocean View

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Separate bedroom

Tempur-Pedic bed

60 sq m
Ocean view
Sleeps 4
2 Queen Beds

Room, 2 Queen Beds, Business Lounge Access, Lagoon View

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Down duvet

Premium bedding

34 sq m
Lagoon view
Sleeps 4
2 Queen Beds

Room, 2 Queen Beds, Ocean View

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Down duvet

Premium bedding

34 sq m
Ocean view
Sleeps 4
2 Queen Beds

Club Room, 2 Queen Beds (Signature)

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Down duvet

Premium bedding

60 sq m
Partial ocean view
Sleeps 4
2 Queen Beds

Presidential Suite, 1 King Bed (Coral)

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Down duvet

Premium bedding

200 sq m
Sea view
Sleeps 3
1 King Bed

Suite, 1 King Bed, Terrace, Lagoon View

Highlights

Terrace

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Down duvet

65 sq m
Lagoon view
Sleeps 2
1 King Bed

Suite, 1 King Bed, Terrace, Ocean View

Highlights

Terrace

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Down duvet

65 sq m
Ocean view
Sleeps 2
1 King Bed

Classic Room, 1 King Bed

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Down duvet

Premium bedding

34 sq m
Sleeps 2
1 King Bed

Classic Room, 2 Queen Beds, Terrace

Highlights

Terrace

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Down duvet

34 sq m
Sleeps 4
2 Queen Beds

Club Room, 2 Queen Beds, Terrace, Ocean View

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Down duvet

Premium bedding

60 sq m
Ocean view
Sleeps 4
2 Queen Beds

Suite, 1 King Bed (Caribbean)

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Down duvet

Premium bedding

60 sq m
Sleeps 3
1 King Bed

Club Room, 1 King Bed, Terrace, Ocean View

Highlights

Terrace

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Down duvet

60 sq m
Sea view
Sleeps 4
1 King Bed

Club Suite, 1 King Bed, Ocean View

Highlights

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Separate bedroom

Tempur-Pedic bed

60 sq m
Ocean view
Sleeps 3
1 King Bed

Similar properties

Pool

Hot tub

Spa

Kids pool

for 1 night

includes taxes & fees

16 Nov - 17 Nov

About the area

Cancun

A luxury stay in Cancun awaits you at InterContinental Presidente Cancun Resort, an IHG Hotel. Within a 30-minute stroll, you'll find Cancun Convention Center and Tortuga Beach. Highlights at this beachfront resort include 3 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include beachside massages, body wraps and mani/pedis. Deck Bar is the resort's own bar. Spend the day at the beach where you'll find umbrellas, and enjoy the 5 hot tubs and 24-hour gym. 8142 square feet (756 square metres) of event facilities include 5 meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls and litter trays. There's also free self parking, along with the convenience of car rentals on site. .With a stay at this 5-property class Zona Hotelera resort, you'll be 2.8 km (1.8 mi) from Langosta Beach and 4.2 km (2.6 mi) from La Isla Shopping Mall.

View more Resorts in Cancun

What's nearby

Cancun Convention Center - 13 min walk
Forum Beach - 17 min walk
Tortuga Beach - 2 min drive
Langosta Beach - 3 min drive
La Isla Shopping Mall - 7 min drive

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 29 min drive

Restaurants

‪Club InterContinental - ‬1 min walk
‪Starbucks - ‬10 min walk
‪Lounge 24 - ‬8 min walk
‪Lobby Bar - ‬8 min walk
‪Los de Pescado - ‬4 min walk

About this property

InterContinental Presidente Cancun Resort, an IHG Hotel

Luxury resort on the beach, with 2 outdoor swimming pools

Enjoy the umbrellas and beach club on site (surcharge) for a relaxing day at the beach. At InterContinental Presidente Cancun Resort, an IHG Hotel, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Public spaces have free WiFi and wired Internet. This luxury resort also offers a 24-hour fitness centre, a garden and a terrace. Free self parking is available.

This 5-star Cancun resort is smoke free.

300 guestrooms or units

2 buildings

3 dining venues

8142 sq ft of conference space

756 sq. m of conference space

Built in 1979

Deli

Towels for the beach

Umbrellas for the beach

Cabanas by the pool (surcharge)

Poolside lounge chairs

Umbrellas for the pool

Business facilities

Conference space

Breakfast available (surcharge)

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Terrace

Garden

Gift shop

Beauty salon

Television in lobby

On-site shopping

Lift

No smoking on site

Bar or lounge

Bar on the beach

InterContinental Presidente Cancun Resort, an IHG Hotel offers 300 accommodations with minibars and a safe. Tempur-Pedic beds feature down duvets and premium bedding. 42-inch flat-screen televisions come with satellite channels and pay-per-view films.

Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: WiFi
Available in some public areas: Free WiFi and wired internet

Parking and transport

Free self parking on site
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: USD 30 for adults and USD 14 for children
3 restaurants
A bar/lounge
A beach bar
Snack bar/deli

Restaurants on site

Café Urbano
Deck Bar
El caribeño
Epicentro
Le Cap

Family friendly

2 outdoor pools
Free cot
In-room babysitting
Laundry facilities
Lifeguards on site
Playground
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

5 meeting rooms
8,142 square feet of conference space
Business centre

Outdoors

Beach towels
Beach umbrellas
Garden
On the bay
On the beach
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Body scrubs
Body wraps
Facials
In-room massages
Manicures/pedicures

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Handrails in hallways
Lift
Low-height bed
Low-height counter and sink
Low-height desk
Low-height door lock
Low-height view port in door
Pool access ramp on site
Pool hoist on site
Well-lit path to entrance
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-width doorways

2 buildings
Banquet hall
Built in 1979
Lifeguards
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Down comforter
Free cot
Hypo-allergenic bedding
Premium bedding
Tempur-Pedic mattress

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided

Entertainment

42-inch flat-screen TV with satellite channels
Pay films

Food and drink

24-hour room service
Coffee/tea maker
Minibar

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Desk chair
Iron/ironing board
Laptop workspace
Phone
Safe
Soundproofed rooms
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets: USD 30 per pet, per stay, plus a deposit of USD 30 per stay
Only dogs and cats are allowed
Pets cannot be left unattended
Food and water bowls and litter trays are available
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: USD 4.57 per accommodation, per night
Resort fee: USD 12 per accommodation, per night

The resort fee includes:

Beach access
Beach loungers
Beach towels
Business centre/computer access
Concierge service
Fitness centre access
Health club access
Housekeeping
In-room bottled water
In-room coffee
In-room safe
Pool access
Valet parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately USD 30 for adults and from USD 14 for children
Pet deposit: USD 30 per stay
Pet fee: USD 30 per pet, per stay
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

Reservations are needed for spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun InterContinental

Cancun InterContinental Presidente Resort

InterContinental Cancun Resort

InterContinental Presidente Cancun

InterContinental Presidente Cancun Resort

InterContinental Presidente Resort

InterContinental Presidente Resort Cancun

Presidente Cancun Resort InterContinental

Presidente InterContinental Resort Cancun

Presidente Resort Cancun

Intercontinental Presidente Cancun Hotel Cancun

InterContinental Presidente

Intercontinental Cancun

Frequently asked questions

What is the cancellation policy at InterContinental Presidente Cancun Resort, an IHG Hotel?

InterContinental Presidente Cancun Resort, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at InterContinental Presidente Cancun Resort, an IHG Hotel?

As of 2 Nov 2024, prices found for a 1-night stay for 2 adults at InterContinental Presidente Cancun Resort, an IHG Hotel on 2 Dec 2024 start from NZ$322.31, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at InterContinental Presidente Cancun Resort, an IHG Hotel?

Yep, InterContinental Presidente Cancun Resort, an IHG Hotel has a free self car park.

Are there any beaches close to InterContinental Presidente Cancun Resort, an IHG Hotel?

Yep, InterContinental Presidente Cancun Resort, an IHG Hotel is a short 17-minute walk from Forum Beach.

Is there a spa on site at InterContinental Presidente Cancun Resort, an IHG Hotel?

Yep, there is an onsite spa at InterContinental Presidente Cancun Resort, an IHG Hotel. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does InterContinental Presidente Cancun Resort, an IHG Hotel have a pool?

Yep, and guests love it! InterContinental Presidente Cancun Resort, an IHG Hotel has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at InterContinental Presidente Cancun Resort, an IHG Hotel?

InterContinental Presidente Cancun Resort, an IHG Hotel features 2 outdoor pools, 5 hot tubs and 3 restaurants. All guestrooms come with Tempur-Pedic beds, premium bedding and 24-hour room service.

What makes InterContinental Presidente Cancun Resort, an IHG Hotel a romantic place to stay?

Beachfront dining and romance packages, as well as comfy beds and massage services available in the guestrooms, help set the scene for a romantic weekend at InterContinental Presidente Cancun Resort, an IHG Hotel.

Is InterContinental Presidente Cancun Resort, an IHG Hotel family-friendly?

You bet! With amenities such as a playground and 2 outdoor pools, as well as childcare services and free infant beds in the guestrooms, it's no surprise that InterContinental Presidente Cancun Resort, an IHG Hotel is a hit with families.

Does InterContinental Presidente Cancun Resort, an IHG Hotel serve breakfast?

You bet, our visitors highly rate the buffet breakfast here! Offered daily from 6:30 AM to 11:30 AM, this is the perfect place to fuel up for a big day full of adventure.

Is there a free airport shuttle available at InterContinental Presidente Cancun Resort, an IHG Hotel?

No, InterContinental Presidente Cancun Resort, an IHG Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at InterContinental Presidente Cancun Resort, an IHG Hotel?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at InterContinental Presidente Cancun Resort, an IHG Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at InterContinental Presidente Cancun Resort, an IHG Hotel?

Cats and dogs are welcome at InterContinental Presidente Cancun Resort, an IHG Hotel, with food and water bowls and litter trays on offer.

Is there a golf course on site at InterContinental Presidente Cancun Resort, an IHG Hotel?

There isn't one on site, but Cancun Golf Club at Pok Ta Pok is a short 11-minute walk away.

InterContinental Presidente Cancun Resort, an IHG Hotel Reviews

8.8

Excellent

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

8/10 Good

PATHPORN

Travelled with family

3 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Here for 2 nd time . Hotel was great , great services , room clean but need some improvements. Biggest concern for us is the air conditioning is not cold it is high as 22.5 F at the coldest . But it is still not cold enough for the hot weather outside. The maintenance “ Try to fixed “ but still same temperature . We asked again bout the air conditioning so at the end the give us the fan to use . It shouldn’t a problem but it is . Room is clean but in general is ok .

Stayed 1 night in Aug 2024

10/10 Excellent

Yung Jui

3 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jul 2024

10/10 Excellent

GUOBIN

Travelled with family

3 Aug 2024

Liked: Cleanliness, staff & service, room comfort

Stayed 3 nights in Jul 2024

10/10 Excellent

George

Travelled with family

2 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very clean, beautiful beach, the staff very helpful. Very nice property in general. What we didn't like was the prices of the food and drinks at the restaurant within the property. Extremely expensive! The breakfast buffet around $40.00 dls cnd a person! An espresso $7.00 dls cnd and so on...ridiculous! There are some options for breakfast across the street from the property, not bad.

Stayed 7 nights in Jul 2024

10/10 Excellent

Philip

Travelled with family

2 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was a clean and safe stay

Stayed 3 nights in Jul 2024

10/10 Excellent

Carlos

31 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The Beach was phenomenal

Stayed 6 nights in Jul 2024

8/10 Good

Paul, Manhattan

31 Jul 2024

Liked: Cleanliness

Stayed 1 night in Jul 2024

6/10 Okay

Velma

Travelled with family

30 Jul 2024

Disliked: Staff & service

Every year I visit Intercontinental and this visit was different. When we arrived check in lasted 1.5 hours and would’ve been longer had I not gotten up to inquire why my room was taking so long, it was also way past 3p and check in time and our rooms still were not ready. The grounds seem a bit worn and the food was not good. We went out to find food often because the restaurants with exception of Le Cap were not good. Staff also was not as attentive as in the past. There was so much algae on the beach and have never seen it this way in previous times. It grossed me out to get in the water. The hotel and grounds reeked in raw sewage smell where my parent's room was asked to run water for an hour and came out brown and black and smelled like sewage. I will not return here and sad because this was our usual spot. The hotel went from a 4 star to a very low 3 in my eyes.

Stayed 6 nights in Jul 2024

10/10 Excellent

LUIS

Travelled with family and small children

29 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 7 nights in Jul 2024

10/10 Excellent

victor

Travelled with family, Travelled with family and small children

27 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Extremely Clean. Everywhere. Great restaurants. Great food. Great staff. Friendly, attentive. Go the extra mile. Best beach spot in Cancun. Like a pool. Quiet even when at max capacity. I comeback every year with my family for a week for the mentioned reasons. I love this Hotel.

Stayed 7 nights in Jul 2024

4/10 Poor

Monica

27 Jul 2024

Stayed 5 nights in Jul 2024

10/10 Excellent

Fernando

25 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Jul 2024

10/10 Excellent

Lilia Angelica

Travelled with family, Travelled with family and small children

25 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was very clean, beautiful pools, access to the beach, and good restaurants. The staff is very friendly and helpful. I would definitely recommend.

Stayed 5 nights in Jul 2024

2/10 Terrible

SUNGMAN

24 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Jul 2024

10/10 Excellent

andrea

Travelled with family

24 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

everything

Stayed 5 nights in Jul 2024

10/10 Excellent

Rafael

24 Jul 2024

Liked: Property conditions & facilities

Hotel was well maintained, room was clean and cleaning service was friendly and excellent. Location was great, food was delicious, we tried both the buffet and from the menu. Beach are was amazing, beautiful sand and crystal clear water. The only negative was the cost of drinks and food at the bar area. I would highly recommend the hotel

Stayed 4 nights in Jul 2024

10/10 Excellent

Krista

Travelled with family and small children

22 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved staying here. Unfortunately when we were there there was a large family ( 20 ) staying there also that did not feel the need to follow the rules ( no fault of the hotel) however, security was present and stayed present to make sure no one was going to get hurt! Our favorites were Guillermo en el “happy hour” and Roscio del “front desk”. Muy muy muy atentos para todo y se acirdaron de nosotros siempre. Buena gente!!!!! Pero la verdad todos… TODOS muy amable, atentos y listos para ayudarnos. No podemos esperar para regresar!

Stayed 5 nights in Jul 2024

10/10 Excellent

Richard

Travelled with partner

21 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was beautiful inside. Amenities and spa. Activity sign ups on site. Room was spacious only thing we felt it needed was a microwave for those on long stays. Will be using again.

Stayed 7 nights in Jul 2024

6/10 Okay

Shane

21 Jul 2024

Stayed 1 night in Jul 2024

10/10 Excellent

Kavitha

Travelled with family, Travelled with family and small children

20 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Love this hotel! Good service, clean rooms, perfect location 😍 The staff was the best in my opinion. They were so nice, so polite, so welcoming, so professional 😍 We stayed here for a week and our experience 😍 Our room had a great view of the ocean ✋ we had a Great stay ✋😍

Stayed 4 nights in May 2024

10/10 Excellent

Rachelle

Travelled with family, Travelled with family and small children, Travelled with partner

19 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely and safe hotel. Best stay and can't wait to go back!

Stayed 5 nights in Jul 2024

10/10 Excellent

Jodi Lynn

Travelled with family

19 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A very beautiful property with a quiet and relaxed vibe. Beach was easy to access and was beautiful. Service was top notch. Complimentary breakfast and happy hour were the icing on the top.

Stayed 5 nights in Jul 2024

10/10 Excellent

LYNDA

Travelled with family and small children

18 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

lounged dining was amazing Jonathan and marcus made sure we were comfortable and well taken care of at all times excellent serv ice all aroun

Stayed 5 nights in Jul 2024

10/10 Excellent

Matthew, New York

18 Jul 2024

Stayed 7 nights in Jul 2024

6/10 Okay

Erika

Travelled with family

18 Jul 2024

Disliked: Room comfort

Stayed 7 nights in Jul 2024

InterContinental Presidente Cancun Resort, an IHG Hotel

Photo gallery for InterContinental Presidente Cancun Resort, an IHG Hotel

Reviews

Excellent

Popular amenities

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Room options

View all photos for Signature Suite, 1 King Bed

Signature Suite, 1 King Bed

Highlights

View all photos for Club Room, 1 King Bed (Signature)

Club Room, 1 King Bed (Signature)

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View all photos for Deluxe Suite, 1 Single Bed (Intercontinental)

Deluxe Suite, 1 Single Bed (Intercontinental)

Highlights

View all photos for Classic Room, 1 King Bed, Lagoon View

Classic Room, 1 King Bed, Lagoon View

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View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

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View all photos for Classic Room, 2 Queen Beds

Classic Room, 2 Queen Beds

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View all photos for Classic Room, 2 Queen Beds, Lagoon View

Classic Room, 2 Queen Beds, Lagoon View

Highlights

View all photos for Classic Room, 1 Single Bed

Classic Room, 1 Single Bed

Highlights

View all photos for Classic Room, 1 King Bed, Terrace

Classic Room, 1 King Bed, Terrace

Highlights

View all photos for Room, 2 Queen Beds, Accessible

Room, 2 Queen Beds, Accessible

Highlights

View all photos for Classic Room, 1 King Bed, Ocean View

Classic Room, 1 King Bed, Ocean View

Highlights

View all photos for Room, 1 King Bed, Business Lounge Access, Lagoon View

Room, 1 King Bed, Business Lounge Access, Lagoon View

Highlights

View all photos for Club Suite, 2 Queen Beds, Ocean View

Club Suite, 2 Queen Beds, Ocean View

Highlights

View all photos for Room, 2 Queen Beds, Business Lounge Access, Lagoon View

Room, 2 Queen Beds, Business Lounge Access, Lagoon View

Highlights

View all photos for Room, 2 Queen Beds, Ocean View

Room, 2 Queen Beds, Ocean View

Highlights

View all photos for Club Room, 2 Queen Beds (Signature)

Club Room, 2 Queen Beds (Signature)

Highlights

View all photos for Presidential Suite, 1 King Bed (Coral)

Presidential Suite, 1 King Bed (Coral)

Highlights

View all photos for Suite, 1 King Bed, Terrace, Lagoon View

Suite, 1 King Bed, Terrace, Lagoon View

Highlights

View all photos for Suite, 1 King Bed, Terrace, Ocean View

Suite, 1 King Bed, Terrace, Ocean View

Highlights

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed

Highlights

View all photos for Classic Room, 2 Queen Beds, Terrace

Classic Room, 2 Queen Beds, Terrace

Highlights

View all photos for Club Room, 2 Queen Beds, Terrace, Ocean View

Club Room, 2 Queen Beds, Terrace, Ocean View

Highlights

View all photos for Suite, 1 King Bed (Caribbean)

Suite, 1 King Bed (Caribbean)

Highlights

View all photos for Club Room, 1 King Bed, Terrace, Ocean View

Club Room, 1 King Bed, Terrace, Ocean View

Highlights

View all photos for Club Suite, 1 King Bed, Ocean View