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Krystal Cancun

3.5 star property
Family fun on the beach, with outdoor pool, near Forum Beach

Photo gallery for Krystal Cancun

View from room
Outdoor wedding area
Poolside bar
Outdoor pool, pool loungers
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot tub
  • Bar
  • Breakfast available
  • Room service
  • Pool
  • Housekeeping
The current price is NZ$398
includes taxes & fees
30 Mar - 31 Mar

Explore the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Cancun Convention Center
    ‪3 min walk‬
  • Gaviota Azul Beach
    ‪3 min walk‬
  • Forum Beach
    ‪4 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

Minibar, in-room safe, blackout curtains, soundproofing

Romantic Room, 1 King Bed, Balcony, Oceanfront

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View | View from room

Standard Room, 2 Double Beds, City View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | View from room

Standard Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
LED TV
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

Minibar, in-room safe, blackout curtains, soundproofing

Club Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 34 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Balcony, Ocean View

Minibar, in-room safe, blackout curtains, soundproofing

Deluxe Room, Balcony, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Dining table
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Dining table
LED TV
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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Aerial view

Emporio Cancun Optional All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
3.9 out of 5, Good, (1629)
The price is NZ$885
for 1 room
includes taxes & fees
18 Mar - 19 Mar
Emporio Cancun Optional All Inclusive

About the area

Cancun

At Krystal Cancun, you'll be connected to the convention centre and 3.4 km (2.1 mi) from La Isla Shopping Mall. Highlights at this beachfront resort include 4 restaurants, 3 bars/lounges and a full-service spa. .A day of pampering can include massages and body wraps along with aromatherapy and mani/pedis. The restaurant, El Mortero, serves Mexican cuisine and is open for dinner. For a drink, you can stop by the resort's own poolside bar. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site outdoor swimming pool and free kids' club. Additionally, you'll find free Wi-Fi in public areas, a gym and a hot tub. Buffet breakfast is available daily between 6:30 AM and 11:30 AM. There's also free valet parking, along with the convenience of car rentals on site. .Sights within a 10-minute drive of this 3.5-property class Zona Hotelera resort include Aquaworld and El Rey Ruins.
View more Resorts in CancunOpens in a new window

What's nearby

  • Cancun Convention Center - 3 min walk
  • Gaviota Azul Beach - 3 min walk
  • Forum Beach - 4 min walk
  • La Isla Shopping Mall - 5 min drive
  • Hotel Zone Beaches - 12 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 26 min drive

Restaurants

  • ‪Hooters - ‬3 min walk
  • ‪Mandala - ‬3 min walk
  • ‪Monkey Business - ‬3 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬6 min walk
  • ‪Casa Tequila - ‬5 min walk

About this property

Krystal Cancun

Family fun on the beach, with outdoor pool, near Forum Beach
Krystal Cancun offers its guests a full-service spa, an outdoor pool, and Access to hot tub. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

There are 5 meeting rooms available. A children's pool, a fitness centre, and a sauna are also featured at the family-friendly Krystal Cancun. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Cancun resort is smoke free.

  • 502 guestrooms or units
  • 8 levels
  • 4 buildings
  • 4 dining venues
  • 3 bars or lounges
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar by the pool
  • Swim-up bar
Krystal Cancun offers 502 accommodations with minibars and laptop-compatible safes. 42-inch LED televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 390 for adults and MXN 195 for children
  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mortero
  • Las Velas
  • Mediterraneo

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's books
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • Lift (91 centimetre wide door)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Cancun

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 390 for adults and from MXN 195 for children
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Frequently asked questions

What is the cancellation policy at Krystal Cancun?

Krystal Cancun offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Krystal Cancun?

As of 4 Mar 2025, prices found for a 1-night stay for 2 adults at Krystal Cancun on 30 Mar 2025 start from NZ$390.70, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Krystal Cancun?

Yep, Krystal Cancun has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to Krystal Cancun?

Yep, Krystal Cancun is a short 3-minute walk from Gaviota Azul Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at Krystal Cancun?

Yep, there is an onsite spa at Krystal Cancun. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Krystal Cancun have a pool?

Yep, and guests love it! Krystal Cancun has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Krystal Cancun?

Krystal Cancun features a full-service spa, an outdoor pool and 4 restaurants.

What makes Krystal Cancun a romantic place to stay?

1 hot tub and poolside dining, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Krystal Cancun.

Is Krystal Cancun family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as children's books and childcare services in the guestrooms, it's no surprise that Krystal Cancun is a hit with families.

Does Krystal Cancun serve breakfast?

Sure does, buffet brekkie is on offer daily between 6:30 AM and 11:30 AM.

Is there a free airport shuttle available at Krystal Cancun?

No, Krystal Cancun does not offer an airport shuttle service.

Is there a bar or restaurant at Krystal Cancun?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Krystal Cancun?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Krystal Cancun?

No, pets and service animals are not allowed.

Krystal Cancun Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 550 out of 1365 reviews
Rating 8 - Good. 299 out of 1365 reviews
Rating 6 - Okay. 211 out of 1365 reviews
Rating 4 - Poor. 129 out of 1365 reviews
Rating 2 - Terrible. 176 out of 1365 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Saul

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Room AC out twice out of our stay and restroom toilet malfunctions. Called front desk throughout the night no answer. Bar staff manager very unprofessional and rude. Area to beach was nice and can’t complain.
Stayed 4 nights in Nov 2024

10/10 Excellent

Antonio, Newbury Park

Stayed 1 night in Nov 2024

8/10 Good

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Ernesto

Stayed 2 nights in Nov 2024

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and the people were awesome. The beach was breathe taking. The staff was very nice and inviting. Ourtour guide samuel and ariel was very helpful. We will e coming back to stay in a suite. Thanks so much for the hospitality!!!
Stayed 3 nights in Nov 2024

10/10 Excellent

Agustin

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The tv on the room never had service reported many times, first 2 days there was only one bath towel per person, hair dryer didnt work, hot water was brown and stinky
Stayed 4 nights in Nov 2024

4/10 Poor

Michelle

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Location is convenient as it is walking distance to restaurants and bars. The hotel is extremely worn and outdated. We did not have towels in our room when we arrived, not very many tv channels came through on the tv, and there was a power outage on our last day. I would not stay at this hotel in the future,
Stayed 4 nights in Nov 2024

10/10 Excellent

Miguel

Stayed 1 night in Oct 2024

8/10 Good

Ruth M Adorno

Liked: Cleanliness, staff & service, amenities
Property was very nice and clean. Three minor issues are that breakfast items get restocked slow, we waited for bacon every morning. Also, the safe in our room wasn't working and the bathroom floor around the toilet was always wet as if it was leaking. Other than that it is very beautiful and staff was very nice and accomadating.
Stayed 3 nights in Nov 2024

10/10 Excellent

Jeannette

Liked: Cleanliness, staff & service, property conditions & facilities
Great hospitality, location and staff. Can improve on the room air-conditioner.
Stayed 1 night in Nov 2024

8/10 Good

Gladys

Stayed 4 nights in Oct 2024

8/10 Good

James N, Allentown

Liked: Cleanliness, staff & service
Great staff
Stayed 7 nights in Oct 2024

10/10 Excellent

Mirlinda

Liked: Property conditions & facilities
Great service
Stayed 5 nights in Oct 2024

6/10 Okay

plata mendoza

Stayed 1 night in Oct 2024

10/10 Excellent

Javier, Harrisonburg

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente Krystal Cancun
Stayed 1 night in Oct 2024

8/10 Good

Andrea Shazel

Stayed 4 nights in Jun 2024

10/10 Excellent

Javier, Harrisonburg

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente Krystal Cancun
Stayed 1 night in Oct 2024

10/10 Excellent

Cristian

Stayed 5 nights in Jul 2024

6/10 Okay

Fly with

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
La limpieza de las habitaciones deja mucho que desear
Stayed 2 nights in Oct 2024

8/10 Good

Fernando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Adriana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was nice but the elevator took a long time. It was usually full and had long waits, other than that had a good time.
Stayed 1 night in Oct 2024

6/10 Okay

Tahir

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Amenities
Disliked: Property conditions & facilities
Property is old. Our sink was clogged beds are cheap and hard. But beach and pool ans location. Is amazing. Right next to all and pharmacy
Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

jovanna

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

Oscar

Stayed 1 night in Oct 2024