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Live Aqua Beach Resort Cancún - Adults Only - All Inclusive

5.0 star property
Adults-only beachfront property with 7 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Live Aqua Beach Resort Cancún - Adults Only - All Inclusive

Exterior
Lobby
On the beach, sun-loungers, beach umbrellas, beach towels
Beach/ocean view
Lobby

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
  • Bar
  • All-inclusive
  • Pet-friendly
  • Room service
  • Parking included
The price is NZ$1,335
includes taxes & fees
23 Dec - 24 Dec

Explore the area

Map
Blvd. Kukulcan KM.12.5, Zona Hotelera, Cancun, QROO, 77500
  • Cancun Interactive Aquarium
    4 min walk
  • Ryoshi
    1 min walk
  • Cancun Bus Station ADO
    15 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    20 min drive

Room options

View all photos for Suite, 1 King Bed, Jetted Tub, Oceanfront (Aqua)

Egyptian cotton sheets, premium bedding, down duvets, minibar

Suite, 1 King Bed, Jetted Tub, Oceanfront (Aqua)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free rollaway/extra beds
Smart TV
Hypo-allergenic bedding
Premium bedding
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking, Oceanfront (Aqua Club)

Egyptian cotton sheets, premium bedding, down duvets, minibar

Premium Room, 2 Double Beds, Non Smoking, Oceanfront (Aqua Club)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Smart TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
  • 33 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Non Smoking, Oceanfront (Aqua Club)

Egyptian cotton sheets, premium bedding, down duvets, minibar

Premium Room, 1 King Bed, Non Smoking, Oceanfront (Aqua Club)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free rollaway/extra beds
Smart TV
Hypo-allergenic bedding
Premium bedding
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, Ocean View

Egyptian cotton sheets, premium bedding, down duvets, minibar

Premium Room, 1 King Bed, Non Smoking, Ocean View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free rollaway/extra beds
Smart TV
Hypo-allergenic bedding
Premium bedding
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking, Ocean View

Egyptian cotton sheets, premium bedding, down duvets, minibar

Premium Room, 2 Double Beds, Non Smoking, Ocean View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Smart TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
  • 33 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Non Smoking, Oceanfront

Egyptian cotton sheets, premium bedding, down duvets, minibar

Premium Room, 2 Double Beds, Non Smoking, Oceanfront

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Smart TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
  • 33 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Non Smoking, Oceanfront

Egyptian cotton sheets, premium bedding, down duvets, minibar

Premium Room, 1 King Bed, Non Smoking, Oceanfront

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Smart TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking, Garden View

Egyptian cotton sheets, premium bedding, down duvets, minibar

Premium Room, 2 Double Beds, Non Smoking, Garden View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Smart TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
  • 34 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Non Smoking, Garden View

Premium Room, 1 King Bed, Non Smoking, Garden View

Premium Room, 1 King Bed, Non Smoking, Garden View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Smart TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Terrace, Oceanfront

Egyptian cotton sheets, premium bedding, down duvets, minibar

Premium Room, 1 King Bed, Terrace, Oceanfront

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free rollaway/extra beds
Smart TV
Hypo-allergenic bedding
Premium bedding
  • 43 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Terrace, Oceanfront

Egyptian cotton sheets, premium bedding, down duvets, minibar

Premium Room, 2 Double Beds, Terrace, Oceanfront

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Smart TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
  • 44 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite (Honey Moon)

Egyptian cotton sheets, premium bedding, down duvets, minibar

Suite (Honey Moon)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free rollaway/extra beds
Smart TV
Hypo-allergenic bedding
Premium bedding
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Tierra)

Suite (Tierra)

Suite (Tierra)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free rollaway/extra beds
Smart TV
Hypo-allergenic bedding
Premium bedding
  • 69 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Partial Ocean View

Premium Room, 1 King Bed, Partial Ocean View

Premium Room, 1 King Bed, Partial Ocean View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Smart TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Viento)

Egyptian cotton sheets, premium bedding, down duvets, minibar

Suite (Viento)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free rollaway/extra beds
Smart TV
Hypo-allergenic bedding
Premium bedding
  • 59 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Wellness Aqua)

Egyptian cotton sheets, premium bedding, down duvets, minibar

Suite (Wellness Aqua)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Smart TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Partial Ocean View

Egyptian cotton sheets, premium bedding, down duvets, minibar

Premium Room, 2 Double Beds, Partial Ocean View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Smart TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton bed sheets
  • Sleeps 3
  • 2 Double Beds

Similar properties

Exterior

Hyatt Zilara Cancun - Adults Only - All Inclusive

Pool
Hot tub
All-inclusive
Spa
4.7 out of 5, Exceptional, (1988)
Hyatt Zilara Cancun - Adults Only - All Inclusive

About the area

Cancun

A luxury stay in Cancun awaits you at Live Aqua Beach Resort Cancún - Adults Only - All Inclusive. Within steps you'll find Tequila Museum and La Isla Shopping Mall within a short 5-minute stroll. Highlights at this all-inclusive property include 8 restaurants, 7 outdoor swimming pools and a full-service spa. .A day of pampering at Spa Aqua can include beachside massages, body wraps and body scrubs along with hydrotherapy and thalassotherapy. The buffet restaurant, SIE7E, is open for breakfast, lunch and dinner. With 3 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site nightclub and gym. Other amenities include free Wi-Fi in public areas, a Turkish bath/hammam and a sauna. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free valet parking. .Attractions within a 10-minute drive of this 5-property class Zona Hotelera property include Cancun Convention Center and Iberostar Cancun Golf Course.

What's nearby

  • Cancun Interactive Aquarium - 4 min walk
  • La Isla Shopping Mall - 4 min walk
  • Marlin Beach - 8 min walk
  • Cancun Convention Center - 4 min drive
  • Tortuga Beach - 8 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive

Restaurants

  • ‪Duna Pool Bar - ‬4 min walk
  • ‪El Fish Fritanga - ‬7 min walk
  • ‪Andiamo - ‬8 min walk
  • ‪Los Chachalacos - ‬8 min walk
  • ‪Cambalache - ‬3 min walk

About this property

Live Aqua Beach Resort Cancún - Adults Only - All Inclusive

Adults-only beachfront property with 7 outdoor pools
Live Aqua Beach Resort Cancún - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Live Aqua Beach Resort Cancún - Adults Only - All Inclusive, you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This all-inclusive property also offers a health club, a steam room and a garden. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Cancun property.

  • 1 building
  • 371 guestrooms or units
  • 9 levels
  • 8 dining venues
  • 3 bars or lounges
  • Conference rooms
  • Built in 2005
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Live Aqua Beach Resort Cancún - Adults Only - All Inclusive offers 371 accommodations with iPod docking stations and DVD players. Rooms open to balconies or patios. This accommodation offers separate sitting areas. Beds feature Egyptian cotton sheets, down duvets and premium bedding. 65-inch Smart televisions come with premium satellite channels. Coffee/tea makers and minibars are provided. Bathrooms include baths or showers, dressing gowns, slippers and designer toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Spa Aqua has massage/treatment rooms. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and thalassotherapy. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Preferred Hotels & Resorts.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 3 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • AZUR
  • MB
  • SIE7E
  • Varenna

Things to do

  • 7 outdoor pools
  • Billiards/pool table
  • Full-service spa
  • Health club
  • Nightclub
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa treatment rooms
  • Spa tub
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 65-inch smart TV with premium cable/satellite channels
  • DVD player
  • IPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per night
  • Only dogs are allowed
  • Weight limit: 44 lb per pet
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 100 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
On-site parties or group events are strictly prohibited
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. On-site parties or group events are strictly prohibited.
    Cashless payment methods are available for all transactions.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Aqua All Inclusive
Aqua Cancun All Inclusive
Cancun All Inclusive Live Aqua
Cancun Aqua
Live Aqua Adults Only
Live Aqua Adults Only All Inclusive
Live Aqua Cancun Adults Only
Live Aqua Cancun All Inclusive
Live Cancun All Inclusive
Live Aqua Cancun Adults All Inclusive Hotel
Live Aqua Adults All Inclusive Hotel
Live Aqua Cancun Adults All Inclusive
Live Aqua Adults All Inclusive
Live Aqua Cancun Adults
Live Aqua Beach Resort Cancún Adults Only All Inclusive
Live Aqua Cancun Adults Only All Inclusive
Live Aqua Beach Resort Cancún All Inclusive Adults Cancun
Live Aqua Beach Resort Cancún All Inclusive Adults
Live Aqua Beach Cancún All Inclusive Adults Cancun
Live Aqua Beach Cancún All Inclusive Adults
Live Aqua Cancun Inclusive

Frequently asked questions

What is the cancellation policy at Live Aqua Beach Resort Cancún - Adults Only - All Inclusive?

Live Aqua Beach Resort Cancún - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Live Aqua Beach Resort Cancún - Adults Only - All Inclusive?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Live Aqua Beach Resort Cancún - Adults Only - All Inclusive on 23 Dec 2024 start from NZ$1,326.90, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Live Aqua Beach Resort Cancún - Adults Only - All Inclusive?

Yep, Live Aqua Beach Resort Cancún - Adults Only - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Live Aqua Beach Resort Cancún - Adults Only - All Inclusive?

Yep, Live Aqua Beach Resort Cancún - Adults Only - All Inclusive is a short 8-minute walk from Hotel Zone Beaches.

Is there a spa on site at Live Aqua Beach Resort Cancún - Adults Only - All Inclusive?

Yep, Spa Aqua is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Live Aqua Beach Resort Cancún - Adults Only - All Inclusive have a pool?

Yep, and guests love it! Live Aqua Beach Resort Cancún - Adults Only - All Inclusive has 7 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Live Aqua Beach Resort Cancún - Adults Only - All Inclusive?

Live Aqua Beach Resort Cancún - Adults Only - All Inclusive features 7 outdoor pools, a full-service spa and a nightclub. All guestrooms come with premium bedding and 24-hour room service.

What makes Live Aqua Beach Resort Cancún - Adults Only - All Inclusive a romantic place to stay?

A hot tub and ocean-view dining, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Live Aqua Beach Resort Cancún - Adults Only - All Inclusive.

Is Live Aqua Beach Resort Cancún - Adults Only - All Inclusive family-friendly?

No, Live Aqua Beach Resort Cancún - Adults Only - All Inclusive is an adults-only property.

Is there a free airport shuttle available at Live Aqua Beach Resort Cancún - Adults Only - All Inclusive?

No, Live Aqua Beach Resort Cancún - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Live Aqua Beach Resort Cancún - Adults Only - All Inclusive?

Yep, they've got a beach bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Live Aqua Beach Resort Cancún - Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Live Aqua Beach Resort Cancún - Adults Only - All Inclusive?

Dogs are welcome at Live Aqua Beach Resort Cancún - Adults Only - All Inclusive, with food and water bowls on offer. Just so you know, there's a weight limit of up to 20 kg per pet.

Live Aqua Beach Resort Cancún - Adults Only - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1306 out of 1791 reviews" "
Rating 8 - Good. 263 out of 1791 reviews" "
Rating 6 - Okay. 140 out of 1791 reviews" "
Rating 4 - Poor. 42 out of 1791 reviews" "
Rating 2 - Terrible. 40 out of 1791 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Marco V

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 3 nights in Sep 2024

10/10 Excellent

Nikhil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Berlin, Mario, Franky, Frank, Anatolio, so many each servers and employees of this Hotel were amazing. Can’t thank enough to each and everyone.
Stayed 5 nights in Sep 2024

6/10 Okay

Victor

Stayed 4 nights in Aug 2024

10/10 Excellent

steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing Ashley is so wonderful definitely get this 10 out of 10 Great food and great customer service.
Stayed 5 nights in Jul 2024

10/10 Excellent

Jose

Liked: Cleanliness
Stayed 3 nights in Sep 2024

10/10 Excellent

Kay

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service was outstanding!!
Stayed 4 nights in Sep 2024

10/10 Excellent

Gemma Andrada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time visit to Cancun and Mexico in general and staying in an all-inclusive resort! Live Aqua is very clean, super friendly and helpful staff, and the dining options are very diverse! The ocean views are absolutely STUNNING and breath taking! La Isla mall is also right across the street so shopping can be just a short walk away, but you’ll never want to leave this place! There’s so many activities throughout the day everyday from pool aerobics, bingo, crafts, live entertainment/DJ at night and more! Many different types of heated pools and private beach right on the property! If you forget or need something, you can go right downstairs to their convenience store/gift shop and purchase your necessities like snacks, toothbrush/toothpaste, medication, accessories, bug spray, sunblock, jewelry, swimsuit and trunks, souvenirs, clothes and much more! Gym is also nice. The Starbucks is also located in the same area! The Starbucks menu is very limited, but they still have the basic coffees and it’s still an awesome point to have within the resort. Never had any problems here and I would DEFINITELY recommend and come back again!
Stayed 6 nights in Sep 2024

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the central location, the food was amazing, loved the pools, great service. We had 2 rooms, air conditioning did not work to full potential but was fixed second day. Refrigerator in 2nd room did not cool well. Will be going back.
Stayed 6 nights in Sep 2024

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

10/10 Excellent

Kajuan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 4 nights in Sep 2024

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are welcoming and friendly from the time you pull up to the resort. The resort, beach, and pools are all clean. The food and drinks were all great! The entertainment is okay. The adults my stay were older, so they really weren't clapping and enjoying themselves like I was. Staff don't expect tips, but I would suggest taking cash to tip anyway. Siete was my favorite restaurant and the street food kept me full! I'm definitely coming back!!!
Stayed 3 nights in Sep 2024

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 3 nights in Sep 2024

10/10 Excellent

Amber

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was easily assessable from the rooms once we got the lay of the land. All of the dining options were incredible especially MB. But the highlight of the trip was the staff. They were engaging, kept the drinks flowing, the entertainment staff was incredible!
Stayed 7 nights in Sep 2024

6/10 Okay

Geoanny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was great
Stayed 4 nights in Sep 2024

8/10 Good

Christopher Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was disappointed in learning you could only order drinks at the beach but not food items. They would only allow food to be ordered at the pool. They also have an air freshener system in the hallways that lets out a strong and nauseating odor. There was a wide variety of food options throughout the hotel but the room service food needs work. The quality was not that great. It was obvious none of the food was fresh and almost everything had been frozen. The pool only had decent music during activities but after that it was just some stock grocery store like music. The staff were all outstanding, polite, and went out of their way to help us. I think the things that could improve take place at the corporate level. That being the food quality. At other resorts they give you a guest check after you order food and drinks so you can charge the tips for the staff to your room. That is not a common here unless you ask for it. Otherwise you will need to carry cash to tip all the staff who provide your services all day. This hotel is also directly across the street from a large shopping mall with additional dining options as well as a movie theater and a casino. Overall this is a great hotel..
Stayed 5 nights in Sep 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was huge and amazing
Stayed 4 nights in Sep 2024

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Live aqua was everything we wanted. Quality food, great staff, perfect crowd. We were looking to relax, people watch and enjoy great food & we did. The staff was amazing.
Stayed 5 nights in Sep 2024

10/10 Excellent

Michael

Stayed 3 nights in May 2024

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Kirby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spending my honeymoon there we had a personal tour from Carlos to see the McCaw birds. He explained their habitat and let us perch the birds and fed them sun flower seeds. We had a cabana everyday, the bar next to the pool was awesome and the bartenders always made sure we had a drink. The only issue was with the toilet in the rooms. They were very small and low to the ground. We upgraded to a suite with Butler service. Not sure what the Butler did but answer our questions. Rodrigo was his name and so was Kenya. Never heard anything from Kenya. We enjoyed the room service as all of the meals were wonderful. I would recommend this resort to anyone looking for some quiet time with no children present. This is an Adults Only resort. Guellermo did an excellent job in the Premier Level club on the 5th floor serving appetizers and drinks.
Stayed 5 nights in Sep 2024

8/10 Good

Da thao

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the reception
Stayed 5 nights in Sep 2024

6/10 Okay

Jessica

Travelled with partner
Liked: Cleanliness, staff & service
My shower was had poor water pressure, my television didn't work, one of my sinks was stopped up. Room service selection was not good. The food choices were very limited and the food was average. There was very to do at the resort as far as entertainment. I had VIP access but they wanted me to pay for a cabana. Overall I was disappointed because this was my wedding anniversary and it fell short of my expectations for the experience I was expecting. The only positive was the bed was comfortable and the wait staff was friendly.
Stayed 2 nights in Sep 2024

10/10 Excellent

TIESHA B

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVE IT
Stayed 3 nights in Aug 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and customer service 10/10
Stayed 4 nights in Aug 2024

10/10 Excellent

E. Yanneth

Travelled with partner
Service was amazing. Very attentive
Stayed 2 nights in Sep 2024