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Marriott Cancun, An All-Inclusive Resort

4.5 star property
Beachfront property with calming spa services
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Marriott Cancun, An All-Inclusive Resort

10 restaurants, lunch, dinner served; seafood
Exterior
Exterior
10 restaurants, lunch, dinner served; seafood
Premium bedding, down duvets, minibar, in-room safe

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • All-inclusive
    All-inclusive
  • Spa
    Spa
  • Room service
    Room service
  • Gym
    Gym

Explore the area

Map
Boulevard Kukulcan, Retorno Chac L-41, Zona Hotelera, Cancun, QROO, 77500
  • Aquaworld
    7 min walk
  • Ballenas Beach
    10 min walk
  • Oasis Arena
    16 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    18 min drive

Room options

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, View (Oceanfront)

Room, 1 King Bed with Sofa bed, Non Smoking (Oceanfront)

Room, 1 King Bed with Sofa bed, Non Smoking, View (Oceanfront)

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Blackout curtains
Down duvet
Premium bedding
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Non Smoking, View (Oceanfront)

Room, 2 Double Beds, Non Smoking (Oceanfront)

Room, 2 Double Beds, Non Smoking, View (Oceanfront)

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Blackout curtains
Premium bedding
Down duvet
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Resort View

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed with Sofa bed, Non Smoking, Resort View

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Blackout curtains
Down duvet
Premium bedding
  • 39 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Blackout curtains
Premium bedding
Down duvet
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Double Bed, Non Smoking, Partial Ocean View (Balcony)

Premium bedding, down duvets, minibar, in-room safe

Room, 1 Double Bed, Non Smoking, Partial Ocean View (Balcony)

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Blackout curtains
Down duvet
Premium bedding
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 2 Double Beds, Non Smoking, Partial Ocean View

Premium bedding, down duvets, minibar, in-room safe

Room, 2 Double Beds, Non Smoking, Partial Ocean View

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Blackout curtains
Down duvet
Premium bedding
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking, Resort View (Balcony)

Premium bedding, down duvets, minibar, in-room safe

Room, 2 Double Beds, Non Smoking, Resort View (Balcony)

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Blackout curtains
Down duvet
Premium bedding
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View

Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View

Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Blackout curtains
Down duvet
Premium bedding
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Oceanfront

Suite, 1 Bedroom, Non Smoking, Oceanfront | Living room

Suite, 1 Bedroom, Non Smoking, Oceanfront

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Blackout curtains
Premium bedding
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Balcony

Suite, 1 Bedroom, Balcony | Living room

Suite, 1 Bedroom, Balcony

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Blackout curtains
Premium bedding
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Separate bedroom
Sofa bed
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

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About the area

Cancun

You'll be connected to the convention centre at Marriott Cancun, An All-Inclusive Resort, and within just a 15-minute stroll of Aquaworld and Ballenas Beach. Highlights at this luxury property include 10 restaurants, 2 bars/lounges and an outdoor swimming pool. .A day of pampering can include beachside massages and mani/pedis. The restaurant, Cevichería, serves seafood and is open for dinner. For a drink, you can stop by the property's own poolside bar. Spend the day at the beach and enjoy the on-site free kids' club, gym and lazy river. 125 square feet (12 square metres) of event facilities include meeting rooms and conference space. Additionally, you'll find free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. There's also free valet parking, along with the convenience of an airport shuttle. .You'll be 1.9 km (1.2 mi) from Iberostar Cancun Golf Course and 3.4 km (2.1 mi) from La Isla Shopping Mall with a stay at this 4.5-property class Zona Hotelera property.

What's nearby

  • Aquaworld - 7 min walk - 0.6 km
  • Iberostar Cancun Golf Course - 3 min drive - 2.2 km
  • La Isla Shopping Mall - 4 min drive - 3.0 km
  • Cancun Interactive Aquarium - 4 min drive - 3.0 km
  • Delfines Beach - 6 min drive - 4.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive

Restaurants

  • ‪Fred's House - ‬8 min walk
  • ‪McDonald's - ‬7 min walk
  • ‪BlueAgave - ‬9 min walk
  • ‪Chambao - ‬7 min walk
  • ‪JW Marriott Lobby Bar - ‬3 min walk

About this property

Marriott Cancun, An All-Inclusive Resort

Beachfront property with calming spa services
Marriott Cancun, An All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Marriott Cancun, An All-Inclusive Resort offers its guests a kids' pool, an outdoor pool, a lazy river, and a waterslide. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

Event space at this property measures 125 square feet (12 square metres) and includes conference space. A health club, spa services, and a terrace are also featured at the luxury Marriott Cancun, An All-Inclusive Resort. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 450 guestrooms or units
  • 6 levels
  • 10 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 125 sq ft of conference space
  • 12 sq. m of conference space
  • Deli
  • Kid's club (free)
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Marriott Cancun, An All-Inclusive Resort offers 450 accommodations with iPod docking stations and minibars. Rooms open to balconies or patios. Beds feature down duvets and premium bedding. 32-inch LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include dressing gowns, complimentary toiletries and hairdryers.

This Cancun property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages and manicures and pedicures.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Free uncovered valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • 10 restaurants
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • 750 Pizzeria
  • Botanika
  • Cevichería
  • Hana
  • Sacbé Beach Shack

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 125 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in hallways
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 6 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.57 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Property is also known as

Cancun CasaMagna
Cancun Marriott Resort
CasaMagna Marriott
CasaMagna Marriott Resort
Marriott Cancun
Marriott CasaMagna
Marriott CasaMagna Cancun
Marriott CasaMagna Cancun Resort
Marriott CasaMagna Resort
Marriott CasaMagna Resort Cancun
Marriott Casamagna Cancun Hotel Cancun

Frequently asked questions

What is the cancellation policy at Marriott Cancun, An All-Inclusive Resort?

Marriott Cancun, An All-Inclusive Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Marriott Cancun, An All-Inclusive Resort?

As of 25 Nov 2024, prices found for a 1-night stay for 2 adults at Marriott Cancun, An All-Inclusive Resort on 8 Dec 2024 start from NZ$958.29, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Marriott Cancun, An All-Inclusive Resort?

Yep, Marriott Cancun, An All-Inclusive Resort has a free self car park and free valet parking.

Are there any beaches close to Marriott Cancun, An All-Inclusive Resort?

Yep, Marriott Cancun, An All-Inclusive Resort is a short 10-minute walk from Ballenas Beach. Fun beach activities include snorkelling, scuba diving and waterskiing.

Is there a spa on site at Marriott Cancun, An All-Inclusive Resort?

There's no onsite spa, but this property does offer services like beachside massages.

Does Marriott Cancun, An All-Inclusive Resort have a pool?

Marriott Cancun, An All-Inclusive Resort has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Marriott Cancun, An All-Inclusive Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Marriott Cancun, An All-Inclusive Resort?

Marriott Cancun, An All-Inclusive Resort features a health club, an outdoor pool and 10 restaurants. All guestrooms come with premium bedding and 24-hour room service.

What makes Marriott Cancun, An All-Inclusive Resort a romantic place to stay?

Ocean-view dining and 24-hour room service, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Marriott Cancun, An All-Inclusive Resort.

Is Marriott Cancun, An All-Inclusive Resort family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Marriott Cancun, An All-Inclusive Resort is a hit with families.

Is there a free airport shuttle available at Marriott Cancun, An All-Inclusive Resort?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Marriott Cancun, An All-Inclusive Resort?

Yep, they've got a poolside bar and 10 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Marriott Cancun, An All-Inclusive Resort?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Marriott Cancun, An All-Inclusive Resort?

No, only service animals are allowed.

Marriott Cancun, An All-Inclusive Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 708 out of 1013 reviews" "
Rating 8 - Good. 167 out of 1013 reviews" "
Rating 6 - Okay. 53 out of 1013 reviews" "
Rating 4 - Poor. 36 out of 1013 reviews" "
Rating 2 - Terrible. 49 out of 1013 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jordan Turner

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was made even better by employees who went above and beyond to ensure we had the best time possible, Guadalupe down at the taco stand was very friendly on top of making the best street style tacos I have ever had. Henry, one of the pool side serves made sure you never had to wait for a single drink or to get food, than Julio at the main swim up bar made some of the best drinks you could have as well as giving us new drinks to try based on what we had been ordering so far. 10 out of 10 service and comfort
Stayed 6 nights in Aug 2024

8/10 Good

ELISHMA NOEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Eduardo Munoz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I enjoyed the hotel. It was clean, with many amenities. Staff were gracious. Location was great with many activities close by.
Stayed 5 nights in Aug 2024

10/10 Excellent

Tamar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good experience, service and staff are excellent. Food options are a bit limited.
Stayed 4 nights in Aug 2024

8/10 Good

Vinh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Hapsa N

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the property we were only there three nights and couldn’t imagine being there longer as we had a 2.5 year old and since she was not allowed in the kids camp there wasn’t much to do with her. Staff was super attentive and friendly. Hana restaurant was a hit for us. It was clean modern and fit the bill for our short trip.
Stayed 3 nights in Aug 2024

10/10 Excellent

Yamileth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful customer service. Everyone was courteous and friendly. Bellboy Uriel and waiters Edgar and Jesus were exceptional. My family of four enjoyed the relaxed environment. Adding a Teen club or Teen activities to engage the older teens would have made it perfect.
Stayed 8 nights in Jul 2024

10/10 Excellent

bevi, Mansfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time! The resort was spotless, the staff were so nice, the food was wonderful, loved all the presentation of the food even by the pool area! We will go back there again!
Stayed 4 nights in Jul 2024

10/10 Excellent

daniel, Raleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2024

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Ximena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

10/10 Excellent

siby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

2/10 Terrible

RODRIGO, TORONTO

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Nice/newish infrastructure, rooms, etc. As soon as we arrived our first stop was to eat a pizza slice each by the beach. To our horror, the person attending the pizza kitchen grabbed it with his bare hands to put it on a plate. That should have been a sign. Pool service is atrocious. Not Marriot level, but a below average all inclusive. We waited almost one hour to get an order entered into the kitchen after speaking to a handful of the servers who always tell you “immediatemente caballero” (immediately, sir). Beachfront is nice (it is Cancun after all), but the facilities not. Chairs are far from everything (including any hope of service) and rundown as if they survived a nuclear attach. Then, the cherry on top. My older son and I got severely food poisoned. One full day of lots of sitting – in pain. Had to take an immodium to stop it and be able to take a plane back. Today is day 5 after our return. I am writing this from a doctor’s office since it has not stopped and clearly I must have ingested a back bacteria or parasite. So, yes, for facilities they get a 4/5. For Service, a 2/5 (yes, it is way below average, specially if you are paying Marriot rates). For “food”, well, they get a 0/5. This is a run of the mill all-inclusive (diluted / undrinkable beer), with well below average service. No, I will not return - and no, despite the glowing reviews that enticed us to book it in the first place, avoid it like the plague.
Stayed 4 nights in Jul 2024

10/10 Excellent

Nathalie

Liked: Cleanliness
Stayed 3 nights in Aug 2024

10/10 Excellent

Andres

Stayed 8 nights in Jul 2024

10/10 Excellent

Kristi, Palatine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Beautiful property. Breakfast and lunch options were wonderful but we found dinners just “ok”.
Stayed 5 nights in Jul 2024

8/10 Good

Marizela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly resort, would recommend to families with small kids.
Stayed 3 nights in Jul 2024

6/10 Okay

Joshua

Travelled with partner
Liked: Staff & service, amenities
I had to change room 2 times because bathroom didn’t work, pool staff had bad customer service especially the so called supervisor. But captain estrada, Ro and chef Cris made the experience better.
Stayed 4 nights in Jun 2024

8/10 Good

Sylwia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was problem with sun bad with umbrella
Stayed 5 nights in Jul 2024

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

10/10 Excellent

Tara, Victorville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is fantastic, the food is delicious, and check-in and check-out were fast and easy. I highly recommend this hotel and will return.
Stayed 3 nights in Jul 2024

8/10 Good

Adam, Winter Springs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all amazing! Only thing that i found disappointing was that they did not seem to do well when they were busy! Hana restaurant was amazing on the first night however on one of the days when they were busy, after waiting 30 mins for a table, we were sat outside (without being asked) and were on our own making us feel very excluded from the rest of the restaurant. Our waiter did not seem too enthusiastic about having to serve us. We also witnessed him pouring left over water from another table into the jug to reuse again for another table. We refused any water after that which was not fun when sat outside where it was very hot and humid. We also got eaten alive by the mosquitos which ruined the night. The entertainment staff at the pool although very nice and friendly, were VERY pushy! They were pushing us every 10mins to join in with the activities when we kept stating that we wanted to relax and read (something we don't get to do very often) however we were told that we should get involved more as we had been reading all day! I don't appreciate being told how to enjoy my vacation. It was funny at first but then became uncomfortable as they kept trying to push my teen daughters who made it clear that they did not want to join in as they were also reading! After a while, my children kept getting up and hiding after they approached us as they were feeling uncomfortable which is not acceptable when they just wanted to enjoy their vacation, their way!
Stayed 7 nights in Jul 2024

10/10 Excellent

Alexis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 4 nights in Jul 2024

10/10 Excellent

Tamara

Stayed 5 nights in Jul 2024

2/10 Terrible

Eugeniu

Disliked: Staff & service
NO flexibility and impossible to reach
Stayed 4 nights in Jul 2024