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Moon Palace Cancun - All Inclusive

4.5 star property
Luxury property on the beach, with 7 outdoor pools
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Moon Palace Cancun - All Inclusive

Aerial view
Sundeck
View from room
11 bars/lounges, 9 swim-up bars
Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
The price is NZ$1,066
includes taxes & fees
3 Feb - 4 Feb

Explore the area

Map
Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500
  • Xoximilco
    ‪9 min walk‬
  • El Tinto Golf Course
    ‪2 min drive‬
  • Moon Palace Golf Club
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪8 min drive‬

Room options

View all photos for Superior Honeymoon Suite - King Size Bed

Superior Honeymoon Suite - King Size Bed

Superior Honeymoon Suite - King Size Bed

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 45 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

Premium bedding, down duvets, memory-foam beds, free minibar

Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

Highlights

Balcony
Separate dining area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Dining table
  • 90 sq m
  • Golf view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Governor One Bedroom Suite Ocean View - King Size Bed

Superior Governor One Bedroom Suite Ocean View - King Size Bed

Superior Governor One Bedroom Suite Ocean View - King Size Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 90 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Junior Suite Golf Course - Kids & Teens Free

Superior Junior Suite Golf Course - Kids & Teens Free

Superior Junior Suite Golf Course - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 38 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Swim Up Suite Garden View - Kids & Teens Free

Swim Up Suite Garden View - Kids & Teens Free

Swim Up Suite Garden View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Deluxe Garden View - Kids & Teens Free

Superior Deluxe Garden View - Kids & Teens Free

Superior Deluxe Garden View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Family Suite Garden View - Kids & Teens Free

Superior Family Suite Garden View - Kids & Teens Free

Superior Family Suite Garden View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 90 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Highlights

Balcony
Separate dining area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Dining table
  • 90 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Similar properties

Outdoor pool

Moon Palace The Grand Cancun - All-inclusive

On private beach
Pool
Breakfast included
All-inclusive
4.2 out of 5, Very good, (1401)
The price is NZ$1,772
for 1 room
includes taxes & fees
5 Feb - 6 Feb
Moon Palace The Grand Cancun - All-inclusive

About the area

Cancun

A luxury stay in Cancun awaits you at Moon Palace Cancun - All Inclusive. You'll be 3 km (1.9 mi) from Moon Palace Golf Club and 10.7 km (6.7 mi) from Riviera Cancun Golf Resort. Highlights at this all-inclusive property include 16 restaurants, 7 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The theme restaurant, Momo Teppanyaki, serves Asian cuisine and is open for dinner. With 11 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and golf course. Plus you'll find a marina, a nightclub and free Wi-Fi in public areas. There's also free valet parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 4.5-property class Cancun property include Puerto Morelos Beach and Delfines Beach.

What's nearby

  • Xoximilco - 9 min walk
  • El Tinto Golf Course - 2 min drive
  • Moon Palace Golf Club - 4 min drive
  • Riviera Cancun Golf Resort - 14 min drive
  • Delfines Beach - 15 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 8 min drive

Restaurants

  • ‪Lobby Bar - ‬8 min drive
  • ‪Grand Lobby Bar - ‬6 min drive
  • ‪Grand Central Buffet - ‬8 min drive
  • ‪Momo teppanyaki Resturant - ‬8 min drive
  • ‪The Grill - ‬9 min drive

About this property

Moon Palace Cancun - All Inclusive

Luxury property on the beach, with 7 outdoor pools
Moon Palace Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. Summer fun is a breeze at Moon Palace Cancun - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 7 outdoor swimming pools and enjoy a treatment at the full-service spa.

A free manager's reception is offered daily. There are 16 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 9 swim-up bars and 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking and valet parking are available. A complete renovation of Moon Palace Cancun - All Inclusive was completed in January 2020.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 2036 guestrooms or units
  • 3 levels
  • 16 buildings
  • 16 dining venues
  • 9 swim-up bars
  • 11 bars or lounges
  • 2 coffee shops
  • Nightclub
  • Karaoke
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Locker space
Moon Palace Cancun - All Inclusive offers 2036 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Memory foam beds feature down duvets and premium bedding. 55-inch Smart televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower, dressing gowns, slippers and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 36 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 11 bars/lounges
  • 16 restaurants
  • 2 coffee shops/cafes
  • 9 swim-up bars
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Agra
  • Los Caporales
  • Momo Teppanyaki
  • Riviera Maya
  • Trattoria

Things to do

  • 2 outdoor tennis courts
  • 27-hole golf course
  • 7 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free beach club
  • Free children's club
  • Full-service spa
  • Games
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Golf lessons
  • Gym
  • Karaoke
  • Kayaking
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Water sports equipment
  • Waterslide
  • Windsurfing

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Travel cot
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 36 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Lift
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with cable/satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 26 per person (return)
  • Airport shuttle fee per child: USD 26 (return), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses eco-friendly cleaning products.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Moon Palace Golf Resort All Inclusive
Moon Palace Golf Resort All Inclusive Cancun
Moon Palace Resort All Inclusive
Moon Palace Golf Cancun
Moon Palace Cancún All Inclusive All-inclusive property Cancun
Moon Palace Cancún All Inclusive Cancun

Frequently asked questions

What is the cancellation policy at Moon Palace Cancun - All Inclusive?

Moon Palace Cancun - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Moon Palace Cancun - All Inclusive?

As of 22 Jan 2025, prices found for a 1-night stay for 2 adults at Moon Palace Cancun - All Inclusive on 3 Feb 2025 start from NZ$1,065.66, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Moon Palace Cancun - All Inclusive?

Yep, Moon Palace Cancun - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Moon Palace Cancun - All Inclusive?

The closest beach to Moon Palace Cancun - All Inclusive is Delfines Beach (11.6 km).

Is there a spa on site at Moon Palace Cancun - All Inclusive?

Yep, there is an onsite spa at Moon Palace Cancun - All Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Moon Palace Cancun - All Inclusive have a pool?

Yep, and guests love it! Moon Palace Cancun - All Inclusive has 7 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Moon Palace Cancun - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Moon Palace Cancun - All Inclusive?

Moon Palace Cancun - All Inclusive features 7 outdoor pools, a full-service spa and a nightclub. All guestrooms come with Hot tubs, memory foam beds and premium bedding.

What makes Moon Palace Cancun - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Hot tubs and memory foam beds in the guestrooms, help set the scene for a romantic weekend at Moon Palace Cancun - All Inclusive.

Is Moon Palace Cancun - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free extra beds and travel cots in the guestrooms, it's no surprise that Moon Palace Cancun - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Moon Palace Cancun - All Inclusive?

Yep, all rooms come with private hot tubs.

Is there a free airport shuttle available at Moon Palace Cancun - All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Moon Palace Cancun - All Inclusive?

Yep, you can grab a meal at Moon Palace Cancun - All Inclusive's onsite restaurant that serves Asian cuisine.

What time are check-in & check-out at Moon Palace Cancun - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Moon Palace Cancun - All Inclusive?

No, only service animals are allowed.

Is there a golf course on site at Moon Palace Cancun - All Inclusive?

Yep, Moon Palace Cancun - All Inclusive has a 27-hole golf course. A golf driving range, golf lessons, mini golf and golf carts are also available.

Moon Palace Cancun - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1329 out of 2531 reviews" "
Rating 8 - Good. 488 out of 2531 reviews" "
Rating 6 - Okay. 314 out of 2531 reviews" "
Rating 4 - Poor. 193 out of 2531 reviews" "
Rating 2 - Terrible. 207 out of 2531 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marlon Torres

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

2/10 Terrible

Mark

Stayed 4 nights in Sep 2024

6/10 Okay

Ji Hee

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
The food and entertainment were nice. Lots of activities for kids. The room was not clean and so many cockroaches
Stayed 4 nights in Oct 2024

8/10 Good

ALIAKBAR

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall good
Stayed 6 nights in Oct 2024

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly nice. We especially loved Ernesto, the ice cream man.
Stayed 5 nights in Oct 2024

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

8/10 Good

rosa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that they had a lot of activities for kids throughout the day. Kept them well entertained. Rooms are small. We were only 3 and it felt tight.
Stayed 1 night in Oct 2024

10/10 Excellent

Bobbie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was Very Beautiful and Very Very Clean the overall service was excellent I would love to Vacay at Moon Place Sunrise again also my grandchildren love love the pool and food
Stayed 3 nights in Oct 2024

4/10 Poor

SOHEE

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Facility was old and hard communication with employees
Stayed 3 nights in Oct 2024

10/10 Excellent

Demarcus

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Multi family vacation with 3 kids and we had an amazing time!
Stayed 3 nights in Oct 2024

10/10 Excellent

Gurjeet

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice at moon palace sunrise location, We so much enjoyed so caries
Stayed 5 nights in Oct 2024

10/10 Excellent

CATHY, Everett

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At check the agent was rude but others made up for it
Stayed 2 nights in Jun 2024

8/10 Good

HYUNWOO

Stayed 4 nights in Oct 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Harmeet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

8/10 Good

Janae

Stayed 3 nights in Sep 2024

4/10 Poor

Tanisha

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We were met at this property with an immediate and pushy sales pitch. Once we insisted we were not interested in membership we were treated very rudely and a bell boy was summoned to show us to our room which consisted of a golf cart ride through a maze of buildings and quite far away from all the action…. Restaurants, bars, entertainment etc. we opted for a swim up room. It rained most evenings as it always does in Mexico which is why Mexico is so beautiful but here, when it rained at night, a noxious raw sewage smell permeated our room to the point it was impossible to sleep! We closed the bathroom door and clogged the sink and that helped some but not much. The patio outside our door was flooded the entire time we were there. We had to lay towels down just to walk without slipping. Nothing was convenient! This resort is giant so be prepared to walk or wait for a golf cart to go anywhere! The food was subpar all around and almost all restaurants require a reservation the day before. The best food we found and basically lived on while there was the coffee shop/cafe sandwiches in the Sunrise lobby! At this resort you are not a guest you are a number. We will not go back.

10/10 Excellent

Loveleen

Stayed 4 nights in Sep 2024

4/10 Poor

Damon

Liked: Cleanliness, staff & service, property conditions & facilities
it was to exspensive
Stayed 7 nights in May 2024

10/10 Excellent

Javier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended will come again.
Stayed 3 nights in Oct 2024

6/10 Okay

Noor

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stay away from the Grand tour, too many salesman trying to sell membership.
Stayed 7 nights in Sep 2024

10/10 Excellent

irais

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice service, nice hotel
Stayed 1 night in Oct 2024

10/10 Excellent

Franz

Stayed 2 nights in Sep 2024

4/10 Poor

Nishant Vinaybhai

Liked: Cleanliness, staff & service, property conditions & facilities
Beach was horrible. It had stones in the water, so you can’t really go into sea. We went there mainly for good food but to our surprise, we found the vegetarian food was horrible.
Stayed 3 nights in Oct 2024

8/10 Good

Braxton

Liked: Cleanliness
Stayed 6 nights in Sep 2024