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Moon Palace Cancun - All Inclusive

4.5 star property
Luxury property on the beach, with 7 outdoor pools

Photo gallery for Moon Palace Cancun - All Inclusive

Aerial view
Couples treatment room(s), sauna, hot tub, steam room
Superior Junior Suite Golf Course - Kids & Teens Free | View from room
Golf
Superior Junior Suite Golf Course - Kids & Teens Free

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
The current price is NZ$602
includes taxes & fees
30 Apr - 1 May

Explore the area

Map
Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500
  • Xoximilco
    ‪9 min walk‬
  • Moon Palace Golf Club
    ‪4 min drive‬
  • Riviera Cancun Golf Resort
    ‪14 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪8 min drive‬

Room options

View all photos for Superior Honeymoon Suite - King Size Bed

Superior Honeymoon Suite - King Size Bed

Superior Honeymoon Suite - King Size Bed

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • Partial sea view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Garden View

Superior Deluxe Garden View

Superior Deluxe Garden View

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Renovated in 2020
  • 45 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Governor Ocean Front Suite - King Size Bed

Premium bedding, down duvets, memory-foam beds, free minibar

Superior Governor Ocean Front Suite - King Size Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • Ocean view
  • 111.17 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

Premium bedding, down duvets, memory-foam beds, free minibar

Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

Highlights

Balcony
Separate dining area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Dining table
  • Golf view
  • 90 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • Ocean view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Governor Suite - King Size Bed

Superior Governor Suite - King Size Bed

Superior Governor Suite - King Size Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • Ocean view
  • 90 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Junior Suite Golf Course - Kids & Teens Free

Superior Junior Suite Golf Course - Kids & Teens Free

Superior Junior Suite Golf Course - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • Golf view
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Swim Up Suite Garden View - Kids & Teens Free

Swim Up Suite Garden View - Kids & Teens Free

Swim Up Suite Garden View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Deluxe Garden View - Kids & Teens Free

Superior Deluxe Garden View - Kids & Teens Free

Superior Deluxe Garden View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Family Suite Garden View - Kids & Teens Free

Superior Family Suite Garden View - Kids & Teens Free

Superior Family Suite Garden View - Kids & Teens Free

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
Smart TV
  • 90 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Premium bedding, down duvets, memory-foam beds, free minibar

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Highlights

Balcony
Separate dining area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Dining table
  • Sea view
  • 90 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

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About the area

Cancun

A luxury stay in Cancun awaits you at Moon Palace Cancun - All Inclusive. You'll be 3 km (1.9 mi) from Moon Palace Golf Club and 10.7 km (6.7 mi) from Riviera Cancun Golf Resort. Highlights at this all-inclusive property include 16 restaurants, 7 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The theme restaurant, Momo Teppanyaki, serves Asian cuisine and is open for dinner. With 11 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and golf course. Plus you'll find a marina, a nightclub and free Wi-Fi in public areas. There's also free valet parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 4.5-property class Cancun property include Puerto Morelos Beach and Delfines Beach.

What's nearby

  • Xoximilco - 9 min walk - 0.8 km
  • El Tinto Golf Course - 2 min drive - 2.3 km
  • Moon Palace Golf Club - 4 min drive - 1.5 km
  • Riviera Cancun Golf Resort - 14 min drive - 10.8 km
  • Delfines Beach - 15 min drive - 16.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 8 min drive

Restaurants

  • ‪Lobby Bar - ‬8 min drive
  • ‪Grand Lobby Bar - ‬6 min drive
  • ‪Grand Central Buffet - ‬8 min drive
  • ‪Momo teppanyaki Resturant - ‬8 min drive
  • ‪The Grill - ‬9 min drive

About this property

Moon Palace Cancun - All Inclusive

Luxury property on the beach, with 7 outdoor pools
Moon Palace Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. Summer fun is a breeze at Moon Palace Cancun - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 7 outdoor swimming pools and enjoy a treatment at the full-service spa.

A free manager's reception is offered daily. There are 16 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 9 swim-up bars and 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking and valet parking are available. A complete renovation of Moon Palace Cancun - All Inclusive was completed in January 2020.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 1334 guestrooms or units
  • 3 levels
  • 16 buildings
  • 16 dining venues
  • 9 swim-up bars
  • 11 bars or lounges
  • 2 coffee shops
  • Nightclub
  • Karaoke
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Locker space
Moon Palace Cancun - All Inclusive offers 1334 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Memory foam beds feature down duvets and premium bedding. 55-inch Smart televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 36 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Portuguese, Russian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 11 bars/lounges
  • 16 restaurants
  • 2 coffee shops/cafes
  • 9 swim-up bars
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Agra
  • Los Caporales
  • Momo Teppanyaki
  • Riviera Maya
  • Trattoria

Things to do

  • 2 outdoor tennis courts
  • 27-hole golf course
  • 7 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free beach club
  • Free children's club
  • Full-service spa
  • Games
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Golf lessons
  • Gym
  • Karaoke
  • Kayaking
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Water sports equipment
  • Waterslide
  • Windsurfing

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 36 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Lift
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with cable/satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 26 per person (return)
  • Airport shuttle fee per child: USD 26 (return), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses eco-friendly cleaning products.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Moon Palace Golf Resort All Inclusive
Moon Palace Golf Resort All Inclusive Cancun
Moon Palace Resort All Inclusive
Moon Palace Golf Cancun
Moon Palace Cancún All Inclusive All-inclusive property Cancun
Moon Palace Cancún All Inclusive Cancun

Frequently asked questions

What is the cancellation policy at Moon Palace Cancun - All Inclusive?

Moon Palace Cancun - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Moon Palace Cancun - All Inclusive?

As of 15 Apr 2025, prices found for a 1-night stay for 2 adults at Moon Palace Cancun - All Inclusive on 30 Apr 2025 start from NZ$602.05, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Moon Palace Cancun - All Inclusive?

Yep, Moon Palace Cancun - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Moon Palace Cancun - All Inclusive?

The closest beach to Moon Palace Cancun - All Inclusive is Delfines Beach (11.6 km).

Is there a spa on site at Moon Palace Cancun - All Inclusive?

Yep, there is an onsite spa at Moon Palace Cancun - All Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Moon Palace Cancun - All Inclusive have a pool?

Yep, and guests love it! Moon Palace Cancun - All Inclusive has 7 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Moon Palace Cancun - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Moon Palace Cancun - All Inclusive?

Moon Palace Cancun - All Inclusive features 7 outdoor pools, a full-service spa and a nightclub. All guestrooms come with Hot tubs, memory foam beds and premium bedding.

What makes Moon Palace Cancun - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Hot tubs and memory foam beds in the guestrooms, help set the scene for a romantic weekend at Moon Palace Cancun - All Inclusive.

Is Moon Palace Cancun - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Moon Palace Cancun - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Moon Palace Cancun - All Inclusive?

Yep, all rooms come with private hot tubs.

Is there a free airport shuttle available at Moon Palace Cancun - All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Moon Palace Cancun - All Inclusive?

Yep, you can grab a meal at Moon Palace Cancun - All Inclusive's onsite restaurant that serves Asian cuisine.

What time are check-in & check-out at Moon Palace Cancun - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Moon Palace Cancun - All Inclusive?

No, only service animals are allowed.

Is there a golf course on site at Moon Palace Cancun - All Inclusive?

Yep, Moon Palace Cancun - All Inclusive has a 27-hole golf course. A golf driving range, golf lessons, mini golf and golf carts are also available.

Moon Palace Cancun - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1424 out of 2693 reviews
Rating 8 - Good. 531 out of 2693 reviews
Rating 6 - Okay. 325 out of 2693 reviews
Rating 4 - Poor. 204 out of 2693 reviews
Rating 2 - Terrible. 209 out of 2693 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Donald Stephen

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Food was horrible and the pool was like a cold plunge
Stayed 6 nights in Jan 2025

10/10 Excellent

Nadjib

Stayed 7 nights in Dec 2024

2/10 Terrible

Kim

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Room selected not delivered, long check in and poor management
Stayed 8 nights in Nov 2024

10/10 Excellent

Lara Rymarquis

Liked: Staff & service
Very crowded
Stayed 5 nights in Dec 2024

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

Jawed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

2/10 Terrible

aaron, pharr

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Ellos hacen lo que quieren, reserve en sunrise y me mandaron nizuc, mal servicio me hicieron caras, Refri no sirvió como 2 días, gaste en mis vacaciones para quedarme en un área y me mandaron a la que ellos quisieron sabiendo que en el app donde se anuncian está dividido en dos, si hubiese querido quedarme en nizuc así lo hubiera hecho desde un principio
Stayed 5 nights in Jan 2025

4/10 Poor

George

Travelled with family
Liked: Property conditions & facilities
Property is good but need more organization. Was not told about how to use the resort credit so we couldn’t use them
Stayed 5 nights in Jan 2025

8/10 Good

Emma J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Jas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is massive with 3 resorts on site
Stayed 7 nights in Dec 2024

10/10 Excellent

Ashley Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

2/10 Terrible

Marina

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were not clean, and the washrooms were stinky
Stayed 6 nights in Jan 2025

8/10 Good

Srinivasa Rao

Need more activity
Stayed 4 nights in Dec 2024

8/10 Good

Mugdha Jagdish

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the kids activities option.
Stayed 5 nights in Dec 2024

10/10 Excellent

Ashish Sharad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property however the food was okay especially for vegetarians
Stayed 4 nights in Dec 2024

8/10 Good

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

8/10 Good

Deana

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Our family had a wonderful time and enjoyed all of the pools and beach!
Stayed 4 nights in Dec 2024

10/10 Excellent

Vamseekrishna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Elaine McColl

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dont write reviews, but would like to share our experience at Moon Palace Sunrise over Christmas and New Year. It may help in your decision to stay (It may not!) I know it is their busiest time of year... Passport Control on landing- Absolute CHAOS, all flights filter into one lane, we were there for over 2 hours. Cancun Private Transfers- Booked privately both ways prior to leaving. Reasonably priced, very prompt & friendly. Check In- Got there at midnight after delays. Not too many people in front of us, over 45 mins wait to check in. No apology by service desk. Room- Asked for room which was quiet yet central, this was observed. Rooms were reasonably clean, table had water rings from previous glasses, and the edges of walls were a little grimey/ tired. Mini bar was refilled on 1st day, further refills of juice had to be requested on the app. This was done within the hour. Room service- Requested once, pre booked night before, for breakfast. All were cold. Go for continental & use the coffee machine for the parents! Sunbeds- If you want a specific area, go down by 8am. FOOD- Staff were prompt, again, hot food cold at breakfast & dinner unless you get omelette or fajita made fresh. Sooo many options. Desserts amazing! Lunchtime food hot & great. Service- Absolutely amazing! Every staff member said hello with a smile. Offers of golf carts everywhere. Biggest shout to Luis in the Lobby Bar, a superstar, an absolute credit, we'd come back just to catch up! Definitely recommend.
Stayed 14 nights in Dec 2024

6/10 Okay

Jessica

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Staff & service
The staff was excellent, specially at the Nizuc Lobby Bar. There was issues with Kiosk at Cafe ordering at the Nizuc location long wait times no matter what time of the day, also with dinner reservations all have to be done on the hotel app, very inconvenient since you must do it at 7am for up to 3 days. Besides that it was an ok stay
Stayed 8 nights in Dec 2024

8/10 Good

Vijaya Krishna

Stayed 4 nights in Dec 2024

6/10 Okay

Krishna Kumar

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The property had lot of issue with drainage and overall it was stinky and had to work hard to find another room. This place is super crowded and need to stand in line for everything
Stayed 8 nights in Dec 2024

8/10 Good

Yamirka

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Las instalaciones y las habitaciones necesitan mantenimiento , se tupen los lavamanos y las duchas no creo que deban considerarlo 5 estrellas
Stayed 4 nights in Dec 2024

4/10 Poor

Danielle

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Amenities
I rarely write reviews, but after the disappointing experience we had at Moon Palace Cancun, I feel compelled to share. We paid $1,800 to upgrade our room with the expectation of receiving all the promised benefits—none of which were provided. We were supposed to receive a welcome bag and wine upon arrival, but I had to ask for both. The "VIP concierge," dedicated beach access, and special wristbands were also non-existent, even though we were told we’d have these perks. To make matters worse, our first room had a TV that didn’t work, and the mini-fridge was leaking and not cold. After being moved to a second room, the phone didn’t work for the entire duration of our stay, and our mini-fridge was never restocked. I had to personally request water and other drinks multiple times. Another issue is that the resort seemed to have overbooked for New Year’s, which led to chaos across the property. We ran into several other families who were having similar issues. It was nearly impossible to find pool chairs, take the kids to the arcade, or even get dinner reservations. It was a constant struggle just to do basic activities. We were also given $520 in resort credits, which could have been used on property or for excursions, but we weren’t informed about this until the very last day. Upon checkout, the resort offered a $120 refund but only if I wrote out a hand-signed note stating I accepted compensation. We had planned to stay at MP Jamaica but we will be cancelling.
Stayed 7 nights in Dec 2024

8/10 Good

Sandra Sue

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I have stayed here many times. Like so many other hotels/resorts/restaurants, it's not the same post-Covid. The hotel was very full. Long wait times for food and drinking. The hotel wasn't as clean as it had been previously. Still VERY nice, but not worth 5 stars. Upon our early evening check in, I asked the concierge to assist in finding a place for dinner that evening. I was told "Download the app. That's how you do it" Really? No customer service. We're seniors who were tired from travel
Stayed 3 nights in Dec 2024