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Ocean Coral & Turquesa All Inclusive

4.5 star property
Luxury property on the beach, with 4 outdoor pools

Photo gallery for Ocean Coral & Turquesa All Inclusive

Poolside bar
Couples treatment room(s), sauna, steam room, body treatments
Couples treatment room(s), sauna, steam room, body treatments
View from property
Privilege Master Suite

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub
  • Room service
The current price is NZ$524
includes taxes & fees
1 Apr - 2 Apr

Explore the area

Map
Super manzana 12, Lote 1-05, Puerto Morelos, QROO, 77580
  • Puerto Morelos Beach
    ‪14 min walk‬
  • Puerto Morelos Town Square
    ‪9 min drive‬
  • Ojo de Agua Beach
    ‪11 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

View all photos for Junior Suite Ocean View / balcony

Premium bedding, free minibar, in-room safe, desk

Junior Suite Ocean View / balcony

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Ceiling fan
Shower/bath combination
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Royal Master

Privilege Royal Master

Privilege Royal Master

Highlights

Furnished balcony
Air conditioning
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Blackout curtains
Premium bedding
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Superior Deluxe Sea View

Premium bedding, free minibar, in-room safe, desk

Junior Suite Superior Deluxe Sea View

Highlights

Furnished balcony
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Ceiling fan
Shower/bath combination
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Garden View with balcony

Junior Suite Garden View with balcony | View from room

Junior Suite Garden View with balcony

Highlights

Balcony or patio
Air conditioning
Free minibar items
HDTV
Blackout curtains
Premium bedding
Ceiling fan
Shower/bath combination
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Junior Suite Ocean View

Privilege Junior Suite Ocean View | Terrace/patio

Privilege Junior Suite Ocean View

Highlights

Furnished balcony
Private hot tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Blackout curtains
  • 36 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Daisy Junior Suite Familiar

Premium bedding, free minibar, in-room safe, desk

Daisy Junior Suite Familiar

Highlights

Balcony
Air conditioning
Free cots/infant beds
Free minibar items
LCD TV
Ceiling fan
Blackout curtains
Premium bedding
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Daisy Junior Suite Familiar Sea View

Premium bedding, free minibar, in-room safe, desk

Daisy Junior Suite Familiar Sea View

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
Free minibar items
LCD TV
Ceiling fan
Blackout curtains
Premium bedding
  • 36.4 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Honeymoon Suite

Privilege Honeymoon Suite

Privilege Honeymoon Suite

Highlights

Furnished balcony
Air conditioning
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Blackout curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Master Suite

Privilege Master Suite

Privilege Master Suite

Highlights

Furnished balcony
Air conditioning
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Blackout curtains
Premium bedding
  • 89 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Junior Suite Garden View

Premium bedding, free minibar, in-room safe, desk

Privilege Junior Suite Garden View

Highlights

Furnished balcony
Air conditioning
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Blackout curtains
Premium bedding
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Superior Deluxe

Premium bedding, free minibar, in-room safe, desk

Junior Suite Superior Deluxe

Highlights

Furnished balcony
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Ceiling fan
Shower/bath combination
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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  • Pool
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27 Apr - 28 Apr
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About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Ocean Coral & Turquesa All Inclusive. Within steps you'll find Arrecife de Puerto Morelos National Park and Puerto Morelos Beach within a 15-minute stroll. Highlights at this all-inclusive property include 10 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at Despacio Spa can include beachside massages, aromatherapy and hydrotherapy along with access to the sauna and steam room. The family restaurant, Casa del Mar, serves local and international cuisine and is open for breakfast, brunch and dinner. With 6 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and free kids' club. Business travelers can take advantage of meeting rooms, a conference centre, and a business centre. Additionally, you'll find free Wi-Fi in public areas, a 24-hour gym and a hot tub. There's also free self parking, along with the convenience of a shopping centre shuttle. .Attractions within a 20-minute drive of this 4.5-property class Puerto Morelos property include Moon Palace Golf Club and Puerto Morelos Town Square.

What's nearby

  • Puerto Morelos Beach - 14 min walk - 1.2 km
  • Crococun Zoo - 4 min drive - 2.7 km
  • Puerto Morelos Town Square - 9 min drive - 4.8 km
  • Ojo de Agua Beach - 11 min drive - 4.4 km
  • Petempich Bay - 14 min drive - 9.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 23 min drive

Restaurants

  • ‪Market Cafe - ‬3 min walk
  • ‪The Kitchen Table - ‬10 min walk
  • ‪Bordeaux Restaurant - ‬16 min walk
  • ‪Sports Bar - ‬14 min walk
  • ‪Sensai - ‬6 min walk

About this property

Ocean Coral & Turquesa All Inclusive

Luxury property on the beach, with 4 outdoor pools
Ocean Coral & Turquesa All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Ocean Coral & Turquesa All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking is available.

This 4.5-star Puerto Morelos property is smoke free.

  • 593 guestrooms or units
  • 4 levels
  • 21 buildings
  • 10 dining venues
  • 6 bars or lounges
  • Conference rooms
  • Built in 2008
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Ocean Coral & Turquesa All Inclusive offers 593 accommodations, which are accessible via exterior corridors and feature free minibar items and a safe. Rooms open to furnished balconies. Beds feature premium bedding. 50-inch LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a ceiling fan. Housekeeping is provided on a daily basis.

Despacio Spa has 6 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and thalassotherapy.

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Italian, Spanish

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Shopping centre shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 10 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • Casa del Mar
  • Hacienda Los Girasoles
  • Route 66
  • Sensai

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 4 outdoor pools
  • Basketball
  • Beach volleyball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Hot tub
  • Kayaking
  • Library
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room

Family friendly

  • 4 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Steam room
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch LCD TV with satellite channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Energy-saving switches in guestrooms
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ocean Coral & Turquesa All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express and cash. This property uses a grey water recycling system and eco-friendly cleaning products.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Ocean Coral
Ocean Coral All Inclusive
Ocean Coral All Inclusive Puerto Morelos
Ocean Coral Puerto Morelos
Ocean Coral & Turquesa Hotel Puerto Morelos
Ocean Coral & Turquesa Riviera Maya, Mexico - Puerto Morelos
Ocean Coral Turquesa All Inclusive Puerto Morelos
Ocean Coral Turquesa Puerto Morelos
Ocean Coral Turquesa
Ocean Coral And Turquesa
Ocean Coral Turquesa All Inclusive
Ocean Coral & Turquesa All Inclusive Puerto Morelos
Ocean Coral & Turquesa All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Ocean Coral & Turquesa All Inclusive?

Ocean Coral & Turquesa All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Ocean Coral & Turquesa All Inclusive?

As of 28 Mar 2025, prices found for a 1-night stay for 2 adults at Ocean Coral & Turquesa All Inclusive on 1 Apr 2025 start from NZ$524.34, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Ocean Coral & Turquesa All Inclusive?

Yep, Ocean Coral & Turquesa All Inclusive has a free self car park.

Are there any beaches close to Ocean Coral & Turquesa All Inclusive?

Yep, Ocean Coral & Turquesa All Inclusive is a short 14-minute walk from Puerto Morelos Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Ocean Coral & Turquesa All Inclusive?

Yep, Despacio Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Ocean Coral & Turquesa All Inclusive have a pool?

Yep, and guests love it! Ocean Coral & Turquesa All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Ocean Coral & Turquesa All Inclusive?

Ocean Coral & Turquesa All Inclusive features 4 outdoor pools, a full-service spa and 10 restaurants. All guestrooms come with premium bedding and free minibar items.

What makes Ocean Coral & Turquesa All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Ocean Coral & Turquesa All Inclusive.

Is Ocean Coral & Turquesa All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Ocean Coral & Turquesa All Inclusive is a hit with families.

Is there a free airport shuttle available at Ocean Coral & Turquesa All Inclusive?

No, Ocean Coral & Turquesa All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Ocean Coral & Turquesa All Inclusive?

Yep, they've got a poolside bar and 10 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Ocean Coral & Turquesa All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Ocean Coral & Turquesa All Inclusive?

No, pets and service animals are not allowed.

Ocean Coral & Turquesa All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1064 out of 2243 reviews
Rating 8 - Good. 604 out of 2243 reviews
Rating 6 - Okay. 312 out of 2243 reviews
Rating 4 - Poor. 165 out of 2243 reviews
Rating 2 - Terrible. 98 out of 2243 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Catalina

Stayed 7 nights in Dec 2024

6/10 Okay

Philip Andrew

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Benjamin Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

6/10 Okay

Kaitlyn

Travelled with partner, Travelled with group
The resort was nice. A little outdated. The reservation app lags and if you miss out on getting a reservation for one of the nice restaurants then your out of luck. The buffet is okay. It does change for dinner nightly but breakfast is the same everyday. Sensai is nice but the same every night. We could never get into Blue Moon because it was booked out by privilege every day. Route 66 was okay. The Italian restaurants were both nice but neither was outstanding. The food altogether was okay. Nothing that we would go back for or rave about. By the second day we were all (group of 80 for a wedding) ready for food outside of the resort. The pool events were nice. Foam party was alot of fun. Beach area was nice. Yes, there was seaweed... its an ocean. Staff were pleasant. Bartenders were great. Room was nice. Our room was standard and our friends who got privilege said there wasnt many differences at all between our rooms. Alot of our friends got privilege and they said it wasnt worth the money at all besides getting reservations. All together, this was not the best resort we have stayed at. We have stayed at MUCH better. But it also was not horrible and we had a pleasant stay.
Stayed 7 nights in Dec 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Gloria Teresita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I recommend it. Liked it.
Stayed 10 nights in Dec 2024

8/10 Good

Gheorghe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Considering staffing, not providing proper support, looking for $, I always tipped well, Hosting man’s was very demanding with no reason, you tried to ask them and they cut you off, not even listening
Stayed 7 nights in Dec 2024

8/10 Good

Mi Kyung Angie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just arrived home from a week family vacation at your resort and it was absolutely wonderful. The friendly staff and fantastic accommodations made our stay truly memorable. We’d like to give a special shout-out to Alexsandro at the pool bar, Dylan the yoga instructor, Walter at Route 66 and Marcus at the lobby bar. Their exceptional service went above and beyond, making our vacation even more enjoyable. Thanks to the lobby mini bar attendant for creating special cocktail experience for us. That said, we did feel the main buffet quality could be improved. Compared to other properties we’ve visited, the food choices are limited. Enhancing this aspect would make the experience even more outstanding. Overall we enjoyed our vacation and thank you!
Stayed 7 nights in Dec 2024

8/10 Good

Keith

Stayed 4 nights in Nov 2024

2/10 Terrible

LoSo

Travelled with partner
Liked: Cleanliness, staff & service
I
Stayed 4 nights in Dec 2024

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
na
Stayed 10 nights in Dec 2024

10/10 Excellent

hannah Faith

Stayed 5 nights in Dec 2024

10/10 Excellent

Delbert G

Stayed 7 nights in Nov 2024

10/10 Excellent

Sherly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. Warm and very welcoming staff.
Stayed 5 nights in Dec 2024

10/10 Excellent

Karin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!!!
Stayed 5 nights in Nov 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. El Beso is a must if you're adults traveling alone
Stayed 5 nights in Dec 2024

2/10 Terrible

Kyra

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was probably one of the worst hotels I have ever stayed at. The people at the hotel, spoke English but didnt understand it. They said they booked us a dinner reservation and never did. Room service rings and rings, no one answers. When we finally found a place that would take us for dinner, we were the only ones at the restaurant. Which was a little weird, however a few minutes into dinner, a raccoon's family joined us and proceeded to try and jump on to the table. We left in a hurry. I want my money back and I want to erase this bad memory from my brain. If you like wildlife and want to feel unsafe... by all means stay here.
Stayed 1 night in Dec 2024

4/10 Poor

David

Travelled with family
Disliked: Amenities, property conditions & facilities
Staff was nice. Food ave. Getting reservation for restaurant hard to get. Very limited water pressure unless take cold shower. Wry limited warm water.
Stayed 5 nights in Dec 2024

10/10 Excellent

Crystal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

4/10 Poor

Ashkan

Travelled with family
The quality of food was terrible.
Stayed 3 nights in Dec 2024

6/10 Okay

Charles

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff was very friendly. The condition of the property needs to be upgraded. The walks and patios were in desperate need of repair. We saw at lease 5 people that had fallen,tripped, on the uneven pavers. The food in the specialty dining restaurants was great, howevr the food in the buffet restaurant was not only poor in quality but they were always running out of everthing. Always empty bowls. Also there was novariety. 4 nights they had the same menu... which also happened to be not so good anyway. We were there 9 nights and the water pressure was always bad, just barely coming out. And the hot water was barely there. One afternoon there was no hot water at all and they didn't turn it back on until evening. And one time I went to unlock my door and neither my wife's wristband nor mine could unlock our door. Found out from a bunch of other guests that it happened to a lot of other people as well. Anywy, you aaked.
Stayed 9 nights in Dec 2024

8/10 Good

David

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
plenty of of dining options and swimming areas
Stayed 7 nights in Dec 2024

8/10 Good

Tyler

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time! Staff was very nice, very friendly and caring. My only small complaint is I didn’t have quick access to the butler number to book dinners. If there was a small piece of paper the front desk could give you at check in that would be great. But I just had to take a picture of the paper. Small issue. Not huge.
Stayed 6 nights in Dec 2024

10/10 Excellent

WILLIAM, FLANDERS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great first stay and can’t wait to come back. Carlos our butler took such amazing care of us. We are grateful and hope we can get him as a butler again when we return. He really went above and beyond to make everything perfect. All other staff were amazing too. 5 stars!!!