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Paradisus Cancún – All Inclusive

4.5 star property
Luxury property on the beach, with 4 outdoor pools

Photo gallery for Paradisus Cancún – All Inclusive

Exterior
4 outdoor pools, pool cabanas (surcharge), pool umbrellas
Front of property
Premium bedding, free minibar, in-room safe, desk
9 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Room service
  • Spa
  • Laundry
The current price is NZ$929
includes taxes & fees
12 Apr - 13 Apr

Explore the area

Map
Boulevard Kukulkan Km 16.5, Cancun, QROO, 77500
  • La Isla Shopping Mall
    ‪4 min drive‬
  • Cancun Interactive Aquarium
    ‪4 min drive‬
  • El Rey Ruins
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬

Room options

View all photos for The Reserve Junior Suite Sunset View Adults Only

The Reserve Junior Suite Sunset View Adults Only

The Reserve Junior Suite Sunset View Adults Only

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Blackout curtains
Separate bedroom
Premium bedding
Bathrobes
  • 44 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Sunset View

Junior Suite Sunset View

Junior Suite Sunset View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Premium bedding
Bathrobes
  • 44 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Ocean View

Junior Suite Ocean View

Junior Suite Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Premium bedding
Bathrobes
  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Junior Suite Sunset View

Premium Junior Suite Sunset View

Premium Junior Suite Sunset View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Premium bedding
Separate bedroom
Blackout curtains
  • 34 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Two Bedrooms Master Suite

50-inch LED TV with cable channels, books

Premium Two Bedrooms Master Suite

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Premium bedding
2 bedrooms
Blackout curtains
  • 102 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Premium Master Suite Sunset View

Premium bedding, free minibar, in-room safe, desk

Premium Master Suite Sunset View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Premium bedding
Separate bedroom
Blackout curtains
  • 61 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Suite Sunset View

Premium Suite Sunset View

Premium Suite Sunset View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Premium bedding
Private bathroom
  • 52 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Junior Suite Ocean View

Premium bedding, free minibar, in-room safe, desk

Grand Junior Suite Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Premium bedding
Private bathroom
  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Concierge Junior Suite Ocean View

Premium bedding, free minibar, in-room safe, desk

Family Concierge Junior Suite Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Premium bedding
Separate bedroom
Blackout curtains
  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Master Suite – Ocean View

The Reserve Adults Only Master Suite – Ocean View | Beach/ocean view

The Reserve Adults Only Master Suite – Ocean View

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Blackout curtains
Separate bedroom
Premium bedding
Bathrobes
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Concierge Master Suite Ocean View

Family Concierge Master Suite Ocean View

Family Concierge Master Suite Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Premium bedding
Separate bedroom
Blackout curtains
  • 55 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Junior Suite – Ocean View

Premium bedding, free minibar, in-room safe, desk

The Reserve Adults Only Junior Suite – Ocean View

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Blackout curtains
Premium bedding
Bathrobes
Private bathroom
  • 44 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Master Suite Sunset View Adults Only

The Reserve Master Suite Sunset View Adults Only

The Reserve Master Suite Sunset View Adults Only

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Blackout curtains
Separate bedroom
Premium bedding
Bathrobes
  • 60 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Suite – Ocean View

The Reserve Adults Only Suite – Ocean View

The Reserve Adults Only Suite – Ocean View

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Blackout curtains
Separate bedroom
Premium bedding
Bathrobes
  • 55 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for The Reserve Suite Sunset View Adults Only

The Reserve Suite Sunset View Adults Only

The Reserve Suite Sunset View Adults Only

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Blackout curtains
Separate bedroom
Premium bedding
Bathrobes
  • 55 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

Similar properties

2 outdoor pools, pool umbrellas, pool loungers

Fiesta Americana Condesa Cancun All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Pet-friendly
4.4 out of 5, Excellent, (3639)
The price is NZ$1,036
for 1 room
includes taxes & fees
27 Mar - 28 Mar
Fiesta Americana Condesa Cancun All Inclusive

About the area

Cancun

A luxury stay in Cancun awaits you at Paradisus Cancún – All Inclusive. Within a 30-minute stroll, you'll find Museo Maya Trailhead and Luxury Avenue Shopping Mall. Highlights at this all-inclusive property include 9 restaurants, 4 outdoor swimming pools and a full-service spa. .A relaxing visit to YHI Spa can include deep-tissue massages, hot stone massages and body wraps along with access to the sauna and hot tub. The buffet restaurant, Malva Food Bazar, serves international cuisine and is open for breakfast, lunch and dinner. With 7 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site golf course and free kids' club. Meeting rooms, a conference centre, and a business centre are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a gym and a sauna. There's also free self parking, along with the convenience of an area shuttle. .With a stay at this 4.5-property class Zona Hotelera property, you'll be 3.3 km (2.1 mi) from El Rey Ruins and 3.5 km (2.2 mi) from La Isla Shopping Mall.

What's nearby

  • Aquaworld - 5 min walk - 0.4 km
  • La Isla Shopping Mall - 4 min drive - 3.4 km
  • Cancun Interactive Aquarium - 4 min drive - 3.4 km
  • El Rey Ruins - 5 min drive - 4.2 km
  • Delfines Beach - 6 min drive - 5.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive

Restaurants

  • ‪Coyote Loco - ‬11 min walk
  • ‪Fred's House - ‬9 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪BlueAgave - ‬1 min walk
  • ‪Chambao - ‬8 min walk

About this property

Paradisus Cancún – All Inclusive

Luxury property on the beach, with 4 outdoor pools
Paradisus Cancún – All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Paradisus Cancún – All Inclusive, you'll find a full-service spa, a golf course, and 4 outdoor swimming pools. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A children's pool, a health club, and a sauna are also featured at the luxury Paradisus Cancún – All Inclusive. Free self parking is available.

This 4.5-star Cancun property is smoke free.

  • 656 guestrooms or units
  • 7 levels
  • 5 buildings
  • 9 dining venues
  • 7 bars or lounges
  • Conference rooms
  • Built in 1990
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Paradisus Cancún – All Inclusive offers 656 air-conditioned accommodations with free minibar items and a safe. Beds feature premium bedding. 50-inch LED televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

YHI Spa has 11 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle
  • Free self parking on site

Food and drink

  • 7 bars/lounges
  • 9 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cielo
  • Lemon Fish
  • Malva Food Bazar
  • Sal Steak Cave
  • Sante

Things to do

  • 4 outdoor pools
  • 9-hole golf course
  • Arcade/game room
  • Books
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Games
  • Golf
  • Health club
  • Sauna
  • Shopping
  • Tennis
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • Lift

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 12 years old or younger stays free per registered adult when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Paradisus
All Inclusive Paradisus Cancun
Cancun All Inclusive Paradisus
Cancun Paradisus Resort
Paradisus All Inclusive Resort
Paradisus Cancun
Paradisus Meliá Cancun All Inclusive Resort
Paradisus Cancun Resort
Paradisus Cancun Resort All Inclusive
Paradisus Resort Cancun
Cancun Gran Melia
Gran Melia Cancun Hotel Cancun
Grand Melia Cancun
Melia Cancun
Paradisus
Paradisus Meliá All Inclusive Resort
Paradisus Meliá Cancun All Inclusive
Paradisus Meliá All Inclusive
Paradisus Meliá Cancun All Inclusive All-inclusive property
Paradisus Meliá All Inclusive All-inclusive property
Paradisus Cancun All Inclusive Resort
Paradisus by Meliá Cancun All Inclusive Resort
Paradisus by Meliá Cancun All Inclusive
Parasus Meliá Cancun Inclusiv

Frequently asked questions

What is the cancellation policy at Paradisus Cancún – All Inclusive?

Paradisus Cancún – All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Paradisus Cancún – All Inclusive?

As of 13 Mar 2025, prices found for a 1-night stay for 2 adults at Paradisus Cancún – All Inclusive on 12 Apr 2025 start from NZ$922.09, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Paradisus Cancún – All Inclusive?

Yep, Paradisus Cancún – All Inclusive has a free self car park.

Are there any beaches close to Paradisus Cancún – All Inclusive?

Yep, Paradisus Cancún – All Inclusive is a short 15-minute walk from Ballenas Beach. Fun beach activities include jet skiing, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at Paradisus Cancún – All Inclusive?

Yep, YHI Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Paradisus Cancún – All Inclusive have a pool?

Yep, and guests love it! Paradisus Cancún – All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Paradisus Cancún – All Inclusive?

Paradisus Cancún – All Inclusive features 4 outdoor pools, a full-service spa and a health club. All guestrooms come with premium bedding and free minibar items.

What makes Paradisus Cancún – All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Paradisus Cancún – All Inclusive.

Is Paradisus Cancún – All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Paradisus Cancún – All Inclusive is a hit with families.

Is there a free airport shuttle available at Paradisus Cancún – All Inclusive?

No, Paradisus Cancún – All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Paradisus Cancún – All Inclusive?

Yep, they've got a beach bar and 9 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Paradisus Cancún – All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Paradisus Cancún – All Inclusive?

No, only service animals are allowed.

Is there a golf course on site at Paradisus Cancún – All Inclusive?

Yep, Paradisus Cancún – All Inclusive has a 9-hole golf course.

Paradisus Cancún – All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1307 out of 2542 reviews
Rating 8 - Good. 521 out of 2542 reviews
Rating 6 - Okay. 329 out of 2542 reviews
Rating 4 - Poor. 181 out of 2542 reviews
Rating 2 - Terrible. 204 out of 2542 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience. The resort is beautiful. Everything was perfect from the concierge service, restaurant and bar staff, food, pool side service, activities, and house keeping. We will be back to vacation at Paradisus.
Stayed 6 nights in Nov 2024

6/10 Okay

Rosa Isela

Travelled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Check-in went smooth. Arriving to our room we noticed a strong smell that stayed in the room the entire trip. Our room was not what we expected either, nothing compared to the picture we saw when we booked. Come to find out people who book with travel agencies get whatever is available instead of what they paid for. The jacuzzi in our balcony was dirty and didn’t work properly. Room service was poor, our fridge was supposed to be restocked every day and we ended up having to call for waters more than twice. After request, it took them a good hour to deliver. The pool with the walk-up bar was FREEZING! Hardly anyone would get in. The bars close early, 11pm. For dinner you must make a reservation, if not you are stuck at the buffet which wasn’t so great. Restaurants won’t sit you even with tables available and you also only have till 4pm to book a reservation. Its unfortunate, on the bright side the workers there are very friendly! The bartenders were great, the DJs. The Ginger bar was our favorite, had a great vibe! Just sucked that once the party was getting started they had to close. Looks like in order to get a real VIP experience you must book with the resort directly instead of expedia or any other booking agency. You even get a different color bracelet when booking with a travel agency that way the workers can recognize you.
Stayed 6 nights in Dec 2024

6/10 Okay

YVAN

Travelled with family
Always long lines and wait at the check-in counter. Rooms and overall facilities are not well maintained. Dinner reservations line is always long. Some rooms are in bad condition and switch
Stayed 6 nights in Dec 2024

10/10 Excellent

Mirela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Dec 2024

10/10 Excellent

Vlad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Jose

Stayed 4 nights in Nov 2024

10/10 Excellent

Jennifer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I loved this resort! Though I had my 3 month old with me my 2 other friends stayed at the adult side and we were still able to have so much fun! The food was pretty good for “resort” food.
Stayed 5 nights in Dec 2024

10/10 Excellent

Valeria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, and everything was in a reasonable distance unlike those huge mega resorts. The staff was friendly, food was good and the beach was great. Highly reccomend
Stayed 4 nights in Dec 2024

6/10 Okay

WEN QI

Stayed 6 nights in Nov 2024

10/10 Excellent

Amaury Sanchez, miami

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super big hotel good for adults and kids too
Stayed 1 night in Dec 2024

8/10 Good

shandera, North Miami

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Everything was great about the property besides the food. The food was not good at all at all at all.
Stayed 1 night in Dec 2024

10/10 Excellent

Sandra Hernandez De

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is in a good location, great beach and good food. Love guest service
Stayed 5 nights in Nov 2024

8/10 Good

Klodjan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great but not sure the reserve was worth it.
Stayed 4 nights in Dec 2024

6/10 Okay

Metin

Liked: Cleanliness, staff & service, amenities
It was ok overal, not great not bad.
Stayed 5 nights in Nov 2024

6/10 Okay

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2024

8/10 Good

Angeliki

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Veronica Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

2/10 Terrible

Yoshihara

Stayed 1 night in Nov 2024

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service
The property needs improvements. Everything closed after 11.00 pm .
Stayed 4 nights in Nov 2024

6/10 Okay

Natalia

Travelled with family, Travelled with partner
For 5 days stay we haven’t had one single day when we can sit on beach chairs next to the pool or even towel ( few times a day they were out if towels)…. Lunch and dinner in buffet were very limited and dinner in restaurants very small portions

4/10 Poor

Dinesh

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Huge difference from moon palace. Other than lemon fish, food was of poor quality. Expensive spa. We came for tropical food. Papaya, Guava, Pineapple were limited. Coconut water cost was exorbitant like Europe. Too expensive for average quality. Hats off to all hardworking staff there. Not sure if they make enough money to justify their hard work.
Stayed 4 nights in Nov 2024

10/10 Excellent

Hiren Gopalbhai

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The flight and airport transportation were excellent—smooth, punctual, and hassle-free. At the resort, checking in at the front desk was a bit disappointing. Despite booking in advance and repeatedly requesting a specific bed preference (even submitting the arrival form three times with the details clearly mentioned), the request could not be accommodated. I understand room assignments are subject to availability, but it was frustrating given the multiple attempts to ensure this detail was addressed. Eventually, they offered a room on a different floor, but it took some effort to resolve. On a positive note, the dinner options were fantastic, and reserving through Expedia was incredibly convenient. However, the all-inclusive buffet experience left much to be desired. The food quality was average, and there was always a rush during breakfast and lunch, requiring long waits in line. That said, everything else about the resort was exceptional—the service, property, and location were truly 5-star.
Stayed 6 nights in Nov 2024

2/10 Terrible

Jason

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful resort. Rooms are extremely dated, old, run down, disgusting. Rooms and bathrooms feel like a subway station. You won't be able to sleep at night as you will here loud music until 4 am. Food is also terrible. The buffet has limited seating, service, and food selection. All the food is old recycled food from the previous days including the specialty restaurants. For kids, there's almost nothing for them here. Restaurants and buffet dont even serve kids food.
Stayed 5 nights in Nov 2024

6/10 Okay

Silvia

Liked: Cleanliness, property conditions & facilities, room comfort
Servicio normal
- Ibamos por celebrar aniversario y fue un dato que nos pidieron antes de llegada, no tuvieron ningun detalle sobre ello. - Todo lo quieren cobrar extra - La comida dejaba que desear, algunas cosas recalentadas, he estado en otros resorts con mucha mejor calidad - Algunas personas fueron muy amables pero otras no, incluso no saludaban y andaban como molestos, no daban guia, nada excepcional. - Personal mal capacitado, al consultar cosas sencillas unos decian una cosa, otros otra
Stayed 3 nights in Nov 2024

4/10 Poor

Shaun

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 7 nights in Nov 2024