Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort (Costa Mujeres, MEX): Reviews & Deals from NZ$590

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Property with private beach and full-service spa

Dates

November 2024

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Th.

Sa.

Su.

December 2024

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Th.

Sa.

Su.

4 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, pool loungers

Premium bedding, down duvets, minibar, in-room safe

Private beach, white sand, beach umbrellas, beach massages

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar

Gym

Explore the area

Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, QROO, 23028

Playa Mujeres Golf Club
8 min drive
Punta Sam Ferry Terminal
10 min drive
Mujeres Beach
15 min drive
Isla Mujeres, Quintana Roo (ISJ)
87 min drive

Room options

Junior Suite

Highlights

Furnished balcony or patio

Air conditioning

Flat-screen TV

Premium bedding

Down duvet

Ceiling fan

Blackout curtains

Designer toiletries

54 sq m
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

STAR Class Directors Suite One Bedroom Swim Out

Highlights

Furnished balcony or patio

Air conditioning

Flat-screen TV

Blackout curtains

Down duvet

Premium bedding

Ceiling fan

Separate bedroom

114 sq m
Sleeps 4
1 Double Sofa Bed and 1 King Bed

Junior Suite Swim Out

Highlights

Furnished balcony or patio

Air conditioning

Flat-screen TV

Premium bedding

Down duvet

Ceiling fan

Blackout curtains

Designer toiletries

54 sq m
Sleeps 4
1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

STAR Class Directors Suite One Bedroom

Highlights

Furnished balcony or patio

Air conditioning

Flat-screen TV

Blackout curtains

Down duvet

Premium bedding

Ceiling fan

Separate bedroom

114 sq m
Sleeps 4
1 Double Sofa Bed and 1 King Bed

STAR Class Junior Suite

Highlights

Furnished balcony or patio

Air conditioning

Flat-screen TV

Premium bedding

Down duvet

Ceiling fan

Blackout curtains

Designer toiletries

54 sq m
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

STAR Class Junior Suite Ocean View

Highlights

Furnished balcony or patio

Air conditioning

Flat-screen TV

Premium bedding

Down duvet

Ceiling fan

Blackout curtains

Designer toiletries

54 sq m
Ocean view
Sleeps 4
1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

STAR Class Entourage Suite

Highlights

Furnished balcony or patio

Air conditioning

Flat-screen TV

Premium bedding

Down duvet

Ceiling fan

Blackout curtains

Designer toiletries

64 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Directors Suite Two Bedroom

Highlights

Furnished balcony or patio

Air conditioning

Flat-screen TV

Blackout curtains

Down duvet

Premium bedding

Ceiling fan

2 bedrooms

168 sq m
Sleeps 8
1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

STAR Class Producers Two Bedrooms Suite

Highlights

Furnished balcony or patio

Air conditioning

Flat-screen TV

Blackout curtains

Down duvet

Premium bedding

Ceiling fan

2 bedrooms

335 sq m
Sleeps 8
2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

STAR Class Junior Suite Swim Out

Highlights

Furnished balcony or patio

Air conditioning

Flat-screen TV

Premium bedding

Down duvet

Ceiling fan

Blackout curtains

Designer toiletries

54 sq m
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Entourage Suite

Highlights

Furnished balcony or patio

Air conditioning

Flat-screen TV

Premium bedding

Down duvet

Ceiling fan

Blackout curtains

Designer toiletries

64 sq m
Sleeps 4
1 Double Sofa Bed and 1 King Bed

Directors Suite One Bedroom

Highlights

Furnished balcony or patio

Air conditioning

Flat-screen TV

Blackout curtains

Down duvet

Premium bedding

Ceiling fan

Separate bedroom

114 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

STAR Class Producers Two Bedroom Suite Swim Out

Highlights

Furnished balcony or patio

Air conditioning

Flat-screen TV

Blackout curtains

Down duvet

Premium bedding

Ceiling fan

2 bedrooms

335 sq m
Sleeps 8
2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

STAR Class Directors Suite Two Bedroom

Highlights

Furnished balcony or patio

Air conditioning

Flat-screen TV

Blackout curtains

Down duvet

Premium bedding

Ceiling fan

2 bedrooms

168 sq m
Sleeps 8
2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

STAR Class Producers Three Bedroom Suite

Highlights

Furnished balcony or patio

Air conditioning

Flat-screen TV

Blackout curtains

Down duvet

Premium bedding

Ceiling fan

3 bedrooms

389 sq m
Sleeps 12
2 King Beds, 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

Junior Suite Ocean View

Highlights

Furnished balcony or patio

Air conditioning

Flat-screen TV

Premium bedding

Down duvet

Ceiling fan

Blackout curtains

Designer toiletries

54 sq m
Ocean view
Sleeps 4
1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

Similar properties

Pool

Breakfast included

All-inclusive

Spa

for 1 night

includes taxes & fees

16 Nov - 17 Nov

Pool

Breakfast included

All-inclusive

Spa

for 1 night

includes taxes & fees

16 Nov - 17 Nov

About the area

Costa Mujeres

A family-friendly stay in Costa Mujeres awaits you at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. You'll be 13.3 km (8.3 mi) from Ultramar Ferry Puerto Juárez and 15.2 km (9.4 mi) from Isla Mujeres Ferry Terminal. Highlights at this beachfront property include 4 outdoor swimming pools, a full-service spa and a private beach. .A pampering day can include deep-tissue massages and hot stone massages along with facials and mani/pedis. The restaurant, So Cal Gourmet Emporium, serves international cuisine and is open for breakfast, lunch and dinner. The property's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the free kids' club, gym, kids' swimming pool and pool loungers. Business travellers can take advantage of a conference centre and a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM. .Within a 20-minute drive of this 4-property class Costa Mujeres property, attractions include Playa Mujeres Golf Club and Cancun Mall.

What's nearby

Playa Mujeres Golf Club - 8 min drive
Mujeres Beach - 15 min drive
Isla Mujeres Ferry Terminal - 86 min drive
Dolphin Discovery - 93 min drive
North Beach - 93 min drive

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 41 min drive

Restaurants

‪Isla Blanca - ‬5 min drive
‪So Cal Gourmet Food Emporium - ‬1 min walk
‪Guy's Burger Joint - ‬6 min walk
‪Flavors - ‬16 min walk
‪Mar - ‬15 min walk

About this property

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Property with private beach and full-service spa

Some rates at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. At Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. This beach property also offers a complimentary children's club, a children's pool and a health club.

This 4-star Costa Mujeres property is smoke free.

648 guestrooms or units

Built in 2019

Buffet breakfast (free)

Deli

Kid's club (free)

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Conference centre

Business facilities

Coffee in lobby

Dry cleaning

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Tour and ticket information

Concierge

Wedding services available

Corner/local shop

Terrace

Garden

Gift shop

Beauty salon

Lift

No smoking on site

Bar or lounge

Bar by the pool

Dining venue

Swim-up bar

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers 648 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature down duvets and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

No on-site parking available

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
A bar/lounge
A coffee shop/cafe
A poolside bar
A restaurant
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

East Sushi & Teppanyaki
Gusto Italian Trattoria
La Cocina Mexican Cuisine
So Cal Gourmet Emporium
Sunset Strip Steakhouse

Family friendly

4 outdoor pools
Children's games
Children's pool
Free children's club
Grocery/convenience store
Playground
Snack bar/deli

Conveniences

24-hour front desk
Gift shop/newsstand
Grocery/convenience store
Guidebooks
Hair salon
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business centre
Conference centre

Outdoors

Beach umbrellas
Garden
On a private beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Deep-tissue massages
Facials
Hot stone massages
Manicures/pedicures
Prenatal massages
Sports massages
Swedish massages
Thai massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk

Built in 2019
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Down comforter
Premium bedding

Bathroom

Designer toiletries
Dressing gowns
Hair dryer
Rainfall showerhead
Shampoo
Shower
Slippers
Soap
Toilet paper
Towels provided

Entertainment

Flat-screen TV with premium cable channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Minibar

Air conditioning
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Kids stay free! One child 1 year old or younger stays free when using existing bedding.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

Pool access available from 7:00 AM to 8:00 PM
One child aged 1 year old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Planet Hollywood Beach Resort Cancun - All Inclusive Hotel

Planet Hollywood Beach Resort Cancun

Planet Hollywood Beach Resort Cancun All Inclusive

Frequently asked questions

What is the cancellation policy at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

As of 2 Nov 2024, prices found for a 1-night stay for 2 adults at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort on 3 Nov 2024 start from NZ$590.3, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

The closest beach to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is North Beach (7.7 km).

Is there a spa on site at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

Yep, there is an onsite spa at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. You'll enjoy heaps of services like facials and Thai massages.

Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have a pool?

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 7:00 AM to 8:00 PM.

What luxury perks are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort features a private beach, 4 outdoor pools and a full-service spa. All guestrooms come with premium bedding and 24-hour room service.

What makes Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort a romantic place to stay?

A private beach and a lounge bar, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort.

Is Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is a hit with families.

Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort serve breakfast?

You bet, free buffet brekkie is offered daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

No, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

No, pets are not allowed.

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Reviews

7.6

Good

8.4/10

Cleanliness

7.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Steven

Travelled with family, Travelled with family and small children

4 Aug 2024

Liked: Cleanliness, staff & service, amenities

Throughout the entire time we had an excellent time from the service, the food and the facilities, everything was very tidy and clean.

Stayed 4 nights in Jul 2024

4/10 Poor

Dominic

2 Aug 2024

Stayed 4 nights in Jul 2024

6/10 Okay

Olulowo

Travelled with family

2 Aug 2024

Liked: Cleanliness

This resort is just OK. Entertainment is mediocre, food was horrible. Room was damp, it felt like my bed was wet. There was a very strong smell of mold. Room service was unavailable almost my entire stay. The time that I did actually get room service it took 2hrs to receive my food. Signs posted saying pools were open until 7pm but they closed them at 5 every day with no explanation. Staff is constantly trying to upsell you or convince you to take a timeshare tour. Nothing to do at night. Please don’t be hungry at night, if so you’ll starve until morning. I don’t think this place is worth the money and will not return. If you’re a traveler and have anything else to compare this to I think you’ll be highly disappointed. Oh and I almost forgot, the water in the bathroom comes out of the faucet and shower BROWN! You have to let it run for a few to clear up!

Stayed 4 nights in Jul 2024

8/10 Good

DAYAGNA

2 Aug 2024

Stayed 4 nights in Jul 2024

10/10 Excellent

Kelly

Travelled with family, Travelled with family and small children

2 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property was beautiful

Stayed 3 nights in Jul 2024

8/10 Good

Sarah G

Travelled with family

31 Jul 2024

Liked: Cleanliness, staff & service, amenities

The staff were very welcoming and helpful!

Stayed 4 nights in Jul 2024

8/10 Good

Naydine

Travelled with partner

30 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was excellent! I did a poor job of realizing there are different tiers at the hotel. They are very quick to remind you though. It seems Planet Hollywood prides themselves superb treatment for their STAR clients. Purple bands (those traveling with children) are at the bottom of the totem pole! I understand that it’s part of their marketing strategy to get you to sign up for STAR but I would have preferred to eat better food since I did pay a nice chunk of money to stay there… just saying. The food at the buffet is not good at all. That’s my only pet peeve. Nevertheless, this hotel would definitely see me here again if the opportunity presented itself. I would have to sign up for the STAR treatment though :)

Stayed 4 nights in Jul 2024

6/10 Okay

Raakin

Travelled with group

29 Jul 2024

Liked: Cleanliness, amenities, property conditions & facilities

Staff was very rude

Stayed 4 nights in Jul 2024

2/10 Terrible

Dusan Aleksandar

Travelled with family

28 Jul 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Room was moldy and incredibly humid, even with AC running 24/7 (bed sheets and pillows were completely damp). Ceiling in the shower fell off (parts literally fell on the ground), there was mold on the ceiling above the beds, fridge was rusty, closet shelves would not close.. overall - a disaster.

Stayed 10 nights in Jul 2024

2/10 Terrible

Dan

27 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Jul 2024

6/10 Okay

Eduardo

Travelled with family

26 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Jul 2024

6/10 Okay

Sherise

Travelled with family and small children

25 Jul 2024

Disliked: Cleanliness

I didn’t like how the pools were not clean so much stuff floating around in the pool. I did not like the process of getting reservations. The burger joint employee cleaned cups with no soap and put them back up to be used. Charging extra for kid activities is disgusting. It should be in the fees already. Paying to use an air pump is ridiculous they make you purchase out of the store in order to use it. Best place to eat was Sushi although it’s impossible to get into the other restaurants. Not having enough head phones for the silent party. First time at a resort for my kids but last time ever going to planet Hollywood. I will not be back.

Stayed 4 nights in Jul 2024

6/10 Okay

Angela

23 Jul 2024

Liked: Staff & service

Stayed 5 nights in Jul 2024

10/10 Excellent

Tonia

Travelled with family

22 Jul 2024

Liked: Cleanliness, staff & service, amenities

Staff was great, I was in building 14 at first and the room smelled horrible and on the way to room it looks like it needs to be updated. We were eventually moved to building 12 where the room smelled so good as well as the elevator and the building seems newer than building 14. The staff was great our room was accidentally entered by some other guests that thought it was their room. The the staff came up right away took care of the situation. As well as the morning after they came back to explain what happened. I was so grateful for that. The greeting when we first came in was everything we was also greeted with a drink that I might say needs to be changed out to another drink guest my like. It was bitter and a very horrible taste and drink and as I watch the other guest take a sip they made the same ugly face. So please stop serving that drink and go back to the drawing board and find something that guests will be welcome to.

Stayed 4 nights in Jul 2024

8/10 Good

SUSANA, Mission

Travelled with family

21 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Único tobogán para niños descompuesto, la tina del área de niños que avienta agua no funcionaba, el primer día los elevadores no funcionaba esto fue resuelto al 3 día de nuestra llegada, staff muy amable a excepción de encargado de la venta de fotos el cual se dirige de una forma agresiva a sus clientes (si quieres bien y si no no las compres), fuera de eso los meseros y todo el personal siempre dispuestos apoyarte y tratar de que tengas la mejor de tus vacaciones.

Stayed 7 nights in Jul 2024

6/10 Okay

Beau

21 Jul 2024

Stayed 7 nights in Jul 2024

6/10 Okay

Bernice

21 Jul 2024

Disliked: Cleanliness, staff & service

It’s a beautiful resort but not well maintained and the staff need to be more attentive to their guests

Stayed 7 nights in Jul 2024

10/10 Excellent

MARIBEL

21 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

ITS a great experiences in general I did enjoyed It a lot

Stayed 1 night in Jul 2024

4/10 Poor

Sabrina sky

Travelled with family

20 Jul 2024

Disliked: Staff & service

Very poor customer service. Staff was rude and not much help to fix any issues.

Stayed 3 nights in Jul 2024

4/10 Poor

Joyce

Travelled with family, Travelled with group

17 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

The atttiude of employees A lot of add ons

Stayed 7 nights in Jul 2024

6/10 Okay

luis sergio

Travelled with partner

16 Jul 2024

Liked: Cleanliness, amenities, property conditions & facilities

The buffet and staff needs improbmen, Drinks left a lot to be desired, NO EXPIDIA REPRESENTATIVE ON PREMISES

Stayed 6 nights in Jul 2024

6/10 Okay

Anna

11 Jul 2024

Liked: Staff & service

Stayed 4 nights in Jul 2024

2/10 Terrible

Jaqueline

9 Jul 2024

Disliked: Staff & service, property conditions & facilities

Stayed 2 nights in Jul 2024

10/10 Excellent

Wayne

Travelled with family

7 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

so fun and festive! the staff were all so friendly

Stayed 7 nights in Jun 2024

4/10 Poor

Oleksandr

Travelled with family

4 Jul 2024

Liked: Cleanliness

Disliked: Staff & service

I don’t like limit of order a restaurants

Stayed 6 nights in Apr 2024

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Photo gallery for Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Reviews

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Popular amenities

Explore the area

Room options

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Junior Suite

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STAR Class Directors Suite One Bedroom Swim Out

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STAR Class Directors Suite One Bedroom

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STAR Class Junior Suite

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STAR Class Junior Suite Ocean View

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STAR Class Entourage Suite

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Directors Suite Two Bedroom

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STAR Class Producers Two Bedrooms Suite

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STAR Class Junior Suite Swim Out

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Entourage Suite

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Directors Suite One Bedroom

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STAR Class Producers Two Bedroom Suite Swim Out

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STAR Class Directors Suite Two Bedroom

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STAR Class Producers Three Bedroom Suite

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Junior Suite Ocean View

Highlights

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About the area

Costa Mujeres

What's nearby

Getting around

Restaurants

About this property

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Languages

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom