Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

4.5 star property
Adults-only beachfront hotel with 4 outdoor pools

Photo gallery for Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

4 outdoor pools, pool umbrellas, pool loungers
Sundeck
Exterior
Lobby sitting area
Lobby sitting area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa

Explore the area

Map
Boulevard Kukulcan km 12, Zona Hotelera, Cancun, QROO, 77500
  • Marlin Beach
    ‪5 min walk‬
  • Cancun Interactive Aquarium
    ‪7 min walk‬
  • La Isla Shopping Mall
    ‪7 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

Junior Suite Ocean View Elite Club (M)

Highlights

Balcony
Air conditioning
Club Lounge
Flat-screen TV
Blackout curtains
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite (E)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
Private bathroom
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
Private bathroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (E)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
Private bathroom
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club | E)

Highlights

Balcony
Air conditioning
Club Lounge
Flat-screen TV
Blackout curtains
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
  • 39 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (E)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
Private bathroom
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | E)

Highlights

Balcony
Air conditioning
Club Lounge
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Rainfall showerhead
  • 59 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Elite Club | C)

Highlights

Balcony
Air conditioning
Club Lounge
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Rainfall showerhead
  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Partial Ocean View (U)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
Private bathroom
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | C)

Highlights

Balcony
Air conditioning
Club Lounge
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Rainfall showerhead
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (L)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
  • 39 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Vista Mar (M)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
Private bathroom
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Front Elite Club -L)

Highlights

Balcony
Air conditioning
Club Lounge
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Rainfall showerhead
  • 39 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club, B2C-US)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed

Junior Suite, Partial Sea View (L)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
  • 39 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea View (L)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
  • 39 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club - L)

Highlights

Balcony
Air conditioning
Club Lounge
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Rainfall showerhead
  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Suite, Ocean View (Elite Club - L)

Highlights

Balcony
Air conditioning
Club Lounge
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Rainfall showerhead
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-US)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
Private bathroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Ocean Front Elite Club (U)

Highlights

Balcony
Air conditioning
Club Lounge
Flat-screen TV
Blackout curtains
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club, B2C-US)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club | B2C-CA)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
Private bathroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-CA)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club | B2C-CA)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Sea View (B2C-CA)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Ocean View Elite Club (U)

Highlights

Balcony
Air conditioning
Club Lounge
Flat-screen TV
Blackout curtains
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (B2C-CA)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
Private bathroom
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | B2C-CA)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed

Junior Suite (U)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
Private bathroom
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (M)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
Private bathroom
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite Ocean View Elite Club (M)

Highlights

Balcony
Air conditioning
Club Lounge
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Rainfall showerhead
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club | C)

Highlights

Balcony
Air conditioning
Club Lounge
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Rainfall showerhead
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Sea View (C)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (M)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
Private bathroom
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (C)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
  • 39 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Ocean Front Elite Club (M)

Highlights

Balcony
Air conditioning
Club Lounge
Flat-screen TV
Blackout curtains
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Elite Club, B2C-US)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
Private bathroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite Ocean View Elite Club (U)

Highlights

Balcony
Air conditioning
Club Lounge
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Rainfall showerhead
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club | E)

Highlights

Balcony
Air conditioning
Club Lounge
Flat-screen TV
Blackout curtains
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Partial Ocean View (B2C-US)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
  • Sleeps 3
  • 2 Double Beds

Junior Suite (C)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Ceiling fan
Rainfall showerhead
Eco-friendly toiletries
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

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About the area

Cancun

A luxury stay in Cancun awaits you at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive. Within just a 10-minute stroll, you'll find popular attractions like La Isla Shopping Mall and Hotel Zone Beaches. Highlights at this all-inclusive hotel include 6 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering can include massages and aromatherapy along with access to the steam room. With 4 lounge bars to choose from, you can enjoy a drink at the hotel. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site pool loungers and lifeguards on site. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning free buffet breakfast is offered between 7:00 AM and 10:30 AM. There's also the convenience of free self parking. .This 4.5-property class Zona Hotelera hotel is 3.9 km (2.4 mi) from Cancun Convention Center and 4.1 km (2.5 mi) from Iberostar Cancun Golf Course.

What's nearby

  • Kukulcan Plaza Shopping Mall - 4 min walk - 0.4 km
  • Marlin Beach - 5 min walk - 0.5 km
  • Cancun Interactive Aquarium - 7 min walk - 0.6 km
  • La Isla Shopping Mall - 7 min walk - 0.6 km
  • Cancun Convention Center - 6 min drive - 3.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive

Restaurants

  • ‪Duna Pool Bar - ‬7 min walk
  • ‪El Fish Fritanga - ‬6 min walk
  • ‪Cambalache - ‬6 min walk
  • ‪Starbucks - ‬7 min walk
  • ‪mb Restaurant - ‬3 min walk

About this property

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

Adults-only beachfront hotel with 4 outdoor pools
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive offers its guests 4 outdoor swimming pools. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. Free breakfast is available daily. Public spaces have free WiFi.

The luxury Hotel Riu Palace Kukulkan - Adults Only - All Inclusive also features barbecue grills, a garden, and coffee/tea in common area. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Cancun hotel.

  • 1 building
  • 428 guestrooms or units
  • 12 levels
  • 6 dining venues
  • 4 bars or lounges
  • Built in 2022
  • Buffet breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Concierge
  • Corner/local shop
  • Garden
  • BBQ grill(s)
  • Beauty salon
  • ATM
  • Lift
  • Smoking in designated areas
  • Swim-up bar
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive offers 428 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. 55-inch flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Full-service spa

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body wraps
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a return airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Riu Latino
Riu Kukulkan Inclusive Cancun
Hotel Riu Palace Kukulkan Adults Only
Riu Palace Kukulkan Adults Only All Inclusive
Hotel Riu Palace Kukulkan Adults Only All Inclusive
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive Hotel

Frequently asked questions

What is the cancellation policy at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

Yep, Hotel Riu Palace Kukulkan - Adults Only - All Inclusive has a free self car park.

Are there any beaches close to Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

Yep, Hotel Riu Palace Kukulkan - Adults Only - All Inclusive is a short 5-minute walk from Hotel Zone Beaches.

Is there a spa on site at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

Yep, there is an onsite spa at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive. You'll enjoy services like body wraps.

Does Hotel Riu Palace Kukulkan - Adults Only - All Inclusive have a pool?

Yep, and guests love it! Hotel Riu Palace Kukulkan - Adults Only - All Inclusive has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive features 4 outdoor pools, a full-service spa and 6 restaurants.

What makes Hotel Riu Palace Kukulkan - Adults Only - All Inclusive a romantic place to stay?

24-hour room service, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive.

Is Hotel Riu Palace Kukulkan - Adults Only - All Inclusive family-friendly?

No, Hotel Riu Palace Kukulkan - Adults Only - All Inclusive is an adults-only property.

Does Hotel Riu Palace Kukulkan - Adults Only - All Inclusive serve breakfast?

Yeah, complimentary buffet brekkie is on offer daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

No, Hotel Riu Palace Kukulkan - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

Yep, Hotel Riu Palace Kukulkan - Adults Only - All Inclusive has 6 restaurants.

What time are check-in & check-out at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive?

No, pets and service animals are not allowed.

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2374 out of 3443 reviews
Rating 8 - Good. 600 out of 3443 reviews
Rating 6 - Okay. 261 out of 3443 reviews
Rating 4 - Poor. 85 out of 3443 reviews
Rating 2 - Terrible. 123 out of 3443 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Denise

Travelled with partner
Liked: Amenities
New and beautiful property. Well cared for and kept up. Staff were all very friendly. Rooms were clean. Bed was very firm. Buffet food was very good. Asian and Mexican restaurants were fair. Steak House restaurant was delicious. Didn’t try the Italian. Very much enjoyed there was not reservations for the specialty restaurants. Was given a pager. If there was a wait we were given a pager. This gave us time for a drink at the lobby bar. We got couples massages. They were very nice. Use of the steam room and plunge pools came with a spa service. The price was high for the massages but this is to be expected at a resort. I was disappointed in how rough the ocean was. It was not comfortable to swim, let alone walk through. Red flags flew every day we were there, and it seems this is typical. Sand and beach area was beautiful and well kept. No seaweed, or garbage. Service for chairs and drinks was outstanding. The pools are beautiful, clean, and warm. There is a quiet pool with less activity, and a pool with lots of optional activities from the entertainment staff. Angel, head of entertainment, was so much fun. Additionally, the separate swim up bar pool was fun. There was no concern over not having a chair at any of the pools or the beach. This was also in January, so that may be different in warmer months, if the resort is more booked. There seemed like there were plenty of guests while we were there without feeling overcrowded. The lobby bar cart with different drinks.
Stayed 6 nights in Jan 2025

6/10 Okay

Shahin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overpriced for the offering. Overall average experience.
Stayed 5 nights in Dec 2024

6/10 Okay

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well kept, comfortable hotel on the beach. Would return if they get more vegan food options. The room was good, housekeeping kept us in fresh towels and sheets. The TV's builtin Chromecast was super cool, I could watch from my own Netflix account. The bars were fun. Every drink with citrus had an interesting minty/herbally note...or maybe it's in the water? Every bartender and waiter pushes tequila shots, but I recommend the Paloma or an Ernest Hemingway (frozen). Buffet and restaurants were always popular. But the vegan selection was scant. I struggled to find variety and seasoned dishes until the last night's Asian themed selection. If you want to order from the special Vegetarian Menu, plan ahead with guest services because it takes 60 minutes to prepare.
Stayed 5 nights in Dec 2024

10/10 Excellent

SHIH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This new and clean hotel has extremely friendly staff and a great variety of restaurant options on site. Our room is ocean view with balcony. This is perfect resort to getaway. Worth of your money and time!
Stayed 4 nights in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024

10/10 Excellent

Richard

Stayed 5 nights in Dec 2024

10/10 Excellent

Gagik

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 5 nights in Dec 2024

10/10 Excellent

Sharilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2024

2/10 Terrible

JASVIR K

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointing Experience at RIU Hotels & Resorts – Never Again! I recently stayed at a so-called 5-star resort, RIU Hotels & Resorts, and I have to say it was a deeply disappointing experience. During my stay, I encountered a serious issue with the cleaning staff that left me feeling disgusted. The cleaning lady used the same dirty cloth she used to clean the sink to wipe down my dishes. I was shocked when I discovered this, as this is completely unacceptable, especially in a hotel claiming to offer 5-star service. Naturally, I made a complaint at the reception, but the staff brushed it off like it was no big deal. The next day, the same thing happened again. I even recorded a video of her cleaning the dishes with the same dirty cloth, and when I showed it to the staff, they still acted as if it was normal practice. This lack of care and attention to basic hygiene made me feel sick and truly disgusted. I have stayed at many hotels, but this is by far the worst experience I've had. I expected better from a brand like RIU, and I am extremely disappointed. I will never stay at a RIU property again and wouldn't recommend it to anyone. If this is how they treat guests and their hygiene standards, it’s a major red flag.

10/10 Excellent

MAHSA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is nice and clean. Overall, we enjoyed our time here but it is much smaller than Rio palace in costa mojeres that I had been to previously. I think i prefer that one. The only downside is costa mujeres is furthur away from airport.
Stayed 7 nights in Dec 2024

10/10 Excellent

Saray M.

Stayed 4 nights in Dec 2024

10/10 Excellent

Loren

Stayed 5 nights in Jan 2025

10/10 Excellent

Elisabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect place for a romantic weekend. The food was great, the staff was friendly and the hotel and rooms were very well kept.
Stayed 3 nights in Jan 2025

10/10 Excellent

cammy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've never been to a resort that is that clean! WOW! It was sparkling for our entire stay. Really unbelievable!! The food at the buffet was AMAZING. I never thought I'd say that either. Such wonderful choices! The restaurants were hit-and-miss. Asiain was fantastic. The Italian, Elite, and Steak House were OK. We were disappointed in the Mexican. The drinks were fantastic everywhere but especially at the martini bar. The ala cart food choices were fun. Peppes was fun. The night buffet and sports bar food were fun. I was pleased with how many choices there were around the clock. The room service was fantastic. My only complaint was the entertainment crew. They were fun and walking around. But, I felt age-shamed by them. They would walk by the pool or lounge chairs with a volleyball and stop and ask anyone young to come play. Same thing with promoting the theme parties. We play league volleyball at home and love playing in the pool. We've even coached junior leagues. Apparently, we didn't have the right look—same thing with the theme parties. We brought attire to wear to all of the themes and were looking forward to some of the DJs. We would walk by them in their attire and they would say "hi" but stop the "young" people and tell them all about it. So, no one would want to join something they aren't invited to. At 50, I felt like I was of typical/average age compared to the other guests during the time of my stay. It sucked to be made to feel old, especially on vacation.
Stayed 6 nights in Dec 2024

10/10 Excellent

BRADLEY SHAUN

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 6 nights in Dec 2024

8/10 Good

Kristi

Stayed 6 nights in Dec 2024

6/10 Okay

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We traveled here for the first time and the property was perfectly located, in a very safe area with beautiful grounds, clean rooms, and extremely friendly and hard working staff. The beach is beautiful and there are plenty of loungers that the staff would set up for you on the beach. Dining was ok, but not what I could consider 5 star, although the service was wonderful and the buffet plentiful with tons of choices. The New Year's Buffet was exceptional and a highlight of the trip. The room was clean and beautiful, with all rooms facing the ocean and our balcony was just heaven. There were only a few downsides but nothing major. One of the pools must have had some malfunction because it was 100 degrees everyday. It was a beautiful pool but no one could go in it, it was so hot. The drinks were not very good, with bottom shelf liquor used unless you asked for better and even then, the drinks were not done well unless you specifically instructed the staff on making them. Finally, the entertainment company they had was not our cup of tea. They played loud music at the two useable pools most of the day and there was not really a place to have any quiet time. The shows were cheesy lip syncing and the trivia was JUST about their hotel chain. The vibe was for a younger crowd and many of us were looking for a little more R&R than party. It had lots of good things, but I would look for another site for a romantic getaway and I wouldn't say it is a 5 star experience.
Stayed 4 nights in Dec 2024

2/10 Terrible

Hussam

Travelled with partner
Disliked: Staff & service
I have stayed at other RIU resorts before. As a matter of fact i stayed at the RIU a mile down from this resort back in march 2020 during the coronavirus and it was safe clean and nice. This place is dirty. Specially the buffet. Oh, horrible. They put a punch of people to make dirty and ugly looking and tasting food. The lettuce is always brown. This should speak enough. I got sick the 3rd night and i believe i had corona. My wife git sick the rest of the trip and when we cam back to the state we did a corona test and sure she has it. The worst place to be. Never again RIU
Stayed 7 nights in Dec 2024

10/10 Excellent

Kamila Julia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best resorts in Cancun! Truly a wonderful stay! Very clean, great pool, great beach and staff are kind and attentive! Highly recommend!
Stayed 5 nights in Dec 2024

10/10 Excellent

Zakena J

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything there was nice and beautiful
Stayed 3 nights in Jan 2025

10/10 Excellent

Trina Denae

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time enjoyed the property very beautiful
Stayed 4 nights in May 2024

8/10 Good

Rachel Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort for a great price!! Had everything you could need and staff was super sweet. The around area is slightly noisy and the spa is pretty expensive.
Stayed 6 nights in Dec 2024

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We fell in love with this hotel and we are already looking to possibly come back next month! My only negative comment is that I do feel as if 'adult only' should include an age policy of 25 .
Stayed 5 nights in Dec 2024

10/10 Excellent

Mary Kate

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2024