Hotel Riu Palace Las Americas - Adults Only- All Inclusive (Cancun, MEX): Reviews & Deals

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Elegant adults-only property on the beach

Dates

December 2024

January 2025

3 outdoor pools, pool umbrellas, pool loungers

Minibar, in-room safe, blackout curtains, iron/ironing board

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Bar

Explore the area

Blvd. Kukulcan, Km 8.5, Manzana 50, Lote 4, Zona Hotelera, Cancun, QROO, 77500

Plaza Caracol Mall
2 min walk
UltraMar Ferry Terminal
6 min walk
Caracol Beach
8 min walk
Cancun, Quintana Roo (CUN-Cancun Intl.)
25 min drive

Room options

Junior Suite, 2 Bedrooms (U)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

2 bedrooms

Ceiling fan

Eco-friendly toiletries

35 sq m
Sleeps 6
2 Double Beds

Suite, Jetted Tub, Ocean View (L)

Highlights

Balcony

Separate sitting area

Private outdoor hot tub

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Eco-friendly toiletries

61 sq m
Sleeps 2
1 King Bed

Suite, Ocean View (L)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Shower/bath combination

35 sq m
Sleeps 3
1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (U)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

2 bedrooms

Ceiling fan

Eco-friendly toiletries

35 sq m
Sleeps 6
2 Double Beds OR 1 King Bed

Junior Suite (U)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Bathrobes

Hairdryer

35 sq m
Sleeps 3
2 Double Beds

Suite, Ocean View (B2C-US)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Bathrobes

35 sq m
Sleeps 2
1 King Bed

Suite, Jetted Tub, Ocean View (B2C-CAN)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Eco-friendly toiletries

61 sq m
Sleeps 2
1 King Bed

Junior Suite, Ocean View (U)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Bathrobes

Hairdryer

35 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-US)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Eco-friendly toiletries

61 sq m
Sleeps 2
1 King Bed

Junior Suite (B2C-US)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Bathrobes

35 sq m
Sleeps 3
2 Double Beds

Junior Suite, Ocean View (B2C-US)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Bathrobes

35 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (M)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Bathrobes

35 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (B2C-CAN)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Bathrobes

35 sq m
Sleeps 3
2 Double Beds

Junior Suite, Connecting Rooms (B2C-CA)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Bathrobes

Sleeps 6
1 King Bed OR 2 Double Beds

Junior Suite (L)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Bathrobes

35 sq m
Sleeps 3
2 Double Beds

Junior Suite, Ocean View (B2C-CAN)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Bathrobes

35 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Suite, Ocean View (B2C-CAN)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Eco-friendly toiletries

35 sq m
Sleeps 2
1 King Bed

Suite, Ocean View (M)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Eco-friendly toiletries

70 sq m
Sleeps 2
1 King Bed

Junior Suite (E)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Bathrobes

35 sq m
Sleeps 3
2 Double Beds

Junior Suite (M)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Bathrobes

35 sq m
Sleeps 3
2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Bathrobes

Sleeps 6
1 King Bed OR 2 Double Beds

Suite, Jetted Tub, Ocean View (C)

Highlights

Balcony

Separate sitting area

Private outdoor hot tub

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

61 sq m
Sleeps 2
1 King Bed

Suite, Ocean View (C)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Bathrobes

35 sq m
Sleeps 2
1 King Bed

Junior Suite, Ocean View (L)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Bathrobes

35 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (C)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Bathrobes

35 sq m
Sleeps 6
1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (C)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Bathrobes

Hairdryer

35 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (C)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Bathrobes

35 sq m
Sleeps 6
1 King Bed OR 2 Double Beds

Junior Suite (C)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Bathrobes

Hairdryer

35 sq m
Sleeps 3
2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

2 bedrooms

Ceiling fan

Eco-friendly toiletries

Sleeps 6
2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (B2C-US)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

2 bedrooms

Ceiling fan

Eco-friendly toiletries

Sleeps 6
2 Double Beds

Suite, Ocean View (U)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Eco-friendly toiletries

Shower/bath combination

70 sq m
Sleeps 2
1 King Bed

Suite, Jetted Tub, Ocean View (U)

Highlights

Balcony

Separate sitting area

Private outdoor hot tub

Air conditioning

Flat-screen TV

Ceiling fan

Blackout curtains

Eco-friendly toiletries

70 sq m
Sleeps 2
1 King Bed

Junior Suite, Ocean View (E)

Highlights

Balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

Bathrobes

35 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (M)

Highlights

Balcony

Separate sitting area

Private outdoor hot tub

Air conditioning

Flat-screen TV

Blackout curtains

Separate bedroom

Ceiling fan

61 sq m
Sleeps 2
1 King Bed

Suite With Sea View

Sea view
Sleeps 2
2 Double Beds

Suite Luxury With Sea View

Sea view
Sleeps 2
2 Double Beds

Suite Junior With Sea View

Sea view
Sleeps 3
2 Double Beds

Suite With Sea View

Sea view
Sleeps 2
1 King Bed and 1 Single Sofa Bed

Suite Junior

Sleeps 3
1 Double Bed, 1 King Bed and 1 Single Sofa Bed

Suite Junior

Sleeps 3
2 Double Beds

Suite Junior With Sea View

Sea view
Sleeps 3
1 King Bed and 1 Single Sofa Bed

Suite With Sea View

Sea view
Sleeps 2
2 Double Beds

Suite With Sea View

Sea view
Sleeps 2
1 King Bed

Suite Luxury With Sea View

Sea view
Sleeps 2
1 King Bed

Suite Junior

Sleeps 3
2 Double Beds

Suite Junior

Sleeps 3
2 Double Beds

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About the area

Cancun

An all-inclusive stay in Cancun awaits you at Hotel Riu Palace Las Americas - Adults Only- All Inclusive. Within a 5-minute stroll you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Cancun Convention Center within a 15-minute walk. Highlights at this beachfront property include 7 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Renova Spa can include massages, facials and body treatments along with access to the sauna and hot tub. The buffet restaurant, Don Roberto, is open for breakfast, lunch and dinner. With 5 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and sauna. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning free buffet breakfast is offered between 7 AM and 10:30 AM. There's also the convenience of free self parking. .Attractions within a 15-minute walk of this 4-property class Zona Hotelera property include Gaviota Azul Beach and Forum Beach.

What's nearby

Cancun Convention Center - 10 min walk - 0.9 km
Gaviota Azul Beach - 12 min walk - 1.0 km
Forum Beach - 12 min walk - 1.0 km
Chac Mool Beach - 17 min walk - 1.5 km
Tortuga Beach - 3 min drive - 2.4 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 25 min drive

Restaurants

‪Riu - ‬3 min walk
‪Starbucks - ‬5 min walk
‪Turquesa Restaurant - ‬3 min walk
‪Kawachi Specialty Restaurant - ‬3 min walk
‪Hotel Miramar - ‬3 min walk

About this property

Hotel Riu Palace Las Americas - Adults Only- All Inclusive

Elegant adults-only property on the beach

Hotel Riu Palace Las Americas - Adults Only- All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Palace Las Americas - Adults Only- All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a health club, and a sauna. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A meeting room and limo/town car service are available. Event space at this property measures 2099 square feet (195 square metres) and includes conference space. Spa services, barbecue grills, and multilingual staff are also featured at the eco-certified Hotel Riu Palace Las Americas - Adults Only- All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this Art Deco Cancun property.

1 building

372 guestrooms or units

8 levels

7 dining venues

5 bars or lounges

2099 sq ft of conference space

195 sq. m of conference space

Buffet breakfast (free)

Deli

Beach lounge chairs

Towels for the beach

Poolside lounge chairs

Umbrellas for the pool

Conference space

Coffee in lobby

Dry cleaning

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Car service

Tour and ticket information

Concierge

Wedding services available

Corner/local shop

Garden

BBQ grill(s)

Gift shop

Beauty salon

Computer for guest use

Television in lobby

On-site shopping

Bellhop

Smoking in designated areas

Bar by the pool

Swim-up bar

Hotel Riu Palace Las Americas - Adults Only- All Inclusive offers 372 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. This accommodation offers separate sitting areas. Flat-screen televisions come with satellite channels.

Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and complimentary toiletries. This Cancun property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of towels. Housekeeping is provided on request.

Renova Spa has massage/treatment rooms. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property

This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, German, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Limo/town car service
Free self parking on site

Food and drink

Free buffet breakfast available daily 7 AM to 10:30 AM
5 bars/lounges
7 restaurants
A coffee shop/cafe
A poolside bar
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Black & White
Don Roberto
Krystal
Los Arcos
Sakura

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Luggage storage

Guest services

Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

2,099 square feet of conference space
Computer station
Meeting room

Outdoors

Barbecue grill
Beach loungers
Beach towels
Garden
On the beach
Pool loungers
Pool umbrellas

Full-service spa

Aromatherapy
Facials
Manicures/pedicures
Massage
Sauna
Spa open daily
Spa treatment rooms
Spa tub

Accessibility

No lift

1 building
100% renewable energy
8 floors
Art Deco architecture
Banquet hall
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally-owned and organised tours and activities
No plastic coffee stirrers
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Partially-open bathroom
Shower/bathtub combination
Slippers
Towels provided

Entertainment

Flat-screen TV with satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Minibar

Air conditioning
Ceiling fan
Eco-friendly toiletries
Energy-saving switches in guestrooms
Iron/ironing board
LED lighting
Phone
Recycling
Safe
Separate sitting area
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

This property doesn't offer after-hours check-in

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

This property welcomes adults only.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 76.00 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU) guidelines.

We should mention

Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Riu Americas

Riu Las

Riu Las Americas

Riu Las Americas All Inclusive

Riu Las Americas Palace

Riu Palace Las

Riu Palace Las Americas

Riu Palace Las Americas All Inclusive Adults Cancun

Riu Palace Las Americas All Inclusive Cancun

Riu Palace Las Americas Cancun

Riu Palace Las Americas All Inclusive Adults

Riu Palace Las Americas Adults Cancun

Riu Palace Las Americas Adults

Riu Palace Las Americas All Inclusive

Riu Palace Las Americas All Inclusive Adults Only

Riu s Americas Inclusive Adul

Frequently asked questions

What is the cancellation policy at Hotel Riu Palace Las Americas - Adults Only- All Inclusive?

Hotel Riu Palace Las Americas - Adults Only- All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Riu Palace Las Americas - Adults Only- All Inclusive?

Yep, Hotel Riu Palace Las Americas - Adults Only- All Inclusive has a free self car park.

Are there any beaches close to Hotel Riu Palace Las Americas - Adults Only- All Inclusive?

Yep, Hotel Riu Palace Las Americas - Adults Only- All Inclusive is a short 12-minute walk from Gaviota Azul Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Hotel Riu Palace Las Americas - Adults Only- All Inclusive?

Yep, Renova Spa is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like facials and body treatments.

Does Hotel Riu Palace Las Americas - Adults Only- All Inclusive have a pool?

Yep, and guests love it! Hotel Riu Palace Las Americas - Adults Only- All Inclusive has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Hotel Riu Palace Las Americas - Adults Only- All Inclusive?

Hotel Riu Palace Las Americas - Adults Only- All Inclusive features 3 outdoor pools, a full-service spa and a health club.

What makes Hotel Riu Palace Las Americas - Adults Only- All Inclusive a romantic place to stay?

A hot tub and 24-hour room service, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Hotel Riu Palace Las Americas - Adults Only- All Inclusive.

Is Hotel Riu Palace Las Americas - Adults Only- All Inclusive family-friendly?

No, Hotel Riu Palace Las Americas - Adults Only- All Inclusive is an adults-only property.

Does Hotel Riu Palace Las Americas - Adults Only- All Inclusive serve breakfast?

Yep, our visitors highly rate the free buffet brekkie here! Available daily between 7 AM and 10:30 AM, this is the perfect place to fuel up for a day of adventure.

Is there a free airport shuttle available at Hotel Riu Palace Las Americas - Adults Only- All Inclusive?

No, Hotel Riu Palace Las Americas - Adults Only- All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Riu Palace Las Americas - Adults Only- All Inclusive?

Yep, they've got a poolside bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Riu Palace Las Americas - Adults Only- All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Riu Palace Las Americas - Adults Only- All Inclusive?

No, pets are not allowed.

Is there a golf course on site at Hotel Riu Palace Las Americas - Adults Only- All Inclusive?

There is a golf course next to Hotel Riu Palace Las Americas - Adults Only- All Inclusive.

Hotel Riu Palace Las Americas - Adults Only- All Inclusive Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Marbelis

Travelled with family

23 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excelente hotel ,un trato super de todos los trabajadores ,limpieza siempre en la habitación ,los muchachos de los bars siempre atentos a servir ,los de la piscina muy al pendiente del personal ,sin duda regresaré ,ubicado en una zona bella y lo k más me gustó la playa tan hermosa que tiene y sus piscinas,.yo le doy 10/10

Stayed 3 nights in Aug 2024

6/10 Okay

Angel

Travelled with partner

23 Aug 2024

Liked: Staff & service, property conditions & facilities

Disliked: Cleanliness

We throughly enjoyed our stay and the staff was very attentive. Even though we did not attend the parties or pool activities, the staff really tried to make everything positive. My only complain really was the cleanliness. We found a cockroach in our bathroom and did notice that at times there were some things that weren’t cleaned up in our room. We did have one rude interaction with a staff member at dinner but everyone else was very polite.

Stayed 4 nights in Aug 2024

10/10 Excellent

Jessica

22 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I had a good time in the hotel.

Stayed 3 nights in Aug 2024

10/10 Excellent

Karen

Travelled with partner

22 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful resort. Awesome variety of restaurants. Staff is amazing.

Stayed 3 nights in Aug 2024

10/10 Excellent

Brent A

Travelled with partner

22 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We were really impressed with the staff and the facilities here. The staff was always friendly and positive. Really a great vacation getaway and reasonably priced!

Stayed 4 nights in Aug 2024

8/10 Good

Michael, Frisco

22 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Aug 2024

8/10 Good

Ivan Alfredo

22 Aug 2024

Liked: Cleanliness

Stayed 4 nights in Aug 2024

2/10 Terrible

Joyce Denise

22 Aug 2024

Disliked: Cleanliness

We did not stay at Riu Las Americanas. You over booked the hotel and we were bumped to another location. Thank goodness they had a place for us

Stayed 5 nights in Aug 2024

10/10 Excellent

Eliyahu

Travelled with partner

22 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This place is amazing!!! The rooms are outdated but who cares? They are well maintained and are tip top clean. Some more modern hotel are shnasty. The pools are great. The programs were awesome. The food was plentiful. Their staff is so friendly and accommodating. I will definitely come back to experience this hotel. 5 starts from me!!!

Stayed 6 nights in Aug 2024

10/10 Excellent

Cinthya

Travelled with partner

22 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

💕

Stayed 3 nights in Aug 2024

6/10 Okay

Ethan

21 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Aug 2024

8/10 Good

Lourdes

21 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Aug 2024

10/10 Excellent

Daniel

21 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This place is awesome, the staff is always wonderful and we have gotten to know several of them very well over the many years of staying here and for those reasons Riu Palace Las Americas is my favorite place to stay in Cancun !

Stayed 6 nights in Aug 2024

2/10 Terrible

Alejandro

21 Aug 2024

Disliked: Staff & service

Besides the fact I’ve reserved the hotel with enough time in advance and notify the staff that I was giving a surprise to my wife because our 10 anniversary we were moved due to overbooking. Then they promised an “upgrade” if we accept the move and that wasn’t true. In Riu Palace Peninsula the staff was great, specially Perla at the desk. They did everything posible to fix the uncomfortable situation created at Riu Plaza Las Americas.

Stayed 4 nights in Aug 2024

2/10 Terrible

Andrey

21 Aug 2024

Disliked: Staff & service, property conditions & facilities

Stayed 4 nights in Aug 2024

10/10 Excellent

Lorenna lourenco

Travelled with group

21 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I would love to go again

Stayed 6 nights in Aug 2024

10/10 Excellent

Morgan

Travelled with family, Travelled with group

20 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved it here, the staff was super friendly and were always checking in. Transportation to the parties was super convenient (for the younger crowd) and there were plenty of activities at the resort. We already plan to go back.

Stayed 4 nights in Aug 2024

10/10 Excellent

Ezequiel

Travelled with family

20 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent hotel great place to stay for vacation or any occasion to enjoy cancun. Highly recommend defensively will be coming back. 10/10

Stayed 6 nights in Aug 2024

10/10 Excellent

SOLANGE

Travelled with family

19 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Ríu las palace americas was a great resort overall. The property overlooks an infinity pool that overlooks the beach. The beach water is the same color as the pool and the sand is soft. It was absolutely a magical beach spot. The staff at Riu are always friendly and ready to answer any questions best service. They made our stay special because they were available 24/7. The room we stayed in was cleaned thoroughly and our maid Carolina went the extra mile to ensure we had plenty of towels, and amenities such as robes and toiletries. Our room overlooked the extraordinary beach and pool view so every morning we took our coffee with that amazing view. Now the only negative aspect is the food quality. I would not have super high expectations but that is typical of any all inclusive resort, however they had fresh coffee 24/7 and fantastic selection of fresh fruit. The buffet was overwhelming with options but ultimately if you stick with the basics food groups you should be fine. I would not be too adventurous with the food options. I also appreciated that there was always fresh water bottles available. Also, a cool thing is at the beach you can order drinks although the drinks are too sweet for my taste but it was a nice touch. Overall, I’m extremely happy with my choice the hotel is close to the mall and restaurants if you Uber outside. Extremely safe. It is cleaned daily and frequently. Definitely I am coming back again and staying at this riu next year.

Stayed 4 nights in Aug 2024

10/10 Excellent

Rebecca Sue, Reynoldsville

Travelled with family, Travelled with group

19 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Love everything about this resort! The best one I have ever been at. I love how convenient everything is located. I am older and love how you can go from two of the pools right to the beach and is close. The beach there is calm and easy to get into and out of. Was a clean beach also. The services there were very helpful and eager to help you. So So nice Will be back to this one.

Stayed 5 nights in Aug 2024

4/10 Poor

Frank

Travelled with partner

19 Aug 2024

Liked: Cleanliness, amenities

Disliked: Staff & service

Upon check in, no complimentary drink offered as advertised. Front desk personal rude and use language barrier as reasons not to help. My wife and several other guest we spoke to got food poisoning and the hotel personal did not care. After the illness was reported to Alex, the night manager, he said he would check the food and contact us about compensation. Not sure how you check what was on the buffet in the afternoon versus the evening when the illness was reported. The night manager, Alex could care less about the guests. When we asked to talk with him most employees said they didn’t know who you were talking about until after you became more persistent. We were told he wouldn’t be in until 11:00 pm when we questioned why he never got back to us, The following morning we were told he was off that day. When we questioned it again the desk clerk just smiled and shrugged as if he didn’t understand. Notice paint peeling on building and some areas in need of repair. The elevators are small and only fit about six people tightly packed and one was not working for 3 of our 4 days. Some hotel employees such as the dining staff were very nice and helpful but their management teams definitely need work.

Stayed 3 nights in Aug 2024

6/10 Okay

Anastasia, Brooklyn

19 Aug 2024

Disliked: Cleanliness, staff & service

Stayed 8 nights in Aug 2024

8/10 Good

Vanessa

18 Aug 2024

Liked: Cleanliness, staff & service, amenities

Expedia did wrong. Specifically an Oscar Brown, if thats his real name!

Stayed 4 nights in Aug 2024

10/10 Excellent

francisco

18 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Aug 2024

10/10 Excellent

Errol

18 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Aug 2024

Hotel Riu Palace Las Americas - Adults Only- All Inclusive

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