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Seadust Cancún All Inclusive Family Resort

3.5 star property
Beachfront resort with calming spa services
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Seadust Cancún All Inclusive Family Resort

View from property
Aerial view
Suite, 2 Double Beds, Oceanfront
Interior
Children's play area - indoor

Reviews

7.8 out of 10

Good

Popular amenities

  • All-inclusive
    All-inclusive
  • Bar
    Bar
  • Room service
    Room service
  • Pool
    Pool
  • Gym
    Gym
  • Parking available
    Parking available

Explore the area

Map
Blvd. Kukulcán Km.17, Lote 52-04, Zona Hotelera, Cancun, QROO, 77500
  • Kukulcan Plaza Shopping Mall
    1 min walk
  • Luxury Avenue Shopping Mall
    1 min walk
  • Marlin Beach
    6 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    19 min drive

Room options

View all photos for Family Suite, Multiple Beds (King)

Family Suite, Multiple Beds (King)

Family Suite, Multiple Beds (King)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
  • 55 sq m
  • Partial sea view
  • Sleeps 5
  • 1 Single Bunk Bed and 1 King Bed

View all photos for Deluxe Suite (Double)

Deluxe Suite (Double)

Deluxe Suite (Double)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Suite, 1 King Bed

Premium Suite, 1 King Bed

Premium Suite, 1 King Bed

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
  • 55 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Oceanfront

Suite, 1 King Bed, Oceanfront

Suite, 1 King Bed, Oceanfront

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
  • 60 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Oceanfront

Suite, 2 Double Beds, Oceanfront

Suite, 2 Double Beds, Oceanfront

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
  • 60 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Suite, 2 Double Beds

Premium Suite, 2 Double Beds

Premium Suite, 2 Double Beds

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
  • 55 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Suite, 1 King Bed (Master, Sunset View)

Grand Suite, 1 King Bed (Master, Sunset View)

Grand Suite, 1 King Bed (Master, Sunset View)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
  • 62 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed

Standard Suite, 1 King Bed

Standard Suite, 1 King Bed

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Blackout curtains
Ceiling fan
  • 55 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Suite, 2 Double Beds

Standard Suite, 2 Double Beds

Standard Suite, 2 Double Beds

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
  • 55 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
  • 60 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, Multiple Beds (Double)

Family Suite, Multiple Beds (Double)

Family Suite, Multiple Beds (Double)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
Smart TV
Ceiling fan
Blackout curtains
  • 55 sq m
  • Partial sea view
  • Sleeps 5
  • 1 Single Bunk Bed and 2 Double Beds

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About the area

Cancun

An all-inclusive stay in Cancun awaits you at Seadust Cancún All Inclusive Family Resort. Within a 20-minute stroll, you'll find popular places like La Isla Shopping Mall and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Highlights at this beachfront resort include 9 restaurants, 3 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The restaurant, Florencia, serves Italian cuisine and is open for dinner. With 9 lounge bars and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free water park and free kids' club. Additionally, you'll find free Wi-Fi in public areas, a gym and a lazy river. There's also the convenience of free self parking. .This 3.5-property class Zona Hotelera resort is 3.5 km (2.2 mi) from Iberostar Cancun Golf Course and 4.9 km (3.1 mi) from Delfines Beach.
View more Resorts in CancunOpens in a new window

What's nearby

  • Kukulcan Plaza Shopping Mall - 1 min walk - 0.0 km
  • Marlin Beach - 6 min walk - 0.5 km
  • Cancun Interactive Aquarium - 13 min walk - 1.1 km
  • La Isla Shopping Mall - 13 min walk - 1.1 km
  • Aquaworld - 3 min drive - 2.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 19 min drive

Restaurants

  • ‪La Veranda - ‬5 min walk
  • ‪El Fish Fritanga - ‬6 min walk
  • ‪Ilios Restaurant - ‬8 min walk
  • ‪mb Restaurant - ‬9 min walk
  • ‪Taboo Cancun - ‬13 min walk

About this property

Seadust Cancún All Inclusive Family Resort

Beachfront resort with calming spa services
Seadust Cancún All Inclusive Family Resort is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Seadust Cancún All Inclusive Family Resort, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 9 bars/lounges, a beach bar and a swim-up bar. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Cancun resort.

  • 502 guestrooms or units
  • 12 levels
  • 9 dining venues
  • 9 bars or lounges
  • Built in 2006
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Coffee shop
  • Swim-up bar
Seadust Cancún All Inclusive Family Resort offers 502 air-conditioned accommodations with free minibar items and a safe. Rooms open to balconies. 55-inch Smart televisions come with satellite channels.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

The on-site spa has 2 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • 9 bars/lounges
  • 9 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Big Ben
  • Florencia
  • Food Gallery
  • Manhattan
  • Samurai

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Living room
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (110 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2006
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from 15 June 2024 to 30 November 2024 (completion date subject to change). The following areas are affected:
  • Fitness facilities
  • Spa
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Seadust Cancún All Inclusive Family Resort

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
On-site parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. On-site parties or group events are strictly prohibited. This property uses a grey water recycling system and eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Seadust Cancun Family Resort All Inclusive
Great Parnassus All Inclusive
Great Parnassus Cancun
Great Parnassus Resort
Great Parnassus Resort All Inclusive
Great Parnassus Resort All Inclusive Cancun
Parnassus All Inclusive Resort
Parnassus Great
Parnassus Resort
Seadust Cancun Family All Inclusive
Seadust Cancun Family Resort
Seadust Family Resort
Great Parnassus Family Resort All Inclusive
Great Parnassus Family Inclus

Frequently asked questions

What is the cancellation policy at Seadust Cancún All Inclusive Family Resort?

Seadust Cancún All Inclusive Family Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Seadust Cancún All Inclusive Family Resort?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Seadust Cancún All Inclusive Family Resort on 25 Nov 2024 start from NZ$471.89, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Seadust Cancún All Inclusive Family Resort?

Yep, Seadust Cancún All Inclusive Family Resort has a free self car park.

Are there any beaches close to Seadust Cancún All Inclusive Family Resort?

Yep, Seadust Cancún All Inclusive Family Resort is a short 6-minute walk from Hotel Zone Beaches.

Is there a spa on site at Seadust Cancún All Inclusive Family Resort?

Yep, there is an onsite spa at Seadust Cancún All Inclusive Family Resort. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Seadust Cancún All Inclusive Family Resort have a pool?

Yep, and guests love it! Take your pick from 3 outdoor swimming pools, a communal pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Seadust Cancún All Inclusive Family Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Seadust Cancún All Inclusive Family Resort?

Seadust Cancún All Inclusive Family Resort features 3 outdoor pools, a full-service spa and 9 restaurants.

What makes Seadust Cancún All Inclusive Family Resort a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Seadust Cancún All Inclusive Family Resort.

Is Seadust Cancún All Inclusive Family Resort family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Seadust Cancún All Inclusive Family Resort is a hit with families.

Is there a free airport shuttle available at Seadust Cancún All Inclusive Family Resort?

No, Seadust Cancún All Inclusive Family Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Seadust Cancún All Inclusive Family Resort?

Yep, they've got a beach bar and 9 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Seadust Cancún All Inclusive Family Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Seadust Cancún All Inclusive Family Resort?

No, pets and service animals are not allowed.

Seadust Cancún All Inclusive Family Resort Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 783 out of 1732 reviews" "
Rating 8 - Good. 423 out of 1732 reviews" "
Rating 6 - Okay. 218 out of 1732 reviews" "
Rating 4 - Poor. 139 out of 1732 reviews" "
Rating 2 - Terrible. 169 out of 1732 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Guerda

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing
Stayed 6 nights in Aug 2024

2/10 Terrible

Alain

Liked: Staff & service
Stayed 1 night in Aug 2024

4/10 Poor

Bartha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

4/10 Poor

MAXIMILIANO, Doral

Travelled with family
Disliked: Amenities, property conditions & facilities
I've visited Cancun numerous times, staying at various resorts, but I've never had an experience as disappointing as this one. The property photos are misleading, as they were taken when the hotel was new, many years ago. In reality, the hotel is outdated, poorly maintained, and lacks basic amenities. The main dining area has no air conditioning, making it uncomfortable, and the ongoing renovations is chaotic. The concierge staff is more focused on pushing time-share sales than providing genuine assistance. Several restaurants were closed during my stay, and the food quality was subpar. To top it off, I spotted a cockroach in the dining area. The gym is also in poor condition, with only a few old, smelly machines available. If you have the means to spend a bit more, I strongly recommend avoiding this resort.
Stayed 4 nights in Aug 2024

2/10 Terrible

Moon Hee

Stayed 7 nights in Aug 2024

2/10 Terrible

Moonjung

Disliked: Cleanliness, staff & service, property conditions & facilities
Room service is limited, never answers, no air conditioning on lobby and restaurants, terrible experience. Do not go to this hotel. It is supposed to be all inclusive but so many things are limited and you will be cooked everywhere other than the room.
Stayed 7 nights in Aug 2024

8/10 Good

Dwight

Liked: Staff & service, property conditions & facilities
Only big complaint is the fact that i saw loads of roaches
Stayed 7 nights in Aug 2024

8/10 Good

Sang

Travelled with family
Liked: Cleanliness, staff & service
A nice average hotel resort in Cancun
Hotel with opened air lobby and corridors but in summer time in Aug, it's hot every where around at daytimes. I got a nice smooth checked in with front desk, the lady at counter next to checked in tried to talk a bout infinity services and offered a free breakfast with them, i guessed they wanted to sell packages at resort, but wasted time after flights every one tired, don't like to hear or staying at lobby for marketing... Nice clean room as reserved but temperature was hot, i called and some one showed up to adjust and fixed but was not enough cool, just ok for the room but in bulk beds for my kids or bathroom was hot all times during my staying. Pool is nice and clean, buffet restaurant is ok not bad, steak in restaurant was not good at all, drinks are ok, there is a coffee and ice cream break incase the other restaurants closed 4-6pm, ocean front with chairs and umbrellas of hotel provided, the beaches are beautiful and clean water but not good for kids, adults must be with them all times because of deep and high waves. About 20 mins from airport to hotel, big mall about 15 mins drive, 40 mins to ferry for Isla Mujeres to enjoy more clean water beaches without waves. The staffs are very nice, theater with shows for kids every days, water zone, kids club with Mexican restaurant tacos open at noon was the best if compare with the others in this hotel, Hotel about 3* but i'll give them 4* for a nice staffs and clean hotel over all was good trip with my family.
Stayed 5 nights in Aug 2024

10/10 Excellent

MAJEED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Labeeb

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was accessible, many dining options Hospitality
Stayed 6 nights in Aug 2024

4/10 Poor

Wael, Orlando

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2024

2/10 Terrible

Maria

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was horrible. We found 3 cockroaches when pulling the bunk bed. Then we found cockroaches at every meal- breakfast buffet, sushi restaurant, at dinner. There were flies standing on the salad bar and when we complained about the cockroaches they justified it saying they had pest control and that was just a part of Cancun. The silverware was dirty often, the floors were dirty with food (not cleaned often enough) and there are lots of deteriorated things - walls, elevators, rusted doors. Just poor maintenance in general. Customer service was so bad. I’ve gone to Mexico multiple times and they tend to have GREAT service and very courteous people. Servers were not nice, often talked back when we complained, had a bad attitude and weren’t helpful.
Stayed 4 nights in Aug 2024

10/10 Excellent

JULES

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent
Stayed 4 nights in Jun 2024

8/10 Good

Mandi

Travelled with family
Liked: Cleanliness, staff & service, amenities
The biggest downfall of staying here is that you can’t walk through the lobby or talk to a concierge about excursions without being pressured into hearing a sales pitch for their Luxury Travel Club. My husband and I caved in exchange for a discounted excursion. First they have a very friendly rep treat you to breakfast at their “exclusive” lighthouse restaurant at the hotel. (This restaurant supposedly only allows infinity members to have breakfast in it while normal guests of the all inclusive resort have to use the non-airconditioned buffet restaurant) Then they give you a tour of the two largest and most luxurious suites at the top level of the hotel and take you to the “VIP area” where the real pitch was given to us by a large man-child who vigorously scribbled things that didn’t even make sense on a giant pad of paper while explaining this travel agency-type website they were selling access to. Once I realized what they were trying to sell me was just another version of Expedia with promises of exclusive last minute deals to fancy penthouse suites, and I would have to commit to anywhere between a 10-30 year long subscription they pretty much lost me. But I thought, well I guess if this is like a $20 per month subscription I might consider it… but then they threw numbers that didn’t even make sense for what they were offering - a down payment of over $14000 on top of close to $1000 monthly for 3 years for 10 years of access. Find my full review for more. Avoid the pitch.
Stayed 5 nights in Aug 2024

6/10 Okay

Victor

Travelled with family and small children
Liked: Amenities
Lo mejor que ofrece el hotel es el completo menu bufette con variedad de comidas. El todo incluido no es completo, porque hay opciones que solamente son para socios y eso no lo mencionan cuando uno lo reserva. Las opciones de bebidas son bien pobres, sin sabor. Ofrecen muy poco para lo que se paga. Tenia mejores expectativas del Hotel.
Stayed 3 nights in Aug 2024

2/10 Terrible

Giovanna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Since the start told me check in at 3 weny back at 3 the change it to 4 pm. There is no AC on the property hotel is extremly HOT. Finally got my room found 2 dead Cockroachs on the room and room was really dirty AC was not working. I got a price through you guys they charge me 300 dlls more in the property
Stayed 7 nights in Jul 2024

2/10 Terrible

Gibran

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is falling apart quite literally. There is no AC anywhere except for the rooms, so you will be HOT, the room we barely were able to get under 25 celsius (77 Fahrenheit). There was multiple cockroaches in the dining room of the buffet. The rooms are old, musty and dirty. I would not recommend this hotel to anyone in good conscience. The furniture around the hotel is very old and smells musty, and the pools are all very dirty. This hotel was not worth the $400 we paid for one night. The only saving grace is the beach, but that is it. Everything else here is really disappointing.
Stayed 1 night in Aug 2024

10/10 Excellent

Muhannad Sami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

6/10 Okay

Victor

Travelled with family
Disliked: Amenities, property conditions & facilities
This hotel is far to what it was a few years ago. No A/C in common areas including the buffet, horrible! Lobby being repaired…many changes, not for good, including kids areas and food areas. Pool area, very poor service. Never again, I won’t waste my time and money again. You guys should know that to sell a place that is not ready will give you bad reputation, I feel I pay to be uncomfortable. Honestly, I did not enjoyed. Should write more, I feel next time I’ll try different, Expedia should do better about their customers, customer service is important. I just burned a week of my time and my money, and I already wrote about while I was in the hotel and no one asked me more. Improve that, cause at the end this is business and you are not doing it well. Send someone to that hotel and see the conditions, before people start asking you for refunds, I should have mine!
Stayed 7 nights in Jul 2024

2/10 Terrible

Jesus Alberto

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

10/10 Excellent

Amin, MAPLE

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jul 2024

6/10 Okay

Servando

Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2024

2/10 Terrible

Eva

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst service
Stayed 5 nights in Jul 2024

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

2/10 Terrible

Nakia Keyon

Stayed 6 nights in Jul 2024