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Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive

4.5 star property
Adults-only beachfront property with 2 outdoor pools

Photo gallery for Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive

2 outdoor pools, pool umbrellas, pool loungers
Poolside bar
2 outdoor pools, pool umbrellas, pool loungers
Sports facility
Presidential Suite, 1 King Bed | Living area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
The current price is NZ$1,068
includes taxes & fees
3 Apr - 4 Apr

Explore the area

Map
Lote RTH-7-PM-II, Lte1, Mz 1, Smz 3, Punta Sam, QROO, 77400
  • Playa Mujeres Golf Club
    ‪5 min drive‬
  • Mujeres Beach
    ‪12 min drive‬
  • North Beach
    ‪98 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪45 min drive‬

Room options

View all photos for Preferred Club Junior Suite Ocean View Swim Out - Double

Terrace/patio

Preferred Club Junior Suite Ocean View Swim Out - Double

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Master Suite Ocean Front

Preferred Club Master Suite Ocean Front

Preferred Club Master Suite Ocean Front

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Private outdoor hot tub
Air conditioning
Club Lounge
Free minibar items
  • 108 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean View

Preferred Club Master Suite Ocean View | Balcony view

Preferred Club Master Suite Ocean View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Private outdoor hot tub
Air conditioning
Club Lounge
Free minibar items
  • 108 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite - Two Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Junior Suite - Two Queen Beds

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Ocean View - King Bed

Premium bedding, in-room safe, desk, blackout curtains

Junior Suite Ocean View - King Bed

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Partial Ocean View - King

Junior Suite Partial Ocean View - King

Junior Suite Partial Ocean View - King

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
  • 56 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Garden View - King Bed

Premium bedding, in-room safe, desk, blackout curtains

Junior Suite Garden View - King Bed

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Garden View - Double Beds

Premium bedding, in-room safe, desk, blackout curtains

Junior Suite Garden View - Double Beds

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
  • 56 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite - King Bed

Premium bedding, in-room safe, desk, blackout curtains

Junior Suite - King Bed

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View - Double Beds

Balcony view

Junior Suite Ocean View - Double Beds

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
  • 56 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean Front - King Bed

Premium bedding, in-room safe, desk, blackout curtains

Preferred Club Junior Suite Ocean Front - King Bed

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View

Premium bedding, in-room safe, desk, blackout curtains

Preferred Club Junior Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front - Double Beds

Premium bedding, in-room safe, desk, blackout curtains

Preferred Club Junior Suite Ocean Front - Double Beds

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean View Swim Out - King

View from room

Preferred Club Junior Suite Ocean View Swim Out - King

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front Private Pool

Preferred Club Master Suite Ocean Front Private Pool | View from room

Preferred Club Master Suite Ocean Front Private Pool

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Club Lounge
Free minibar items
  • 155 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Swim Out - Double Beds

Junior Suite Swim Out - Double Beds

Junior Suite Swim Out - Double Beds

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
  • 56 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Swim Out - King Bed

Premium bedding, in-room safe, desk, blackout curtains

Junior Suite Swim Out - King Bed

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Punta Sam

A luxury stay in Punta Sam awaits you at Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive. Within a 30-minute stroll, you'll find Playa Mujeres Golf Club and Mujeres Beach. Highlights at this all-inclusive property include 9 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Secrets Spa by Pevonia can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and hot tub. The restaurant, Market Cafe, serves international cuisine and is open for breakfast and lunch. With 2 poolside bars and 7 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the 4 hot tubs and nightclub. Meeting rooms, a conference centre, and a business centre are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a gym and a free manager's reception. There's also the convenience of free valet parking. .Sights within a 20-minute drive of this 4.5-property class Playa Mujeres property include Gran Puerto Pier and Puerto Cancun Marina Town Center.

What's nearby

  • Playa Mujeres Golf Club - 5 min drive - 2.0 km
  • Mujeres Beach - 12 min drive - 3.5 km
  • Isla Mujeres Ferry Terminal - 84 min drive - 12.6 km
  • Dolphin Discovery - 90 min drive - 17.9 km
  • North Beach - 98 min drive - 13.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 45 min drive

Restaurants

  • ‪Isla Blanca - ‬13 min walk
  • ‪Flavors - ‬5 min drive
  • ‪Mar - ‬5 min drive
  • ‪Xtra Time - ‬16 min walk
  • ‪World Café - ‬15 min walk

About this property

Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive

Adults-only beachfront property with 2 outdoor pools
Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 7 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers outdoor tennis courts, a steam room and a fitness centre. Valet parking is free.

Smoking is allowed in designated areas at this 4.5-star Punta Sam property.

  • 424 guestrooms or units
  • 5 levels
  • 5 buildings
  • 9 dining venues
  • 2 bars by the pool
  • 7 bars or lounges
  • Conference rooms
  • Built in 2014
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Swim-up bar
Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive offers 424 accommodations with iPod docking stations and laptop-compatible safes. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and a ceiling fan. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Secrets Spa by Pevonia has couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, Spanish

Similar properties

Exterior

Excellence Playa Mujeres - Adults Only All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
4.7 out of 5, Exceptional, 1,292 reviews
The price is NZ$1,114
includes taxes & fees
6 Apr - 7 Apr
Excellence Playa Mujeres - Adults Only All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 poolside bars
  • 7 bars/lounges
  • 9 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bordeaux
  • Market Cafe
  • Oceana
  • Portofino
  • Seaside Grill

Things to do

  • 2 outdoor pools
  • 4 hot tubs
  • Basketball
  • Beach volleyball
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Kayaking
  • Mini golf
  • Nightclub
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per accommodation, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Playa Mujeres Secrets
Secrets Playa Mujeres
Secrets Playa Mujeres Resort
Secrets Resort Playa Mujeres
Secrets Playa Mujeres Golf Resort All Inclusive
Secrets Golf Resort All Inclusive
Secrets Playa Mujeres Golf
Secrets Playa Mujeres Resort Spa
Secrets Playa Mujeres Golf All Inclusive
Secrets Golf All Inclusive
Secrets Playa Mujeres Golf Resort All Inclusive
Secrets Golf Resort All Inclusive
Secrets Playa Mujeres Golf All Inclusive
Secrets Golf All Inclusive
Hotel Secrets Playa Mujeres Golf & Spa Resort - All Inclusive
Secrets Playa Mujeres Golf Spa Resort All Inclusive
Secrets Playa Mujeres Resort Spa
Secrets Mujeres Inclusive

Frequently asked questions

What is the cancellation policy at Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive?

Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive?

As of 31 Mar 2025, prices found for a 1-night stay for 2 adults at Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive on 3 Apr 2025 start from NZ$1,067.76, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive?

Yep, Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive has free valet parking.

Are there any beaches close to Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive?

The closest beach to Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive is North Beach (6.6 km).

Is there a spa on site at Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive?

Yep, Secrets Spa by Pevonia is available for guests. It has 4 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive have a pool?

Yep, and guests love it! Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive?

Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive features a private beach, 2 poolside bars and 2 outdoor pools. All guestrooms come with Private jetted baths, premium bedding and 24-hour room service.

What makes Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Jetted bath and premium bedding in the guestrooms, help set the scene for a romantic weekend at Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive.

Is Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive family-friendly?

No, Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive?

No, Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive?

Relax with a coldie at the 2 poolside bars or 7 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 694 out of 1162 reviews
Rating 8 - Good. 265 out of 1162 reviews
Rating 6 - Okay. 124 out of 1162 reviews
Rating 4 - Poor. 55 out of 1162 reviews
Rating 2 - Terrible. 24 out of 1162 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kristelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Phenomenal service!!!
Stayed 4 nights in Dec 2024

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This was my second stay at this resort. I came back because the of beach. Beautiful soft sand, soft currents, and little seaweed. This resort is closing in April for renovations. There are a lot of things that need fixing. The staff works hard to make everyone happy. I'll be back.
Stayed 4 nights in Dec 2024

10/10 Excellent

Nicolas Joseph

Stayed 6 nights in Dec 2024

2/10 Terrible

Aisling Gertrude

Disliked: Staff & service
Stayed 5 nights in Dec 2024

10/10 Excellent

Prashanth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property needs an upgrade they will be closing on late spring for major upgrades. Despite needing cosmetic upgrades, the staff was excellent and the food offered quite a variety for all.
Stayed 5 nights in Dec 2024

2/10 Terrible

Wilmer nahum Pineda

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I Extremely Disappointing Stay at Secrets Playa Mujeres Golf & Spa Resort I am writing to express my extreme dissatisfaction with my recent stay at Secrets Playa Mujeres Golf & Spa Resort. My expectations for a relaxing and luxurious vacation were unfortunately met with a series of disappointments and inconveniences. From the moment I arrived, I experienced the following issues: Unacceptable Room Conditions: dirty room upon arrival, broken fixtures, pest infestations, persistent unpleasant odors, etc.] Subpar Service: a long wait times, unhelpful staff, unfulfilled requests, etc.] Disappointing Amenities: issues with amenities, e.g., overcrowded pools, malfunctioning equipment, unsanitary conditions, etc.] Noise Disturbances: loud music, construction, inconsiderate guests, etc.] Food Quality Issues]: unappetizing meals, unsanitary food handling, etc.] These issues significantly impacted my vacation and caused considerable stress and disappointment. I attempted to resolve these matters with the staff during my stay, but my concerns were not adequately addressed. As a result of this unacceptable exper I need all my money back because apart I came to get sick and my partner devoted to stress and how sanitary the whole place and the food are.
Stayed 7 nights in Dec 2024

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely hospitable, friendly staff, with great food and amenities. Always a good day even in the rain.
Stayed 6 nights in Dec 2024

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Service, Beautiful Resort, but Food Could Be Better We recently stayed at Secrets Playa Mujeres the week before Christmas and had a wonderful, relaxing time. The resort is exceptionally clean, and the service was fantastic throughout our stay. A highlight was the food at Fusion, located in the neighboring Dreams resort—we highly recommend trying the beef tenderloin; it was phenomenal! The resort felt almost like a private getaway since it wasn’t crowded during our visit. We never struggled to find chairs at the pool or a Bali bed, and golf carts to and from the resort were always quick and easy. The pools were beautiful, and we were lucky to have great weather, with only one rainy day. The main downside of our stay was the food at Secrets, which was below average compared to other all-inclusive resorts we’ve visited. However, we understand the resort is undergoing renovations soon, and we’re hopeful that food quality will improve as part of the updates. Overall, Secrets Playa Mujeres offers a serene and service-oriented experience, with excellent amenities and the added bonus of access to the Dreams resort. If they can elevate the dining at Secrets, it will truly be a standout destination!
Stayed 4 nights in Dec 2024

8/10 Good

Srinivasa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Throughly enjoyed stay at Secrets - would love to come again
Stayed 4 nights in Dec 2024

8/10 Good

Loreta

Stayed 3 nights in Dec 2024

10/10 Excellent

MORRIS DENNEY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT JOB
Stayed 6 nights in Dec 2024

6/10 Okay

Lauren

Stayed 3 nights in Nov 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Mathias Lia

Stayed 3 nights in Nov 2024

10/10 Excellent

Briah

Liked: Cleanliness
Stayed 3 nights in Dec 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was blown away by this place! The different variety of food and activities was what hit the golden buzzer for me! My wife and i will return here for our anniversary!
Stayed 9 nights in Nov 2024

10/10 Excellent

John

Stayed 3 nights in Nov 2024

6/10 Okay

Donna Mary

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Resort is clean, service is amazing but the resort is really in need of renovations. I believe they are closing in April 2025 to renovate.
Stayed 5 nights in Nov 2024

10/10 Excellent

Latifia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved every moment
Stayed 5 nights in Sep 2024

8/10 Good

Randi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

4/10 Poor

Tin Huu

Liked: Cleanliness
Disliked: Staff & service
Stayed 7 nights in Nov 2024

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I had an excellent time. Of the 10 all inclusives I have visited, this was the best food. In the preferred club it was necessary to get up early and stake beach chairs. The only con.
Stayed 6 nights in Nov 2024

10/10 Excellent

Joseph Abraham

Stayed 4 nights in Nov 2024