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Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive

4.5 star property
Adults-only luxury on the beach
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive

2 outdoor pools, pool umbrellas, pool loungers
Preferred Club Master Suite Ocean Front Private Pool | Terrace/patio
Premium bedding, in-room safe, desk, blackout curtains
9 restaurants, breakfast, lunch, dinner served; international cuisine
Property amenity

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • All-inclusive
  • On private beach
  • Spa
  • Bar
    Bar
  • Pet-friendly
    Pet-friendly

Explore the area

Map
Lote RTH-7-PM-II, Lte1, Mz 1, Smz 3, Punta Sam, QROO, 77400
  • Playa Mujeres Golf Club
    5 min drive
  • Punta Sam Ferry Terminal
    7 min drive
  • Mujeres Beach
    12 min drive
  • Isla Mujeres, Quintana Roo (ISJ)
    93 min drive

Room options

View all photos for Preferred Club Junior Suite Ocean View Swim Out - Double

Terrace/patio

Preferred Club Junior Suite Ocean View Swim Out - Double

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Master Suite Ocean Front

Preferred Club Master Suite Ocean Front

Preferred Club Master Suite Ocean Front

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Private outdoor hot tub
Air conditioning
Club Lounge
Free minibar items
  • 108 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean View

Preferred Club Master Suite Ocean View | Balcony view

Preferred Club Master Suite Ocean View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Private outdoor hot tub
Air conditioning
Club Lounge
Free minibar items
  • 108 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite - Two Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Junior Suite - Two Queen Beds

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Pillow menu
Blackout curtains
Ceiling fan
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Ocean View - King Bed

Premium bedding, in-room safe, desk, blackout curtains

Junior Suite Ocean View - King Bed

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Partial Ocean View - King

42-inch flat-screen TV with satellite channels, TV, iPod dock

Junior Suite Partial Ocean View - King

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
  • 56 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Garden View - King Bed

Premium bedding, in-room safe, desk, blackout curtains

Junior Suite Garden View - King Bed

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Garden View - Double Beds

Premium bedding, in-room safe, desk, blackout curtains

Junior Suite Garden View - Double Beds

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
  • 56 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite - King Bed

Premium bedding, in-room safe, desk, blackout curtains

Junior Suite - King Bed

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Pillow menu
Blackout curtains
Ceiling fan
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View - Double Beds

Balcony view

Junior Suite Ocean View - Double Beds

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
  • 56 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean Front - King Bed

Premium bedding, in-room safe, desk, blackout curtains

Preferred Club Junior Suite Ocean Front - King Bed

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View

Premium bedding, in-room safe, desk, blackout curtains

Preferred Club Junior Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front - Double Beds

Premium bedding, in-room safe, desk, blackout curtains

Preferred Club Junior Suite Ocean Front - Double Beds

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean View Swim Out - King

View from room

Preferred Club Junior Suite Ocean View Swim Out - King

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
  • 56 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front Private Pool

Preferred Club Master Suite Ocean Front Private Pool | View from room

Preferred Club Master Suite Ocean Front Private Pool

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Club Lounge
Free minibar items
  • 155 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Swim Out - Double Beds

Junior Suite Swim Out - Double Beds

Junior Suite Swim Out - Double Beds

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
  • 56 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Swim Out - King Bed

Premium bedding, in-room safe, desk, blackout curtains

Junior Suite Swim Out - King Bed

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deal of the Day

Premium bedding, in-room safe, desk, blackout curtains

Deal of the Day

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
  • 56 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Similar properties

Front of property
Atelier Playa Mujeres - Adults Only - All Inclusive
Pool
Breakfast included
All-inclusive
Spa
4.6 out of 5, Wonderful, (1024)
The price is NZ$1,779
for 1 night
includes taxes & fees
16 Nov - 17 Nov
Atelier Playa Mujeres - Adults Only - All Inclusive

About the area

Punta Sam

A luxury stay in Punta Sam awaits you at Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive. Within a 30-minute stroll, you'll find Playa Mujeres Golf Club and Mujeres Beach. Highlights at this all-inclusive property include 9 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Secrets Spa by Pevonia can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and hot tub. The restaurant, Market Cafe, serves international cuisine and is open for breakfast and lunch. With 2 poolside bars and 7 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the 4 hot tubs and nightclub. Meeting rooms, a conference centre, and a business centre are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a gym and a free manager's reception. There's also the convenience of free valet parking. .Sights within a 20-minute drive of this 4.5-property class Playa Mujeres property include Gran Puerto Pier and Puerto Cancun Marina Town Center.

What's nearby

  • Playa Mujeres Golf Club - 5 min drive
  • Mujeres Beach - 12 min drive
  • Isla Mujeres Ferry Terminal - 84 min drive
  • Dolphin Discovery - 90 min drive
  • North Beach - 98 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 45 min drive

Restaurants

  • ‪Isla Blanca - ‬13 min walk
  • ‪Flavors - ‬5 min drive
  • ‪Mar - ‬5 min drive
  • ‪Xtra Time - ‬16 min walk
  • ‪World Café - ‬15 min walk

About this property

Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive

Adults-only luxury on the beach
Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 7 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers outdoor tennis courts, a steam room and a fitness centre. Valet parking is free.

Smoking is allowed in designated areas at this 4.5-star Punta Sam property.

  • 424 guestrooms or units
  • 5 levels
  • 5 buildings
  • 9 dining venues
  • 2 bars by the pool
  • 7 bars or lounges
  • Conference rooms
  • Built in 2014
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Swim-up bar
Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive offers 424 accommodations with iPod docking stations and laptop-compatible safes. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and a ceiling fan. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Secrets Spa by Pevonia has couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 poolside bars
  • 7 bars/lounges
  • 9 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bordeaux
  • Market Cafe
  • Oceana
  • Portofino
  • Seaside Grill

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 buildings
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2014
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per accommodation, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Playa Mujeres Secrets
Secrets Playa Mujeres
Secrets Playa Mujeres Resort
Secrets Resort Playa Mujeres
Secrets Playa Mujeres Golf Resort All Inclusive
Secrets Golf Resort All Inclusive
Secrets Playa Mujeres Golf
Secrets Playa Mujeres Resort Spa
Secrets Playa Mujeres Golf All Inclusive
Secrets Golf All Inclusive
Secrets Playa Mujeres Golf Resort All Inclusive
Secrets Golf Resort All Inclusive
Secrets Playa Mujeres Golf All Inclusive
Secrets Golf All Inclusive
Hotel Secrets Playa Mujeres Golf & Spa Resort - All Inclusive
Secrets Playa Mujeres Golf Spa Resort All Inclusive
Secrets Playa Mujeres Resort Spa
Secrets Mujeres Inclusive

Frequently asked questions

What is the cancellation policy at Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive?

Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive?

As of 2 Nov 2024, prices found for a 1-night stay for 2 adults at Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive on 5 Nov 2024 start from NZ$756.38, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive?

Yep, Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive has free valet parking.

Are there any beaches close to Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive?

The closest beach to Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive is North Beach (6.6 km).

Is there a spa on site at Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive?

Yep, Secrets Spa by Pevonia is available for guests. It has 4 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive have a pool?

Yep, and guests love it! Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive?

Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive features a private beach, 2 poolside bars and 2 outdoor pools. All guestrooms come with Private jetted baths, premium bedding and 24-hour room service.

What makes Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Jetted bath and premium bedding in the guestrooms, help set the scene for a romantic weekend at Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive.

Is Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive family-friendly?

No, Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive?

No, Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive?

Relax with a coldie at the 2 poolside bars or 7 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 604 out of 1006 reviews" "
Rating 8 - Good. 226 out of 1006 reviews" "
Rating 6 - Okay. 108 out of 1006 reviews" "
Rating 4 - Poor. 49 out of 1006 reviews" "
Rating 2 - Terrible. 19 out of 1006 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sofia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great honeymoon resort. Food and service the best I’ve seen in Cancun. Drinks and food are top self. Would not recommend romantic dinner on the beach for the price. Golf was great.
Stayed 8 nights in Jul 2024

10/10 Excellent

Amer O

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was truly amazing! The staff was so helpful! Moises was so informative and helpful! Mariella was amazing she did all the activities with us and always fun to be around! All the waitresses and waiters were all a pleasure! Definitely will be back to visit all the other sister resorts!
Stayed 6 nights in Jul 2024

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to relax. Adults only keeps it fairly chill, though there was plenty of fun, events. Having access to Dreams is a fantastic addition. Totally recommend.
Stayed 5 nights in Jul 2024

10/10 Excellent

Andrea, West Palm Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. The food at the buffet is delicious!
Stayed 4 nights in May 2024

10/10 Excellent

yudely

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto la comida y la piscina y el personar es muy amable lo único que no me gusto que no pone música latinas
Stayed 3 nights in Jul 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a great time. The hotel was great.
Stayed 4 nights in Jul 2024

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. Staff was super friendly. Wish there was more Mexican food options with the resort being in Mexico
Stayed 5 nights in Jul 2024

8/10 Good

Andrew

Travelled with partner, Travelled with group
Liked: Amenities
We enjoyed our stay at Secrets. The place definitely needs some updating and TLC, but overall it was a beautiful resort and most of the staff were very friendly and kind.
Stayed 14 nights in Jul 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2024

10/10 Excellent

Jennifer Arely

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I loved about this property, was how everyone was so quick to help you out and make sure you were taken care of. Room service was great, made sure our room was very clean during our stay. We also enjoyed all of the food options we had. We stayed for about 5 days and only have good things to say we really enjoyed our stay and will definitely be coming back to secrets
Stayed 5 nights in Jul 2024

8/10 Good

prem

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The food is not that Good in almost all restaurants They is a lot of room to improve I never ate that kind of pathetic food in an Italian restaurant Even the hibachi restaurant is not that godd at all Let me mention least about the rest The drinks are Great
Stayed 2 nights in Jul 2024

10/10 Excellent

Hailey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is gorgeous and the staff are so kind and fun to be around. Staff members like Mariella, Felix, Luis, and Marcella made this trip excellent and memorable. We would stay in a Secrets resort anytime.
Stayed 5 nights in Jul 2024

6/10 Okay

Tiffany

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
I came to this property hearing nothing but great things. As I’ve experienced it myself I have to disagree. I came with a group of 11 to celebrate my 30th birthday and because I had a large group SOME of the staff targeted us the entirety of my trip and made it uncomfortable. We were not obscenely loud however as many of us as we are I cannot say we’re the most quiet. We were denied drinks “because we ordered too many”. Excuse me, I thought this was “all inclusive”. Once again we were targeted for being a larger group. As I’ve said not the whole staff but quite a few made it a point that they did not enjoy our company and I did not like that. As for the rest of the staff that went over and beyond for my birthday I want to say thank you. I have to say this experience has made me not want to do another Secrets property.
Stayed 4 nights in Jul 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Vonetta D, Covington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really nice and relaxing
Stayed 4 nights in Jul 2024

6/10 Okay

Michael

Stayed 7 nights in Jul 2024

8/10 Good

Paulo Ricardo

Liked: Staff & service
Disliked: Property conditions & facilities
Entertainment crew did a good job with constant activities and shows going on, Jesus, Antonio, Bryan, Carlitos and the girls were a good time. Food options were decent, Italian, hibachi and French was our favorite. The Brazilian Steakhouse was ok... Was looking forward to it and was rather unimpressed. They told us the wait to sit inside was 1.5 hours but yet half the tables were empty. Danis and the guys at the pool bar bust their butts and put out good drinks all day long, but he did have a day that he must've been mad or upset with something because he was ignoring half the people waiting to get a drink order, and only really helping those who were native to Mexico, but all the other days he was doing great and had a good attitude. Eugenia and Karen were absolutely amazing at service poolside. They went above and beyond to make sure we had what we needed, always asking if we needed anything and never letting drinks empty. Shout out to them! Property is a little outdated... Leaks on ceiling in buffet restaurant, patched dry wall in alot of places, only one elevator in building 4 worked out of 3 and we happened to be on the opposite side. Lots of mosquitos at night but that's expected with we're you are. If you would like a set of chairs at the beach or pool, better get there early, it gets all taken by 10am, even the far ones. At the end of the way we had fun, we até and drank well and made memories and met new friends from all around.
Stayed 7 nights in Jul 2024

10/10 Excellent

steven

Stayed 6 nights in Jul 2024

10/10 Excellent

Rafal Stanislaw

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
People very friendly,delicious food be back there for sure
Stayed 4 nights in Jul 2024

6/10 Okay

NICHOLAS A

Travelled with group
Disliked: Staff & service
I have stayed at Secrets properties multiple times, among other properties in Mexico. This site was the worst quality so far. Understanding its still paradise and beautiful and I wouldn’t say anything was bad, except for some of the service. But for your money you can do considerably better. The wait and bar service were generally poor with a few exceptions. The housekeeping was as bad as I’ve ever seen anywhere. Including refolding and placing dirty towels back on the shelf as though they’d been replaced. No bottled water was provided in our room for 3 days. We were given to understand that this resort would be closed for renovation later this year. It needs it. There were a few bright spots staff wise so the service I’ve come to expect from these resorts showed up in those folks. Overall, we probably won’t return to Hyatt properties. There are better options available for the same or similar price point.
Stayed 7 nights in Jul 2024

10/10 Excellent

Jazmine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 3 nights in Jun 2024

10/10 Excellent

Lyliana

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Eugenia made this trip for my fiancé and I memorable and enjoyable!
Stayed 5 nights in Jul 2024

6/10 Okay

zachary

Travelled with group
Disliked: Amenities
Overall resort was ok first room we were put in had dirty panties behind nightstand, nowhere to plug phones in near bed so pulled out night stand to find dirty panties. 2nd room we moved to ac stopped working and flooded the entry hallway no big deal stuff happens however the staff made it sound as if it was our fault saying this room was inspected very well are we sure the bathroom was not flooding as we see it leaking from ac vent. After that the stay was ok poolside service seemed to lack service as if they were understaffed, to me it seems they are taking the money in and not putting any back into the resort because remodeling is coming soon. I will give the resort another shot after remodeling as there were things we enjoyed but would not stay until updates were made.
Stayed 7 nights in Jul 2024

10/10 Excellent

Rene Salvador

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Jul 2024

10/10 Excellent

John Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2024