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Moon Palace The Grand Cancun - All-inclusive

5.0 star property
Luxury property on the beach, with 9 outdoor pools
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Moon Palace The Grand Cancun - All-inclusive

9 outdoor pools, pool umbrellas, pool loungers
Aerial view
12 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Private beach, white sand, free beach cabanas, sun-loungers
Sundeck

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
  • Bar
  • On private beach
  • Breakfast included
  • All-inclusive
  • Room service
The price is NZ$1,661
includes taxes & fees
21 Jan - 22 Jan 2025

Explore the area

Map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500
  • Moon Palace Golf Club
    3 min drive
  • Tavola
    8 min walk
  • Cancun Bus Station ADO
    23 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    15 min drive

Room options

View all photos for Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
  • 79 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Deluxe Garden View

Grand Deluxe Garden View

Grand Deluxe Garden View

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
  • 77 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Family Suite Garden View

Grand Family Suite Garden View

Grand Family Suite Garden View

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free cots/infant beds
Mini-fridge
Free minibar items
Smart TV
  • 154 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Presidential Suite

Grand Presidential Suite

Grand Presidential Suite

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
  • 232 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
  • 77 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed

Highlights

Furnished balcony
Soundproofed
Private indoor hot tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
  • 151 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Aerial view

Moon Palace Cancun - All Inclusive

Pool
All-inclusive
Spa
Kids pool
4.1 out of 5, Very good, (2495)
The price is NZ$1,157
for 1 night
includes taxes & fees
14 Jan - 15 Jan
Moon Palace Cancun - All Inclusive

About the area

Cancun

A luxury stay in Cancun awaits you at Moon Palace The Grand Cancun - All-inclusive. Within just a 15-minute stroll, you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Highlights at this all-inclusive property include 12 restaurants, 9 outdoor swimming pools and a golf course. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and hydrotherapy. The family restaurant, Caribeño, is open for breakfast and dinner. With 9 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find free cabanas, and enjoy the 4 outdoor tennis courts and free water park. 32630 square feet (3031 square metres) of event facilities include 10 meeting rooms and conference space. Other amenities include a marina, a nightclub and free Wi-Fi in public areas. Free full breakfast is available. There's also free valet parking, along with the convenience of an airport shuttle. .Within a 15-minute drive of this 5-property class Cancun property, attractions include Moon Palace Golf Club and Ventura Park Cancun.

What's nearby

  • Moon Palace Golf Club - 3 min drive
  • Xoximilco - 6 min drive
  • El Tinto Golf Course - 6 min drive
  • Ventura Park Cancun - 12 min drive
  • Riviera Cancun Golf Resort - 18 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 15 min drive

Restaurants

  • ‪Lobby Bar - ‬18 min walk
  • Grand Lobby Bar
  • ‪Grand Central Buffet - ‬8 min walk
  • ‪Momo teppanyaki Resturant - ‬4 min drive
  • ‪The Grill - ‬11 min walk

About this property

Moon Palace The Grand Cancun - All-inclusive

Luxury property on the beach, with 9 outdoor pools
Moon Palace The Grand Cancun - All-inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. Summer fun is a breeze at Moon Palace The Grand Cancun - All-inclusive, where you can play a round of golf at the golf course and cool off in one of the 9 outdoor swimming pools.

Free breakfast is available. There are 12 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 5 swim-up bars and 9 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Cancun property.

  • 1304 guestrooms or units
  • 3 levels
  • 9 buildings
  • 12 dining venues
  • 5 swim-up bars
  • 9 bars or lounges
  • 32630 sq ft of conference space
  • 3031 sq. m of conference space
  • Built in 2017
  • Full breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Terrace on the roof
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Locker space
  • Bar on the beach
Moon Palace The Grand Cancun - All-inclusive offers 1304 air-conditioned accommodations with indoor private hot tubs and MP3 docking stations. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels. Guests can make use of the in-room espresso makers and free minibar items. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast
  • 12 restaurants
  • 5 swim-up bars
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Caribeño
  • Casa Mia
  • Cusco
  • Habibi- Lebanese Cuisine
  • Jade

Things to do

  • 27-hole golf course
  • 4 outdoor tennis courts
  • 9 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Lazy river
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 32,630 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 26 per person (return)
  • Airport shuttle fee per child: USD 26 (return), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a security system and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun

Frequently asked questions

What is the cancellation policy at Moon Palace The Grand Cancun - All-inclusive?

Moon Palace The Grand Cancun - All-inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Moon Palace The Grand Cancun - All-inclusive?

As of 31 Dec 2024, prices found for a 1-night stay for 2 adults at Moon Palace The Grand Cancun - All-inclusive on 21 Jan 2025 start from NZ$1,661.01, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Moon Palace The Grand Cancun - All-inclusive?

Yep, Moon Palace The Grand Cancun - All-inclusive has a free self car park and free valet parking.

Are there any beaches close to Moon Palace The Grand Cancun - All-inclusive?

The closest beach to Moon Palace The Grand Cancun - All-inclusive is Delfines Beach (10.9 km).

Is there a spa on site at Moon Palace The Grand Cancun - All-inclusive?

There's no onsite spa, but this property does offer services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Moon Palace The Grand Cancun - All-inclusive have a pool?

Yep, and guests love it! Moon Palace The Grand Cancun - All-inclusive has 9 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Moon Palace The Grand Cancun - All-inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Moon Palace The Grand Cancun - All-inclusive?

Moon Palace The Grand Cancun - All-inclusive features a private beach, 9 outdoor pools and a nightclub. All guestrooms come with Hot tubs, premium bedding and 24-hour room service.

What makes Moon Palace The Grand Cancun - All-inclusive a romantic place to stay?

Ocean-view dining and a private beach, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Moon Palace The Grand Cancun - All-inclusive.

Is Moon Palace The Grand Cancun - All-inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Moon Palace The Grand Cancun - All-inclusive is a hit with families.

Are there hot tubs in the rooms at Moon Palace The Grand Cancun - All-inclusive?

Yep, all rooms come with private hot tubs.

Does Moon Palace The Grand Cancun - All-inclusive serve breakfast?

You bet, free full breakfast is offered at Moon Palace The Grand Cancun - All-inclusive.

Is there a free airport shuttle available at Moon Palace The Grand Cancun - All-inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Moon Palace The Grand Cancun - All-inclusive?

Yep, they've got a beach bar and 12 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Moon Palace The Grand Cancun - All-inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Moon Palace The Grand Cancun - All-inclusive?

No, only service animals are allowed.

Is there a golf course on site at Moon Palace The Grand Cancun - All-inclusive?

Yep, Moon Palace The Grand Cancun - All-inclusive has a 27-hole golf course. You will also find mini golf.

Moon Palace The Grand Cancun - All-inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 811 out of 1374 reviews" "
Rating 8 - Good. 253 out of 1374 reviews" "
Rating 6 - Okay. 131 out of 1374 reviews" "
Rating 4 - Poor. 77 out of 1374 reviews" "
Rating 2 - Terrible. 102 out of 1374 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Choveta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 3 nights in Sep 2024

10/10 Excellent

Orlando

Stayed 4 nights in Aug 2024

6/10 Okay

Paramjeet

Liked: Cleanliness
Stayed 4 nights in Aug 2024

10/10 Excellent

Galilea

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estba increible, los shows, las instalaciones, el servicio y el lugar
Stayed 6 nights in Sep 2024

2/10 Terrible

Prunda

Stayed 5 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Amenities
This is an amazing property if you have kids. We did different activities every day with our 2 and 4 year olds. The water park is awesome and there’s stuff for all different ages there. The playroom is amazing and the staff there was so sweet and helpful. It is a very large property so they use golf carts to take you from different locations, we only waited on these carts once coming from the water park, otherwise they’re everywhere. The only downside is that the water at the beach isn’t great and full of sargassum so you can’t really swim, but they more than make up for that with all of the other amenities. Overall we had a wonderful time and would definitely recommend if you have children.
Stayed 4 nights in Sep 2024

10/10 Excellent

diego, Pembroke Pines

Stayed 4 nights in Aug 2024

10/10 Excellent

Karl Johann

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying in the hotel, everyone was very professional and friendly. It offered many options for dining and activities to entertain the whole family.
Stayed 5 nights in Sep 2024

10/10 Excellent

RI HYUN

Stayed 3 nights in Aug 2024

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Kids loved it
Stayed 3 nights in Jul 2024

2/10 Terrible

Hassan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfriendly staff and service, facility is old and very overrated
Stayed 3 nights in Aug 2024

10/10 Excellent

Lynda E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Moon Palace the Grand Cancun is a great place for everyone. It has everything you could possibly imagine. The amenities are endless and the service is of great quality. We had the ability to go to the two nearby hotels for food and to the beach Palace for the Cancun water. We made reservations and went to all the restaurants in the facility. It was a great time. The water slides were a hit for the children and the arcades and swim up Pool in our room with were great experience. We will definitely visit again very soon.
Stayed 5 nights in Aug 2024

8/10 Good

Erika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very clean and safe. Food was great! Everyone there was very nice.
Stayed 3 nights in Aug 2024

10/10 Excellent

Francisco Fernando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended!
Me and my family had a great experience at the grand and would recommend. Here are a few points to consider. * resort is too big * I would consider rooms are basic compared to the rest of the hotel. Beds are smaller, not accurately described. * Family & kids oriented * Due to the resort being to big, if you don’t have kids, there are areas where you can stay away from them * Food and entertainment is top level Would like to recognize these people that made our stay * Gabriela at la cantina during the huateque taco party * Guillermo at Tavola was super attentive and helped us in all our questions and requests. * Alejandra Coronel service at Habibi was exceptional made our experience at the restaurant great. * Dianely at the coffee shop next to the checkout was great. A good way to say good bye to the grand service!
Stayed 6 nights in Sep 2024

10/10 Excellent

noel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Noreen Kazim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was excellent and a big plus. The pools and general amenities were excellent too.
Stayed 7 nights in Aug 2024

2/10 Terrible

Nadir

Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad customer service.
Stayed 3 nights in Aug 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

balkar singh

Travelled with family
Liked: Cleanliness, staff & service
Very fancy and very nice
Stayed 5 nights in Sep 2024

10/10 Excellent

Bokyoung

Stayed 3 nights in Apr 2024

10/10 Excellent

JINA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 5 nights in Aug 2024

10/10 Excellent

Pearl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is enormous and very well kept. There’s a lot of people but because of the large space, you don’t feel crowded. Definitely utilized the golf cart metro system they created. It’s pretty quick and easy. loved all the different activities - shows every night, arcade, playroom, water park, several pools, organized group events at the pools. The lunch & dinner at the individual restaurants is better than the buffet. The breakfast at the buffet is pretty good. The drinks are a bit weak but that’s ok with me because I’m not a big drinker. It was fun trying different cocktails that I normally wouldn’t. Use the app. It makes life easier to make reservations for the restaurants. The service is impeccable. All the staff are so friendly and helpful. I really feel they really took care of my family. We made an effort to tip, like for the housekeeper, servers, and bartenders. Just a few dollars. They seemed very appreciative. We only had one negative experience with a golf cart driver. I believe he did not like his job and disliked tourists, which I can’t help being. The hotel room was spacious, clean and bright. We were lucky to be close to the lobby, which made it easy to get to the restaurants and main golf cart stop. The cons are that noise travels easily. We could hear the children next door crying and talking all the time. Noise travels down the hallway from far away. The bed sheets were stained and beds are way too soft. These are not deal breakers though.
Stayed 5 nights in Aug 2024

6/10 Okay

Erica

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Restaurants were great!
Stayed 6 nights in Jul 2024

8/10 Good

Carlos Andres

Liked: Cleanliness, staff & service, property conditions & facilities
La propiedad tiene todo lo necesario para las personas q solo desean disfrutar el resort no tengan necesidad de salir, la comida muy rica y las personas q trabajan en los restaurantes son muy atentas. Recomendado Alex el q trabaja en el Buffet. 10/10
Stayed 4 nights in Aug 2024