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The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

4.0 star property
Family fun on the beach, with 4 outdoor pools, near La Isla Shopping Mall

Photo gallery for The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

Business centre
Exterior
On the beach, white sand, sun-loungers, beach umbrellas
4 outdoor pools, pool umbrellas, pool loungers
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
The current price is NZ$310
includes taxes & fees
1 May - 2 May

Explore the area

Map
KM. 12.5 Blvd Kukulcan, Zona Hotelera, Cancun, QROO, 77500
  • Cancun Interactive Aquarium
    ā€Ŗ2 min walkā€¬
  • La Isla Shopping Mall
    ā€Ŗ2 min walkā€¬
  • Marlin Beach
    ā€Ŗ10 min walkā€¬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ā€Ŗ20 min driveā€¬

Room options

View all photos for Villa, 1 Bedroom, Non Smoking, Ocean View (Balcony)

LCD TV, DVD player

Villa, 1 Bedroom, Non Smoking, Ocean View (Balcony)

Highlights

Balcony
Separate dining area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dining table
Dishwasher
  • Partial ocean view
  • 69 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 Queen Bed with Sofa bed, Non Smoking, Ocean View (Balcony)

Property amenity

Studio, 1 Queen Bed with Sofa bed, Non Smoking, Ocean View (Balcony)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
LCD TV
Washer/dryer
  • Partial ocean view
  • 37 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms, Non Smoking, Ocean View (Balcony)

LCD TV, DVD player

Villa, 2 Bedrooms, Non Smoking, Ocean View (Balcony)

Highlights

Balcony
Separate dining area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dining table
Dishwasher
  • Partial sea view
  • 106 sq m
  • Sleeps 8
  • 2 Double Beds

View all photos for Villa, 2 Bedrooms, Non Smoking, Balcony (Oceanfront)

LCD TV, DVD player

Villa, 2 Bedrooms, Non Smoking, Balcony (Oceanfront)

Highlights

Balcony
Separate dining area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dining table
Dishwasher
  • Ocean view
  • 106 sq m
  • Sleeps 8
  • 2 Double Beds

View all photos for Villa, 1 Bedroom, Non Smoking, Balcony (Oceanfront)

LCD TV, DVD player

Villa, 1 Bedroom, Non Smoking, Balcony (Oceanfront)

Highlights

Balcony
Separate dining area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dining table
Dishwasher
  • Ocean view
  • 69 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 Queen Bed with Sofa bed, Non Smoking, Balcony (Oceanfront)

Property amenity

Studio, 1 Queen Bed with Sofa bed, Non Smoking, Balcony (Oceanfront)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
LCD TV
Washer/dryer
  • Ocean view
  • 37 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About the area

Cancun

A family-friendly stay in Cancun awaits you at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun. Within steps you'll find La Isla Shopping Mall and Hotel Zone Beaches within a 10-minute stroll. Highlights at this beachfront resort include 3 restaurants, 4 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages, aromatherapy and mani/pedis along with access to the sauna. The restaurant, Oceano, serves local and international cuisine and is open for breakfast and dinner. Duna Sports Bar is the resort's own bar, serving drinks along with lunch and dinner. Spend the day at the beach where you'll find sunloungers, and enjoy the 4 hot tubs and 2 outdoor tennis courts. Additionally, you'll find free Wi-Fi in public areas, a 24-hour gym and a children's swimming pool. Each morning buffet breakfast is served between 7 AM and 11 AM. There's also free valet parking, along with the convenience of car rentals on site. .This 4-property class Zona Hotelera resort is 3.8 km (2.4 mi) from Gaviota Azul Beach and 4.5 km (2.8 mi) from Iberostar Cancun Golf Course.
View more Resorts in CancunOpens in a new window

What's nearby

  • Cancun Interactive Aquarium - 2 min walk - 0.2 km
  • La Isla Shopping Mall - 2 min walk - 0.2 km
  • Marlin Beach - 10 min walk - 0.9 km
  • Cancun Convention Center - 4 min drive - 3.4 km
  • Gaviota Azul Beach - 4 min drive - 3.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive

Restaurants

  • ā€ŖStarbucks - ā€¬5 min walk
  • ā€ŖDuna Pool Bar - ā€¬2 min walk
  • ā€ŖEl Fish Fritanga - ā€¬6 min walk
  • ā€ŖAndiamo - ā€¬6 min walk
  • ā€ŖLos Chachalacos - ā€¬6 min walk

About this property

The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

Family fun on the beach, with 4 outdoor pools, near La Isla Shopping Mall
Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, as well as a coffee shop/cafĪ˜ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. WiFi is free in public spaces. This eco-certified resort also offers a children's pool, outdoor tennis courts and a 24-hour fitness centre. Free self parking and valet parking are available.

This 4-star Cancun resort is smoke free.

  • 1 building
  • 580 guestrooms or units
  • 8 levels
  • 3 dining venues
  • Built in 2007
  • Deli
  • Kid's club (surcharge)
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Locker space
  • Bar or lounge
  • Coffee shop
  • Swim-up bar
The Westin Lagunamar Ocean Resort Villas & Spa, Cancun offers 580 accommodations with washers/dryers and DVD players. Rooms open to balconies. Beds feature premium bedding. LCD televisions come with cable channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit with in-room jetted baths, bathrobes, complimentary toiletries and hairdryers.

This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan.

The on-site spa has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global ā€“ a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Similar properties

4 outdoor pools, pool umbrellas, pool loungers

The Westin Resort & Spa, Cancun

  • Pool
  • Hot tub
  • Spa
  • Kids pool
4.2 out of 5, Very good, 1,803 reviews
The price is NZ$190
includes taxes & fees
12 May - 13 May
The Westin Resort & Spa, Cancun

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 11 AM for a fee: MXN 495 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Duna Sports Bar
  • Oceano
  • Tierra Market
  • Viento

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 4 hot tubs
  • 4 outdoor pools
  • Basketball
  • Children's club
  • Children's pool
  • Full-service spa
  • Mini golf
  • Shopping
  • Volleyball
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • DVD player
  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 20 April 2025 to 30 November 2025 (completion date subject to change). The following areas are affected:
  • Lobby

Guests will have access to the following alternative facilities during the renovation:

  • Health club
  • Outdoor pool
  • Recreational facilities

Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 700.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 495.00 per person
  • Rollaway bed fee: MXN 700.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a smoke detector and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

Property is also known as

Cancun Lagunamar
Cancun Lagunamar Westin
Cancun Westin Villas
Westin Lagunamar Cancun Resort
Westin Lagunamar Ocean Resort Villas
Westin Lagunamar Ocean Resort Villas Cancun
Westin Lagunamar Ocean Villas
Westin Lagunamar Ocean Villas Cancun
Westin Ocean Resort Cancun
Westin Villas Cancun
The Westin Lagunamar Ocean Resort Villas Cancun
The Westin Lagunamar Ocean Resort Villas Cancun
The Westin Lagunamar Ocean Resort Villas Spa Cancun
The Westin Lagunamar Ocean Resort Villas & Spa, Cancun Resort
The Westin Lagunamar Ocean Resort Villas & Spa, Cancun Cancun

Frequently asked questions

What is the cancellation policy at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?

The Westin Lagunamar Ocean Resort Villas & Spa, Cancun offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?

As of 24 Apr 2025, prices found for a 1-night stay for 2 adults at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun on 1 May 2025 start from NZ$310.11, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?

Yep, The Westin Lagunamar Ocean Resort Villas & Spa, Cancun has a free self car park and free valet parking.

Are there any beaches close to The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?

Yep, The Westin Lagunamar Ocean Resort Villas & Spa, Cancun is a short 10-minute walk from Hotel Zone Beaches. Fun beach activities include snorkelling, scuba diving and waterskiing.

Is there a spa on site at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?

Yep, there is an onsite spa at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun. It has 4 hot tubs and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does The Westin Lagunamar Ocean Resort Villas & Spa, Cancun have a pool?

Yep, and guests love it! The Westin Lagunamar Ocean Resort Villas & Spa, Cancun has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does The Westin Lagunamar Ocean Resort Villas & Spa, Cancun have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?

The Westin Lagunamar Ocean Resort Villas & Spa, Cancun features 4 outdoor pools, 4 hot tubs and 3 restaurants. All guestrooms come with Private jetted baths and premium bedding.

What makes The Westin Lagunamar Ocean Resort Villas & Spa, Cancun a romantic place to stay?

A hot tub and couples spa treatments, as well as Jetted bath and premium bedding in the guestrooms, help set the scene for a romantic weekend at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun.

Is The Westin Lagunamar Ocean Resort Villas & Spa, Cancun family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that The Westin Lagunamar Ocean Resort Villas & Spa, Cancun is a hit with families.

Are there hot tubs in the rooms at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?

No, but there are Jetted bath in the guestrooms.

Does The Westin Lagunamar Ocean Resort Villas & Spa, Cancun serve breakfast?

Sure does, buffet brekkie is on offer daily between 7 AM and 11 AM.

Is there a free airport shuttle available at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?

No, The Westin Lagunamar Ocean Resort Villas & Spa, Cancun does not offer an airport shuttle service.

Is there a bar or restaurant at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?

Check-in begins at 4:00 PM. Check-out time is 10 AM.

Are pets allowed at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?

No, only service animals are allowed.

The Westin Lagunamar Ocean Resort Villas & Spa, Cancun Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 663 out of 1003 reviews
Rating 8 - Good. 198 out of 1003 reviews
Rating 6 - Okay. 69 out of 1003 reviews
Rating 4 - Poor. 28 out of 1003 reviews
Rating 2 - Terrible. 45 out of 1003 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gabriel

Liked: Cleanliness, property conditions & facilities, room comfort

Amazing pool, off-putting salespeople on site

Incredible resort with the most breathtaking pool, howeverā€¦donā€™t expect to check in on time. You wonā€™t get your room for a couple hours after their already late check-in time (we and many others were stuck in the lobby til 6), and yet you have to check out at 10AM. Furthermore, when they check you in, they pass you off to a ā€œspecial conciergeā€ā€¦you feel special, right? Wrong. Theyā€™re just there to pepper you with up-sales, hectoring you to do this weird cult meeting with their sales people. Itā€™s really off-putting, and throughout your stay, that ā€œconciergeā€ will haunt you if you walk through the lobby, badgering you to go to the cult sales meeting. Itā€™s really bizarre. Hotel does a decent job of preventing the old folks from claiming pool chairs at 6AM with a book and not coming back til 2ā€¦after 45 mins, theyā€™ll clear your stuff. However, there arenā€™t nearly as many loungers as there are guests, so if you donā€™t claim your spot by 9AM, youā€™re relegated to pool purgatory. Rooms are great, pool is great, food is very mediocre, beach area is great, grocery mart is great with an in-house Starbucks, gym is small, but good. Definitely a great place, all of the staff except the creepy concierges are great.
Stayed 5 nights in Jan 2025

8/10 Good

Nancy, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large property! Very clean. Beautiful pools and beach. Dining options were good. Had washer dryer in our studio along with a whirlpool tub and small kitchen which was good to have in the room. We don't like adjoining rooms (as you can hear everything through the door) which we got but luckily there was nobody next door for our entire stay. We had an Air conditioning leak which caused a small part of the plaster to fall. They came right away to fix it and plastered it back without fixing the leak and it happened again! Otherwise, the room was clean and comfortable. Friendly check in and nice staff. Would stay here again.
Stayed 2 nights in Jan 2025

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities

Meh

Property is great for kids but not for romantic getaway. Area is convenient and very safe. Getting an umbrella on the beach was like hunger games. Food was comically bad. Room was nice enough but smelled like mildew. Fridge wasnā€™t cold despite changing the settings- used freezer as fridge since it wasnā€™t very cold either. Respect people trying to make a living, but peddlers coming up to us on beach every 20 min trying to sell sunglasses or jewelry etc was annoying and not something we experienced at other Cancun resorts. Housekeeping knocked every morning from 8:30-9am and if we were still in room they didnā€™t come back. We paid a lot more than usual because of new years peak pricing, so generally would be less bothered by all of this, but for the money, not worth it. Weā€™ll go back to the intercontinental next time
Stayed 7 nights in Dec 2024

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were great. Very clean and easy to get around. The beach is one of the best we have experienced in Cancun. The downfall was access to loungers. During our 5 day stay, we never got a chair poolside and the latest we went down to the pool was 9:30 am. It was very disappointing. We did get chairs on the sand on the beach, but there were a few very windy days that made it uncomfortable to sit on the beach.
Stayed 4 nights in Jan 2025

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is fine with this hotel and surrounding areas, very well located
Stayed 1 night in Sep 2024

6/10 Okay

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

6/10 Okay

Don

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurants at this resort close way to early is the only down fall.
Stayed 5 nights in Dec 2024

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La isla mall and restaurants were great and the food at the restaurants there are great only complaint everything shuts down way too early.

8/10 Good

Barney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Nov 2024

8/10 Good

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with friendly staff. Room service does come early so it's a good idea to place your DND sign out at night. Very US friendly with limited spicy items or traditional Mexican cuisine.
Stayed 4 nights in Dec 2024

8/10 Good

Ignacio

Stayed 3 nights in Dec 2024

10/10 Excellent

sivasunder Rishinaradamangalam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent propeety
Stayed 5 nights in Dec 2024

10/10 Excellent

Les

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very nice time at this property.
Stayed 3 nights in Dec 2024

10/10 Excellent

Maritona

Stayed 2 nights in Nov 2024

8/10 Good

Todd, SPRING CITY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the property was clean it is getting old. The bathroom shower leaked onto the floor because the casinos were rusting and warped. Additionally, many of the elevators were out of service requiring a walk around and stairs, which because of arthritis I struggled to navigate. The staff was lovely, friendly and attentive, I particularly recommend Silvia in the spa for a massage, excellent! All the food offered in the restaurants was good, but not notable. One real complaint was the car service from the airport, which we had paid $120 for, was more than 45 minutes late to pick us up. While the concierge was apologetic he kept telling us it was traffic causing the problem. However upon entering the highway there was little or no traffic. Get a cab, but donā€™t give them a credit card as our was stolen in another cab ride.

10/10 Excellent

Kency

Stayed 5 nights in Nov 2024

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Sergey

Liked: Cleanliness, staff & service, property conditions & facilities
Make drinks cheaper by the pool
Stayed 7 nights in Dec 2024

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carlo was very helpful when it came down to give information
Stayed 3 nights in Dec 2024

6/10 Okay

juan enrique

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Josefina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the heated pool, the beach area is wonderful, the studio room with ocean view was the most beautiful view
Stayed 2 nights in Dec 2024

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 4 nights in Dec 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Donā€™t expect The Westin Hotel

Donā€™t expect The Westin standards here; itā€™s more like a timeshare setup. The room was 40 square meters but felt much smaller. It had an almost single-sized bed along with a single sofa bed. I stayed in two different rooms, and neither offered any privacy, whether in terms of the view or the noise from adjacent rooms. All rooms are connecting, so we could even hear a ā€œgood morningā€ from the next-door room. Additionally, the rooms smelled musty. I requested a room change, but they said it wasnā€™t possible. When I asked for an upgrade, they said it wasnā€™t an option either, as upgrades are not part of their policy (timeshare style). We then asked to cancel the booking, but they informed us that we could cancel, though no refunds would be provided. Ultimately, after spending one night, we decided to leave, despite having a four-night reservation. I believe The Westin should seriously reconsider associating its name with this property.
Stayed 4 nights in Dec 2024

10/10 Excellent

Kyle

Stayed 21 nights in Nov 2024

10/10 Excellent

Yarley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024