See all properties
Save

Ventus at Marina El Cid Spa & Beach Resort - All Inclusive

4.0 star property
Beachfront property with calming spa services
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Ventus at Marina El Cid Spa & Beach Resort - All Inclusive

Outdoor pool, pool loungers
On the beach
3 bars/lounges, poolside bar
Premium bedding, minibar, in-room safe, desk
One Bedroom Suite Platinum with Jacuzzi

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • Restaurant
  • Spa
  • Breakfast included
  • All-inclusive
  • Bar
    Bar

Explore the area

Map
Blvd. El Cid Mz20 Lt 1-01,Unidad 11 Sm03, Puerto Morelos, QROO, 77580
  • Arrecife de Puerto Morelos National Park
    12 min walk
  • San Jose Catholic Parish
    3 min drive
  • Puerto Morelos Artists’ Cooperative
    3 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    28 min drive

Room options

View all photos for 2 Bedroom Suite Platinum

Premium bedding, minibar, in-room safe, desk

2 Bedroom Suite Platinum

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
2 bedrooms
Bathrobes
  • 207 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for One Bedroom Suite Platinum with Jacuzzi

One Bedroom Suite Platinum with Jacuzzi

One Bedroom Suite Platinum with Jacuzzi

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
Separate bedroom
Bathrobes
  • 103 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Murphy Bed

View all photos for Junior Suite Platinum

Premium bedding, minibar, in-room safe, desk

Junior Suite Platinum

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
Bathrobes
Private bathroom
  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Murphy Bed

View all photos for Standard Suite

Premium bedding, minibar, in-room safe, desk

Standard Suite

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
3 bedrooms
Premium bedding
Bathrobes
Private bathroom
Hairdryer
  • 265 sq m
  • Ocean view
  • Sleeps 7
  • 2 King Beds and 1 Double Bed

View all photos for One Bedroom Suite Platinum

One Bedroom Suite Platinum

One Bedroom Suite Platinum

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
Separate bedroom
Bathrobes
  • 103 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Murphy Bed

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, desk

Junior Suite

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
Bathrobes
Private bathroom
  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Murphy Bed

View all photos for Family Room

Premium bedding, minibar, in-room safe, desk

Family Room

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
Bathrobes
Private bathroom
  • 53 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Queen Murphy Bed

View all photos for Luxury Platinum

Premium bedding, minibar, in-room safe, desk

Luxury Platinum

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
Bathrobes
Private bathroom
  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room Platinum

Premium bedding, minibar, in-room safe, desk

Family Room Platinum

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Premium bedding
Bathrobes
Private bathroom
  • 53 sq m
  • Ocean view
  • Sleeps 5
  • 2 Double Beds and 1 Queen Murphy Bed

View all photos for Family Room -6 Guests- Premium With Sea View

Premium bedding, minibar, in-room safe, desk

Family Room -6 Guests- Premium With Sea View

  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Room Deluxe With Sea View

Premium bedding, minibar, in-room safe, desk

Room Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior With Sea View

Premium bedding, minibar, in-room safe, desk

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for Quadruple Suite Premium With Sea View

Premium bedding, minibar, in-room safe, desk

Quadruple Suite Premium With Sea View

  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Quadruple Suite Premium With Sea View

Premium bedding, minibar, in-room safe, desk

Quadruple Suite Premium With Sea View

  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Family Suite -5 Guests- Standard With Pool View

Premium bedding, minibar, in-room safe, desk

Family Suite -5 Guests- Standard With Pool View

  • Sleeps 5
  • 2 Double Beds and 1 Queen Bed

View all photos for Suite Junior With Pool View

Premium bedding, minibar, in-room safe, desk

Suite Junior With Pool View

  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for Family Room -5 Guests- Premium With Sea View

Premium bedding, minibar, in-room safe, desk

Family Room -5 Guests- Premium With Sea View

  • Sea view
  • Sleeps 5
  • 1 Queen Bed and 2 Double Beds

Similar properties

Aerial view

Sensira Resort & Spa Riviera Maya – All Inclusive

On private beach
Pool
Hot tub
All-inclusive
4.3 out of 5, Excellent, (1474)
The price is NZ$741
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Sensira Resort & Spa Riviera Maya – All Inclusive

About the area

Puerto Morelos

An all-inclusive stay in Puerto Morelos awaits you at Ventus at Marina El Cid Spa & Beach Resort - All Inclusive. You'll be within a 15-minute walk of Arrecife de Puerto Morelos National Park and 2 km (1.3 mi) from Puerto Morelos Artists’ Cooperative. Highlights at this beachfront property include 2 restaurants, 3 bars/lounges and a full-service spa. .At the property's own poolside bar, you can stop for a drink. Spend the day at the beach and enjoy the on-site outdoor swimming pool, free kids' club and gym. Additionally, you'll find a children's swimming pool, spa services and laundry facilities. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 4-property class Puerto Morelos property include Puerto Morelos Town Square and Puerto Morelos Beach.

What's nearby

  • Ojo de Agua Beach - 3 min drive - 2.1 km
  • Puerto Morelos Artists’ Cooperative - 3 min drive - 2.0 km
  • Puerto Morelos Town Square - 3 min drive - 2.2 km
  • Puerto Morelos Beach - 8 min drive - 5.1 km
  • Sanctuary of Hope and Time Capsule - 9 min drive - 6.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 28 min drive

Restaurants

  • ‪Ile de France - ‬1 min walk
  • ‪Arrecife Restaurant - ‬9 min walk
  • ‪La Alhambra - ‬5 min walk
  • ‪Trattoria D'Gulio - ‬3 min walk
  • ‪Zan-Za Bar - ‬2 min walk

About this property

Ventus at Marina El Cid Spa & Beach Resort - All Inclusive

Beachfront property with calming spa services
Ventus at Marina El Cid Spa & Beach Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Ventus at Marina El Cid Spa & Beach Resort - All Inclusive offers its guests a full-service spa, an outdoor pool, and a health club. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Free breakfast is served daily.

A children's pool, spa services, and a complimentary children's club are also featured at the family-friendly Ventus at Marina El Cid Spa & Beach Resort - All Inclusive.

Smoking is allowed in designated areas at this 4-star Puerto Morelos property.

  • 290 guestrooms or units
  • 2 dining venues
  • 3 bars or lounges
  • Built in 2017
  • Buffet breakfast (free)
  • Kid's club (free)
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Computer for guest use
  • Lift
  • Smoking in designated areas
  • 1 conference room
  • Bar by the pool
Ventus at Marina El Cid Spa & Beach Resort - All Inclusive offers 290 air-conditioned accommodations with minibars and a safe. Rooms open to balconies or patios. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels.

Bathrooms include a shower, dressing gowns, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

EL COCAY SPA has couples treatment room(s). Services include massages. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transport

  • Return airport shuttle (surcharge)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 restaurants
  • 3 bars/lounges
  • A poolside bar

Family friendly

  • Children's pool
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool loungers

Full-service spa

  • Couples treatment rooms
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Height-adjustable showerhead
  • Lift
  • Low-height electrical sockets in bathroom
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Built in 2017
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Administrative fee: USD 15 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old.
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 25 years old. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.

Property is also known as

Ventus Marina El Cid Spa Beach Resort All Inclusive
Ventus Marina El Cid Spa Beach All Inclusive Puerto Morelos
Ventus Marina El Cid Spa Beach Resort All Inclusive
Ventus Marina El Cid Spa Beach All Inclusive Puerto Morelos
Ventus Marina El Cid Spa Beach All Inclusive
Ventus at Marina El Cid Spa Beach Resort All Inclusive
Ventus Marina Cid Inclusive

Frequently asked questions

What is the cancellation policy at Ventus at Marina El Cid Spa & Beach Resort - All Inclusive?

Ventus at Marina El Cid Spa & Beach Resort - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Ventus at Marina El Cid Spa & Beach Resort - All Inclusive?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Ventus at Marina El Cid Spa & Beach Resort - All Inclusive on 27 Nov 2024 start from NZ$798.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Ventus at Marina El Cid Spa & Beach Resort - All Inclusive?

The closest beach to Ventus at Marina El Cid Spa & Beach Resort - All Inclusive is Maroma Beach (13.8 km).

Is there a spa on site at Ventus at Marina El Cid Spa & Beach Resort - All Inclusive?

Yep, EL COCAY SPA is available for guests. You'll enjoy services like massages.

Does Ventus at Marina El Cid Spa & Beach Resort - All Inclusive have a pool?

Yep, and guests love it! Ventus at Marina El Cid Spa & Beach Resort - All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Ventus at Marina El Cid Spa & Beach Resort - All Inclusive?

Ventus at Marina El Cid Spa & Beach Resort - All Inclusive features a full-service spa, a health club and an outdoor pool. All guestrooms come with premium bedding and 24-hour room service.

What makes Ventus at Marina El Cid Spa & Beach Resort - All Inclusive a romantic place to stay?

Couples spa treatments and 24-hour room service, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Ventus at Marina El Cid Spa & Beach Resort - All Inclusive.

Is Ventus at Marina El Cid Spa & Beach Resort - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Ventus at Marina El Cid Spa & Beach Resort - All Inclusive is a hit with families.

Does Ventus at Marina El Cid Spa & Beach Resort - All Inclusive serve breakfast?

Sure does, complimentary buffet breakfast is on offer daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Ventus at Marina El Cid Spa & Beach Resort - All Inclusive?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Ventus at Marina El Cid Spa & Beach Resort - All Inclusive?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Ventus at Marina El Cid Spa & Beach Resort - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Ventus at Marina El Cid Spa & Beach Resort - All Inclusive?

No, pets are not allowed.

Ventus at Marina El Cid Spa & Beach Resort - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 711 out of 1234 reviews" "
Rating 8 - Good. 267 out of 1234 reviews" "
Rating 6 - Okay. 142 out of 1234 reviews" "
Rating 4 - Poor. 51 out of 1234 reviews" "
Rating 2 - Terrible. 63 out of 1234 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sumedha Manjula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beach, good sea view from the hotel, plenty of pools with easy access., good dining options, friendly and attentive staff who are very respectable. Beautiful settings, . But only draw back is wifi only free for 2 devices for a family . Rest of the family have to pay for wifi which is bad.
Stayed 4 nights in Aug 2024

10/10 Excellent

Sarah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just returned from a wonderful 10 day vacation. We are a family of 5 (children 10, 7, and 4) and enjoyed our time immensely. 3 hotel complex- all amenities are available to you regardless of what hotel you stayed at. Ventus Ha- This was the most relaxing pool, KOBO was outstanding food, Alberto was incredibly entertaining. Wonderful servers. Ventus The pool was large, and not overly loud. Not a lot of umbrellas over the sun chairs but we were usually able to get one. We tried the French restauarant and it was so delicious! The salmon soup, the beef fillet and creme brule were incredible. They have pickle ball, giant chess sets and ping pong so the kids were happy to play when they would get tired from swimming. They also have kayaks and SUP boards to borrow and take out into the water. And also bikes Beach was fine. At times it had a horrible smell due to the seaweed down the way, but it is usable. If you walk past the marina about 300m there is a beautiful clear white sand beach. on the route you will see the dolphins, and many iguanas! The marina pool was the party pool! Swim up bar, cliff jumping and a waterslide. They also have infinity pools and jacuzzis. Good options for adult only pools if you are looking to escape the laughter (screaming) of children. Buffet was OK- would love to have seen more Mexican options every night! I'm in Mexico! I want Mexican food! We tried the Italian restaraunt and it was great. Great Stay!
Stayed 10 nights in Aug 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful however the lack of communication as to what restaurants are open or closed, activities etc is not good.
Stayed 5 nights in Aug 2024

10/10 Excellent

Charles Myers

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Legah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

GOLZAR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. All the employee was helpful. Unlimited food, unlimited guest service. Highly recommend
Stayed 7 nights in Aug 2024

10/10 Excellent

Favian Andres Munive

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to spend a lot of time with family
Stayed 7 nights in Aug 2024

10/10 Excellent

Andrei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent a week there and were surprised by how clean it was and dinning options are excellent. We tried all 7 restaurants and they are very good.
Stayed 7 nights in Aug 2024

6/10 Okay

Halmir

Stayed 7 nights in Jul 2024

4/10 Poor

Sun, Langley

Travelled with partner
Disliked: Amenities
My whole week staying here was terrible because of mosquito bites. Even inside my room there were many mosquitos. I got bitten all over my body everyday. So itchy & painful. I wouldn’t come back here.
Stayed 7 nights in Aug 2024

10/10 Excellent

Bogdan Octavian

Liked: Cleanliness, staff & service, property conditions & facilities
Our staying at the resort was excellent!!! We loved everything about the resort, the food, the room, the gym…
Stayed 7 nights in Jul 2024

10/10 Excellent

calvin sui, brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Diana

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love all the pool options but I wish the pools was kept cooler.. it didn’t feel refreshing as by midday it was just as hot in the water as outside!! Everyone was super nice and food options were fantastic, drinks were delicious and massage I had at the spa was the best ever!!!
Stayed 6 nights in Jul 2024

10/10 Excellent

Zorana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property too bad there’s a seaweed from May-Aug but there’s nothing they can do about it. Everything else was amazing I wish I could stay for a month 💕
Stayed 7 nights in Aug 2024

10/10 Excellent

Nahid Sultana, Rancho Cordova

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Mayra

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing
Stayed 5 nights in Jun 2024

10/10 Excellent

Ashan

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OK! Please hear me out. this property is AMAZING! 1) food is fresh and exceptional in taste 2) children friendly activities in the pool 3) beautiful resort with all live plants 4) CLEAN!!! Rooms and all dinning areas. THIS IS THE CLEANEST resort i have ever been to i would go again in a heartbeat
Stayed 5 nights in Aug 2024

10/10 Excellent

Hilda R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the swim up room. Our children enjoyed the experience.
Stayed 7 nights in Jul 2024

10/10 Excellent

Amado

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 4 nights in Aug 2024

10/10 Excellent

Marissa Riley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you have children. Very safe, good food options, and a lot of amenities. I would visit again.
Stayed 3 nights in Aug 2024

10/10 Excellent

Nora

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is Excellent💛
Stayed 4 nights in Aug 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Jason, Port Huron

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. Rooms were clean and food was outstanding.
Stayed 7 nights in Aug 2024

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first trip to Mexico. I was quite impressed at how beautiful the resort was in-person and how friendly the staff members were. There are three resorts to utilize the amenities. My husband searched YouTube prior to our visit and watched customer reviews which were very helpful. We never had an issue trying to get a cabana, loungers around the pools, couches on the decks, or seats at the buffets. We arrived mid-afternoon our first day, so we ate dinner at one of the buffets, and made dinner reservations the next three nights. The food was very good. We tend to be disappointed in food at all-inclusive resorts, but we definitely were not. There are ample activities each day at all three resorts for you to attend or participate in. The beach was perfectly fine during our stay (not covered by seaweed). They are constantly cleaning the resorts and beach; they truly attempt to keep them well maintained. I do not normally leave resorts when traveling, but my husband convinced me to take a bike tour with staff from El Cid. It was pretty cool to see the markets and Puerto Morelos and I was comfortable along the way. As far as transportation, we booked with USA Transfers. It was recommended in several of the YouTube reviews. We had a private van for our family of four. and service was excellent. Overall, we loved our trip to El Cid and have nothing but good things to say. We will definitely return.
Stayed 4 nights in Aug 2024

6/10 Okay

Dinh

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
terrible
Stayed 5 nights in Jul 2024