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Villa del Palmar Cancun All Inclusive Beach Resort & Spa

4.5 star property
Luxury property on the beach, with 5 outdoor pools

Photo gallery for Villa del Palmar Cancun All Inclusive Beach Resort & Spa

Exterior
Three Bedroom Loft- All Inclusive | Living area
Lobby sitting area
Exterior
Deluxe 1 King Bed - All Inclusive

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
The current price is NZ$789
includes taxes & fees
26 Apr - 27 Apr

Explore the area

Map
Carretera a Punta Sam Km. 5.2 Mza 9, Punta Sam, QROO, 77400
  • Punta Sam Ferry Terminal
    ‪10 min walk‬
  • Punta Sam Beach
    ‪10 min walk‬
  • Playa Mujeres Golf Club
    ‪8 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪37 min drive‬

Room options

View all photos for Two Bedroom - All Inclusive

Premium bedding, down duvets, free minibar, in-room safe

Two Bedroom - All Inclusive

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
  • 157 sq m
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Queen Murphy Bed

View all photos for One Bedroom - All Inclusive

Premium bedding, down duvets, free minibar, in-room safe

One Bedroom - All Inclusive

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
  • 107 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed

View all photos for One Bedroom Ocean View- All Inclusive

View from room

One Bedroom Ocean View- All Inclusive

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
  • Ocean view
  • 107 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed

View all photos for Deluxe 2 Queen Beds - All Inclusive

Premium bedding, down duvets, free minibar, in-room safe

Deluxe 2 Queen Beds - All Inclusive

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
Free minibar items
Flat-screen TV
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Ocean 2 Queen Beds - All Inclusive

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Ocean 2 Queen Beds - All Inclusive

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
Free minibar items
Flat-screen TV
  • Ocean view
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Bedroom Suite Ocean View- All Inclusive

Premium bedding, down duvets, free minibar, in-room safe

Two Bedroom Suite Ocean View- All Inclusive

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
  • Ocean view
  • 157 sq m
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Murphy Bed

View all photos for Deluxe 1 King Bed - All Inclusive

Deluxe 1 King Bed - All Inclusive

Deluxe 1 King Bed - All Inclusive

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
Free minibar items
Flat-screen TV
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean 1 King Bed - All Inclusive

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Ocean 1 King Bed - All Inclusive

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
Free minibar items
Flat-screen TV
  • Ocean view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Three Bedroom Oceanfront- All Inclusive

Three Bedroom Oceanfront- All Inclusive | Terrace/patio

Three Bedroom Oceanfront- All Inclusive

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Full-sized fridge/freezer
  • Ocean view
  • 430 sq m
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Three Bedroom Loft- All Inclusive

Three Bedroom Loft- All Inclusive | Living area

Three Bedroom Loft- All Inclusive

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Full-sized fridge/freezer
  • Ocean view
  • 325 sq m
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Two Bedroom Oceanfront- All Inclusive

Two Bedroom Oceanfront- All Inclusive | Dining room

Two Bedroom Oceanfront- All Inclusive

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
  • Ocean view
  • 253 sq m
  • Sleeps 6
  • 2 King Beds and 1 Queen Murphy Bed

View all photos for Two Bedroom Loft- All Inclusive

Two Bedroom Loft- All Inclusive | View from room

Two Bedroom Loft- All Inclusive

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Full-sized fridge/freezer
  • Ocean view
  • 205 sq m
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Two Bedroom Penthouse- All Inclusive

Two Bedroom Penthouse- All Inclusive | Terrace/patio

Two Bedroom Penthouse- All Inclusive

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Full-sized fridge/freezer
  • Ocean view
  • 308 sq m
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

About the area

Punta Sam

A luxury stay in Punta Sam awaits you at Villa del Palmar Cancun All Inclusive Beach Resort & Spa. Within just a 15-minute stroll, you'll find Punta Sam Ferry Terminal and Punta Sam Beach. Highlights at this all-inclusive property include 6 restaurants, 5 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages, aromatherapy and hydrotherapy along with access to the sauna. The steakhouse, La Casona STK, is open for dinner. Legend is the property's own sports bar, serving drinks along with dinner. Spend the day at the beach where you'll find free cabanas, and enjoy the 4 hot tubs and free kids' club. Other amenities include free Wi-Fi in public areas, a gym and a sauna. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 4.5-property class Punta Sam property include Ultramar Ferry Puerto Juárez and Playa Mujeres Golf Club.

What's nearby

  • Punta Sam Ferry Terminal - 10 min walk - 0.9 km
  • Punta Sam Beach - 10 min walk - 0.9 km
  • Playa Mujeres Golf Club - 8 min drive - 5.8 km
  • Isla Mujeres Ferry Terminal - 78 min drive - 8.3 km
  • North Beach - 89 min drive - 8.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 37 min drive

Restaurants

  • Hiroshi Bar
  • ‪Don Fernando Lobby Bar - ‬5 min drive
  • ‪Restaurant Flamingos - ‬20 min walk
  • ‪Caprichos Villa del Palmar - ‬9 min walk
  • ‪Davinos - ‬8 min walk

About this property

Villa del Palmar Cancun All Inclusive Beach Resort & Spa

Luxury property on the beach, with 5 outdoor pools
Villa del Palmar Cancun All Inclusive Beach Resort & Spa is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with complimentary cabanas, umbrellas, and sunloungers. At Villa del Palmar Cancun All Inclusive Beach Resort & Spa, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a beach bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and a sauna. You'll have access to the outdoor pool at a partner property. Self parking and valet parking are free.

This 4.5-star Punta Sam property is smoke free.

  • 415 guestrooms or units
  • 9 levels
  • 3 buildings
  • 6 dining venues
  • 5 bars or lounges
  • Built in 2010
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
Villa del Palmar Cancun All Inclusive Beach Resort & Spa offers 415 accommodations with MP3 docking stations and free minibar items. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. A pillow menu is available. 50-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The on-site spa has 7 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Similar properties

View from property

Villa del Palmar Cancun Luxury Beach Resort & Spa

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.2 out of 5, Very good, 1,008 reviews
The price is NZ$390
includes taxes & fees
26 Apr - 27 Apr
Villa del Palmar Cancun Luxury Beach Resort & Spa

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 5 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Caprichos
  • Davino Restaurant
  • La Casona STK
  • Legend
  • Zama Restaurant

Things to do

  • 18-hole adjacent golf course
  • 4 hot tubs
  • 5 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Scuba diving
  • Shopping

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (120 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Villa del Palmar Cancun All Inclusive Beach Resort & Spa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 50 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector, a security system and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector, a security system and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Free in-room WiFi has a 2-device limit.

Property is also known as

Villa Palmar Luxury Residences All Inclusive Playa Mujeres
Villa del Palmar Luxury Residences Condo
Villa del Palmar Luxury Residences Condo Playa Mujeres
Villa del Palmar Luxury Residences Playa Mujeres
Villa Palmar Luxury Residences Playa Mujeres
Villa Palmar Luxury Residences
Villa Palmar Luxury Residences All Inclusive
Villa del Palmar Luxury Residences
Palmar Resinces Inclusive inc
Villa del Palmar Cancun All Inclusive Beach Resort Spa
Villa del Palmar Cancun Luxury Beach Resort SPA All Inclusive

Frequently asked questions

What is the cancellation policy at Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

Villa del Palmar Cancun All Inclusive Beach Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

As of 25 Apr 2025, prices found for a 1-night stay for 2 adults at Villa del Palmar Cancun All Inclusive Beach Resort & Spa on 26 Apr 2025 start from NZ$789.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

Yep, Villa del Palmar Cancun All Inclusive Beach Resort & Spa has a free self car park and free valet parking.

Are there any beaches close to Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

Yep, Villa del Palmar Cancun All Inclusive Beach Resort & Spa is a short 10-minute walk from Punta Sam Beach. Fun beach activities include yoga, volleyball and scuba diving.

Is there a spa on site at Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

Yep, there is an onsite spa at Villa del Palmar Cancun All Inclusive Beach Resort & Spa. It has 4 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Villa del Palmar Cancun All Inclusive Beach Resort & Spa have a pool?

Yep, and guests love it! Villa del Palmar Cancun All Inclusive Beach Resort & Spa has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

Villa del Palmar Cancun All Inclusive Beach Resort & Spa features 5 outdoor pools, 4 hot tubs and free beach cabanas. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Villa del Palmar Cancun All Inclusive Beach Resort & Spa a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Villa del Palmar Cancun All Inclusive Beach Resort & Spa.

Is Villa del Palmar Cancun All Inclusive Beach Resort & Spa family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Villa del Palmar Cancun All Inclusive Beach Resort & Spa is a hit with families.

Is there a free airport shuttle available at Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

Yep, they've got a beach bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

No, pets and service animals are not allowed.

Is there a golf course on site at Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

There is a golf course next to Villa del Palmar Cancun All Inclusive Beach Resort & Spa.

Villa del Palmar Cancun All Inclusive Beach Resort & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 990 out of 1526 reviews
Rating 8 - Good. 298 out of 1526 reviews
Rating 6 - Okay. 117 out of 1526 reviews
Rating 4 - Poor. 61 out of 1526 reviews
Rating 2 - Terrible. 60 out of 1526 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael Joseph

Stayed 7 nights in Jan 2025

10/10 Excellent

Angela Sue Hampton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this property is top notch. You are welcomed with a cold towel and given every courtesy when you arrive. The staff is amazing, friendly and they remember you and you are greeted by name as you visit the different areas of the hotel. The view from the room while either lounging in the hammock or relaxing in the spa on our balcony is breath-taking. There are little touches thought the hotel and your room that make the stay an experience to relive over and over. Def coming back.
Stayed 5 nights in Dec 2024

8/10 Good

Christopher James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! The pool activities and staff getting people involved was really fun! After checking in they are a bit pushy with time share like opportunities to take advantage of and receive discounts on tours. We were not looking to do that but if you are it’s there for the taking. The food at the Mexican restaurant Zama was not good and for the most part that was the the only available restaurant to eat for lunch time everyday other than room service or the food offered at the pool which got old after a few days. The buffet dinner was supposed to be served everyday as advertised on the website and also on the elevators but was only available one day per week. However, the breakfast buffet was served daily and that was the best most authentic Mexican food of the trip! Overall, great service from the staff at the pool and in the restaurants, food wasn’t great as a whole due to limited options and the pool was amazing. The pool was the best part of the trip hands down
Stayed 4 nights in Jan 2025

6/10 Okay

Aleksandra

Stayed 6 nights in Jan 2025

10/10 Excellent

Harry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 3 nights in Jan 2025

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the BEST time at Villa Del Palmar and definitely plan on going back. The food was phenomenal, service was amazing and the grounds are stunning. I can't say enough wonderful things. Everyone affiliated with the resort was courteous, caring and went above and beyond from the reception area to the servers and housekeeping!
Stayed 6 nights in Jan 2025

10/10 Excellent

James Edward Grindinger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are big and beautiful with massive balconies with hammocks. The beach is good with more than adequate lounging options. We did the all inclusive which is the way to go. Food and service are fantastic. The place is well maintained and spotless! Staff is ultra friendly and prompt. Only drawback is signing for everything but it really wasn’t a bother.
Stayed 3 nights in Jan 2025

8/10 Good

Nancy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family oriented, fabulous place, will definitely be going back!
Stayed 5 nights in Jan 2025

10/10 Excellent

Garrett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I researched quite a few hotels before settling on this one. As many as you I read the reviews…this place exceeded my expectations. First off the food was absolutely incredible, each dish felt like it was made specifically for you with high quality options. The staff was amazing, attentive and cheerful adding to the overall experience. Room was clean, updated and nice. We loved it and will be returning. I’d definitely say this is family friendly and more focused on those wanting to relax over a party atmosphere.
Stayed 7 nights in Jan 2025

8/10 Good

Angelique

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I actually rate this property 5 stars. For some reason my app won’t allow me to pick the 5 star rating. This is a great resort ! The pools are amazing, the food is really good for an all inclusive. Great family resort with lots of fun activities and a beautiful beach!! The beach was amazing! Our room was awesome and spacious! 5 stars!!
Stayed 4 nights in Jan 2025

10/10 Excellent

Steven Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish more evening activities for adults.
Stayed 5 nights in Jan 2025

10/10 Excellent

Micaiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and food stood out as being above and beyond expectations, really exceptional experience thank you all!
Stayed 7 nights in Dec 2024

6/10 Okay

Hamed

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is clean, with excellent facilities and convenient rooms. However, the biggest challenge is getting to the resort as they do not provide shuttle service for guests, which I wish they would consider adding. The food is fantastic, with a variety of options to choose from, but booking restaurants can be a challenge. For example, I tried to book the Italian restaurant a day in advance, but it was already full. Make sure to plan well in advance if you want to secure a spot at your preferred dining venue. The rooms are clean, and the service is excellent, but the TV facilities are disappointing. If you have kids or plan to use the TV, note that it’s not a smart TV, and you can’t connect your devices to it. Overall, we had a great stay, and I truly appreciate the service and amenities provided. While the location isn’t the most convenient, the resort offers everything you need for a comfortable stay. However, if you plan to visit downtown or leave the resort frequently, you might want to consider alternative options.
Stayed 5 nights in Jan 2025

2/10 Terrible

Jennifer

Travelled with family
I got to the resort. They told me they overbooked and sent me and my family to a different resort 45 mins away. Not the same resort not the same level of what I paid for. They gave me 4 nights to come back sometime but blackout dates apply and I have to pay for flights again.
Stayed 4 nights in Dec 2024

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

6/10 Okay

James

Travelled with family
Liked: Cleanliness, staff & service, amenities
Liked; Employees very professional and accomodating;they all had smile on their faces; Best Pizza at La Casona; Fernando upgrade at front desk.Daniel manager assisted with transfer to different room;beautiful property and beach Not like; not much variety in food; food quality uneven
Stayed 7 nights in Jan 2025

6/10 Okay

EDUARDO JOSE

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel’s installations were excellent, and the restaurants offered a wide variety of delicious dishes. The staff was exceptionally friendly and attentive. However, there were a few disappointing aspects. Firstly, our room wasn’t ready until almost 5 pm despite the check-in time being at 4 pm. Secondly, they intended to charge an additional 900 dollars on top of our bill. We had to go through three separate checks to ensure the accuracy of the bill, which made me feel as though they were trying to take advantage of us.
Stayed 6 nights in Dec 2024

4/10 Poor

Mujtaba S

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 5-night stay at Villa del Palmar Cancun was a major disappointment, especially for a family paying for a premier ocean-view room. Here’s why: 1. Dining Issues: Despite claims of award-winning restaurants, we couldn’t get a reservation at any during our stay. We were left with mediocre buffets or slow room service. 2. Pool Towel Shortages: By 6:45 PM, all pool towels were gone, with staff blaming the full hotel. Pools stay open until 9 PM, but no towels meant no evening swims. 3. Pushy Timeshare Sales: From check-in, we were harassed with timeshare pitches. A “free breakfast” was a sales trap, and they even woke us up at 7 AM to push it again. Every trip to the lobby was another encounter. 4. Poor Room Service and Cleanliness: Room service was slow, often forgetting basics like water and towels. The room had stains on the floor, hair in the shower, and dirty mirrors. 5. Terrible Internet and Entertainment: The Wi-Fi was unusably slow, and the TVs couldn’t cast from our devices, leaving us stuck with their limited programming—frustrating for a family with kids. 6. Building Disrepair: Constant humming from a utility building ruined the ocean-view room. Elevators were faulty, and the property showed clear signs of neglect. Bottom Line: Between pushy sales tactics, poor service, slow internet, and mediocre food, this resort is far from luxurious. Definitely not coming back.
Stayed 5 nights in Dec 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Oct 2024

10/10 Excellent

Anthony

Stayed 5 nights in Dec 2024

10/10 Excellent

Jesse

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort and rooms are beautiful. The service is hit and miss depending where you go. The bar by the pool Is terrible. Everyone else is great .
Stayed 3 nights in Dec 2024

10/10 Excellent

julio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Workers were very polite and great service
Stayed 4 nights in Oct 2024

10/10 Excellent

Adrian Navarro

Stayed 7 nights in Dec 2024

2/10 Terrible

TYLER S

Stayed 5 nights in Dec 2024

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Me gustó mucho la suite que nos asignaron y me encantó la vegetación verde , lo que no , es los menús de los restaurantes , son similares todos . No hay diferencias. Excelente ambiente
Stayed 5 nights in Dec 2024