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Hotel de la Cite Carcassonne - MGallery Collection

5.0 star property
Luxury Carcassonne hotel in City of Carcassonne with a winery
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel de la Cite Carcassonne - MGallery Collection

Seasonal outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas
Junior Suite, 1 King Bed with Sofa bed
Meeting facility
Exterior
Seasonal outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Parking available
  • Spa
  • Pool
  • Pet-friendly
  • Laundry
The price is NZ$368
includes taxes & fees
8 Jan - 9 Jan 2025

Explore the area

Map
Place Auguste Pierre Pont, Carcassonne, Aude, 11000
  • Historic Fortified City of Carcassonne
    1 min walk
  • Le Jardin du Carcasses
    1 min walk
  • Couffoulens Station
    9 min drive
  • Carcassonne (CCF-Pays Cathare)
    16 min drive

Room options

View all photos for Junior Suite, 1 King Bed with Sofa bed, View

Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed, View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
  • 45 sq m
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Classic Room, 1 King Bed, View

Classic Room, 1 King Bed

Classic Room, 1 King Bed, View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Twin Room, Multiple Beds

Family Twin Room, Multiple Beds

Family Twin Room, Multiple Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Superior Room, 1 King Bed, View

Superior Room, 1 King Bed | View from room

Superior Room, 1 King Bed, View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

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Restaurant
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4.5 out of 5, Wonderful, (1000)
The price is NZ$183
for 1 night
includes taxes & fees
8 Jan - 9 Jan
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About the area

Carcassonne

A luxury stay in Carcassonne awaits you at Hotel de la Cite Carcassonne - MGallery Collection. Within steps you'll find Historic Fortified City of Carcassonne and Basilica of St. Nazaire and St. Celse. Highlights at this hotel include a full-service spa, a winery and a restaurant. .A pampering day can include deep-tissue massages and Swedish massages along with body wraps, body scrubs and aromatherapy. The fine-dining restaurant, La Barbacane 1 étoile, serves French cuisine and is open for breakfast, lunch and dinner. Bar Blbliothèque is the hotel's own cocktail bar. Enjoy the Turkish bath/hammam, steam room, seasonal outdoor swimming pool and pool loungers. Business travelers can take advantage of meeting rooms, a conference centre, and a business centre. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning buffet breakfast is served between 7 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Places within a 5-minute walk of this 5-property class City of Carcassonne hotel include School Museum and Aude Gate.

What's nearby

  • Historic Fortified City of Carcassonne - 1 min walk
  • Aude Gate - 2 min walk
  • Theatre Jean Deschamps - 5 min walk
  • Château Comtal - 5 min walk
  • Le Musée de la Torture de Carcassone - 9 min walk

Getting around

  • Couffoulens Station - 9 min drive
  • Carcassonne (CCF-Pays Cathare) - 16 min drive

Restaurants

  • ‪Restaurant la Barbacane - ‬1 min walk
  • ‪Le Bar à Vins de la Cité - ‬1 min walk
  • ‪L'Escargot - ‬3 min walk
  • ‪Comte Roger - ‬2 min walk
  • ‪Le Trouvère - ‬3 min walk

About this property

Hotel de la Cite Carcassonne - MGallery Collection

Luxury Carcassonne hotel in City of Carcassonne with a winery
A winery is on site. Hotel de la Cite Carcassonne - MGallery Collection offers its guests a full-service spa, a steam room, and a seasonal outdoor pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A business centre and meeting rooms are available. A library, a terrace, and multilingual staff are also featured at the luxury Hotel de la Cite Carcassonne - MGallery Collection. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Carcassonne hotel.

  • 59 guestrooms or units
  • 2 levels
  • Conference rooms
  • Built in 1909
  • Winery on site
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hotel de la Cite Carcassonne - MGallery Collection offers 59 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers, dressing gowns, slippers and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include deep-tissue massages, Swedish massages, facials and body wraps. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered valet parking on site (EUR 30 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10:00 AM for a fee: EUR 28 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar Blbliothèque
  • La Barbacane 1 étoile

Things to do

  • Bicycle rentals
  • Full-service spa
  • Library
  • Seasonal outdoor pool
  • Shopping
  • Steam room
  • Winery

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per night
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 80.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.50 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 28 per person
  • Valet parking fee: EUR 30 per night (in/out privileges)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 80.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Property Registration Number FR0F532662145

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services, spa treatments, and private bath/onsen. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Cite MGallery Collection
de la Cite Carcassonne MGallery Collection
Hotel Cite
Hotel Cite MGallery Collection
Hotel de la Cite Carcassonne MGallery Collection
Hotel Cite Carcassonne MGallery Collection
Cite Carcassonne MGallery Collection
De La Cite Carcassonne
Hotel de la Cite Carcassonne - MGallery Collection Hotel
Hotel de la Cite Carcassonne - MGallery Collection Carcassonne

Frequently asked questions

What is the cancellation policy at Hotel de la Cite Carcassonne - MGallery Collection?

Hotel de la Cite Carcassonne - MGallery Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel de la Cite Carcassonne - MGallery Collection?

As of 25 Dec 2024, prices found for a 1-night stay for 2 adults at Hotel de la Cite Carcassonne - MGallery Collection on 8 Jan 2025 start from NZ$355.13, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel de la Cite Carcassonne - MGallery Collection?

Yep, Hotel de la Cite Carcassonne - MGallery Collection has uncovered valet parking with in/out privileges for EUR 30 per night. Onsite parking is limited.

Is there a spa on site at Hotel de la Cite Carcassonne - MGallery Collection?

Yep, there is an onsite spa at Hotel de la Cite Carcassonne - MGallery Collection. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as prenatal massages.

Does Hotel de la Cite Carcassonne - MGallery Collection have a pool?

Hotel de la Cite Carcassonne - MGallery Collection has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 8:00 PM (Seasonal outdoor pool open from June to September).

What makes Hotel de la Cite Carcassonne - MGallery Collection a romantic place to stay?

An attached winery and a lounge bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Hotel de la Cite Carcassonne - MGallery Collection.

Is Hotel de la Cite Carcassonne - MGallery Collection family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Hotel de la Cite Carcassonne - MGallery Collection is a hit with families.

Does Hotel de la Cite Carcassonne - MGallery Collection serve breakfast?

You bet, buffet breakfast is available daily between 7 AM and 10:00 AM.

Is there a free airport shuttle available at Hotel de la Cite Carcassonne - MGallery Collection?

No, Hotel de la Cite Carcassonne - MGallery Collection does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel de la Cite Carcassonne - MGallery Collection?

Yep, they've got a lounge bar and an onsite restaurant that serves French cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel de la Cite Carcassonne - MGallery Collection?

Check-in begins at 4 PM. Check-out time is noon.

Are pets allowed at Hotel de la Cite Carcassonne - MGallery Collection?

Furry friends are welcome at Hotel de la Cite Carcassonne - MGallery Collection, with food and water bowls on offer.

Hotel de la Cite Carcassonne - MGallery Collection Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 581 out of 753 reviews" "
Rating 8 - Good. 116 out of 753 reviews" "
Rating 6 - Okay. 34 out of 753 reviews" "
Rating 4 - Poor. 15 out of 753 reviews" "
Rating 2 - Terrible. 7 out of 753 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marcin

Stayed 2 nights in Sep 2024

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel in a great location. Staff was friendly and helpful. We booked a Junior Suite. Although not really a suite (just a large room) the room was well done with a large balcony. I have a couple of reasons for taking off a star. First, I could hear the people in the room above walking and the room next door talking. This is a pet-peeve as when I want to sleep, I need quiet and not muffled conversation and laughter in the room next door. Second is the balcony smoking policy. Along with being up late talking, they also sat on the balcony and smoked which blew directly into our balcony and room if the window was open. This meant that unless I wanted to sit and smell smoke, the balcony was useless to me. I understand that I'm not the only guest, I just shouldn't be able to hear or smell the others when in my room.
Stayed 1 night in Sep 2024

2/10 Terrible

PAUL

Disliked: Cleanliness, staff & service
Stayed 6 nights in Aug 2024

10/10 Excellent

Josh

Travelled with family
Liked: Cleanliness, staff & service, amenities
Historic hotel in village center. Housekeeping left us with no toilet paper or tissue paper and had to wait for someone to drive back to hotel at night to resupply. Otherwise a wonderful place.
Stayed 1 night in Sep 2024

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
The setting is all.
Stayed 1 night in Sep 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very special place right in the heart of the medieval city. The Hotel is old and has plenty of character but still spotlessly clean. Lots of steps as would expect from a property of this age, but you would choose to stay here for the character and location! Greeted straight away on arrival and told we had been given a room upgrade which was nice. Our room was good size with a private terrace leading into the garden and a great view over the ramparts to The Bastide below. The staff were friendly and helpful, gave us a little tour of the hotel when we arrived. La Barbacane restaurant had an amazing menu and first class service. Nice pool area and outside garden, too windy when we visited in mid September to use the pool but sure it would be fine. For info, if you take a taxi from the airport as we did the hotel has a dedicated drop off area just outside the walls - no cars in the medieval city. Staff bring up your luggage and its a 3-4 minute walk up 2 flights of steps across each wall of the castle et voila you are in the medieval city right by the Basilica and the hotel is in front of you. Would stay again. Merci beaucoup to the staff.
Stayed 4 nights in Sep 2024

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Incredible location, let down by indifferent to poor service.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a not so convenient area
Stayed 1 night in Sep 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
outstanding property
Stayed 1 night in Aug 2024

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Alessandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities and good location.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ian, Downers Grove

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and quality . Welcoming staff truly good value
Stayed 1 night in Aug 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful, the hotel was very clean and the room was beautiful. The only issue I would have is that the tub/shower was awkward.
Stayed 2 nights in Aug 2024

6/10 Okay

Gez, Peterborough

Travelled with family
Liked: Cleanliness, amenities
Great location and building , awesome food and restaurant staff, spa staff let it down as couldn’t speak any English at all which is surprising for a 5* hotel. Bathroom no extraction and water flooded everywhere asked for extra towels after 3 hours had to call them to get them as they had forgotten.
Stayed 1 night in Sep 2024

10/10 Excellent

laurence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow what an unbelievable hotel with such amazing surroundings
Stayed 1 night in Aug 2024

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness
We were biking the canal from Sète. This was an amazing property. Even if you can’t get a reservation stop on for a drink on the terrace or the bar.
Stayed 1 night in Aug 2024

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Sasha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breathtaking views!
This hotel is so incredibly picturesque - breath taking! Staff available, friendly, very helpful. Hotel has AC, but rooms not individually controlled & bit warm by US standards. Beds comfortable, food delicious. Surrounding town great to explore!
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning hotel
Our stay here was amazing. We made a big mistake and only stayed one night. I cannot wait to go back!
Stayed 1 night in Jul 2024

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning hotel
Our stay here was amazing. We made a big mistake and only stayed one night. I cannot wait to go back.
Stayed 1 night in Jul 2024

10/10 Excellent

Tim, Brockenhurst

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gardens and surroundings were fantastic. Had a great short 4 day break. Would recommend it.
Stayed 4 nights in Jul 2024

10/10 Excellent

igor

Stayed 1 night in Jul 2024

10/10 Excellent

Michael, Linden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We couldn't find a taxi once we arrived at the train station,but one phone call to the hotel and the reception staff sent us a chauffeur within minutes. The hotel is absolutely stunning! The garden and pool area are a must. The room was spacious and had a beautiful view of the garden. Breakfast had a great selection. There are many dining options near by as well as shopping. The basilica is next door and the Castle Comtal just a few feet away. The only regret I have is only staying one night...
Stayed 1 night in Jul 2024