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Mercure Carcassonne la Cite Hotel

4.0 star property
Upscale hotel, walk to Chateau Comtal

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Photo gallery for Mercure Carcassonne la Cite Hotel

Privilege Room - a double bed and a trundle bed for 2 people
Seasonal outdoor pool, open 9:00 AM to 8:30 PM, pool umbrellas
Garden
Meeting facility
Breakfast, lunch, dinner served; local cuisine
Reviews
9.4

Exceptional

Popular amenities

  • Pool
  • Restaurant
  • Breakfast available
  • Parking included
  • Pet-friendly
    Pet-friendlyPet-friendly
  • Air conditioning
    Air conditioningAir conditioning

Explore the area

Map
18, Rue Camille Saint-Saens, Carcassonne, Aude, 11000
  • Popular LocationChateau Comtal4 min walk
  • Popular LocationNarbonnaise Gate5 min walk
  • Popular LocationAude Gate7 min walk
  • AirportCarcassonne (CCF-Pays Cathare)17 min drive

Room options

View all photos for Privilege Room - a double bed and a trundle bed for 2 people

Privilege Room - a double bed and a trundle bed for 2 people

Privilege Room - a double bed and a trundle bed for 2 people

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
TV
Blackout curtains
Bathrobes
Hairdryer
Eco-friendly toiletries
  • Sleeps 4
  • 1 Double Bed and 1 Double Trundle Bed

View all photos for Twin Room, Classic Twin Room, 2 Single Beds

In-room safe, desk, blackout curtains, soundproofing

Twin Room, Classic Twin Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
Coffee/tea maker
Electric kettle
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Room, 1 Double Bed

In-room safe, desk, blackout curtains, soundproofing

Classic Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
Coffee/tea maker
Electric kettle
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege Room - two single beds and a trundle bed for 2 people

Privilege Room - two single beds and a trundle bed for 2 people

Privilege Room - two single beds and a trundle bed for 2 people

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
TV
Blackout curtains
Bathrobes
Hairdryer
Eco-friendly toiletries
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

Similar properties

Exterior
SOWELL COLLECTION Hôtel du Roi & SPA
Pool
Spa
Pet-friendly
Free WiFi
4.3 out of 5, Excellent, (243)
The price is NZ$701
for 1 night
includes taxes & fees
14 Jul - 15 Jul
SOWELL COLLECTION Hôtel du Roi & SPA

About the area

Carcassonne

Mercure Carcassonne la Cite Hotel places you in the centre of Carcassonne, within a short 5-minute stroll of Chateau Comtal and Narbonnaise Gate. Highlights at this hotel include a restaurant, free self-parking and a poolside bar. .The restaurant, La Vicomté, serves local cuisine and is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym, seasonal outdoor swimming pool and pool loungers. Added amenities include free Wi-Fi in public areas, a 24-hour front desk and a terrace. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM. There's also the convenience of free RV/bus/truck parking. .Sights within a 10-minute walk of this 4-property class Carcassonne hotel include Le Musee de la Torture de Carcassone and Aude Gate.

What's nearby

  • Chateau Comtal - 4 min walk
  • Narbonnaise Gate - 5 min walk
  • Le Musee de la Torture de Carcassone - 6 min walk
  • Aude Gate - 7 min walk
  • Canal du Midi Harbor Master's Office - 3 min drive

Getting around

  • Carcassonne Station - 9 min drive
  • Carcassonne (CCF-Pays Cathare) - 17 min drive

Restaurants

  • ‪Restaurant Adelaïde - ‬7 min walk
  • ‪Le Trouvère - ‬6 min walk
  • ‪Maison du Cassoulet - ‬7 min walk
  • ‪L'Escargot - ‬7 min walk
  • ‪La Taverne du Chateau - ‬6 min walk

About this property

Mercure Carcassonne la Cite Hotel

Upscale hotel, walk to Chateau Comtal
Mercure Carcassonne la Cite Hotel offers its guests a fitness centre and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

There are 3 meeting rooms available. A terrace, multilingual staff, and a garden are also featured at the business-friendly Mercure Carcassonne la Cite Hotel. Limited free parking is available on a first-come, first-served basis.

This 4-star Carcassonne hotel is smoke free.

  • 1 building
  • 80 guestrooms or units
  • 3 levels
  • Conference rooms
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Garden
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Mercure Carcassonne la Cite Hotel offers 80 accommodations with a safe and coffee/tea makers. Televisions come with satellite channels.

This Carcassonne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; EUR 18 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • La Vicomté

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff

Business services

  • 3 meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Building
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Towels

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out fee: EUR 40

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per day
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.89 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 18 per person
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 40

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, ANCV Cheques-vacances and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Eurocard, ANCV Chèques-vacances and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The outdoor pool opens for the season in June.
  • Pool access available from 9:00 AM to 8:30 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Mercure Carcassonne Cite Hotel
Mercure Cite Hotel
Mercure Carcassonne Porte Cite Hotel
Mercure Porte Cite Hotel
Mercure Carcassonne Porte Cite
Mercure Porte Cite
Mercure Carcassonne Porte De La Cite Hotel
Mercure Carcassonne La Cite
Mercure Carcassonne La Cité
Mercure Carcassonne la Cite Hotel Hotel
Mercure Carcassonne la Cite Hotel Carcassonne
Mercure Carcassonne la Cite Hotel Hotel Carcassonne

Frequently asked questions

What is the cancellation policy at Mercure Carcassonne la Cite Hotel?

Mercure Carcassonne la Cite Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Carcassonne la Cite Hotel?

As of 30 Jun 2024, prices found for a 1-night stay for 2 adults at Mercure Carcassonne la Cite Hotel on 7 Jul 2024 start from NZ$221.59, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Carcassonne la Cite Hotel?

Yep, Mercure Carcassonne la Cite Hotel has a free self car park and free RV/bus/truck parking. Onsite parking is limited.

Does Mercure Carcassonne la Cite Hotel have a pool?

Mercure Carcassonne la Cite Hotel has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 9:00 AM to 8:30 PM.

Does Mercure Carcassonne la Cite Hotel serve breakfast?

Yep, travelers enjoy the buffet breakfast here! Available weekdays from 6:30 AM to 10:00 AM and weekends from 6:30 AM to 10:30 AM, this is the perfect spot to fuel up for a big day of adventure.

Is there a free airport shuttle available at Mercure Carcassonne la Cite Hotel?

No, Mercure Carcassonne la Cite Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Mercure Carcassonne la Cite Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves local cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Mercure Carcassonne la Cite Hotel?

Check-in begins at 3 PM. Check-out time is noon.

Mercure Carcassonne la Cite Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 74 out of 100 reviews" "
Rating 8 - Good. 19 out of 100 reviews" "
Rating 6 - Okay. 6 out of 100 reviews" "
Rating 4 - Poor. 1 out of 100 reviews" "
Rating 2 - Terrible. 0 out of 100 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Stayed 1 night in Mar 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is within 5 minute walk of the Narbonne Gate of the medieval citadel of Carcassone. We had a lovely view of this amazing fortification from our room. The staff was very friendly and helpful. The restaurant was charming and very good. Absolutely perfect location if you are driving.
Stayed 1 night in Mar 2024

10/10 Excellent

Virginia, Camarillo

Liked: Cleanliness, staff & service, property conditions & facilities
Very charming hotel, great restaurant and perfect location only 5 minutes walking distance to the medieval 🏰 city.
Stayed 1 night in Jan 2024

10/10 Excellent

Lorraine

Stayed 1 night in Dec 2023

10/10 Excellent

Varaporn Jenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best experience
We love the room. It was spacious room with the view of Carcassonne Fortress. We enjoy our trip. Thank you
Stayed 1 night in Dec 2023

10/10 Excellent

Lisa, Reno

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Mark, Frome

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well placed to explore Old City and new town on foot. Unusual to find a hotel so close that includes parking on site.
Stayed 1 night in Oct 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed by the facilities and particularly the excellent staff - friendly, helpful and kind !.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. There are only 3/4 taxis in the area and on arrival at the airport we could not get one. We rang the hotel who arranged it. The staff told us they were going to undertake a major renovation over the winter. We have stayed before here and could not fault it. In terms of location it’s immediately below the castle and a five minute walk.
Stayed 5 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location for touring the old town
Right outside the old town. Minutes of walk to the gate. Room was a bit small but clean. Free parking but breakfast was a little expensive.
Stayed 1 night in Sep 2023

10/10 Excellent

seung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was delayed yet staff very friendly. Overall a good stay and comfortable surroundings.
Stayed 1 night in Sep 2023

10/10 Excellent

Amanda

Stayed 1 night in Sep 2023

10/10 Excellent

Carlos

Stayed 1 night in Sep 2023

8/10 Good

Shelley, Layton

Stayed 1 night in Sep 2023

10/10 Excellent

Tana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, friendly staff, close to Cite
Everything was perfect! Reception staff were very kind and friendly, thank you!
Stayed 1 night in Sep 2023

6/10 Okay

Michael

Liked: Cleanliness
Stayed 1 night in Sep 2023

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice for visiting Carcassonne.
We stayed at the Mercure for one night as part of a longer trip and wished we were staying longer! Staff were welcoming, breakfast was good, the hotel was very clean and the pool area was very nice. Our room was excellent - very spacious and comfortable, lovely bathroom and very very quiet. The location was also excellent for visiting the Cite. We walked there and back in just a few minutes and there is a bus between the Cite and the town/train station which we caught on the way up but we walked back down in around 20mins. Excellent choice for visiting Carcassonne.
Stayed 1 night in Aug 2023

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing after previous great visit.
We stayed here before about five years ago in a beautiful ,light and airy room, opening onto the lovely gardens, and had a fabulous stay. Thus we were looking forward to our current trip. Unfortunately, we were placed in two small,, dark rooms on the other side of the hotel. This isn't the hotels fault, just our bad luck, but it does completely change the quality of the room and how much we enjoyed our stay. This alone would not have resulted in me writing a bad review, however I noticed the morning of our departure that there were lots of ants in the bathroom of one of the rooms. We quickly took all our belongings from that room and put into the other, which seemed to be ant free. Not quickly enough, as after we had left I found out that one of our bags was literally full of ants (we didn't have any food with us so found it unlikely that we brought them into the hotel). I would not stay here again. :(
Stayed 1 night in Aug 2023

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great proximity to the medieval city
Stayed 2 nights in Aug 2023

10/10 Excellent

Matthew

Stayed 1 night in Aug 2023

10/10 Excellent

Victoria

Stayed 1 night in Aug 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow!
Great location, amazing service, phenomenal room. Truly a 4 star hotel. I HIGHLY recommend this hotel.
Stayed 1 night in Aug 2023

8/10 Good

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally situated for the historic town, staff excellent. Breakfast could be more varied but in general very good.
Stayed 7 nights in Jul 2023

10/10 Excellent

Alphedia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
brilliant hotel close to Cite` gate in carcassonne. staff very helpful spoke english. Breakfast is amazing well worth oaying for. lovely ool
Stayed 7 nights in Jul 2023