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The Coal Exchange Hotel

3.5 star property
Hotel with a 24-hour front desk, near Principality Stadium
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Coal Exchange Hotel

In-room safe, individually decorated, iron/ironing board, free WiFi
Exterior
Presidential Suite
Reception
Restaurant

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • Free WiFi
    Free WiFi

Explore the area

Map
The Exchange Bld, Mount Stuart Square, Cardiff, Wales, CF10 5FQ
  • Mermaid Quay
    4 min walk
  • Wales Millennium Centre
    6 min walk
  • Cardiff Bay Waterfront
    9 min walk
  • Cardiff (CWL-Cardiff Intl.)
    28 min drive

Room options

View all photos for Family Room

Family Room | Bathroom

Family Room

Highlights

Individually decorated
Connecting rooms available
LCD TV
Hairdryer
Shower/bath combination
Jetted bath
Rainfall showerhead
Private bathroom
  • 60 sq m
  • Sleeps 6
  • 3 Double Beds

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Individually decorated
Connecting rooms available
Free cots/infant beds
LCD TV
Hairdryer
Shower/bath combination
Jetted bath
Rainfall showerhead
  • 35 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Triple Room, Accessible

Triple Room, Accessible

Triple Room, Accessible

Highlights

Individually decorated
Connecting rooms available
Free cots/infant beds
LCD TV
Hairdryer
Private bathroom
Coffee/tea maker
Electric kettle
  • 39 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

Highlights

Individually decorated
Connecting rooms available
Free cots/infant beds
LCD TV
Hairdryer
Shower/bath combination
Jetted bath
Rainfall showerhead
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King Room with Shower

Standard King Room with Shower

Standard King Room with Shower

Highlights

Individually decorated
Connecting rooms available
LCD TV
Hairdryer
Private bathroom
Coffee/tea maker
Electric kettle
Digital channels
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

Highlights

Individually decorated
Connecting rooms available
Free cots/infant beds
LCD TV
Hairdryer
Shower/bath combination
Jetted bath
Rainfall showerhead
  • 75 sq m
  • Sleeps 2
  • 2 King Beds

View all photos for King Room

In-room safe, individually decorated, iron/ironing board, free WiFi

King Room

Highlights

Individually decorated
Connecting rooms available
Free cots/infant beds
LCD TV
Hairdryer
Shower/bath combination
Jetted bath
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Double Room

In-room safe, individually decorated, iron/ironing board, free WiFi

Standard Double Room

Highlights

Individually decorated
Connecting rooms available
Free cots/infant beds
LCD TV
Jetted bath
Rainfall showerhead
Hairdryer
Private bathroom
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Front of property
Future Inns Cardiff Bay
Parking included
Free WiFi
Restaurant
Air conditioning
4.4 out of 5, Excellent, (1506)
The price is NZ$223
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Future Inns Cardiff Bay

About the area

Cardiff

The Coal Exchange Hotel places you steps from Coal Exchange building and within a short 5-minute stroll of Mermaid Quay. Highlights at this hotel include a restaurant and in-room free WiFi. .For a drink, you can stop by the hotel's own lounge bar. Added amenities include free Wi-Fi in public areas, concierge services and a 24-hour front desk. Full breakfast is available on weekdays between 7:00 AM and 10:30 AM and on weekends between 8:00 AM and 10:30 AM. .Within a 30-minute walk of this 3.5-property class Butetown hotel, attractions include Cardiff Bay and Principality Stadium.

What's nearby

  • Wales Millennium Centre - 6 min walk - 0.6 km
  • Cardiff Bay - 14 min walk - 1.2 km
  • Cardiff International Arena - 3 min drive - 2.0 km
  • Cardiff Castle - 5 min drive - 3.6 km
  • Principality Stadium - 6 min drive - 4.1 km

Getting around

  • Cardiff Bay Station - 5 min walk
  • Cardiff International Airport (CWL) - 28 min drive

Restaurants

  • ‪Dock - ‬5 min walk
  • ‪The Eli Jenkins - ‬4 min walk
  • ‪Côte - ‬5 min walk
  • ‪Quantum Coffee Roasters - ‬3 min walk
  • ‪Yakitori 1 - ‬5 min walk

About this property

The Coal Exchange Hotel

Hotel with a 24-hour front desk, near Principality Stadium
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The Coal Exchange Hotel also features multilingual staff, concierge services, and room service (during limited hours).

This 3.5-star Cardiff hotel is smoke free.

  • 55 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Coal Exchange Hotel offers 55 accommodations with a safe and coffee/tea makers. Each accommodation is individually decorated. 30-inch LCD televisions come with digital channels.

Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Languages

English, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 12.50 for adults and GBP 6.95 for children
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 30-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Late-night room service

More

  • Connecting rooms available
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 23 December to 26 December:
  • Bar/Lounge
  • Dining venue

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 12.50 for adults and from GBP 6.95 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Exchange Hotel Cardiff
Exchange Hotel
Exchange Cardiff
The Exchange Hotel Cardiff
The Exchange Hotel
The Coal Exchange Hotel Hotel
The Coal Exchange Hotel Cardiff
The Coal Exchange Hotel Hotel Cardiff

Frequently asked questions

What is the cancellation policy at The Coal Exchange Hotel?

The Coal Exchange Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Coal Exchange Hotel?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at The Coal Exchange Hotel on 2 Dec 2024 start from NZ$162.12, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to The Coal Exchange Hotel?

The closest beach to The Coal Exchange Hotel is Barry Island Beach (11.3 km).

Does The Coal Exchange Hotel serve breakfast?

Yeah, full brekkie is served on weekdays between 7:00 AM and 10:30 AM and on weekends from 8:00 AM to 10:30 AM.

Is there a free airport shuttle available at The Coal Exchange Hotel?

No, The Coal Exchange Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Coal Exchange Hotel?

Yep, they've got a lounge bar and an onsite restaurant. The dining venue is closed seasonally each year from December 23 until December 26.

What time are check-in & check-out at The Coal Exchange Hotel?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at The Coal Exchange Hotel?

No, only service animals are allowed.

The Coal Exchange Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 356 out of 635 reviews" "
Rating 8 - Good. 158 out of 635 reviews" "
Rating 6 - Okay. 62 out of 635 reviews" "
Rating 4 - Poor. 35 out of 635 reviews" "
Rating 2 - Terrible. 24 out of 635 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Rhys

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
brilliant staff ..rooms good and clean ,the spa bath is amazing!
Stayed 1 night in Aug 2024

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel stay
Amazing room for a group of 4 of us! Great value for money and jacuzzi bath was a win! Would definitely recommend for a stay in Cardiff, walking distance to the bay!
Stayed 1 night in Aug 2024

8/10 Good

Stephen

Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Nice enough, avoid during hotter months
A very impressive building, full of history. The staff were very helpful and friendly. Hotel decor is beautiful. Breakfast wasnt great, not much choice, dirty plates, inedible pastries. Staff in the breakfast room were really lovely though, which was only saving grace. Cardiff Bay is so close by, you would get better for your money just up the road in Wetherspoons! Room was beautifully decorated with a jacuzzi bath (we stayed in a king room) HOWEVER, do not book to stay on a warm day if you can help it. This is definitely a winter hotel. There is no air conditioning due to it being such an old building. We didnt think it would be an issue, until we attempted to sleep in probably the warmest room I have ever slept in. The fan placed in the room did little to cool the air. Window opened a crack and the fans built into the room did nothing. We found a used tea bag on the floor so wasnt checked thouroughly after last guest. Lastly, the area around the hotel is a little sketchy. If id have visited on my own or with children i wouldnt have felt safe coming back later in the evening with people hanging around on street drinking.
Stayed 1 night in Aug 2024

10/10 Excellent

Claire

Fab stay
We had a lovely room, and the bed was so comfy it was fab. Been before, will deffo come back.
Stayed 1 night in Aug 2024

8/10 Good

Isobel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Alex

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Grahame

Travelled with family
Liked: Cleanliness, staff & service
Magnificent building if not a little tired… didn’t bother me but some people may view it as a negative Rooms very large and quirkily finished/decoration… was very warm night, so air con would be nice BUT it’s an old building… Bed wasn’t the most comfortable if I’m honest but there were some huge beds in one of the two rooms our family occupied. Bathroom was large and clean, good shower and large jaccuzi bath Breakfast was nice enough but didn’t reflect some of the really positive views I read which made me decide to choose as an option for the five of us. Would stay there again if I’m in Cardiff, hence my positive review.
Stayed 1 night in Aug 2024

4/10 Poor

craig

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very Tired hotel - could be amazing
Arrived and our room was already given to another guest. We ended up in another room which must have been a reserve room as air con didn’t work (it was covered over by paper - see image) no shower curtain and was run down. Gorgeous building but very very tired. The breakfast was excellent.
Stayed 1 night in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the jacuzzi bath
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Midweek Stay
For the price it was ok. However we were somewhat taken aback by aspects of the interior design…particularly in the bedroom.
Stayed 1 night in Aug 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

FT

Business traveller
Liked: Cleanliness, staff & service, room comfort
Hotel building in desperate need of renovation
Back side of hotel totally derilict. Parts of it don’t even have a roof . Very very messy on the perimeter of the hotel , it’s been like that for years .
Stayed 2 nights in Jul 2024

6/10 Okay

Anne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is unique as it’s a historical building which is appreciated. The bathroom and large baths are very nice. Unfortunately I feel like the service could be improved, I tried to contact the hotel on Expedia as they initially sent an information message but didn’t get any response to my questions.
Stayed 2 nights in Jul 2024

10/10 Excellent

Raju

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Aug 2024

10/10 Excellent

Dorian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it, we will be staying again.
Stayed 1 night in Jul 2024

10/10 Excellent

Lina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Joanna

Stayed 1 night in Jul 2024

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great staff. Rooms nice and big.
Stayed 1 night in Jul 2024

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location In a quiet part of the town yet only 10 mins walk to mermaid quay with all the shops restaurants and attractions of Cardiff Bay . Beautiful Hotel with plenty of history and character but still retaining a touch of class. 😊 Staff very friendly and welcoming. The only moan i have is we ordered prosecco and it didnt come in an ice bucket and was a bit warm when we arrived as our train was delayed.
Stayed 1 night in Jul 2024

6/10 Okay

Luke

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not great.
Stayed here for our anniversary. Room was very dark & quite dated. Tv did not work & music was a definite no no. Jacuzzi bath tub was a nice touch & made our stay. Not how I thought the hotel would be, given being down the bay. Upon arrival to our stay we walked around culleys bar and restaurant back way and was greeted to smashed windows & demolished back end of the hotel. Was not great & will stay elsewhere in future.
Stayed 1 night in Jul 2024

10/10 Excellent

elizabeth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff food rooms and service
Stayed 1 night in Jul 2024

8/10 Good

alan

Stayed 1 night in Jul 2024