6/10 Okay
Verified traveller
Travelled with family
22 Sept 2024
Liked: Staff & service, amenities, property conditions & facilities
When we arrived we were given a key to our room, as we entered the room there was a gentleman on the room in his underpants. It appeared our room was given to someone else. We were then given another family room on the 3rd floor and the lift only goes to the first floor. The family room was spacious however there was a bag of mouldy salad in the fridge and one of the glasses had black liquid in it. We didn’t get much sleep initially either due to the pub attached to the hotel which had live music until 23:30 hours, which if we had known we wouldn’t have booked the hotel. The shower screen in the bathroom leaked and water went all over the floor and the shower head had to be placed in high position otherwise it would drop and spray on the wall. Also one of the mattresses in the room, the springs appear to have gone around the edge so if you turned over in bed you would fall out of bed.
On a positive note, the staff were friendly and helpful, the tea,coffee and hot chocolate in the room were all very nice and it does look as though the owners have spent some money on the place.
The main issue for us, having young kids, was the noise late into the night.
Verified traveller
Stayed 1 night in Sep 2024
