Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive

4.0 star property
Family-friendly property on the beach, with 5 outdoor pools
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive

5 outdoor pools
Sports facility
Terrace/patio
Couples treatment room(s), sauna, steam room, Turkish bath/hammam
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Room service
  • All-inclusive
  • Pool
  • Breakfast included
The price is NZ$923
includes taxes & fees
1 Feb - 2 Feb

Explore the area

Map
Anillo Vial, Km 12, between Manzanillo, del Mar and Punta Canoa, Cartagena, Bolivar, 130007
  • Karibana Golf Club
    ‪4 min walk‬
  • Playa Manzanillo
    ‪7 min drive‬
  • Las Ramblas Shopping Center
    ‪10 min drive‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪27 min drive‬

Room options

Preferred Club Master Suite Tropical View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LCD TV
  • 115 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Preferred Club Master Suite Swim-Out

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Dining table
  • 139 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Preferred Club Family Suite Room

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LCD TV
Renovated in 2022
  • 109 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

Preferred Club Junior Suite Ocean View King Bed

Highlights

Balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
LCD TV
Renovated in 2022
  • 55 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Preferred Club Master Suite Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LCD TV
  • 115 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Preferred Club Junior Suite Tropical View King Bed

Highlights

Balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
LCD TV
Renovated in 2022
  • 55 sq m
  • Sleeps 3
  • 1 King Bed

Preferred Club Presidential Suite Ocean Front

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LCD TV
  • 290 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Preferred Club Junior Suite Ocean View Double

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LCD TV
Renovated in 2022
Blackout curtains
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Preferred Club Master Suite Ocean Front

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LCD TV
  • 136 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite Tropical View King Bed

Highlights

Balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
LCD TV
Renovated in 2022
  • 55 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite Tropical View Double Beds

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LCD TV
Renovated in 2022
Blackout curtains
  • 55 sq m
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, Partial Ocean View, Double

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LCD TV
Renovated in 2022
Blackout curtains
  • 55 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, Partial Ocean View, King Bed

Highlights

Balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
LCD TV
Renovated in 2022
  • 55 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Preferred Club 1 bedroom Ocean View King Suite

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LCD TV
Renovated in 2022
Separate bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Preferred Club Presidential Suite Swim-Out

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Free cots/infant beds
Dining table
  • 255 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Run Of the House

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LCD TV
Renovated in 2022
Blackout curtains
  • 55 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

Preferred Club Two-Bedroom Suite Swim-Out

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LCD TV
Renovated in 2022
  • 193 sq m
  • Sleeps 6
  • 2 King Beds and 2 Double Sofa Beds

Similar properties

About the area

Cartagena

An all-inclusive stay in Cartagena awaits you at Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive. You'll be 18.9 km (11.7 mi) from Republik Bank and 19 km (11.8 mi) from San Pedro Claver Church and Convent. Highlights at this beachfront property include 5 restaurants, 5 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, Swedish massages and body wraps along with aromatherapy and Ayurvedic treatments. The restaurant, Portofino, serves Italian cuisine and is open for dinner. With 4 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 4 outdoor tennis courts and golf course. 14359 square feet (1334 square metres) of event facilities include 6 meeting rooms and a conference centre. Other amenities include free Wi-Fi in public areas, a gym and a Turkish bath/hammam. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of a free beach shuttle. .With a stay at this 4-property class Zona Norte property, you'll be 19.5 km (12.1 mi) from Clock Tower and 19.6 km (12.2 mi) from San Felipe de Barajas Castle.

What's nearby

  • Karibana Golf Club - 4 min walk
  • Playa Manzanillo - 7 min drive
  • La Boquilla Beach - 20 min drive
  • San Felipe de Barajas Castle - 29 min drive
  • Clock Tower - 30 min drive

Getting around

  • Cartagena (CTG-Rafael Núñez Intl.) - 27 min drive

Restaurants

  • Coco Cafe
  • ‪Gora - ‬11 min drive
  • ‪La Estación Bistro - ‬11 min drive
  • ‪Oceana Seafood Restaurant - ‬6 min walk
  • ‪Donde Javier - ‬18 min drive

About this property

Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive

Family-friendly property on the beach, with 5 outdoor pools
Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

You'll be playing in the surf in no time with a free ride on the property's complimentary beach shuttle. Sit back and relax on the beach with free beach club on site, umbrellas, and sunloungers. Summer fun is a breeze at Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 5 outdoor swimming pools and enjoy a treatment at the full-service spa.

Free breakfast is served daily. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Valet parking is free. A complete renovation of Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive was completed in January 2022.

This 4-star Cartagena property is smoke free.

  • 1 building
  • 266 guestrooms or units
  • 6 levels
  • 5 dining venues
  • 4 bars or lounges
  • 14359 sq ft of conference space
  • 1334 sq. m of conference space
  • Built in 2017
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive offers 266 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. LCD televisions are featured in guestrooms. Bathrooms include a separate bath and shower, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle
  • Free beach shuttle
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 4 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Barefoot Grill
  • Oceana
  • Portofino
  • Sea Side Grill
  • World Cafe

Things to do

  • 18-hole golf course
  • 4 outdoor tennis courts
  • 5 outdoor pools
  • Arcade/game room
  • Bicycle tours
  • Billiards/pool table
  • Bodyboard
  • Children's pool
  • Designer stores
  • Free beach club
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Golf driving range
  • Golf lessons
  • Gym
  • Kayaking
  • Playground
  • Shopping
  • Steam room
  • Table tennis
  • Tennis lessons
  • Volleyball
  • Wine tasting room
  • Winery release events

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Dining table
  • Free children's club
  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 6 meeting rooms
  • Computer station
  • Conference centre (14,359 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch LCD TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per night, plus a deposit of USD 65 per day
  • Only dogs are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 65 per day
  • Pet fee: USD 65 per pet, per night
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 8:00 AM to 6:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Conrad Cartagena Hilton
Conrad Cartagena by Hilton
Dreams Karibana Cartagena Golf Spa Resort All Inclusive
Dreams Karibana Cartagena Beach Golf Resort All Inclusive

Frequently asked questions

What is the cancellation policy at Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive?

Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive?

As of 22 Jan 2025, prices found for a 1-night stay for 2 adults at Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive on 1 Feb 2025 start from NZ$922.98, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive?

Yep, Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive has free valet parking.

Are there any beaches close to Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive?

The closest beach to Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive is Bocagrande Beach (17.4 km).

Is there a spa on site at Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive?

Yep, there is an onsite spa at Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive have a pool?

Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar. The pool is open 8:00 AM to 6:00 PM.

What luxury perks are available at Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive?

Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive features 5 outdoor pools, a full-service spa and 5 restaurants.

What makes Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive a romantic place to stay?

Couples spa treatments and ocean-view dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive.

Is Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive is a hit with families.

Does Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive serve breakfast?

Yep, complimentary buffet brekkie is offered daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive?

No, Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive?

Yep, they've got a beach bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive?

Dogs are welcome at Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive, with food and water bowls on offer.

Is there a golf course on site at Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive?

Yep, Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive has an 18-hole golf course. A golf driving range and golf lessons are also available.

Dreams Karibana Cartagena Golf & Spa Resort - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 414 out of 768 reviews" "
Rating 8 - Good. 175 out of 768 reviews" "
Rating 6 - Okay. 84 out of 768 reviews" "
Rating 4 - Poor. 36 out of 768 reviews" "
Rating 2 - Terrible. 59 out of 768 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Muriame

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 4 nights in Oct 2024

10/10 Excellent

Yanely E

Stayed 5 nights in Sep 2024

10/10 Excellent

JESSENIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!
Stayed 3 nights in Oct 2024

6/10 Okay

Raul Emmanuel

Liked: Cleanliness, staff & service, amenities
T
Stayed 4 nights in Jun 2024

10/10 Excellent

Carla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at Dreams Karibana, the staff always made us feel welcome and were always kind and attentive. The food was also really good at all of the restaurants. I would totally recommend.
Stayed 5 nights in Oct 2024

6/10 Okay

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

8/10 Good

Nereyda

Stayed 3 nights in Sep 2024

6/10 Okay

Carlos

Limited food options. Payment details not communicated properly and limited activities
Stayed 4 nights in Oct 2024

2/10 Terrible

Domingo

Stayed 2 nights in Sep 2024

10/10 Excellent

Bruce

Stayed 4 nights in Aug 2024

2/10 Terrible

Stuart

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Best avoided
We previously stayed in a Preferred Suite in February. I'm not sure if there has been a change in general management or catering management, but the two visits provided totally different experiences. The room is advertised as having a "Kitchenette". It doesn't. It has a Nespresso coffee machine. The room is also advertised as having an "upgraded minibar". On speaking with staff here, the upgrade is a packet of M and M's, a half bottle of cheap rum and some Pringles. Except the Pringles are apparently rationed and they have run out of their allocation today, so there are none! We did get them on the first day, so that was good! The biggest, but by far not the only concern, is the quality of the food, which we would describe as awful. This ranges from room service, pool service, the buffet and at Portofino. The poolside food was particularly bad, chicken that had clearly seen the frier several times and a veggie burger that bore no resemblance to any veggie burger, ever! Housekeeping is hit and miss, not always provided unless a call to reception is made which is usually followed by a two hour wait. The last time we were here, Portofino was our go to restaurant, this time the food is average at best and inedible at worst. The Preferred Lounge is worth highlighting as being something it's not! Previously, there was a decent selection of finger food and snacks, enough to make it worth the trip. This time, there was a plate or two of nts and some pastries.
Stayed 5 nights in Oct 2024

10/10 Excellent

Devaughn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

Leiddy, goshen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel
Stayed 1 night in Sep 2024

8/10 Good

Shanel

Stayed 4 nights in Aug 2024

2/10 Terrible

Shannon

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
From time there to the time we left it wasn’t as described we arranged for pick up at airport nobody showed up and lied about it and the staff there wasn’t helpful at all and they played me I paid for a ocean front Junior suite room they gave me a view and said we can change u to another room went to the other room and it was a oven front but not a junior suite so you still charging me for both ocean front and junior suite. They didn’t care they didint budge horrible experience.
Stayed 4 nights in Sep 2024

8/10 Good

Crystal Latoya

Travelled with partner
Liked: Staff & service
Only bad thing I have to say about the property is that you can smell mildew in the hallway, the hallway walking to the rooms my sheets in my room smelt like mildew as well.
Stayed 2 nights in Sep 2024

10/10 Excellent

Esteban

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was outstanding
Stayed 3 nights in Sep 2024

8/10 Good

keith, riverside

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
m,
Stayed 6 nights in Sep 2024

10/10 Excellent

Luisa

Stayed 1 night in Sep 2024

8/10 Good

Hilda Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Nice place to couples and relax
Stayed 2 nights in Sep 2024

6/10 Okay

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

jonte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in Sep 2024

6/10 Okay

Elizabeth C de, CARY

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2024

2/10 Terrible

Yasmin

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2024