InterContinental Cartagena De Indias, an IHG Hotel

4.0 star property
Family fun on the beach, with outdoor pool, near Bocagrande Beach
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for InterContinental Cartagena De Indias, an IHG Hotel

Outdoor pool, free pool cabanas, pool loungers
Exterior
Exterior
Room amenity
Room amenity

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Pool
  • Breakfast available
  • Spa
  • Room service
The price is NZ$310
includes taxes & fees
16 Feb - 17 Feb

Explore the area

Map
Bocagrande Carrera 1 No. 5-01, Cartagena, Bolivar, 130001
  • Bocagrande Beach
    ‪1 min walk‬
  • El Laguito Beach
    ‪8 min walk‬
  • Castillo Grande Beach
    ‪11 min walk‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪20 min drive‬

Room options

Classic Room, 2 Queen Beds, Ocean View (Smart)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Classic Room, 1 King Bed, Ocean View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
  • 36 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Classic Room, 2 Queen Beds, City View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Premium Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed

Suite, 1 King Bed (Ocean)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 83 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

Classic Room, 2 Queen Beds, Ocean View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Classic Room, 1 King Bed, Bay View (City, Smart Room)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Classic Room, 2 Queen Beds, Ocean View (High Floor)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Classic Room, 1 King Bed, Club lounge access (High Floor)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
  • 36 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

Classic Room, 1 King Bed, Ocean View (High Floor)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
  • 36 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

Classic Room, 1 King Bed, City View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Classic Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed

Club Room, 2 Queen Beds, Club lounge access (High Floor)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
  • 38 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Grand Suite (Ocean)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 105 sq m
  • Beach view
  • Sleeps 4
  • 1 Single Bed

Classic Room, 1 King Bed, Ocean View (Smart)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
  • 36 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

Classic Room, 2 Queen Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Presidential Studio Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 159 sq m
  • Ocean view
  • Sleeps 6
  • 1 Single Bed

Premium Studio Suite, 1 King Bed (Ocean, High Floor)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 83 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Classic Room, 2 Queen Beds, City View (Smart)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

About the area

Cartagena

You'll be connected to a shopping centre at InterContinental Cartagena De Indias, an IHG Hotel, and within steps of Bocagrande Beach and Centro Comercial Nao. Highlights at this beachfront hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A pampering day can include massages along with access to the sauna. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach and enjoy the on-site 24-hour gym, sauna and kids' swimming pool. Business travelers can take advantage of meeting rooms, a conference centre, and a 24-hour business centre. Other amenities include free Wi-Fi in public areas and laundry facilities. Each morning buffet breakfast is served between 6 AM and 10 AM. There's also self parking, along with the convenience of an airport shuttle. .Near this 4-property class Bocagrande hotel, you'll find Clock Tower.

What's nearby

  • Bocagrande Beach - 1 min walk
  • El Laguito Beach - 8 min walk
  • Castillo Grande Beach - 11 min walk
  • Clock Tower - 5 min drive
  • Cartagena de Indias Convention Center - 6 min drive

Getting around

  • Cartagena (CTG-Rafael Núñez Intl.) - 19 min drive

Restaurants

  • ‪Kanuu Restautant (InterContinental) - ‬1 min walk
  • ‪Cilantro Cevicheria & Restaurant - ‬3 min walk
  • ‪Pool Bar Intercontinental - ‬1 min walk
  • ‪El corral Bocagrande - ‬1 min walk
  • ‪Arepas Pues - ‬2 min walk

About this property

InterContinental Cartagena De Indias, an IHG Hotel

Family fun on the beach, with outdoor pool, near Bocagrande Beach
InterContinental Cartagena De Indias, an IHG Hotel offers its guests a full-service spa, an outdoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. A children's pool, a 24-hour fitness centre, and a terrace are also featured at the family-friendly InterContinental Cartagena De Indias, an IHG Hotel. You'll have access to the outdoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Cartagena hotel.

  • 1 building
  • 285 guestrooms or units
  • 26 levels
  • Conference rooms
  • Built in 2015
  • Childcare (surcharge)
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
InterContinental Cartagena De Indias, an IHG Hotel offers 285 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. LCD televisions come with premium satellite channels. Bathrooms include dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Hypo-allergenic bedding and hairdryers can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 5 treatment rooms, including rooms for couples. Services include massages. The spa is equipped with a sauna and a steam room.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (COP 48,000 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: COP 75,000 for adults and COP 45,000 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 24-hour gym
  • Bicycle tours
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Outdoor pool (guest access)
  • Sauna
  • Shopping centre
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free cot
  • Free rollaway/extra bed
  • Laundry facilities
  • Lifeguards on site
  • Mini-fridge
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach towels
  • Free pool cabanas
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Couples treatment rooms
  • Massage
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Braille/raised signage
  • Doorbell and phone notification
  • Handrails in hallways
  • Handrails in stairways
  • Hardwood flooring in room
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at InterContinental Cartagena De Indias, an IHG Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately COP 75000 for adults and from COP 45000 for children
  • Airport shuttle fee: COP 50000 per vehicle (one-way, maximum occupancy 4)
  • Self-parking fee: COP 48000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

Property Registration Number 39186

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Intercontinental Cartagena
Intercontinental Cartagena Indias
Intercontinental Indias
Intercontinental Indias Hotel
Intercontinental Indias Hotel Cartagena
Intercontinental Cartagena Indias Hotel
Intercontinental Cartagena De Indias
InterContinental Cartagena De Indias an IHG Hotel
InterContinental Cartagena De Indias, an IHG Hotel Hotel
InterContinental Cartagena De Indias, an IHG Hotel Cartagena

Frequently asked questions

What is the cancellation policy at InterContinental Cartagena De Indias, an IHG Hotel?

InterContinental Cartagena De Indias, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at InterContinental Cartagena De Indias, an IHG Hotel?

As of 21 Jan 2025, prices found for a 1-night stay for 2 adults at InterContinental Cartagena De Indias, an IHG Hotel on 16 Feb 2025 start from NZ$309.78, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at InterContinental Cartagena De Indias, an IHG Hotel?

Yep, InterContinental Cartagena De Indias, an IHG Hotel has a self car park for COP 48000 per day.

Are there any beaches close to InterContinental Cartagena De Indias, an IHG Hotel?

Yep, InterContinental Cartagena De Indias, an IHG Hotel is a short 1-minute walk from Bocagrande Beach. Fun beach activities include swimming.

Is there a spa on site at InterContinental Cartagena De Indias, an IHG Hotel?

Yep, there is an onsite spa at InterContinental Cartagena De Indias, an IHG Hotel. It has a steam room and a sauna. You'll enjoy services like massages.

Does InterContinental Cartagena De Indias, an IHG Hotel have a pool?

Yep, and guests love it! InterContinental Cartagena De Indias, an IHG Hotel has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and on a lounger.

What luxury perks are available at InterContinental Cartagena De Indias, an IHG Hotel?

InterContinental Cartagena De Indias, an IHG Hotel features a full-service spa, an outdoor pool and free pool cabanas. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes InterContinental Cartagena De Indias, an IHG Hotel a romantic place to stay?

Couples spa treatments and couples dining, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at InterContinental Cartagena De Indias, an IHG Hotel.

Is InterContinental Cartagena De Indias, an IHG Hotel family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that InterContinental Cartagena De Indias, an IHG Hotel is a hit with families.

Does InterContinental Cartagena De Indias, an IHG Hotel serve breakfast?

Yep, buffet breakfast is offered daily between 6 AM and 10 AM.

Is there a free airport shuttle available at InterContinental Cartagena De Indias, an IHG Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at InterContinental Cartagena De Indias, an IHG Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at InterContinental Cartagena De Indias, an IHG Hotel?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at InterContinental Cartagena De Indias, an IHG Hotel?

No, pets and service animals are not allowed.

InterContinental Cartagena De Indias, an IHG Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 722 out of 1001 reviews" "
Rating 8 - Good. 172 out of 1001 reviews" "
Rating 6 - Okay. 50 out of 1001 reviews" "
Rating 4 - Poor. 26 out of 1001 reviews" "
Rating 2 - Terrible. 31 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Doris Ximena, Lawrenceville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing everywhere, but do want to recognize Keilin! Place was very safe, clean and food options on 15th floor daily were amazing! The security guy, Berrio, was always so joyful and nice! Taxi guy from the hotel, Fabian was outstanding! We will definitely be coming back and referring our family and friends!
Stayed 3 nights in Oct 2024

8/10 Good

Arleny Martinez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect view
Stayed 4 nights in Oct 2024

10/10 Excellent

cristal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

6/10 Okay

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Some of the stuff are rude like the host in the restaurant or same in reception
Stayed 6 nights in Oct 2024

10/10 Excellent

Osman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

10/10 Excellent

Jill

Travelled with partner
We loved staying at the InterContinental. All the staff we encountered - front desk, restaurant, pool - provided us with the highest level of customer service. The room and bathroom were a nice size and the beds were comfortable. The food was excellent. While we typically don’t eat at the hotel’s restaurant because the food tends to be ridiculously expensive and not as good as outside restaurants, that was not the case with the restaurant at the hotel. The pool is gorgeous and it’s open until 10 pm, we so enjoyed staying at the InterContinental and will stay here again the next time we’re back in Cartagena.
Stayed 3 nights in Oct 2024

10/10 Excellent

Diamond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was amazing!
Stayed 3 nights in Oct 2024

8/10 Good

Aaron, St. Petersburg

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly professional staff. Scammers on the beach across the street.
Stayed 5 nights in Oct 2024

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Oct 2024

10/10 Excellent

Ruben

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel! Definitely will make it my number #1 option every time I travel to Cartagena.
Stayed 2 nights in Oct 2024

10/10 Excellent

John, Mississauga

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in an excellent location, close to the beach and not far from the historic city centre. The rooms are very clean and well appointed. The pool area is excellent. We upgraded to the Club lounge level and the breakfast, cocktail and afternoon. Coffee were all very good.
Stayed 2 nights in Oct 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arguably the best hotel I've stayed in anywhere in the world. As of 2024 the lobby, hallways, rooms, common areas, and amenities were all in exceptional condition. Staff was always very helpful, in all areas of the property. Stayed for 5 days and mostly saw the same faces each day. Most of them speak fluent English, which helped since my Spanish is horrible. Great pool, and a great place to watch the sunset. Spa services were excellent. Food is very delicious. Mere steps away from the beach. Mall located inside hotel. Other shops nearby. Colonial Cartagena and attractions within 10min cab ride.
Stayed 4 nights in Oct 2024

10/10 Excellent

Don

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. From the welcoming, the food, the rooms, the aesthetic. Definitely recommended to anybody and everybody!
Stayed 4 nights in Oct 2024

8/10 Good

Romina Perla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cartagena needs to fix its tourist services. It's too informal. The hotel was nice; the bedding was great. The staff was kind. The pool area was fine. The food wasn't amazing but it wasn't too expensive either. The area was nice but there were annoying street vendors in the surroundings, just as within the walled city. Unemployment and informal employment dominate the city.
Stayed 6 nights in Sep 2024

6/10 Okay

Daniela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really nice and clean, beautiful views of the bay and ocean. The pool area with the bar is very beautiful with a view of the ocean and sunset. They have DJ on weekends and a lot of events going on in this hotel like company meeting, weddings, birthdays. The city needs to clean up and fix sidewalks and streets around. The vendors are relentless, if you don’t know prices they will take advantage of you. We couldn’t book breakfast on our online reservation which was $15.00 for 2 people per day. When we got to check in the recepcionist wants to charge $25.00 a person per day and keep trying to upgrade us to an upper room not once but three times. We glad we do not get the breakfast because it was mediocre, you are paying for the ambience of the hotel. We got fresh made delicious breakfast at another hotel nearby. Overall the hotel is beautifull but the hustle with the tourists get stop.
Stayed 6 nights in Sep 2024

10/10 Excellent

SILVIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

8/10 Good

Annie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well kept & secure. I felt safe at my hotel & the location wasn't too far awy from the center. I was really happy to have Andres & Roberto at this hotel as they both spoke English & was bmvery helpful. Roberto was very caring & gave good tips about the area. Andres was helpful & attempted to arrangement dinner for me at one of the popular restaurants. Eber one of the taxi driver was very kind & helpful. He shared a lot about the beauty of Cartagena & made my last night so special by taking me to the clock tower. Iam glad you all ha e these 3 men on staff! However, I would say you all need to work on the communication about puck & drop off. I was told by a ulervisor because of the confusion with my pick up I would be dropped off at no charge but was then charged for the service. I reached out to the hotel & shared that my airport ride was supposed to be comp & then they realized it. The miscommunication is disheartening & could leave one not wanting to stay at your property.
Stayed 3 nights in Sep 2024

10/10 Excellent

Guillermo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 4 nights in Sep 2024

10/10 Excellent

Jussette

Stayed 4 nights in Aug 2024

10/10 Excellent

francisco

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good good
Stayed 5 nights in Sep 2024

10/10 Excellent

jolvis, Midland

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente atención
Stayed 3 nights in Sep 2024

10/10 Excellent

Gabriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at this hotel several times, it’s very clean, safe, staff was very nice and accommodating. The bar and restaurant has a good selection and the food was excellent. The pool area is very nice and comfortable. Transportation is not a problem. The majority of the staff speaks English but still it is a good idea to know a little Spanish when visiting Columbia. Bring Columbian Pesos.
Stayed 3 nights in Sep 2024

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pick!
Stayed 3 nights in Sep 2024

10/10 Excellent

Rosa

Liked: Property conditions & facilities
The hotel was very nice and clean, great staff
Stayed 4 nights in Sep 2024

10/10 Excellent

Doreatha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024