Sofitel Legend Santa Clara Cartagena

5.0 star property
Colonial Cartagena resort in Cartagena Walled City with 2 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sofitel Legend Santa Clara Cartagena

Outdoor pool, pool umbrellas
Imperial Amaral Suite, 1 King Bed, Terrace, Ocean View | Bathroom
Indoor wedding
Aerial view
Turkish bath/hammam, body treatments, hydrotherapy, aromatherapy

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Hot tub
    Hot tub
  • Pool
    Pool
  • Parking included
    Parking included
  • Breakfast available
    Breakfast available
  • Gym
    Gym

Explore the area

Map
Calle Del Torno, 39 - 29, Barrio San Diego, Cartagena, Bolivar, 130001
  • Plaza de San Diego
    1 min walk
  • House of Gabriel Garcia Marquez
    2 min walk
  • Centro Comercial La Serrezuela
    3 min walk
  • Cartagena (CTG-Rafael Núñez Intl.)
    15 min drive

Room options

Suite, 1 King Bed (Duplex, Colonial Area, Butler Service)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
HDTV
Pillow menu
Down duvet
Premium bedding
  • 70 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed (Colonial)

Highlights

Separate sitting area
Soundproofed
Air conditioning
HDTV
Pillow menu
Down duvet
Premium bedding
Hairdryer
  • 47 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Terrace (Spa, Butler Service)

Highlights

Terrace
Separate sitting area
Soundproofed
Air conditioning
HDTV
Pillow menu
Separate bedroom
Down duvet
  • 73 sq m
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Ocean View (Legend Suite)

Highlights

Separate sitting area
Soundproofed
Air conditioning
HDTV
Pillow menu
Separate bedroom
Down duvet
Premium bedding
  • 73 sq m
  • Sleeps 3
  • 1 King Bed

Presidential Suite, 1 King Bed (Butler Service)

Highlights

Separate sitting area
Soundproofed
Air conditioning
HDTV
Pillow menu
Down duvet
Premium bedding
Hairdryer
  • 210 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed, Balcony, Ocean View (Butler Service)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
HDTV
Pillow menu
Down duvet
Premium bedding
  • 52 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Ocean View (Butler Service)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
HDTV
Pillow menu
Down duvet
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

Imperial Amaral Suite, 1 King Bed, Terrace, Ocean View

Highlights

Terrace
Separate sitting area
Soundproofed
Air conditioning
HDTV
Pillow menu
Separate bedroom
Down duvet
  • 216 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Terrace, Sea View (Grau Suite)

Highlights

Terrace
Separate sitting area
Soundproofed
Air conditioning
HDTV
Pillow menu
Separate bedroom
Down duvet
  • 73 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Classic Room, 1 King Bed (Interior view)

Highlights

Separate sitting area
Soundproofed
Air conditioning
HDTV
Pillow menu
Down duvet
Premium bedding
Hairdryer
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

Superior Room, 1 King Bed, Balcony, Garden View

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
HDTV
Pillow menu
Down duvet
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

Superior Twin Room, 2 Single Beds, Balcony, Garden View

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
HDTV
Pillow menu
Down duvet
  • 34 sq m
  • Sleeps 3
  • 2 Single Beds

Similar properties

About the area

Cartagena

A family-friendly stay in the heart of Cartagena awaits you at Sofitel Legend Santa Clara Cartagena, a recipient of the prestigious Travel & Leisure 500 award in 2021. You'll find Fine Arts a few steps away and Clock Tower within a 10-minute stroll. Highlights at this historic resort include 2 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering can include massages and facials along with aromatherapy and hydrotherapy. The restaurant, El Claustro, is open for breakfast, lunch and dinner. The resort's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the gym, Turkish bath/hammam, Hot tub and steam room. 3531 square feet (328 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Sights within a 15-minute walk of this Cartagena Walled City resort include Republik Bank and San Pedro Claver Church and Convent.

What's nearby

  • Walls of Cartagena - 5 min walk - 0.5 km
  • Clock Tower - 7 min walk - 0.7 km
  • San Pedro Claver Church and Convent - 11 min walk - 1.0 km
  • Cartagena de Indias Convention Center - 14 min walk - 1.2 km
  • San Felipe de Barajas Castle - 5 min drive - 3.7 km

Getting around

  • Cartagena (CTG-Rafael Núñez Intl.) - 15 min drive

Restaurants

  • ‪Juan Del Mar Pizzeria Goumert - ‬1 min walk
  • ‪La Juma Barr Cartagena - ‬1 min walk
  • ‪La Cevicheria - ‬1 min walk
  • ‪Uma - ‬2 min walk
  • ‪Restaurante Carmen Cartagena - ‬2 min walk

About this property

Sofitel Legend Santa Clara Cartagena

Colonial Cartagena resort in Cartagena Walled City with 2 restaurants
Sofitel Legend Santa Clara Cartagena offers its guests a full-service spa, an outdoor pool, and Access to hot tub. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. Event space at this resort measures 3531 square feet (328 square metres) and includes conference space. A fitness centre, a steam room, and spa services are also featured at the family-friendly Sofitel Legend Santa Clara Cartagena. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this Colonial Cartagena resort.

  • 125 guestrooms or units
  • 5 levels
  • 2 dining venues
  • Conference rooms
  • 3531 sq ft of conference space
  • 328 sq. m of conference space
  • Deli
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Sofitel Legend Santa Clara Cartagena offers 125 air-conditioned accommodations with iPod docking stations and minibars. This accommodation offers separate sitting areas. Beds feature down duvets and premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include baths or showers, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include facials and body treatments. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Sofitel Legend Santa Clara Cartagena is listed in the 2021 Travel + Leisure 500.
The property is a member of Historic Hotels of the World.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi; wired internet (USD 20 per night)
  • Available in some public areas: Free WiFi; wired internet (USD 20 per night)

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 25 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • 1621 Restaurant
  • El Claustro
  • Jardin Santa Clara

Family friendly

  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3,531 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Facials
  • Hydrotherapy
  • Massage
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Assistive listening devices
  • Braille/raised signage
  • Lift (89 centimetre wide door)

More

  • 5 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Colonial architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sofitel Legend Santa Clara Cartagena

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 200.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 25 per person
  • Fee for in-room wired Internet: USD 20 per night (rates may vary)
  • Fee for wired Internet in public areas: USD 20 per night (rates may vary)
  • Airport shuttle fee: USD 26 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 200.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cartagena Santa Clara
Cartagena Sofitel Santa Clara
Santa Clara Cartagena
Sofitel Legend Cartagena Santa Clara
Sofitel Legend Santa Clara
Sofitel Legend Santa Clara Cartagena
Sofitel Legend Santa Clara Hotel
Sofitel Legend Santa Clara Hotel Cartagena
Sofitel Santa Clara
Sofitel Santa Clara Cartagena
Sofitel Hotel Santa Clara
Sofitel Santa Clara Hotel Cartagena
Sofitel Legend Santa Clara Cartagena Hotel
Sofitel Cartagena
Cartagena Sofitel
Sofitel Legend Santa Clara Cartagena Resort
Sofitel Legend Santa Clara Resort
Sofitel Legend Santa Clara Cartagena Resort
Sofitel Legend Santa Clara Cartagena Cartagena
Sofitel Legend Santa Clara Cartagena Resort Cartagena

Frequently asked questions

What is the cancellation policy at Sofitel Legend Santa Clara Cartagena?

Sofitel Legend Santa Clara Cartagena offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sofitel Legend Santa Clara Cartagena?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Sofitel Legend Santa Clara Cartagena on 8 Dec 2024 start from NZ$658.87, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sofitel Legend Santa Clara Cartagena?

Yep, Sofitel Legend Santa Clara Cartagena has a free self car park and free valet parking.

Are there any beaches close to Sofitel Legend Santa Clara Cartagena?

The closest beach to Sofitel Legend Santa Clara Cartagena is Bocagrande Beach (3.6 km).

Is there a spa on site at Sofitel Legend Santa Clara Cartagena?

Yep, there is an onsite spa at Sofitel Legend Santa Clara Cartagena. You'll enjoy heaps of services like facials and body treatments.

Does Sofitel Legend Santa Clara Cartagena have a pool?

Sofitel Legend Santa Clara Cartagena has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Sofitel Legend Santa Clara Cartagena?

Sofitel Legend Santa Clara Cartagena features a full-service spa, an outdoor pool and 2 restaurants. All guestrooms come with premium bedding and 24-hour room service.

What makes Sofitel Legend Santa Clara Cartagena a romantic place to stay?

1 hot tub and wine-tasting room, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Sofitel Legend Santa Clara Cartagena.

Is Sofitel Legend Santa Clara Cartagena family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as childcare services in the guestrooms, it's no surprise that Sofitel Legend Santa Clara Cartagena is a hit with families.

Does Sofitel Legend Santa Clara Cartagena serve breakfast?

Sure does, buffet brekkie is available daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Sofitel Legend Santa Clara Cartagena?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Sofitel Legend Santa Clara Cartagena?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sofitel Legend Santa Clara Cartagena?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Sofitel Legend Santa Clara Cartagena?

No, pets and service animals are not allowed.

Sofitel Legend Santa Clara Cartagena Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 724 out of 915 reviews" "
Rating 8 - Good. 131 out of 915 reviews" "
Rating 6 - Okay. 35 out of 915 reviews" "
Rating 4 - Poor. 15 out of 915 reviews" "
Rating 2 - Terrible. 10 out of 915 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Fernando

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Monique, Kew Gardens

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lush gardens & huge pool were a joy. The rooftop bar overlooking the water was a great place to relax with a cocktail before dinner. The spa was very relaxing.
Stayed 5 nights in Jul 2024

8/10 Good

Steven

Disliked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

8/10 Good

Dennis

Stayed 3 nights in Jul 2024

10/10 Excellent

Stephen G

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One of the nicest places we have ever stayed! Beautiful, amazing breakfast buffet, 1621 Restaurant was wonderful, plus a perfect spa day. We will absolutely be back. The best customer service!
Stayed 3 nights in Jul 2024

8/10 Good

Juan, Medellin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The overall service is good, but the price/what you get relationship is not worth it. The hotel price tag is for 5 star luxury hotel… in this case the towels, amenities are not of one. The service is good but many of the employees said they weren’t paid extra hours so if the bar closes at 12 they stop service at 11. The staff is friendly and helpful. The hotel is located in a convenient place, walkable from any point of the walled city. The offer at the pool is very limited (not good). For being a Sofitel and a luxury hotel, lacks the magic of being at a good hotel. I think the savings they are implementing are not worth it.
Stayed 2 nights in Jul 2024

10/10 Excellent

milciades

Liked: Property conditions & facilities
A
Stayed 3 nights in Jul 2024

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel in Cartagena! Right in the heart of the walled city . Walking distance to restaurants, bars, coffee shops and markets. Rooms were very clean and spacious. Pool area was very nice. The restaurants were also very good. Breakfast buffet served traditional Colombian food along with variety of meats, eggs and pastries. Lunch and dinner also had good options. The drinks were good. Attended a wedding there which was a great venue and time for all of the guests. Staff was friendly. Highly recommend!
Stayed 7 nights in Jul 2024

10/10 Excellent

Onnier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 3 nights in Jul 2024

10/10 Excellent

Jeffrey James

Stayed 1 night in Jul 2024

10/10 Excellent

Ramie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 5 nights in Jul 2024

10/10 Excellent

Juan, Miami

Stayed 2 nights in Jul 2024

10/10 Excellent

Beth

Lovely, great staff, fabulous food
Stayed 7 nights in Jun 2024

10/10 Excellent

gonzalo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel!! Excelente ubicación y servicios!!buena piscina y spa muy muy recomendable
Stayed 2 nights in Jul 2024

10/10 Excellent

Carmen

Stayed 5 nights in Jul 2024

10/10 Excellent

Hannah

Travelled with group
Liked: Cleanliness, staff & service, amenities
Na
Stayed 2 nights in Jun 2024

10/10 Excellent

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Jun 2024

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is excellent, the service is wonderful. The staff goes above and beyond to make your stay an enjoyable experience. I would highly recommend this resort, and will stay there again if I visit Cartagena in the future. A special “thank you” to Pedro who works near the entrance of the hotel for always greeting us with a smile and helpful hand.
Stayed 4 nights in Jun 2024

10/10 Excellent

Matthew

Stayed 3 nights in Jun 2024

10/10 Excellent

Elizabeth Avery

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about our stay here! The service was fantastic. Everyone was extremely nice and helpful. The food and cocktails were all fantastic. The building and grounds were absolutely stunning, and the rooms were well appointed with amenities... robes, slippers, mini bar, nice turn down service, good products, safe, nice closet space, and so on. We had a massage and facial in the spa, and those were all excellent as well. The spa has a steam room and is very nice; the service is excellent. It does not have a ton of amenities (hot tub, sauna, etc). Even the pool chaises were gorgeous. The butler was very responsive. We looked at the other nice hotels while there... this was by far the prettiest one and best located. It is not directly in the middle of shopping, etc, but it is close to everything. The top restaurants were an easy walk. Having Uber sevice was huge too, though we only needed it a few times this was so close to everything. Honestly perfect on every metric, we hope to be back! Even the breakfast buffet and service were lovely and decadent.
Stayed 4 nights in Jun 2024

10/10 Excellent

isis, miami

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a beautiful hotel! I recommend it
Stayed 4 nights in Jun 2024

10/10 Excellent

Maikol

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

Valencia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024