Hilton Tulum Riviera Maya All-Inclusive Resort (Tulum, MEX): Reviews & Deals from NZ$669

See all properties

Save

Luxury property on the beach, with 8 outdoor pools

Where to?

Dates

April 2025

May 2025

8 outdoor pools, pool cabanas (surcharge), pool umbrellas

Presidential Suite, 1 King Bed | Living area

Premium bedding, free minibar, in-room safe, individually decorated

Room, 1 King Bed, Nature View | Exterior

Overview
Rooms
Location
Policies

Very good

Popular amenities

includes taxes & fees

11 May - 12 May

Explore the area

Carretera Cancun Tulum 307, Tulum, QROO, 77774

Riviera Maya Golf Club
‪7 min drive‬
Xel-Há Park
‪11 min drive‬
Xcacel Beach
‪12 min drive‬
Cozumel, Quintana Roo (CZM-Cozumel Intl.)
‪274 min drive‬

Room options

Room, 2 Queen Beds, Resort View, Partial Ocean View

Highlights

Furnished balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free minibar items

Smart TV

Partial ocean view
Sleeps 4
2 Queen Beds

Room, 2 Queen Beds, Ocean View, Oceanfront

Highlights

Furnished balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free minibar items

Smart TV

Ocean view
Sleeps 4
2 Queen Beds

Club Room, 1 King Bed, Nature View

Highlights

Furnished balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free minibar items

Smart TV

42 sq m
Resort view
Sleeps 3
1 King Bed

Suite, 1 King Bed, Ocean View (Governors Suite)

Highlights

Furnished balcony or patio

Garden

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

130 sq m
Ocean view
Sleeps 3
1 King Bed

Room, 1 King Bed, Nature View

Highlights

Furnished balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free minibar items

Smart TV

42 sq m
Resort view
Sleeps 3
1 King Bed

Family Room, 1 King Bed, Ocean View

Highlights

Furnished balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free minibar items

Smart TV

42 sq m
Ocean view
Sleeps 3
1 King Bed

Room, 2 Queen Beds, Nature View

Highlights

Furnished balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free minibar items

Smart TV

Sleeps 4
2 Queen Beds

Club Room, 2 Queen Beds, Resort View, Ocean View

Highlights

Furnished balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free minibar items

Smart TV

Ocean view
Sleeps 4
2 Queen Beds

Club Room, 2 Queen Beds, Nature View

Highlights

Furnished balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free minibar items

Smart TV

Sleeps 4
2 Queen Beds

Club Suite, 1 King Bed, Ocean View

Highlights

Furnished balcony or patio

Garden

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

80 sq m
Ocean view
Sleeps 3
1 King Bed

Family Room, 1 King Bed, Nature View

Highlights

Furnished balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free minibar items

Smart TV

42 sq m
Resort view
Sleeps 3
1 King Bed

Club Room, 2 Queen Beds, Resort View, Partial Ocean View

Highlights

Furnished balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free minibar items

Smart TV

Partial ocean view
Sleeps 4
2 Queen Beds

Family Room, 2 Queen Beds, Nature View

Highlights

Furnished balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free minibar items

Smart TV

Sleeps 4
2 Queen Beds

Family Room, 2 Queen Beds, Ocean View

Highlights

Furnished balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free minibar items

Smart TV

Ocean view
Sleeps 4
2 Queen Beds

Club Suite, 1 King Bed, Partial Ocean View

Highlights

Furnished balcony or patio

Garden

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

80 sq m
Ocean view
Sleeps 3
1 King Bed

Family Room, 2 Queen Beds, Ground Floor

Highlights

Furnished balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free minibar items

Smart TV

Sleeps 4
2 Queen Beds

Club Room, 1 King Bed, Partial Ocean View

Highlights

Furnished balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free minibar items

Smart TV

42 sq m
Ocean view
Sleeps 3
1 King Bed

Club Room, 1 King Bed, Ocean View

Highlights

Furnished balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free minibar items

Smart TV

42 sq m
Ocean view
Sleeps 3
1 King Bed

Suite, 1 King Bed, Ocean View

Highlights

Furnished balcony or patio

Garden

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

80 sq m
Ocean view
Sleeps 3
1 King Bed

Suite, 1 King Bed, Accessible, Partial Ocean View

Highlights

Furnished balcony or patio

Garden

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

80 sq m
Ocean view
Sleeps 3
1 King Bed

Room, 1 King Bed, Ocean View

Highlights

Furnished balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free minibar items

Smart TV

42 sq m
Ocean view
Sleeps 3
1 King Bed

Room, 1 King Bed, Accessible, Partial Ocean View

Highlights

Furnished balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free minibar items

Smart TV

42 sq m
Ocean view
Sleeps 3
1 King Bed

Family Suite, 1 King Bed, Ground Floor

Highlights

Furnished balcony or patio

Garden

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Dining table

80 sq m
Ocean view
Sleeps 3
1 King Bed

Family Suite, 1 King Bed, Ocean View

Highlights

Furnished balcony or patio

Garden

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

80 sq m
Ocean view
Sleeps 3
1 King Bed

Family Room, 1 King Bed, Ground Floor

Highlights

Furnished balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free minibar items

Smart TV

42 sq m
Ocean view
Sleeps 3
1 King Bed

Presidential Suite, 1 King Bed

Highlights

Furnished balcony or patio

Garden

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

159 sq m
Ocean view
Sleeps 3
1 King Bed

Room, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Furnished balcony or patio

Garden

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free minibar items

Smart TV

42 sq m
Resort view
Sleeps 3
1 King Bed

About the area

Tulum

A luxury stay in Tulum awaits you at Hilton Tulum Riviera Maya All-Inclusive Resort. You'll be 2.5 km (1.5 mi) from Riviera Maya Golf Club and 2.5 km (1.5 mi) from Aktun Chen. Highlights at this beachfront property include 9 restaurants, 8 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and hot tub. The fine-dining restaurant, Noriku, serves Asian cuisine and is open for dinner. With 3 beach bars and 3 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and 24-hour gym. Business travelers can take advantage of 7 meeting rooms, a business centre, and coworking space. Plus you'll find free Wi-Fi in public areas, a free manager's reception and a children's swimming pool. Free full breakfast is available daily between 7:00 AM and 11:30 AM. There's also the convenience of free valet parking. .Within a 15-minute drive of this 4.5-property class Tulum property, attractions include Xel-Há Park and Akumal Beach.

What's nearby

Riviera Maya Golf Club - 7 min drive - 6.3 km
Akumal Beach - 8 min drive - 6.8 km
Xel-Há Park - 11 min drive - 8.7 km
Xcacel Beach - 12 min drive - 7.3 km
Half Moon Bay - 14 min drive - 9.1 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 77 min drive

Restaurants

‪Restaurant Kukulkan - ‬7 min drive
‪Restaurante Yucatan - ‬6 min drive
‪Restaurante Arlequin - ‬7 min drive
‪Vela Sur - ‬10 min walk
‪Piscis snack bar - ‬7 min drive

About this property

Hilton Tulum Riviera Maya All-Inclusive Resort

Luxury property on the beach, with 8 outdoor pools

Some rates at Hilton Tulum Riviera Maya All-Inclusive Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Hilton Tulum Riviera Maya All-Inclusive Resort, you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 3 poolside bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury property also offers a complimentary children's club, a children's pool and a 24-hour fitness centre. Free valet parking is available.

This 4.5-star Tulum property is smoke free.

735 guestrooms or units

3 levels

12 buildings

9 dining venues

3 bars on the beach

3 bars by the pool

3 bars or lounges

Built in 2022

Full breakfast (free)

Manager's reception (free)

Deli

Kid's club (free)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Cabanas by the pool (surcharge)

Poolside lounge chairs

Umbrellas for the pool

Business facilities

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Gift shop

On-site shopping

Bellhop

Lift

No smoking on site

Coffee shop

Hilton Tulum Riviera Maya All-Inclusive Resort offers 735 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 65-inch Smart televisions come with premium digital channels.

Bathrooms include hairdryers and children's dressing gowns. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottles of water. Housekeeping is provided on a daily basis.

The on-site spa has 13 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.

Awards and affiliations

Eco-certified property

This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

English, Spanish

Similar properties

3 outdoor pools, pool umbrellas, pool loungers

On private beach
Pool
Spa
Parking included

includes taxes & fees

11 May - 12 May

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and transport

Free uncovered valet parking on site

Food and drink

Free full breakfast available daily 7:00 AM to 11:30 AM
3 bars/lounges
3 beach bars
3 poolside bars
9 restaurants
A coffee shop/cafe
Free daily manager's reception
Snack bar/deli

Restaurants on site

Auma
Chiringuito Sea Salt
La Luce
Maxal
Noriku

Things to do

24-hour gym
8 outdoor pools
Arcade/game room
Children's pool
Fitness classes
Free children's club
Full-service spa
Playground
Shopping
Waterslide
Yoga classes

Family friendly

8 outdoor pools
Arcade/game room
Children's games
Children's pool
Free children's club
Laundry facilities
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

7 meeting rooms
Business centre
Computer station
Coworking space

Outdoors

Beach loungers
Beach towels
Beach umbrellas
On the beach
Outdoor entertainment area
Outdoor furniture
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas

Full-service spa

13 treatment rooms
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot tub
Manicures/pedicures
Outdoor treatment areas
Sauna
Spa open daily
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible shuttle
Handrails in hallways (61 centimetre high)
Lift (79 centimetre wide door)
Stair-free path to entrance
Valet for wheelchair-equipped vehicles
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible restaurant
Wheelchair-accessible spa

Room amenities

Bedroom

Blackout drapes
Premium bedding

Bathroom

Children's robes
Hair dryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels provided

Entertainment

65-inch smart TV with premium digital channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar
Restaurant dining guides

Access via exterior corridors
Air conditioning
Connecting rooms available
Desk
Desk chair
Free local calls
Individual decor
Individual furnishings
Laptop workspace
Laptop-compatible safe
Mobile key entry
Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! Children stay free when using existing bedding.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. Guests can access their rooms with a mobile device.

We should mention

Children stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

What is the cancellation policy at Hilton Tulum Riviera Maya All-Inclusive Resort?

Hilton Tulum Riviera Maya All-Inclusive Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Tulum Riviera Maya All-Inclusive Resort?

As of 14 Apr 2025, prices found for a 1-night stay for 2 adults at Hilton Tulum Riviera Maya All-Inclusive Resort on 11 May 2025 start from NZ$668.65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Tulum Riviera Maya All-Inclusive Resort?

Yep, Hilton Tulum Riviera Maya All-Inclusive Resort has free valet parking.

Are there any beaches close to Hilton Tulum Riviera Maya All-Inclusive Resort?

The closest beach to Hilton Tulum Riviera Maya All-Inclusive Resort is Playa Paraiso (19.6 km).

Is there a spa on site at Hilton Tulum Riviera Maya All-Inclusive Resort?

Yep, there is an onsite spa at Hilton Tulum Riviera Maya All-Inclusive Resort. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Hilton Tulum Riviera Maya All-Inclusive Resort have a pool?

Hilton Tulum Riviera Maya All-Inclusive Resort has 8 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Hilton Tulum Riviera Maya All-Inclusive Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hilton Tulum Riviera Maya All-Inclusive Resort?

Hilton Tulum Riviera Maya All-Inclusive Resort features 3 beach bars, 8 outdoor pools and a full-service spa. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Hilton Tulum Riviera Maya All-Inclusive Resort a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Hilton Tulum Riviera Maya All-Inclusive Resort.

Is Hilton Tulum Riviera Maya All-Inclusive Resort family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Hilton Tulum Riviera Maya All-Inclusive Resort is a hit with families.

Does Hilton Tulum Riviera Maya All-Inclusive Resort serve breakfast?

Sure does, complimentary full breakfast is available daily from 7:00 AM to 11:30 AM.

Is there a free airport shuttle available at Hilton Tulum Riviera Maya All-Inclusive Resort?

No, Hilton Tulum Riviera Maya All-Inclusive Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Tulum Riviera Maya All-Inclusive Resort?

Relax with a coldie at the 3 beach bars, 3 poolside bars or 3 lounge bars, and grab a meal at the onsite restaurant that serves Asian cuisine.

What time are check-in & check-out at Hilton Tulum Riviera Maya All-Inclusive Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hilton Tulum Riviera Maya All-Inclusive Resort?

No, only service animals are allowed.

Hilton Tulum Riviera Maya All-Inclusive Resort Reviews

8.4

Very good

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

6/10 Okay

catherine

Travelled with family

14 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Hilton is okay.. We stayed in a oceanfront enclave suite. The room was nice but our plumbing kept backing up and made the room smell like sewage. We did report this. Since the property is large if it rains you WILL get wet trying to get around especially if you are at the end of the resort. The food was okay and you need dinner reservations which with enclave they make them for you. Hibachi was terrible so I would skip that. The breakfast buffet is good but has the same options everyday. We struggled to find lunch (at times) as it was raining and the pool restaurant only serves outside (and you need a beach/pool server) and the buffet and hotel lobby bar were both closed.. I did report this to our enclave rep and they let us know that this was not supposed to happen... We had to order room service. The beach, for us was fine, and there are many rocks.. The beach attendants are great as long as you tip them. Overall, the resort is okay pending the type of vacation you are used to.

Stayed 6 nights in Jan 2025

10/10 Excellent

Claudia

Travelled with group

13 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excelente servicio, demasiadas opciones de comida y sobre todo el staff del lugar súper atentos. Definitivamente me hospedaría aquí de nuevo

Stayed 4 nights in Jan 2025

6/10 Okay

Gediminas

13 Jan 2025

Stayed 9 nights in Dec 2024

10/10 Excellent

Milan

Travelled with partner

13 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was amazing. Staff were very friendly, the food options were great. The views were amazing!

Stayed 2 nights in Jan 2025

10/10 Excellent

Greta

Travelled with family

13 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful place

Stayed 2 nights in Jan 2025

6/10 Okay

Gina

Travelled with family

13 Jan 2025

All inclusive usually haa poor food and this was no exception. Some people said they liked the food but all our meals were very disappointing and super small portions. Some itema were not at all as described. French onion aoup had no c we

Stayed 4 nights in Jan 2025

10/10 Excellent

Jennifer

12 Jan 2025

Stayed 5 nights in Jan 2025

10/10 Excellent

Jerwayne Anthony

11 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Jan 2025

10/10 Excellent

Christopher

11 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful Property. Rooms were modern and updated. Will absolutely stay here again.

Stayed 3 nights in Jan 2025

10/10 Excellent

Melanie

10 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wonderful experience for the whole family (5 adults). Large property but doesn’t feel crowded. Excellent food and service. The all inclusive package is very high quality - excellent restaurants and drinks. Amazing spa. Rooms were large, clean, comfortable (casa 3, 1st floor with patio by the pool). Awesome getaway. Shoutout to the tours and excursion company on premises. Made everything easy to organize and manage. Highly recommend. Would definitely go again.

Stayed 4 nights in Jan 2025

8/10 Good

Nicole, New Berlin

9 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Dec 2024

4/10 Poor

Elmira Bagheri

9 Jan 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Pools: The pools were very dirty, especially pool number 5. The water was so murky that we couldn’t even see our hands underwater. Food: The food quality was extremely disappointing, particularly at the buffet. Most of the dishes served during lunch and dinner were barely edible. Everything seemed old and lacked flavor. The BBQ station for fish, meat, and chicken was poorly managed. It felt like they assigned the slowest cook to the station, as they prepared only one type of meat at a time and in very small quantities. Waiting in line took over an hour for a turn, followed by another 30 minutes for the meat to be cooked! Unfortunately, this was the case across all the restaurants. Positives: The kids’ area and activities were enjoyable, though they didn’t allow children under 4 years old, which was disappointing for us as we have a 3.5-year-old. On a brighter note, the desserts were delicious.

Stayed 7 nights in Jan 2025

8/10 Good

Edvard

8 Jan 2025

Stayed 3 nights in Jan 2025

8/10 Good

Andreas

Travelled with family

8 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jan 2025

6/10 Okay

Andrea

Travelled with family and small children, Travelled with group

8 Jan 2025

Liked: Cleanliness, amenities

Disliked: Staff & service

Our family of four (my husband, two kids, and I) stayed at this hotel recently. While the property itself is beautiful and relatively new, located right in front of the beach, our experience was disappointing due to the poor service and other issues. One of the main reasons we chose this hotel was the kids’ water park. Unfortunately, we were only able to use it a couple of times, and even then, only for a very short period. The water was extremely cold, making it uncomfortable for the kids to enjoy. Most of the time, the water park was empty, which was disappointing considering it was a key feature that influenced our decision. Additionally, the air conditioning in our room didn’t work for two days, which made our stay quite uncomfortable. Despite reporting the issue, it wasn’t resolved promptly. The service overall was unfriendly. At most of the restaurants, the staff acted as if they were doing us a favor by serving us. Plates were often dropped at our table with little to no courtesy. A particularly unpleasant experience occurred at the churrería, where a staff member rudely refused to let us take popcorn for the eight kids in our group. He only complied after my husband threatened to escalate the issue to the manager. On another occasion, our room was not cleaned, even though we called reception to request housekeeping. No one ever showed up. While the hotel has potential due to its location and facilities, the lack of quality service and attention to d

Stayed 6 nights in Jan 2025

10/10 Excellent

Ruth

Travelled with family and small children

7 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place for families!

Stayed 9 nights in Dec 2024

10/10 Excellent

Stephan

7 Jan 2025

Stayed 4 nights in Dec 2024

10/10 Excellent

Marzette

7 Jan 2025

Stayed 4 nights in Dec 2024

8/10 Good

iris

7 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Dec 2024

10/10 Excellent

Rajeev

6 Jan 2025

Stayed 4 nights in Jan 2025

10/10 Excellent

Jonathan

Travelled with family

6 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful

Wonderful, wonderful place. I will definitely be back! Great place to bring kids. My only concern is about 3/4 of the servers and workers were very nice, and about the other 1/4 seemed very unhappy and resentful of the guests. I get it. But it makes it a little less fun. Super beautiful place. Thank you!

Stayed 2 nights in Jan 2025

10/10 Excellent

Lonnie

Travelled with partner, Travelled with group

6 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This has the best bay ever, beautiful beach, sand and water. Food was great! Great burgers. Amazing service! Outstanding view from our room.

Stayed 7 nights in Nov 2024

2/10 Terrible

Mohammad Saleh, Annandale

Travelled with family

6 Jan 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Dirty pool, poor beach, bad food

Stayed 7 nights in Dec 2024

10/10 Excellent

Joshua Bryant

6 Jan 2025

Stayed 5 nights in Dec 2024

8/10 Good

Maksym

5 Jan 2025

Stayed 7 nights in Dec 2024

Hilton Tulum Riviera Maya All-Inclusive Resort

Photo gallery for Hilton Tulum Riviera Maya All-Inclusive Resort

Reviews

Popular amenities

Explore the area

Room options

View all photos for Room, 2 Queen Beds, Resort View, Partial Ocean View

Room, 2 Queen Beds, Resort View, Partial Ocean View

Highlights

View all photos for Room, 2 Queen Beds, Ocean View, Oceanfront

Room, 2 Queen Beds, Ocean View, Oceanfront

Highlights

View all photos for Club Room, 1 King Bed, Nature View

Club Room, 1 King Bed, Nature View

Highlights

View all photos for Suite, 1 King Bed, Ocean View (Governors Suite)

Suite, 1 King Bed, Ocean View (Governors Suite)

Highlights

View all photos for Room, 1 King Bed, Nature View

Room, 1 King Bed, Nature View

Highlights

View all photos for Family Room, 1 King Bed, Ocean View

Family Room, 1 King Bed, Ocean View

Highlights

View all photos for Room, 2 Queen Beds, Nature View

Room, 2 Queen Beds, Nature View

Highlights

View all photos for Club Room, 2 Queen Beds, Resort View, Ocean View

Club Room, 2 Queen Beds, Resort View, Ocean View

Highlights

View all photos for Club Room, 2 Queen Beds, Nature View

Club Room, 2 Queen Beds, Nature View

Highlights

View all photos for Club Suite, 1 King Bed, Ocean View

Club Suite, 1 King Bed, Ocean View

Highlights

View all photos for Family Room, 1 King Bed, Nature View

Family Room, 1 King Bed, Nature View

Highlights

View all photos for Club Room, 2 Queen Beds, Resort View, Partial Ocean View

Club Room, 2 Queen Beds, Resort View, Partial Ocean View

Highlights

View all photos for Family Room, 2 Queen Beds, Nature View

Family Room, 2 Queen Beds, Nature View

Highlights

View all photos for Family Room, 2 Queen Beds, Ocean View

Family Room, 2 Queen Beds, Ocean View

Highlights

View all photos for Club Suite, 1 King Bed, Partial Ocean View

Club Suite, 1 King Bed, Partial Ocean View

Highlights

View all photos for Family Room, 2 Queen Beds, Ground Floor

Family Room, 2 Queen Beds, Ground Floor

Highlights

View all photos for Club Room, 1 King Bed, Partial Ocean View

Club Room, 1 King Bed, Partial Ocean View

Highlights

View all photos for Club Room, 1 King Bed, Ocean View

Club Room, 1 King Bed, Ocean View

Highlights

View all photos for Suite, 1 King Bed, Ocean View

Suite, 1 King Bed, Ocean View

Highlights

View all photos for Suite, 1 King Bed, Accessible, Partial Ocean View

Suite, 1 King Bed, Accessible, Partial Ocean View

Highlights

View all photos for Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View

Highlights

View all photos for Room, 1 King Bed, Accessible, Partial Ocean View

Room, 1 King Bed, Accessible, Partial Ocean View

Highlights

View all photos for Family Suite, 1 King Bed, Ground Floor

Family Suite, 1 King Bed, Ground Floor

Highlights

View all photos for Family Suite, 1 King Bed, Ocean View

Family Suite, 1 King Bed, Ocean View

Highlights

View all photos for Family Room, 1 King Bed, Ground Floor

Family Room, 1 King Bed, Ground Floor