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Kasteli Suites

Guesthouse in Chania, steps from Old Venetian Harbor
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Kasteli Suites

Interior detail
Suite (3 persons, Split level) | View from room
Traditional House, 3 Bedrooms (6 persons) | Private kitchen
Suite, 1 Double Bed (1st floor, 2 adults) | View from room
Luxury Suite (Hot tub)

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Parking available
  • Breakfast available
  • Room service
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

Map
25 Kanavaro Str., Chania, Crete, 731 01
  • Venetian Shipyards
    2 min walk
  • Mosque of Kioutsouk Hassan
    4 min walk
  • Cathedral of the Presentation of the Virgin Mary
    4 min walk
  • Chania (CHQ-Ioannis Daskalogiannis)
    31 min drive

Room options

View all photos for Luxury Suite (Hot tub)

Luxury Suite (Hot tub)

Luxury Suite (Hot tub)

Highlights

Furnished lanai
Garden
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 58 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Double Bed (1st floor, 2 adults)

Suite, 1 Double Bed (1st floor, 2 adults)

Suite, 1 Double Bed (1st floor, 2 adults)

Highlights

Furnished lanai
Garden
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 45 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Traditional House (3 persons)

Traditional House (3 persons) | Living room

Traditional House (3 persons)

Highlights

Furnished balcony
Garden
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 80 sq m
  • Sleeps 3
  • 1 Double Bed and 2 Single Beds

View all photos for Suite, 1 Double Bed (2 adults)

Suite, 1 Double Bed (2 adults)

Suite, 1 Double Bed (2 adults)

Highlights

Furnished lanai
Garden
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 40 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite (3 persons, Split level)

Suite (3 persons, Split level) | View from room

Suite (3 persons, Split level)

Highlights

Furnished lanai
Garden
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 80 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Traditional House, 3 Bedrooms (6 persons)

Traditional House, 3 Bedrooms (6 persons)

Traditional House, 3 Bedrooms (6 persons)

Highlights

Furnished balcony
Garden
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 150 sq m
  • Mountain view
  • Sleeps 6
  • 2 Double Beds and 2 Single Beds

View all photos for Economy Suite

Economy Suite

Economy Suite

Highlights

Furnished lanai
Garden
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 29 sq m
  • Sleeps 3
  • 1 Double Bed

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The price is NZ$122
for 1 night
includes taxes & fees
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About the area

Chania

Kasteli Suites places you steps from Old Venetian Harbor and within a 10-minute stroll of Agora. Highlights at this guest house include in-room kitchens, free WiFi and LED TVs. .This business-friendly guest house offers free WiFi in public areas, concierge services and a terrace. Additionally, you'll find a free manager's reception and laundry facilities. Full breakfast is available daily between 7:30 AM and 12:30 PM. There's also self parking, along with the convenience of an airport shuttle. .Sights within a 15-minute walk of this Chania Town guest house include War Museum of Chania and Chania Lighthouse.
View more Guest houses in ChaniaOpens in a new window

What's nearby

  • Old Venetian Harbor - 4 min walk
  • Agora - 5 min walk
  • Chania Central Market - 6 min walk
  • Chania Lighthouse - 14 min walk
  • Nea Chora Beach - 16 min walk

Getting around

  • Chania (CHQ-Ioannis Daskalogiannis) - 31 min drive

Restaurants

  • ‪Παλλάς - ‬4 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Pork to Beef Wild - ‬2 min walk
  • ‪Άρωμα - ‬3 min walk
  • ‪Señal - ‬3 min walk

About this property

Kasteli Suites

Guesthouse in Chania, steps from Old Venetian Harbor
A free manager's reception is offered daily. WiFi is free in public spaces. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Kasteli Suites. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this Chania guest house.

  • 6 guestrooms or units
  • 3 levels
  • 4 buildings
  • Built in 1530
  • Manager's reception (free)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Smoking in designated areas
Kasteli Suites offers 6 air-conditioned accommodations with espresso makers and a safe. Each accommodation is individually furnished and decorated. Beds feature Select Comfort mattresses. LED televisions are featured in guestrooms. Kitchens offer full-sized fridge/freezers, kitchenware and utensils and coffee/tea makers. Bathrooms include baths or showers with a deep soaking bath, slippers, complimentary toiletries and hairdryers.

This Chania guest house provides complimentary wireless Internet access. Business-friendly amenities include desks; local and long-distance calls are complimentary (restrictions may apply). In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Languages

Danish, English, Greek

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Return airport shuttle (surcharge)
  • Onsite parking available only on request
  • Parking on site (EUR 10 per day)
  • Limited on-site parking

Food and drink

  • Daily full breakfast available 7:30 AM to 12:30 PM for a fee: EUR 10 for adults and EUR 10 for children
  • Free daily manager's reception

Things to do

  • Bicycle rentals

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference space

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Terrace

Spa

  • In-room massages

Accessibility

  • Hardwood flooring in room
  • No lift
  • Tile flooring in room

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Select Comfort mattress

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Smart TV

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Kitchen
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 9:00 AM; check-in end time: 5:30 PM
Express check-in available
Minimum check-in age - 15

Check-out

Check-out before 11:30 AM
Contactless check-out
Express check-out available

Special check-in instructions

The check-in location differs from the property location; go to: [Kanevaro 39, Chania, Crete, 731 00, Greece]
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation
The Honeymoon Apartment is equipped with a private, outdoor spa tub. A fee of EUR 50 per day applies for use of the spa tub, collected at the property.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 29 February, EUR 0.50 per accommodation, per night
  • A tax is imposed by the city: From 1 March - 31 October, EUR 1.50 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately EUR 10 for adults and from EUR 10 for children
  • Self-parking fee: EUR 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts major credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve on-site parking. This property accepts major credit cards, Visa, Mastercard and Eurocard. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • On-site cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Kasteli Suites.

Property is also known as

Kasteli Studios & Apartments
Kasteli Studios & Apartments Khania
Kasteli Studios Khania
Kasteli Studios & Apartments Chania
Kasteli Chania
Kasteli Studios & Apartments Chania, Crete
Kasteli Suites Guesthouse
Kasteli Suites Chania
Guesthouse Kasteli Suites
Guesthouse Kasteli Suites Chania
Kasteli Suites Guesthouse Chania
Chania Kasteli Suites Guesthouse
Kasteli Studios Apartments
Kasteli Suites Chania
Kasteli Suites Guesthouse
Kasteli Suites Guesthouse Chania

Frequently asked questions

What is the cancellation policy at Kasteli Suites?

Kasteli Suites offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Kasteli Suites?

Yep, Kasteli Suites has a self car park for EUR 10 per day. Onsite parking is limited.

Are there any beaches close to Kasteli Suites?

Yep, Kasteli Suites is a short 16-minute walk from Nea Chora Beach. Fun beach activities include snorkelling and scuba diving.

Are there hot tubs in the rooms at Kasteli Suites?

No, but there are deep-soaking baths in the guestrooms.

Does Kasteli Suites serve breakfast?

Sure does, full breakfast is served daily between 7:30 AM and 12:30 PM.

Is there a free airport shuttle available at Kasteli Suites?

No, but there's an airport shuttle for a fee.

What time are check-in & check-out at Kasteli Suites?

Check-in begins at 9:00 AM. Check-out time is 11:30 AM.

Are pets allowed at Kasteli Suites?

No, pets are not allowed.

Kasteli Suites Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 25 out of 33 reviews" "
Rating 8 - Good. 6 out of 33 reviews" "
Rating 6 - Okay. 0 out of 33 reviews" "
Rating 4 - Poor. 1 out of 33 reviews" "
Rating 2 - Terrible. 1 out of 33 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Serkan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything Clean Option to book a private paid parking
Stayed 3 nights in Sep 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a 1st floor apartment off the quiet shared courtyard. The apartment had everything you need, including some complimentary drinks in the fridge; the courtyard was shaded by a lovely lemon tree with plenty of seats and tables. Parking was in an off road compound some 100m away; well worthwhile as on street parking is very difficult. The manager, Alex, was a great character, helpful and a pleasure to deal with. He was always available when needed. The location of the apartment is excellent, being only some 200m from the old harbour.
Stayed 7 nights in Sep 2023

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not sure where to start. Everything was excellent with our stay in Chania from our arrival to departure. Property is owned and managed by a loving family. They greeted us and took care of us like family. The house was above and beyond our expectations. It was very comfortable for our family of 5. Great walkable location. Hosts were available to make suggestions and routinely asked if we needed anything. The property also has parking that was available which is a big plus. Parking is difficult and having a parking easily available whenever needed made everything much easier. We are already planning our next trip to Chania and can’t wait to stay here again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right next to the old harbor! We could easily walk to everything
Stayed 3 nights in Aug 2019

10/10 Excellent

CB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room in an excellent location
Great little suite in an awesome location 2 minutes from the main drag but off in a little back road so it's totally quiet & peaceful. Lovely shared courtyard area where you can rest/read/drink through the day & the owner was super helpful with restaurant recommendations & even booked us a discounted (€25) taxi back to the airport. A slightly bigger bathroom would have been nice but otherwise hard to fault.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kastelli suites is excellently located, within an easy walk of the old harbour (and present focus of “social life” - for visitors, at least). The owner is very friendly and kind. The room I was in was spacious and comfortable. I only really ran into one problem...on the first day of the first summer heatwave, both hot and cold tapes ran scalding hot water, which made it impossible to shower (in late afternoon). The cold water tank is on the room and I think the sun had heated it. The owner’s suggestion was to let the water run but after 30 minutes, I gave up. So if you are there during a hot period, beware!
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 10 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous suites in an ideal location. The old buildings have been refurbished and modernised and are an oasis amongst all the other buildings. Alex looked after us from arrival to departure. We could not have found any better accommodation. Highly recommended. When we come back to Chania we will not look to stay anywhere else.
Stayed 6 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner, Alex, was very friendly and gave us a lot of information about the area and our room had everything we needed and was comfortable and clean.
Stayed 7 nights in May 2019

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable & clean rooms in the heart of Chania
The studio was as pictured - basic but comfortable and clean. The room was cleaned daily and towels replaced. The location is excellent - only a few minutes walk from the old town and the Venetian harbour, but tucked away to the side so that there was no noise at all. The host, Alex, is excellent - extremely friendly and always ready to help with excursions, restaurant tips and more. Would recommend.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our arrival was later than anticipated, but the owner remained late to welcome us to his home. Owner was readily available throughout our stay to assist with pharmacy needs, restaurant recommendations and to tell us about the history of the area. Home was exceptional and we definitely would stay here again.
Stayed 2 nights in Aug 2018

10/10 Excellent

Marisa, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The host Alexandros was excellent!! Perfect place and location in Chania!
Stayed 3 nights in Aug 2018

4/10 Poor

Keesha H.

Short walk to the heart of Chania and beyond beautiful property and home!
Coming to Chania and having Alex (owner) greet us with open arms was by far the best part of Casa Kasteli! He is warm and personable and always smiling and accommodating for any want or need you may have. The 3 bedroom home we stayed in had a gorgeous courtyard with a huge lime tree to shade it! The house itself was incredibly clean with beautiful architecture and furniture. Alex provided us with the best amenities such as drinks in our fridge and fresh fruit as well! I felt like part of his family and he welcomed us all as such. If I come to Chania again I will not stay anywhere else!
Stayed 2 nights in May 2018

8/10 Good

HJ, London

Liked: Staff & service
Close to everything
The location of this apartment was great. We stayed here for 6 nights. Having a small kitchen was really convenient. The area was very safe. Everything was within walking distance. There was parking available if you had a car. The hotel owner, Alex was very helpful and friendly. He was full of suggestions as to where to go to visit and helped us plan our travel. The only small issue was with the tiny shower, but it was manageable. Would definitely recommend.
Stayed 7 nights in Sep 2017

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay in Chania, Crete.
We stayed in this apartment overnight whilst driving around Crete. The location is amazingly close to the waterfront and old town. Parking was available however we managed to park nearby without any issues. The apartments are tucked away off the Main Street, therefore quiet and peaceful. Rooms are good value, basic but clean. If you are driving here, definitely use a GPS as it is a maze. Once you have parked and checked in, the old town is all walkable.
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service
A convenient and spacious apartment near the old town. We could easily walk to all the places in old town and parking was easy. They have a private lot but you can also park on the street. The door to the bedroom wouldn't close properly, and we needed to keep the cool air from the AC in, so we had to prop a chair to keep it closed. The service was great. There was a courtyard where you could sit and relax as well.
Stayed 1 night in Jul 2017

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple, clean, and cozy. Chania provides the rest!
This is perfect studio bungalow for a self-sufficient couple without need for handholding. The father and daughter who run the place were very friendly, and accessible when we needed them (although we didn't really) and were able to provide suggestions, like for a beautiful beach destination. Perhaps most important was that they provided a (very basic) parking lot for your rental car (which you'll want on Crete) providing the peace of mind of no sideswipes from street parking on the narrow cobblestone streets of Chania. If you're looking for premium finish and fixtures with amenities like large shower + bathtub, 24hr concierge, room service etc, this place isn't probably for you. If quaint and simple is okay, then you'll appreciate being tucked away on the outskirts of old town, where you can still drive up to your accommodations, yet the pedestrian-only center of town is only blocks away.
Stayed 3 nights in May 2017

10/10 Excellent

Leslie, P.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly wonderfully experience
I had a great time staying in this lovely hotel. It is very close to tourist attractions and give a a lovely home vibe. Would love to stay here again!

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Alex is a great host, always available for any questions you have about the surrounding area, and more than willing to give you advice on the best places to see and things to do. And, he worked with us on the last day, when we wanted to stay later than checkout time because of changed travel plans. This hotel has amazing service, good wifi, and is in a very safe area close to the city center, but the real plus is Alex.

10/10 Excellent

Domino King, Lake District, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb mod cons with Old Town character
Situated in the heart of Chania old town, our suite of rooms had all mod cons presented in a most clean & characterful way. Arrival/departure procedures went smoothly with Alex, the friendly manager. Peaceful setting in restored little square away from the noise of traffic & with no passing tourists.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quiet place in old town
Simply wonderful: quiet, clean, near to all the restaurants & ports, car & bike hire close by... etc. Host, Alex, wonderfully helpful & generous. So good that we left some gear behind with Alex to keep for our next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location near the harbor
Kasteli Studios is located just a short walk from the old Venetian Harbor in Chania, and it lies in a very beautiful and interesting portion of the old city. A fortress wall extends behind the property and ancient ruins can be found across the street. This is the perfect location if you are visiting for a conference at the Center for Mediterranean Architecture. The apartments and the neighborhood ooze charm and Alex is a gracious host who is very friendly and helpful, and who gives excellent travel advice for adventures in the area. Chania is a wonderful place, and I will stay at Kasteli Studios & Apartments when I go back.

10/10 Excellent

Jack, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location, location
I picked Kasteli more or less at random but I'm so glad that I did. The reasons that this is the place you should stay are: 1) Location. It is exactly centrally located to everywhere you would want to be in Chania, including being only steps from the harbor. However, since it is on the hill in a courtyard it manages to be quiet. After seeing the town I realized how much I lucked out by picking the quietest possible place that was still very close to everything. 2) The kitchenettes. At least my room, and probably all of them, have a refrigerator, sink, hot plate, and dishes and silverware. This is perfect for having breakfast at the place and storing your restaurant leftovers. 3) The owner, Alex, will help you do anything you need, including renting a car. He has a small parking area which they will deliver the cars to and pick them up from. He's also always happy to make coffee, and it is real coffee, fresh ground and in a french press, not the terrible stuff they are mostly serving around town.

10/10 Excellent

Paula, London, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
Booked into here at last minute as previous apartment too far away. I was very pleasantly surprise, lovely split level apartment, had everything we needed and the owner couldn't do enough to help, ie sorting out change of address for transfers. Location was perfect, less than 2 minutes to front, and a 12 minute walk to the beach, plenty to see and wanderer around in the area too, highly recommend

8/10 Good

CHI KUONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort