2/10 Terrible
April
Travelled with family
8 Dec 2024
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not recommend.
Facts:
The fourth floor hallway smelt like a robust exotic food.
When we entered the room we noticed there were no towels at all.
When I tried to call front desk to get towels, I pushed the button on the phone to call guest services (labeled guest services) and was only able to reach the wake up call service. So I went back down from the 4th floor to the first floor to get towels at the main desk. I was only given two bath towels.
The room had large holes in the wall left by missing fixtures such as the curtain rod and blinds, a light fixture, and a receptacle.
The one bedside light fixture that was left did not work.
The room coffee pot was broken.
The bed sheets were very thin and had makeup and red wine stains. I did request an extra blanket and was given a fairly thick down comforter but it was also stained.
At approximately 2:27 a.m. I was startled awake by a high-pitch squealing sound similar to a teapot kettle. The sound varied in pitch and loudness for several minutes and then settled at a very high, loud pitch. I checked the parking lot and it was not a car alarm. I look through the peephole to see if there was any commotion in the hallway and then realized the sound was coming from the bathroom. Looking further I realized the sound was coming from the shower head. I closed the bathroom door to muffle the sound and after about 10 minutes it finally subsided as I was getting ready to put clothes on to go to the front desk to have it evaluated by a staff member.
April
Stayed 1 night in Dec 2024